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Unit 8: Responding to Orders

Supplement 1Exercise 1: Complete the following letter with

suitable words.Thank you for your (1)______________ for 200Treasure Trunks from Moms Magic. I believe youwill be very (2)______________()_____________ !he "uali!y of cos!ume #ieces($)_______________ in each. I! is !his "uali!y(%)_____________ (&)___________ ourimagina!ive #lay a##arel so uni"ue.

's we ()______________ ()______________* Iwill be (+)_____________ 12% s!orybook !runks an,% #rofessional !runks !o be (10)______________no la!er !han 'ugus! 1. I will be(11)________________ you !he week of -c!ober 1!o ,e!ermine if any a,,i!ional !runks(12)________________ (1)_______________. Ifyou nee, !o #lace ($)_______________(1%)______________ before !hen* #lease call me a!+1%%%&21%.

/e look forwar, !o (1&)_______________*(1)_______________ (1)______________ wi!hyou.

Exercise : Complete the following letter withsuitable words or phrases.

ear Mr rimms*/e (1)_______________ wi!h !hanks your checkan, or,er of ovember + for five e3!ensionla,,ers of !he !y#e ,escribe, in our le!!er !o you ofovember 2.

(2)____________* !he ,eman, has been so grea!!ha! we have no more of !hese la,,ers in !he

warehouse a! #resen!. /e also()_____________ !ha! we canno! say when we

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will receive a new su##ly* which was or,ere,several ,ays ago. If you wish* we will gla,ly($)_____________ your check an, will(%)______________ you when !he new su##ly

(&)_______________. 4owever* if you #refer* wewill kee# your check an, ,eliver !he la,,ers !o youimme,ia!ely u#on ()______________.

5lease acce#! ()________________ for !hisinconvenience.

(+)________________*

Supplement

!. "assi#e $S %cti#e

1. "assi#e #erb forms are made with the #erbto be + past participle.

Micro#rocessors are #ro,uced in 6ilicon

7alley.Skoda cars are manufac!ured in89echoslovakia.

:ranium is minedin 'us!ralia.

. &he form of the #erb to be 'together withhave or will) indicates the tense:

5;


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5'6T 5


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or no! i! is im#or!an! !o inclu,e who #erforme, !heac!ion.

1. /e are offering an attractive pricereduction.

2. They com#le!e, the survey las! mon!h.3. The com#any #rovi,es free medical

insurance for all em#loyees.4. 6he sen! a copy of the report yes!er,ay.5. 6omeone has !ransla!e, the contract in!o

'rabic.6. ' !eam of consul!an!s is inves!iga!ing the

problem.7. /e will offer an attractive salary !o !he#erson a##oin!e,.

8. In normal circums!ances* !he e3#or!ershoul, clear the goods for export.

9. They have cancelle, the 14.45 flight toome.

10. They were hol,ing talks las! nigh! a! !he

:nionBs hea,"uar!ers.

C. The following is a !a#escri#! of wha! was sai,a! a mee!ing. ;ea, !hrough !he !ranscri#!ion an,!hen com#le!e !he minu!es a##ro#ria!ely.

D-4 M-;T- ow !he firs! i!em on !heagen,a is...er...!he #roEec!e, sales of

our !ewlook line on !he :> marke!.Dennifer* coul, you !ell us wha! you!hink@

D


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=:8F 5--=< I agree. Take !he "em mi3er* mos!#eo#leconsi,er i! !o be com#le!ely ou! of ,a!e.In my o#inion* we shoul, launch a fullyin!egra!e, foo, #rocessor which canfunc!ion as a Euice e3!rac!or* slicer*mi3er* sauce maker an, so on.

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(+)______________ !ha! !his (10)______________by Starspot.?inally* a new #ackage ,esign

(11)______________ by !he en, of Dune. ' fullre#or! (12)______________ on his re!urn fromermany.

,ormal #s !nformal -anguage

1. :sing


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2. ' formal s!yle is charac!erise, byGMore com#le3 sen!ences &'ou would be well$

advised...residence('bs!rac! nouns &exemption(?re"uen! use of it-patterns e.g. %t would notbe feasible... :se of Be,uca!e,B lowfre"uencyvocabulary &monies) trust) *ueries) threshold)e!c...)

'voi,ing con!rac!ions an, abbrevia!ions



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. 6ome in,ica!ions of informal s!yle areG6hor! wor,s an, sen!ences &+hanks a lot

,ednesday(8on!rac!ions an, abbrevia!ions &% haven-t)

there-s...(8ollo"uial language &/) get back to) your

best bet) drop me a line...(

"racticea. eci,e which of !hese sen!ences are informal

an, which are formal. rou# !oge!her !hose wi!h asimilar meaning.

1. 4ow abou! looking a! imi!ris i,ea@2. Much as I woul, like !o be of assis!ance* i! is

beyon, my #ower !o in!ervene.. 6ay Ahello from me an, !ell 6amira !o ge!

be!!er soon.

$. 's !his ma!!er is en!irely beyon, our con!rol*we are unable !o #rocee, wi!h areimbursemen!.

%. I sugges! we consi,er Mr. Co9enas #ro#osalclosely.

&. Thanks for your recen! no!e.. /e can! ,o any!hing abou! i!* so we can! give

you any money back.

. I woul, be gra!eful if you woul, convey mybes! wishes !o Mrs


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12. I, like !o hel#* bu! I can! ,o any!hing.1. I am #lease, !o learn !ha! you are giving

us every encouragemen!.1$. 5rior !o any firm commi!men! on our #ar!*

we woul, have !o assess !he financialim#lica!ions.

b. The following is a le!!er from a firm in!eres!e,in becoming an agen! in !he :> for a 6we,ishmanufac!urer of gar,en furni!ure. 8hoose !helanguage which is mos! a##ro#ria!e for a formalre#ly an, un,erline !he correc! wor,.



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c. This le!!er is !oo formal in !one. ;ewri!e i! in amore rela3e, an, frien,ly way.



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(?rom =ongman Cusiness

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