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LEE COUNTY BUSINESS CLIMATE SURVEY REPORT Second Quarter, 2017 Prepared in partnership with: and The Regional Economic Research Institute • Florida Gulf Coast University

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Page 1: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

LEE COUNTY BUSINESS

CLIMATE SURVEY REPORT Second Quarter, 2017

Prepared in partnership with:

and

The Regional Economic Research Institute • Florida Gulf Coast University

Page 2: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

Project Staff

Dr. Christopher Westley, Director

John Shannon, Economic Analyst

Monique Carlone, Student Researcher

Emily Reynolds, Student Researcher

Report Information

This report is conducted quarterly by the Horizon Council of Lee County, Florida, and

Florida Gulf Coast University’s Regional Economic Research Institute. This work would not

be possible without considerable cooperation from the Horizon Council’s Chairs, the RERI’s

student researchers, and the Lee County Economic Development Council.

The Regional Economic Research Institute studies, analyzes are reports on the regional

economy encompassing Collier, Lee, Charlotte, Hendry, and Glades counties. Established

in 2005, it serves as a public service and economic development unit of the Lutgert College

of Business’ Dean’s Office and strives to connect Southwest Florida to the resources of

Florida Gulf Coast University.

The Institute’s Business Climate Survey group specializes in sampling design and analysis,

including program evaluation, policy research, and needs assessment. The Business

Climate Survey group involves FGCU students in every stage of survey development,

allowing them to develop professional skills and networks that add value to their degrees

and, by extension, to their future employers.

Regional Economic Research Institute

Lutgert College of Business

Florida Gulf Coast University

10501 FGCU Blvd, S.

Fort Myers, FL 33965-6565

(239) 590-1000

http://www.fgcu.edu/cob/reri/

Photo Credits: Shutterstock, Lee County Economic Development Office

Page 3: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

1 Regional Economic Research Institute

TABLE OF CONTENTS

INTRODUCTION ............................................................................................................................................................. 2

EXECUTIVE SUMMARY .................................................................................................................................................. 3

I. RECURRING QUESTIONS ............................................................................................................................................. 4

II. THE EXECUTIVE BUSINESS CLIMATE INDEX ................................................................................................................ 6

III. SPECIAL TOPICS ........................................................................................................................................................ 7

IV. COMMENTS, SUGGESTIONS, AND RECOMMENDATIONS ...................................................................................... 11

V. COMPANY CHARACTERISTICS ................................................................................................................................. 12

APPENDIX A. HISTORICAL TRENDS OF RECURRING QUESTIONS .................................................................................. 13

APPENDIX B. FULL COMMENTS, SUGGESTIONS, AND RECOMMENDATIONS .............................................................. 14

Page 4: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

2 Executive Business Climate Survey Report, 2017 Q2

INTRODUCTION

The Lee County Business Climate Survey Report, published in partnership

between the Horizon Council and Florida Gulf Coast University, provides primary

research to the business community, elected officials, and other concerned

citizens in an effort to gauge the state of Lee County’s economy over time as well

as impressions and concerns about it in the future.

Since the beginning of this partnership, the BCS has been comprised of three

areas of focus. The first area—encompassed in the first seven questions of the

survey—focuses on Lee County business executives’ impressions of economic conditions and trends with respect to hiring and

investment. The second area has been the calculation of an Executive Business Climate Index. This EBCI provides a summary number

which will allow one to quickly gauge whether the business climate in Lee County is improving or declining. Finally, the third area is

comprised of various questions that change from survey to survey. In the past, these “Special Topics” have focused on areas such as

business executives’ concerns about interest rates and access to capital, firms’ demand for critical occupations and their ability to find

workers within those occupations, the cost of doing business in Lee County, and even concern for employee wellness and wellness

programs.

The BCS also allows respondents to voice concerns, kudos, and criticisms of Lee County’s economic environment. Every effort is made

to include these comments in each survey.

The Horizon Council FGCU Business Climate Survey is administered, written, and published by the staff and students working with the

Regional Economic Research Institute in the Lutgert College of Business. We very much welcome your comments and suggestions

regarding the report, including suggestions for Special Topics questions for future editions.

This survey would not have been possible without the many busy business owners and executives who took the time to respond to it.

I also thank John Boland, Glen Salyer, and their colleagues at the Lee County Economic Development Office; Robert Beatty, Dean of

Lutgert College of Business at FGCU; Russell Schropp, Chair of the Horizon Council’s Business Issues Taskforce; and Michael Quaintance

of Keiser University. CareerSource Southwest Florida’s James Wall and Peg Elmore continued to provide valuable input and advice.

Christopher Westley Dr. Christopher Westley

Director, Regional Economic Research Institute

Lutgert College of Business

Florida Gulf Coast University

Fort Myers, Florida 33965-6565

Page 5: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

3 Regional Economic Research Institute

EXECUTIVE SUMMARY

The Executive Business Climate Survey provides a view of the local economy that is based on responses from senior executives from

a range of industries across the county. An invitation to complete the internet survey was sent to 712 executives and business owners

in Lee County. One hundred and fourteen executives completed the survey from April 17, 2017, through May 3, 2017. Five reminders

were sent during the survey period.

This survey provides a key economic indicator for Lee County, the Executive Business Climate Index. This index value is computed each

quarter and released to the public as a way to provide an established economic indicator on the state of the local economy. The index

is computed using the two questions concerning the current and future economic conditions and a third question concerning the

expected industry economic conditions. The index is an average of the responses, with substantially better equal to 100, moderately

better equal to 75, same equal to 50, moderately worse equal to 25 and substantially worse equal to zero. The index value can range

from 0 to 100. The results from the second quarter survey reflect a one-point decrease from the first quarter 2017 measure, with the

index falling from 68 to 67. Despite this quarter-to-quarter decrease, the second quarter measure was still four points higher than the

measure recorded in the second quarter of 2016.

The current survey’s Special Topics section focuses on Lee County's business community's concerns regarding identity theft. Carrie

Kerskie, director of Hodges University’s Identity Fraud Institute (https://www.hodges.edu/identity/), provided much assistance in

designing these questions. Other findings of the Business Climate Survey for the second quarter 2017 include:

63 percent of executives stated that the current economic conditions have improved over last year, while 33 percent stated

that they were the same;

66 percent of the executives expect the economy to improve over the next year, and 31 percent stated that the economy

would stay the same;

57 percent of the executives stated that the current economic conditions for their industry have improved over last year,

while 32 percent stated that economic conditions remained approximately the same.

57 percent of executives expect economic conditions for their industry to improve over the next year;

48 percent of executives had increased employment over the last year, while 3 percent had reduced employment;

48 percent of executives expect to increase employment at their companies during the next year, while 50 percent of

executives plan to remain at the same level;

64 percent of companies expect to increase investment next year while 2 percent expect to reduce investment levels;

39 percent of executives were very concerned with identity theft, while 56 percent were somewhat concerned.

98 percent of executives said they have heard of financial identity theft, while 62 percent said they have heard of business

identity theft.

54 percent of executives would contact law enforcement if they were the victim of identity theft.

22 percent of executives believe the risk of identity theft in Lee County is greater relative to the United States, while 43

percent think it is about the same.

87 percent of executives are in favor of having an identity theft victim hotline for Lee County.

40 percent of executives said that an identity theft victim hotline should be provided by the public sector, while 27 percent

believe it should be provided by the private for-profit sector.

10 percent of executives believe that the current identity theft laws are sufficient, while 59 percent believe that they could

use improvement.

27 percent of executives said that they have been a victim of identity theft.

77 percent of executives who were a victim of identity theft said they had to deal with credit card theft.

35 percent of executives who were a victim of identity theft stated that they had an easy time restoring their identity, while

42 percent said they had moderate difficulty.

23 percent of executives who were a victim of identity theft said the most difficult part about restoring their identity was

being place on hold.

Page 6: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

4 Executive Business Climate Survey Report, 2017 Q2

I. RECURRING QUESTIONS

Each quarter, the Horizon Council FGCU Business Climate

Survey polls Lee County’s business leaders about the state of

the economy in Lee County. These seven questions are

designed to provide a snapshot of short-term trends and

perceptions regarding the state of the local economy,

employment, and capital investment. Asking the same

recurring questions allows for a side-by-side comparison of the

economy during each quarter. The results from these questions

for the second quarter of 2017 can be found in Figures 1

through 7 below.

Figure 1 reports that 63 percent of surveyed executives

indicated that economic conditions in Lee County were

moderately or substantially better compared to a year ago. This

was a slight decrease from the first quarter 2017 measure of 64

percent, but marks an increase from the second quarter 2016

measure of 59 percent. Despite the slight decrease from the

previous quarter, these results indicate that local business

owners and executives are pleased with the direction of the

local economy over the past year.

Figure 1: Current Economic Condition

Figure 2 tracks business leaders’ perceptions about economic

conditions going into the next year. The survey found that 66

percent of executives indicated they expect economic

conditions in Lee County to be moderately or substantially

better in the next year. This is a decrease from the first quarter

2017 measure of 73 percent, but a substantial increase from the

second quarter 2016 report, which found that 50 percent of

surveyed executives expected conditions in Lee County to be

better in the next year.

Figure 2: Future Economic Condition

Figure 3 reports on executives’ perceptions about their

particular industry and is more narrowly focused. The survey

found that 57 percent of surveyed executives believed current

conditions in their industry were better compared to a year ago.

This marks a decrease from the 59 percent recorded in the first

quarter 2017, but an increase from the 50 percent reported a

year ago on the second quarter 2016 report.

Figure 3: Current Industry Condition

Figure 4 reports that 57 percent of surveyed executives expect

conditions in their industry to be moderately or substantially

better in the next year. This is a decrease from the 2017 first

quarter report, which reported that 62 percent of surveyed

executives expect conditions in their industry to be better in the

next year, but an increase from the second quarter 2016, when

6%

57%

33%

4%0%

6%

53%

33%

9%

0%

13%

69%

17%

1% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallybetter

Moderatelybetter

Same Moderatelyworse

Substantiallyworse

Pe

rcen

t o

f R

esp

on

ses

How are the Current Lee County economic conditions compared to one year ago?

2017 Q2

2016 Q2

2015 Q2

12%

54%

31%

3%0%

4%

46% 46%

3%0%

23%

51%

24%

2%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallybetter

Moderatelybetter

Same Moderatelyworse

Substantiallyworse

Pe

rcen

t o

f R

esp

on

ses

What are your expectations for the Lee County one year ahead?

2017 Q2

2016 Q2

2015 Q2

7%

50%

32%

11%

0%

5%

45%

32%

18%

0%

16%

59%

22%

4%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallybetter

Moderatelybetter

Same Moderatelyworse

Substantiallyworse

Pe

rce

nt

of

Res

po

nse

s

What are the current conditions in your industry in Lee County compared to one year ago?

2017 Q2

2016 Q2

2015 Q2

Page 7: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

5 Regional Economic Research Institute

50 percent of surveyed executives expect conditions in their

industry to be better in the next year.

Figure 4: Future Industry Condition

Figures 5 and 6 focus on employment. Figure 5 reports that 48

percent of executives have moderately or substantially

increased employment over the last year. This is a slight

decrease from the 2017 first quarter report, which reported

that 49 percent of surveyed executives have increased

employment over the past year. This was also a slight decrease

from the second quarter 2016, when 50 percent of surveyed

executives reported increased employment over the past year.

Figure 5: Current Hiring Trend

Figure 6 reports that 48 percent of surveyed executives expect

to moderately or substantially increase employment over the

next year, marking a slight one-percent decrease from the

previous quarter’s measure, and a slight increase from the

second quarter of 2016, which reported that 44 percent of

surveyed executives expect to increase employment over the

next year.

Figure 6: Future Hiring Trend

Finally, Figure 7 focuses on capital investment. It reports that

64 percent of surveyed executives expect to moderately or

substantially increase investment over the next year. This was

a slight increase from the 2017 first quarter report, which

reported that 63 percent of surveyed executives expect to

increase investment over the next year, and an increase from

the second quarter report from 2016, which reported that 58

percent of surveyed executives expect to increase investment

over the next year.

Figure 7: Future Investment Trend

Results from previous quarters’ surveys going back to 2012 can

be found on FGCU’s Regional Economic Research Institute’s

web site, at fgcu.edu/cob/reri. For charts depicting historical

trends for recurring questions, see Appendix A below.

7%

50%

32%

11%

0%

5%

45%

32%

18%

0%

16%

59%

22%

4%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallybetter

Moderatelybetter

Same Moderatelyworse

Substantiallyworse

Pe

rcen

t o

f R

esp

on

ses

What are the current conditions in your industry in Lee County compared to one year ago?

2017 Q2

2016 Q2

2015 Q2

9%

39%

49%

3%0%

10%

40%44%

6%0%

5%

50%

42%

4%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallyincreased

employment

Moderatelyincreased

employment

Little or nochange In

employment

Moderatelyreduced

employment

SubstantiallyReduced

Employment

Pe

rce

nt

of

Res

po

nse

s

What has been your hiring trend over the last year?

2017 Q2

2016 Q2

2015 Q2

7%

41%

50%

2% 0%6%

38%

56%

0% 0%

7%

53%

39%

1% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallyincrease

employment

Moderatelyincrease

employment

Same or flatemployment

Moderatelyreduce

employment

SubstantiallyReduce

Employment

Pe

rcen

t o

f R

esp

on

ses

What hiring trends do you see for your business over the next year?

2017 Q2

2016 Q2

2015 Q2

10%

54%

34%

2% 0%

7%

51%

40%

2% 0%

11%

51%

33%

5%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Substantiallyincrease

investment

Moderatelyincrease

investment

Keepinvestment the

same or flat

Moderatelyreduce

investment

SubstantiallyReduce

investment

Pe

rcen

t o

f R

esp

on

ses

Do you plan to increase investment in your business during the next year?

2017 Q2

2016 Q2

2015 Q2

Page 8: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

6 Executive Business Climate Survey Report, 2017 Q2

II. THE EXECUTIVE BUSINESS CLIMATE INDEX

One of the key features of this

survey is the calculation of an

Executive Business Climate Index.

Each quarter, this index value of the

current business climate in Lee

County is computed and released

to the public as a way to provide an

economic indicator allowing one to

quickly gauge whether the business

climate in Lee County is improving

or declining. The EBCI is computed

using the two questions concerning

the current and future economic

conditions (reported in Figures 1

and 2) a third question concerning

the expected industry economic

conditions (reported in Figure 4).

The index is an average of the

responses, with substantially better equal to 100, moderately better equal to 75, same equal to 50, moderately worse equal to 25 and

substantially worse equal to zero. The index value can range from 0 to 100.

The results from the second quarter survey reflect a slight decrease from the first quarter 2017 result, with the index decreasing from

68 to 67. The decrease ended two consecutive quarters of increases in the index. While the index was greater than the second quarter

2016 index of 63, it was less than the second quarter 2015 figure of 73. The index has remained between the ranges of 61 to 68 since

the first quarter of 2016.

73

7071

68

6361

63

6867

55

59

63

67

71

75

2nd Qtr2015

3rd Qtr2015

4th Qtr2015

1st Qtr2016

2nd Qtr2016

3rd Qtr2016

4th Qtr2016

1st Qtr2017

2nd Qtr2017

Horizon Council FGCU Business Climate Index

Page 9: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

7 Regional Economic Research Institute

III. SPECIAL TOPICS

Each Executive Business Climate Survey contains a set of

questions not asked on a recurring basis. These special topic

questions highlight on areas of importance to the economic

development of our region with the intention of accessing the

business community’s input and feedback to development

officials, industry agents, and government officials.

The present survey focused on Lee County's business

community's concerns regarding identity theft. Results from

these questions are reported in figures 8 through 19.

Figure 8 considers firm’s concern with identity theft. Thirty-

nine percent of responding business executives said they were

very concerned with identity theft, while only 5 percent said

that they were not concerned about identity theft at all.

Majority of business executives said they were only somewhat

concerned about identity theft (56 percent).

Figure 8: Concern with Identity Theft

Figure 9 focuses on the types of identity theft business

executives have heard of. Nearly all of business executives have

heard of financial identity theft (98 percent). Sixty-two percent

of business executives have heard of business identity theft,

half of business executives have heard of both criminal identity

theft and identity theft of government documents and benefits,

and 43 percent of business executives have heard of medical

identity theft. Only 19 percent of business executives have

heard of utilities identity theft.

Figure 9: Types of Identity Theft Heard About

Figure 10 focuses on whom business executives would contact

for assistance if they became victims of identity theft. Over half

of all business executives said they would contact law

enforcement if they were a victim of identity theft (54 percent).

Fifteen percent of business executives said they would contact

an attorney, 14 percent said they would contact a paid service,

and 3 percent said they would contact either the FTC or an

accountant. Ten percent of business executives said they would

contact someone else not listed, and 3 percent said they would

not seek assistance.

Figure 10: Identity Theft Assistance

Figure 11 focuses on the risk of identity theft in Lee County,

compared to the nation. Twenty-two percent of all business

executives believe that Lee County has a higher risk of identity

theft relative to the nation, while 9 percent believe that Lee

39%56%

5%

How concerned are you with identity theft?

Very

Somewhat

Not at all

19%

43%

50%

50%

62%

98%

0% 20% 40% 60% 80% 100%

Utilities

Medical

Criminal

Government Doc.

Business

Financial

Which of the following types of identity theft have you heard about?

3%

3%

3%

10%

14%

15%

54%

0% 10% 20% 30% 40% 50% 60%

Accountant

FTC

No Assistance

Other

Paid service

Attorney

Law enforcement

If you were to become a victim of identity theft, whom would you contact for assistance?

Page 10: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

8 Executive Business Climate Survey Report, 2017 Q2

County has a lower risk of identity theft relative to the nation.

Forty-three percent of the business executives believe that

there is no difference in risk for identity theft between Lee

County and the nation. Twenty-six percent of business

executives did not know if there was a difference in risk.

Figure 11: Lee County Risk of Identity Theft

Figure 12 focuses on the prospect of having an identity theft

victim hotline in Lee County. Eighty-seven percent of business

executives said that Lee County would benefit from having an

identity theft victim hotline, while 13 percent believe that Lee

County would not benefit from having such a facility.

Figure 12: Identity Theft Victim Hotline

Figures 13 focuses on funding sources for an identity theft

victim hotline. Forty percent of business executives believe that

the public sector should provide funding for an identity theft

victim hotline, while 27 percent said that the private sector

should provide funding. Twenty-four percent of business

executives said that a private non-profit should provide funding

for such a facility. Nine percent said a facility was not needed.

Figure 13: Identity Theft Victim Hotline Funding

Figure 14 focuses on the sufficiency of identity theft laws.

Fifty-nine percent of business executives said that the current

identity theft laws need improvement, while 10 percent said

that the current identity theft laws are sufficient. Thirty-two

percent of business executives did not know if the current

identity theft laws were sufficient or needed improvement.

Figure 14: Sufficiency of Identity Theft Laws

Figure 15 focuses on insurance policies providing identity theft

protection. Sixty percent of business executives were not

aware that various types of insurance policies offer identity

theft protection as a rider to existing coverage, while 40

percent said that they were aware that they could obtain

identity theft protection with certain insurance policies.

22%

9%

43%

26%

How would you rate the level of risk of identity theft in Lee County relative to the

average threat nationwide?

Higher

Lower

About the Same

Don't know

87%

13%

Other regions of the country maintain facilities known as Identity Theft Victim Hotlines. These

facilities aid identity theft victims in the identity restoration process. Would Lee County benefit from

having such a facility?

Yes

No

40%

27%

24%

9%

If such a facility existed in Lee County, should it be funded by the public sector, the private

sector, or private non-profits?

Public Sector

Private Sector

Private Non-Profit

Such a facility is notneeded

10%

59%

32%

Do you think the current identity theft laws are sufficient or need improvement?

Sufficient

Need Improvement

Don't know

Page 11: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

9 Regional Economic Research Institute

Figure 15: Insurance Policies and Identity Theft

Figure 16 focuses on whether a business executive has been a

victim of identity theft. Twenty-seven percent of business

executives said that they have been a victim of identity theft,

while 73 percent have said they have not been a victim.

Figure 16: Victim of Identity Theft

Figures 17 through 19 focus only on the 31 business executives

who indicated that they have been a victim of identity theft.

Figure 17 focuses on the type of identity theft the business

executive had to deal with. Seventy-seven percent of business

executives who were a victim of identity theft said they were

a victim of credit card identity theft. Twenty-three percent of

business executives said they were a victim of business identity

theft or new account identity theft. Only 3 percent of business

executives said they were a victim of criminal identity theft or

medical identity theft. Thirty-nine percent of business

executives said they were victims of some other form of

identity theft.

Figure 17: Type of Identity Theft

Figure 18 focuses on the difficulty in restoring identity. Thirty-

five percent of business executives said that restoring their

identity was easy, while 42 percent said they had moderate

difficulty in restoring it. Sixteen percent of business executives

said that restoring their identity was difficult. Six percent of

business executives said the restoration of their identity was

not resolved at the time of taking the survey.

Figure 18: Difficulty of Restoring Identity

40%60%

Did you know that many homeowner, renter, and automobile insurance policies offer identity theft protection as a rider to their existing coverage?

Yes

No

27%

73%

Have you been a victim of identity theft?

Yes

No

3%

3%

23%

23%

39%

77%

Medical

Criminal

New account

Business

Other

Credit card

0% 20% 40% 60% 80% 100%

What type of identity theft was it?

35%

42%

16%

6%

How would you rate the level of difficulty in restoring your identity?

Easy

Moderate

Difficult

Not Resolved

Page 12: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

10 Executive Business Climate Survey Report, 2017 Q2

Figure 19 focuses on the most difficult part about restoring

identity. Twenty-three percent of business executives said

that being on hold was the most difficult part about restoring

their identity, nineteen percent said that completing the paper

work or figuring out whom to contact was the most difficult

part of restoring their identity, 10 percent said that they did

not know their rights, and 6 percent said that they lacked

standard procedures. Twenty-three percent said that there

was another reason that restoring their identity was difficult.

Figure 19: Difficult Part of Restoring Identity

6%

10%

19%

19%

23%

23%

Lacking standardprocedures

I didn’t know my rights

Figuring out who tocontact

Completing thepaperwork

Being on hold

Other

0% 10% 20% 30%

What was the most difficult part of restoring your identity?

Page 13: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

11 Regional Economic Research Institute

IV. COMMENTS, SUGGESTIONS, AND RECOMMENDATIONS

The comments indicated that executives were concerned with the national and international economy as it relates to local activity, as

well as some general comments of the workforce. There are concerns and comments about:

Identity Theft

Economic Growth

Impact Fees

Government Regulation

Executive responses to this question are found in Appendix B.

Page 14: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

12 Executive Business Climate Survey Report, 2017 Q2

V. COMPANY CHARACTERISTICS

Each executive provided information about his or her firm, including:

Business Type;

Number of Employees;

Company Location; and

Geographic Client Base.

The following figures provide an overview of general characteristics of the responding companies.

00

111

2222

34444

56

1314

1722

0 2 4 6 8 10 12 14 16 18 20 22 24

Transportation and WarehousingAccommodation & Food Services - Attractions

Retail TradeHealth Care & Social Assistance

Accommodation & Food Services - RestaurantsUtilities

AerospaceEducational Services

Agriculture, Forestry, Fishing, and HuntingReal Estate Rental and Leasing

Arts, Entertainment, and RecreationReal Estate Sales

Real Estate DevelopmentInformation

Accommodation & Food Services - ResortsComputer Software, Design, and Technical…

ManufacturingProfessional, Scientific, & Technical Service

Finance & InsuranceConstruction

Business Types

32%

18%21%

10%

9%

11%

Employee Size of Firms Responding to Survey

1-9 employees

10-24 employees

25-49 employees

50-99 employees

100-249 employees

250 or moreemployees

11%

11%

12%

12%

12%

16%

16%

20%

25%

39%

41%

0% 10% 20% 30% 40% 50%

Lehigh Acres

Town of Fort Myers Beach

Sanibel/Captiva

East Fort Myers

Estero

North Fort Myers

Other

Bonita Springs

Cape Coral

City of Fort Myers

South Fort Myers

Geographic Locations of Business Respondents

5%

17%

19%

26%

31%

37%

42%

51%

60%

74%

0% 20% 40% 60% 80%

Other

Southeast US region

International Markets

Glades County

U.S. Markets

Hendry County

Florida

Charlotte County

Collier County

Lee County

Geographic Client Base of Lee County Firms

Page 15: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

13 Regional Economic Research Institute

APPENDIX A. HISTORICAL TRENDS OF RECURRING QUESTIONS

Historical trends of the seven recurring questions asked in each Executive Business Climate Survey can be found in this section.

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How are the current Lee County economic conditions compared to a year ago?

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What are your expectations for the Lee County economy one year ahead?

Substantially better Moderately better Same Moderately worse Substantially worse

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What are the current conditions in your industry in Lee County compared to one year ago?

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What are your expectations for your own industry in Lee County one year ahead?

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What has been your hiring trend over the last year?

Substaintially increased employment Moderately increased employment Little or no change in employmentModerately reduced employment Substaintially reduced employment

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What hiring trends do you see for your business over the next year?

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Do you plan to increase investment in your business during the next year?

Substaintially increase investment Moderately increase investment Keep investment the same or flat

Moderately reduce investment Substaintially reduce investment

Page 16: Lee County Business Climate Survey Report2 Executive Business Climate Survey Report, 2017 Q2 INTRODUCTION The Lee County Business Climate Survey Report, published in partnership between

14 Executive Business Climate Survey Report, 2017 Q2

APPENDIX B. FULL COMMENTS, SUGGESTIONS, AND RECOMMENDATIONS

This list includes specific responses from the executives for the following question:

Please indicate any other comments, suggestions, or recommendations you would like to make regarding the regional economy or your

business.

1. Due to the State of Florida being such a transient State, Lee County is very susceptible to Identity Theft. I found it surprising,

based on your questions, that certain consumer insurance policies have rider provisions to cover Identity Theft and further

found it surprising that a state law was enacted in October 2015 as to criminalizing business identity theft. It says to me that

our state and related industry professionals are enacting protections, but if the consumer/business is not aware... That is a

continued weakness. My recommendation would be to call upon businesses Security and/or Compliance Officers to have an

inter-active informational meeting to strengthen Identity Theft Protection and/or come up with solutions to mitigate

concerns.

2. I believe we are seeing the very beginning of an economic slowdown that may also include a real estate recession.

3. South Lee County is in the midst of significant expansion of businesses and homes. Yet the expansion and improvement of

the county and state roadway systems is at a standstill. How long can Lee County continue to not collect full impact fees and

yet say there is no money for roadway improvements? Soon the growth will stall when the roadways cannot handle the

traffic and people stop buying homes and opening businesses due to the traffic congestion.

4. My industry sees southeast Florida as an opportunity for growth. I am writing a business plan to try and capitalize on it. If we

hire additional staff, it would be there.

5. Has been and continues to be reasonably strong with moderately favorable outlook. Not fully convinced of maintaining

strength with current federal government initiatives.

6. To assist with TPP compliance, Lee county property appraiser should send out detail property sheets with its annual returns.

This would increase the validity of the tax and the assets owned by the businesses.

7. Within our own industry there are different levels of business--it would be good to separate those based on dollar sales, time

in business. For instance, some in my industry are extra busy, however they are on the lower end of dollar volume. Thanks

for the opportunity.

8. Some type of program matching potential employee with employers. The system with the reemployment office is not a good

one.

9. Cybersecurity should be a stressed need to inhabitants to SW and Florida. Especially here in SW FL where the largest business

HACK took place in 2016. More awareness and education should be made in the educational institutions and in civic

organizations. Everyone has been affected in some way.

10. It might make an interesting meeting or summit to attend.

11. Our business grew through acquisition of completing business in the last 6 months, allowing us to expand greatly. We are in

the commercial printing business and overall our industry is pretty flat, however this market still has a small growth because

of the hospitality and building industry. We have a few large direct mail contracts allowing us to service the entire USA.

These are the main growth in our business as logistics have improved to allow ease of moving large amounts of mail efficiently

throughout the country.

12. Employment in our business is flat as our facility is staffed to meet full operation 24/7, changing business does not impact

our staffing.

13. Continue the Lee BDC work and entice more business to our area. Consider reduced fees (Impact, Permitting, etc.) for the

redevelopment and reuse of distressed properties to encourage cleaning up some pending eye sores.....even in prosperous

development areas like the Presidential Court and Whiskey Creek.