leading indian it services company uses opmanager

OpManager helps Indian IT Services firm to keep its IT infrastructure up for anything!

OpManager Enterprise Edition with 3000 devices

Company Profile

• A leading global IT Services company serving Banking & Financial Services; Insurance;Consumer Goods, Retail, Pharmaceuticals; Automobile & Aerospace; Construction;Healthcare and many other industries.

• Their comprehensive portfolio of services include SAP; Oracle & Microsoft; EnterpriseIntegration; Manufacturing Execution Systems; Testing; Business Intelligence/DataWarehousing; Application Development & Maintenance; and Mobility.

• Revenue loss if IT is down for 1 hour:

Industry IT service management, IT consulting

Revenue US$ 650 million

No. of employees 18,000 +

Headquarter Mumbai, India; global presence across continents

Services IT services, IT consulting, BPO and IT

OpManager Enterprise Edition 2

Multiple Remote Locations

Pune

Chennai

OpManager Enterprise Edition

Customer’s network

3

• Real-time monitoring of devices such as AIX Server, Router, Virtual devices, network switches, Domain Controller, Firewall, Network traffic across LAN and WAN.

• Customized network view to monitor their wide, geographically distributed network.

• Manage device configurations and continuous monitoring for configuration changes.

• Failover management for regular back-ups of backend database.

• Notify alerts based on thresholds via SMS and email to the concerned team.

• Customizable Reports to enable view of particular reports and change the default timings.


Business Challenge

• Network discovery tools in OpManager automatically discover the network devices over an IP range or on a subnet or within a whole network 5x faster along with pre-defined Device Templates.

• Customizable dashboard brings overall performance of entire network in single preview

• OpManager helps to manage network resources by monitoring CPU, Memory, and Disk Utilization and enable to add custom monitors to create own monitors.

• Automated workflows, intelligent alerting engines, configurable discovery rules, and detailed business view enables IT teams to setup a 24x7 monitoring system

• Do-it-yourself plug-ins extend the scope of management to include network configuration management and IP address management as well as monitoring of networks, applications, virtualization and NetFlow-based bandwidth.

• Detailed Reporting helps to gain in-depth visibility into the trends of any parameter and thus helps in making important decisions.


OPM’s Capability

360-degree visibility intonetwork status, which helpsyou view the performance ofyour IT at-a-glance.

Customizable dashboardshelped to add client’s logo byRebrand OpManager option,add new widgets and createnew Dashboards.


Intuitive Dashboard and Widgets

Helps to monitor

• CPU Memory,

• Disk Utilization(forServers),

• Buffer Monitors (ForRouters),

• Temperature,

• Active ConnectionCount(For Firewalls)etc.


Device Health Monitoring

Monitors physicalservers such asWindows, Linux, Unix,and Solaris for variousperformance metrics,which include, CPU,Memory, and Disk andprocesses, services,events, and muchmore.


Server Performance Monitoring

Monitor virtual hosts andVMs along with vCentersupporting virtual serverssuch as VMware, Hyper-V,and Xen servers.

It lists all the VMs on theHost, resources allotted toeach VM, networkadapters, storage adaptersand datastore details.


Monitoring Virtual devices

Powerful traffic analysisand network forensic toolto know which user orapplication or protocol isoccupying bandwidth.

Supports NetFlow, sFlow,J-Flow, IPFIX & more.

Validate network QoSpolicies to ensure righttraffic get high priority.


NetFlow Plug-in

NCM Plug-in automatesconfiguration backups,detect changes in real-time, rollback to trustedversion in a click for router,switches, firewalls, accesspoints etc. Helps tomanage multiple deviceconfigurations effectively.


NCM Plug-in

OpUtils monitors switchports and quickly notifiesoperators whenever aswitch port or the switchgoes down.

This gives you the visibilityinto the IP, MAC, VLAN,status and availability ofports.

Around 5000 IP Addresswere monitored by theclient.


OpUtils: Switch Port Management

APM Plug-in monitors overallperformance indicators -including response time,resource availability,CPU/memory utilization anddiscovers the applicationservers, databases, services,systems, transactions,custom applications, virtualresources and cloud apps.


APM Plug-in:

CMDB automatically scanassets, manage purchase,contracts, configurations andchange requests. It maps therelationship between the CIsand helps you predict theimpact of CIs beforeperforming any change.


CMDB:

Failover support is necessary toachieve uninterrupted service if theOpManager DB crashes or loses itsnetwork connectivity with regularbackups. However, network will beleft unmonitored and some othercritical devices may go down.

Get alerts on the primary server’sfailure, have the stand–byautomatically take over monitoringand even auto–replicate data to theprimary database on recovery.

Architecture


Failover add-on

Social IT – a private socialnetwork built exclusively for ITfolks for real-timecollaboration/communicationwith their team members

This helps the members to creategroups based on their activityand discuss on the issues, assigntasks and come up with decisionscollaboratively.


Social IT Plus:

Business view builder helps tocreate customized business viewas per client’s geographiclocation and to get better view ofthe location of their networkdevices.

To add new business viewbrowse the maps images as pergiven list and add custom device

icons.


Customized Business view

Schematic display of networktopology diagram will drawthe network diagram onceyou configured the seeddevice.

For a better visualization ofthe physical networkconnectivity in real networksand the consequences of afailure of a device, networktopology map comes handy.

Complex diagrams can bedrawn using Visio.


Automatic L2 Network Map

Multi-level threshold helps tofind faults at various stages andact accordingly.

OpManager notifies faultsimmediately via email and SMSor perform automatic actionsbased on the alarm raised for adevice like IT WorkflowAutomation to remediate suchfaults automatically.


Intelligent Fault Monitoring

Notifications profile will helpto trigger fault immediatelywhen the alarm is raised inOpManager.

Alerts can be notified throughSMS, email, modem-SMS,mobile app etc. Customerwanted alerts to be sentimmediately to the concernedteam (for e.g. Upgrade team,Systems team, etc.) which ispossible here.


Notification profile

Automate troubleshootingafter alarms are detectedwith drag-n-drop Workflowbuilder to create newworkflow rules for everyadministrator.

This is to eliminate routinetasks performed either duringnetwork faults or as an on-going maintenance task.

Customer requirement was toLog a ticket in BMC Remedywhich was possible here.


Troubleshoot faster with IT Workflow

Report Builder helps to createcustomized reports for thespecific details. It helps to selectthe category of device, no ofdevices, select monitors and timeframe.Customer need was to change thedefault timing of reports ( 9am to9pm weekdays) which waspossible here. Default reports arehealth and performance,availability and response,inventory, virtual device, capacityplanning and many more. OpManager Enterprise Edition 22

Customizable Reports

Devices polling intervaldetails can be configuredby users. The defaultinterval is set for eachcategory. View them underMonitoring Intervalssection.


Set monitoring intervals

• OpManager solution provides real-time monitoring of network and server performance,while monitoring its internal and external network, thus help in achieving ROI savings intime.

• A centralized console to visualize performance hiccups across the complete ITinfrastructure to ensure all devices and services are up 24*7.

• User friendly with customizable features like Report Builder, network maps, dashboard,dynamic dials helps to monitor as per customer’s need.

• Troubleshoot network incident faster with IT workflows and automate repetitive tasks.

• New FLUIDIC UI helps to load pages faster and provide better user experience tonavigate with-in the pages much quickly.


Benefits

Thank you!To know more:

Visit: http://www.opmanager.com/

[email protected]

http://www.opmanager.com/

leading indian it services company uses opmanager

Software

network devices

network traffic

network switches

network resources

distributed network

network status

customized network view

opmanager option