learning path: accelerated management...

LEARNING PATH: ACCELERATED MANAGEMENT TRAINEE

DECEMBER 2017 1

GET STARTED Choose one, or all three, to learn about using Associate Learning Zone. 1. Tutorial: First Time in the Associate

Learning Zone 2. Fact Fix: Associate Learning Zone and

Optimal Success 3. Your Manager

YOUR LEARNING PATH HIGHLIGHTS Your path is a checklist to make sure you complete everything you need to at the right time. ALWAYS follow the timeline of your Learning Path. Your Learning is organized into programs. These programs are identified by the icons below.

WELCOME TO GOODLIFE PROGRAM

ASSOCIATE PERSONAL FITNESS PROGRAM

COMPLIANCE PROGRAM

POSITION (AMT) PROGRAM

YEAR 1 MANAGER DEVELOPMENT PROGRAM

REGISTER FOR YOUR LEARNING OPTION #1 – Click the blue hyperlinks to register for your learning OPTION #2 - From Associate Learning Zone > Learning Catalogue > search program name> click REGISTER.

READY - SET - GO Your learning paths includes:

Time to complete

Self-Directed Learning

Directed Learning (with your Manager)

If you have any questions speak to your Manager or email [email protected]

https://learningzone.strategia.ca/permanentlink/portal/training/3216


https://youtu.be/MVlgb7VgSNo

https://youtu.be/MVlgb7VgSNo

mailto:[email protected]


DECEMBER 2017 2

SUMMARY OF LEARNING PROGRAMS AND MODULES

EAR 01

ASSOCIATE

PERSONAL FITNESS

PROGRAM

Personal Training Starter and

Life Changer, Class Starters, Fit

Fix Starter

Introduction to Fitness

Program

1. The Why

2. Mindset and Goal Setting

3. Exercise

4. Nutrition

5. MYZONE Foundation

WELCOME TO GOODLIFE PROGRAM

1. GoodLife History

2. GoodLife Promise and Strategic Focuses

3. Clean-Tidy-Pleasant-Present

4. Happy Member Program: The GoodLife Experience

5. Meet and Greet

COMPLIANCE PROGRAM

1. Respect and Associate Etiquette

2. Worker Health & Safety Awareness

3. Privacy Act & Confidentiality

4. Canadian Anti-Spam Legislation

5. Accessibility for Canadians Disability

Act

WHMIS Program

Smart Tan (UV Basic Technical) Certification

CPR C & AED

Pool & Whirlpool Operator Training

ACCELERATED MANAGEMENT TRAINEE

PROGRAM

Incoming and Outgoing Phone Calls

Critical Response and Key Holder Training

Lester and Escalated Member Issues

Member Etiquette Brochure

Handling Member Saves

Team Training

Selling Tanning and Lotions

Lead Generation Skills

Club Tour and Club Tour Waiver

Overcoming Objections

LifeChanger

Accelerated Sales Skills

Hot Yoga (if applicable)

MANAGER DEVELOPMENT PROGRAM YEAR 01

MANAGER DEVELOPMENT PROGRAM –

YEAR 01

Introduction - Time Management - Solutions Focused

Coaching - Talent Acquisition - Engagement Cards - On-

boarding and Training Associates

4 Quadrant Goal Setting - Performance Reviews -

Performance Improvement Plans












https://cfpweb2.canfitpro.com/goodlife/login.php













DECEMBER 2017 3

MONTH 1: WEEK 1: DAY 1

Time to Complete

Self-Directed Directed with Manager

40 minutes

***PRINT a copy of the Accelerated Management Trainee Program Workbook > Associate Learning Zone > Resource Library > Roles> Accelerated Management Trainee> Program Workbook> Participant Workbook: Accelerated Management Trainee Program. To quickly and easily locate this workbook in the Resource Library, you can type ‘AMT’ into the Search Field. Today: READ PAGES 1-8.

Discuss the goals of the program, expectations of you and of the Associate! Set a learning plan in motion for every day!

25 minutes

WORKPLACE JOINT HEALTH AND SAFETY TOUR Take notes during your workplace tour. Use your Workbook to take notes.

Complete Workplace Joint Health and Safety Tour

JHSC Poster and Binder

Staff room and staff lockers

Club Tour – all areas

5 minutes Obtain a copy of the GoodLife Promise, Living the GoodLife, Sales Script Package, and Motivator Script Package.

Assist with the tools required.

30 mins

Associate Personal Fitness Program Directed with your Manager

Associate Personal Fitness Program

Complete corresponding lesson in the “How to Train Your Associate” Manual –LESSON #6

2.5 hours

Welcome to GoodLife Program Complete eLearning program. Stop after each module. Directed learning with Manager. Print program certificate.

Welcome to GoodLife Program

Provide instructions to start eLearning Program.

Stop after each module to complete LESSONS 1-5 in the “How to Train Your Associate Manual”.

Place program certificate into personnel file.


DECEMBER 2017 4

Time to Complete

Self-Directed Directed with Manager

20 minutes GoodLife Time and Attendance Complete eLearning module. Use Manual and Job Aid. Stop after module complete. Directed learning with Manager.

GoodLife Time and Attendance

Provide instructions to start eLearning module.

Stop to complete corresponding LESSON in the “How to Train Your Associate Manual”.

Shadow during entry of their hours.


WHAT ARE YOU DOING FOR YOUR PERSONAL FITNESS? Follow up on your Associate’s Personal Fitness Program. What are they doing today?

30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Read page 9-13. Plan your schedule for the day.

Check-in and inspect their schedule – do they have time for:

Personal Fitness? Learning? Role play with you?

30 minutes

Pleasant and Present GoodLife Greeting Directed learning with Manager.

Pleasant and Present GoodLife Greeting

Review completed activities in activity log.

Complete LESSON #45 – Training Shift 1 from “How to Train your Associate Manual”

85 minutes

Accelerated Management Trainee Program: Incoming and Outgoing Phone Calls Complete the online module. Directed learning with Manager.

Accelerated Management Trainee Program: Incoming and Outgoing Phone Calls.


Stop after eLearning module to complete corresponding lesson in the “How to Train Your Associate” Manual LESSON 22.


DECEMBER 2017 5

3-30 minute blocks

Exerp – Session 1 Register for the and complete from the Learning Catalogue:

Exerp-Motivator-Module 01-Incoming Call

Exerp-Motivator-Module 02-Member Check-ins

Exerp-Motivator-Module 03-Guests & Passes

Exerp-Motivator-Module 04-Selling Proshop and Adding Funds to Cash Account

Read applicable sections in the Exerp Resource Manual > www.goodlifeconnnect.com Read applicable policies as outlined in the Exerp Resource Manual > www.goodlifeconnect.com > Home > Shared documents > Policies and Procedures

Exerp – Session 1 Follow up on completion of the requirements from Exerp Session 1 – providing feedback and coaching as needed.


Schedule Self-Directed Directed with Manager

WHAT ARE YOU DOING FOR YOUR PERSONAL FITNESS? _____________________________________

Follow up on your Associate’s Personal Fitness Program. What are they doing today?

5 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Read page 16 in your Program Workbook. Plan your day: Remember breaks, lunch, workout, AND your learning time + workbook activities.

During meeting with Associate, review schedule and ensure on track to complete necessary learning.

40 minutes

Accelerated Management Trainee Program: Critical Response and Key Holder Training Complete eLearning module. Directed learning with Manager.

Accelerated Management Trainee Program: Critical Response and Key Holder Training

Provide instructions to start eLearning module.

Stop after eLearning module to complete corresponding lesson in the “How to Train Your Associate” Manual LESSON #28.

http://www.goodlifeconnnect.com/

http://www.goodlifeconnect.com/


DECEMBER 2017 6


45 minutes

Associate Personal Fitness Program: Introduction to Fitness Complete eLearning program. Directed learning with Manager.

Associate Personal Fitness Program: Introduction to Fitness.

Provide instructions to start eLearning Program

Stop after eLearning module to complete

corresponding lesson in the “How to Train Your

Associate” Manual LESSON #7 and #8.

5 minutes to

register

CPR C & AED Course and Certification Register for the next available CPR Course in your region if you are NOT currently CPR Certified. *Must be renewed yearly. Registration and attendance is FREE. https://cfpweb2.canfitpro.com/goodlife/login.php

CPR C & AED Course and Certification. Ensure attendance to their registered course – remember there is a cancellation fee charged back to the Club for no shows and late cancellations.

3-30 minute blocks

Exerp – Session 2 Register for and complete the following from the Learning Catalogue:

Exerp-Motivator-Module 05-Selling & Servicing Tanning

Exerp-Motivator-Module 06-Selling & Servicing JUMP!

Exerp-Motivator-Module 07-Membership Sales and Booking Starter Appointments

Exerp-Motivator-Module 08-Processing a Subscription Freeze

Exerp-Motivator-Module 09-Member Saves, Regrets, Stops, Deletes

Read applicable sections in the Exerp Resource Manual > www.goodlifeconnnect.com





DECEMBER 2017 7


Read applicable policies as outlined in the Exerp Resource Manual > www.goodlifeconnect.com > Home > Shared documents > Policies and Procedures



WHAT ARE YOU DOING FOR YOUR PERSONAL FITNESS? ________________________________


30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 19.

Review plan and schedule with Associate

50 minutes

Accelerated Management Trainee Program: LESTER and Escalated Member Issues Complete eLearning module. Directed learning with Manager.

Accelerated Management Trainee Program: LESTER and Escalated Member Issues.


Complete corresponding lesson in the “How to Train Your

Associate” Manual LESSON #27.

35 minutes

Accelerated Management Trainee Program: Member Etiquette Brochure Complete eLearning module. Directed learning with Manager.

Accelerated Management Trainee Program: Member Etiquette Brochure.


Corresponding lesson in the “How to Train Your

Associate” Manual LESSON #26.



DECEMBER 2017 8


45 minutes Accelerated Management Trainee Program: Handling Member Saves Directed learning with Manager.

Accelerated Management Trainee: Handling Member Saves.

Demonstrate the Member Save questionnaire in Exerp.



WHAT ARE YOU DOING FOR YOUR PERSONAL FITNESS?


30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 23. Plan your day and including completing your Weekly Recap.

Review and inspect schedule, review Weekly Recap, ensure that learning is on track.

Use today to catch up on anything that is not complete from Week 1.






DECEMBER 2017 9


30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 30. AND…think about planning ahead…

Discuss learning plan for the week.

1 hour

90 minutes

55 minutes

Accelerated Management Trainee Program: Team Training Complete eLearning module. Workbook! Directed learning with Manager. Compliance Program: SmartTan (UV Basic Technical) Certification Complete eLearning module. Directed learning with Manger. Certificate from SMART Tan will arrive 6-8 weeks in the mail. Accelerated Management Trainee Program: Selling Tanning and Lotions Complete eLearning module. Directed learning with Manager.

Accelerated Management Trainee Program: Team Training


Complete LESSON #44 in the “How to Train Your Associate” Manual.

Compliance Program: SmartTan (UV Basic Technical) Certification.


Complete LESSON #15 in the “How to Train Your

Associate” Manual.

Place certificate in Associate personnel file.

Accelerated Management Trainee Program: Selling Tanning and Lotions


Complete LESSON #46 and Lesson #47 in the “How to Train Your Associate” Manual.


DECEMBER 2017 10





ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 32. Review plan with Manager.

Review day’s learning plan with your Associate.

55 minutes

35 minutes

Compliance Program: Respect and Associate Etiquette Complete eLearning module. Directed learning with Manager. Print certificate. Compliance Program: Worker Health and Safety Awareness Complete eLearning module. Print certificate. Directed learning with Manager

Compliance Program: Respect and Associate Etiquette.



Associate” Manual. Place certificate in personnel file.

Compliance Program: Worker Health and Safety Awareness.




Place certificate in personnel file.

25 minutes

JUMP! Learning Assignment 01 Located in Associate Learning Zone>Resource Library>Roles>JUMP! Associate>My Learning>Training Program. Read document. Take written test. Directed learning with Manager.

JUMP! Learning Assignment 01.

Provide instructions to complete assignment.

Complete LESSON #54 from How to Train Your Associate

Manual.


DECEMBER 2017 11



How are you promoting fitness with your Associates?


30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 34. Review plan with Manager.


45 minutes

65 minutes

Compliance Program: Canadian Anti-Spam Legislation Complete eLearning module. Print certificate. Directed learning with your Manager. Pool and Whirlpool Operator Training Program Complete eLearning module. Print certificate. Directed learning with your Manager.

Compliance Program: Canadian Anti-Spam Legislation.




Put certificate in Associate personnel file.

Compliance Program: Pool and Whirlpool Training Program.




Put certificate in Associate Personnel file.

25 minutes

JUMP! Learning Assignment 02 Located in Associate Learning Zone>Resource Library>Roles>JUMP! Associate>My Learning>Training Program. Read document. Take written test.



Complete LESSON #55 in How to Train Your Associate

Manual.


DECEMBER 2017 12





30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 36. Review your plan with your Manager.


70 minutes

WHMIS Program – 6 Modules Complete eLearning module. Print certificate. Directed learning with Manager.

WHMIS Program – 6 Modules


Complete LESSON #9 in the “How to Train Your Associate”

Manual.


35 minutes

Compliance Program: Accessibility for Canadians Disability Act (ACDA). Complete eLearning module. Print certificate. Directed learning with Manager.

Compliance Program: Accessibility for Canadians Disability Act (ACDA).





25 minutes

JUMP! Learning Assignment 03 Located in Associate Learning Zone>Resource Library>Roles>JUMP! Associate>My Learning>Training Program. Read document. Take written test.



Complete LESSON #56 in the How to Train Your Associate

Manual.


DECEMBER 2017 13





30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 39. Review your plan with your Manager.

Review day’s learning plan with your Associate. Review Weekly Recap activity.

45 minutes

Compliance Program: Privacy Act and Confidentiality Complete eLearning module. Directed learning with Manager. Print certificate.

Compliance Program: Privacy Act and Confidentiality.









Accelerated Management Trainee Program Workbook Refer to page 44 for your weekly goals. Complete your Weekly Recap on page 45.

Review weekly learning and activity goals. Review Weekly Recap once completed.


DECEMBER 2017 14


90 minutes

Accelerated Management Trainee Program: Lead Generation Skills Complete eLearning module. Directed learning with Manager.

Accelerated Management Trainee Program: Lead Generation Skills.








1 hour

Incoming and Outgoing Phone Calls and Lead Generation Directed learning with Manager.

Complete the LEVEL 2 lessons (#20 and #22) for these topics in the How to Train Your Associate Manual.

3-30 minute blocks

Exerp – Session 3 Register for the and complete the following from the Learning Catalogue: Complete the following eLearning modules:

Exerp-Fitness Advisor 01 – Entering a Lead and Selling a Subscription

Exerp-Fitness Advisor 02 – Membership Key Fobs, Pictures and Payments

Exerp-Fitness Advisor 03 – Member Signature and Booking Starter Appointments



DECEMBER 2017 15

Read applicable sections in the Exerp Resource Manual > www.goodlifeconnnect.com Read applicable policies as outlined in the Exerp Resource Manual > www.goodlifeconnect.com > Home > Shared documents > Policies and Procedures



WHAT ARE YOU DOING FOR YOUR PERSONAL FITNESS? ___________________________________


1 hour 30 minutes

Accelerated Management Trainee: Club Tour and Club Tour Waiver Complete eLearning module. Directed learning with Manager.

Accelerated Management Trainee: Club Tour and Club Tour Waiver.


Complete LESSON #23 – LEVEL 1 in the “How to Train Your





DECEMBER 2017 16



WHAT ARE YOU DOING FOR PERSONAL FITNESS? Follow up on your Associate’s Personal Fitness Program.

45 minutes

Accelerated Management Trainee Program: Overcoming Objections Complete eLearning module. Directed learning with your Manager.

Accelerated Management Trainee Program: Overcoming Objections.


Complete LESSON #25-LEVEL 1 in the “How to Train Your


60 minutes

Accelerated Management Trainee Program: LifeChanger Basic Complete eLearning module. Directed learning with your Manager.

Accelerated Management Trainee Program: LifeChanger Basic


Stop after eLearning module to complete LESSON #24 in the

“How to Train Your Associate” Manual.




Follow up on your Associate’s Personal Fitness Program.

40 minutes

Accelerated Management Trainee Program: Accelerated Sales Skills Complete eLearning module. Directed learning with Manager.

AMT Program: Accelerated Sales Skills


Complete LESSON #23 – Level 2 and Level 3 in the “How

to Train Your Associate” Manual.


DECEMBER 2017 17


80 minutes

Weekly Recap: Participant Workbook beginning on Page 45. Complete recap activities and questions, and then completed role play evaluation with your Manager.

Role play the sales process with Associate and evaluate each skill listed in Workbook based on the criteria listed under “Evaluator’s Instructions”.

MONTH 1: WEEK 4




Use this week to catch up on any outstanding learning requirements.

MONTH TWO – FITNESS ADVISOR AND SALES BASICS

There are no new online learning modules to complete this month. Focus on mastering the role of

Fitness Advisor.


DECEMBER 2017 18





30 minutes

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Page 53. This month you meet your Divisional Manager. Arrange this meeting.

Review the learning that will take place this month with your Associate. If needed, help them schedule to meet with your Divisional Manager.

30 minutes

Year 1 Manager Development Program: Introduction Complete online module. Discussion with Manager.

Year 1 Manager Development Program - Introduction.


Stop after eLearning module to complete LESSON #17 in

the “How to Train Your Manager” Manual.

3-30 minute blocks

Exerp – Session 4 Complete the following eLearning modules found in the Learning Catalogue:

Exerp-Manager 01 – On-Boarding and Off-Boarding Associates

Exerp-Manager 02 – Managing Calendars and Schedules

Exerp-Manager 03 – Free Periods and Refunds

Exerp-Managers 04 – The Cash Register

Exerp-Managers 05 – Tableau Tutorial Read applicable sections in the Exerp Resource Manual > www.goodlifeconnnect.com Reference the Tableau Information Document

Exerp – Session 4

Follow up on completion of the requirements from Exerp Session 3 – providing feedback and coaching as needed.

Complete Corresponding Lessons 28-31 in the How to Train Your Manager Manual.



DECEMBER 2017 19


Read applicable policies as outlined in the Exerp Resource Manual > www.goodlifeconnect.com > Home > Shared documents > Policies and Procedures

MONTH 3 – WEEK 1: DAY 2



Follow up on your Associate’s Personal Fitness Program. What are they doing today? Check status on all of their New Member Experiences. What’s planned for the rest of this week and next week? What’s missing?

2 hours ASSISTANT GENERAL MANAGER ROLE What can you learn about the AGM role that you don’t already know or haven’t explored? Create a learning action plan for knowing the AGM role and executing on its responsibilities.

THE ASSISTANT GENERAL MANAGER ROLE Working with your AMT, create a learning action plan that tackles all of the gaps in their knowledge and skill for understanding and executing the responsibilities of the AGM role. GET CREATIVE!



DECEMBER 2017 20

MONTH 3 - WEEK 1: DAY 3

Schedule Self-directed Directed with Manager


Follow up on your Associate’s Personal Fitness Program. What are they doing today? Check status on all of their New Member Experiences. What’s planned for the rest of this week and next week? What’s missing?

60 minutes

Year 1 Manager Development Program: Time Management Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – Time Management.








1 hour 15 minutes

Year 1 Manager Development Program: Solution Focused Coaching Complete online module. Directed with Manager.

Year 1 Manager Development Program – Solution Focused Coaching.



Manager” Manual.

1 hour Accelerated Management Trainee Program Workbook Pages 56-62. Activities. Review with Manager.

Review answer to Workbook activities for Month Three – Week One learning with Associate.


DECEMBER 2017 21


Schedules Self-directed Directed with Manager



Run the Sales System!



Have an open discussion about the state of your Club/Associates culture and dedication to their Personal Fitness. How can you create a better environment? GET CREATIVE!

1 hour 15 minutes

Year 1 Manager Development Program: Talent Acquisition Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – Talent Acquisition.



Manager” Manual.

45 minutes

Year 1 Manager Development Program: 4 Quadrant Goal Setting Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – 4 Quadrant Goal Setting.



Manager” Manual.


DECEMBER 2017 22



1 hour

ACCELERATED MANAGEMENT TRAINEE WORKBOOK Pages 63-67. Activities. Review answers with Manager.

Review answer to Workbook activities for Month Three – Week Two learning with Associate

1 hour 15 minutes

Year 1 Manager Development Program: Engagement Cards Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – Engagement Cards.






WHAT ARE YOU DOING FOR FITNESS? _____________________________________


1 hour 10 minutes

Manager Development Program: On-boarding and Training Associates Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – On-Boarding and Training Associates.




Day 4 and Day 5 – Get yourself ready to run the Sales System.


DECEMBER 2017 23





1 hour 15 minutes

Manager Development Program: Performance Improvement Plans Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – Performance Improvement Plans.



Manager” Manual.

MONTH 3- WEEK 3: DAY 2




1 hour 20 minutes

Manager Development Program: Performance Reviews. Complete eLearning module. Directed with Manager.

Year 1 Manager Development Program – Performance Reviews.



Manager” Manual.

1 hour

Accelerated Management Trainee Program Workbook Pages 69-73. Workbook activities. Review answers with Manager.

Review answer to Workbook activities for Month Three – Week Three learning with Associate


DECEMBER 2017 24

WEEK 3: WEEK 3: DAY 3, 4 AND DAY 5

✓ Day 3: Catch up on any outstanding learning requirements.

✓ Day 4 and 5: Run Sales System

MONTH 4

From now until the end of the month, continue supporting the Club as you have been.

✓ Run your Sales System every day this week.

✓ See Page 75-76 of your Workbook.

THIS MARKS THE END OF THE ACCELERATED MANAGEMENT TRAINEE PROGRAM REQUIREMENTS.

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