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Project Charter Sony Pictures Entertainment

Terms of Reference

Sony Pictures TelevisionLeft Bank Pictures Network Integration

Version: 2.0

Sony Pictures Television

Title: Left Bank Pictures Network Integration to SPE Version: 2.0Doc ref Cable Direct Network Integration Project Charter.docx 14/06/2013Author: Phil Munson Confidential Copy 1 of 21


TABLE OF CONTENTS

1 DOCUMENT CONTROL..................................................................41.1 Document ID....................................................................................................41.2 Version History.................................................................................................4

2 DISTRIBUTION LIST.....................................................................4

3 PROJECT STAKEHOLDERS............................................................4

4 REQUIRED SIGNATURES...............................................................6

5 INTRODUCTION...........................................................................75.1 Purpose of this Document................................................................................7

6 PROJECT BACKGROUND...............................................................8

7 OBJECTIVES................................................................................87.1 Core Activities:.................................................................................................8

8 CURRENT NETWORK INFRASTRUCTURE........................................9

9 APPROACH.................................................................................9

10 SCOPE......................................................................................1110.1 Desktop..........................................................................................................1110.2 Servers...........................................................................................................1210.3 Messaging......................................................................................................1310.4 Telephony......................................................................................................1410.5 Network Infrastructure...................................................................................15

11 TOTAL PROJECT COSTS..............................................................16

12 OUT OF SCOPE..........................................................................17Desktop....................................................................................................................17Servers.....................................................................................................................17Messaging................................................................................................................17Networks..................................................................................................................17SAP Integration........................................................................................................17

13 SUPPORT..................................................................................18

14 PROJECT TIMELINE....................................................................1814.1 High Level Project Plan *Draft*......................................................................18

15 SECURITY.................................................................................18

16 ASSUMPTIONS/RISKS................................................................1816.1 Assumptions..................................................................................................18

17 RISKS.......................................................................................19

18 PROJECT ORGANISATION AND GOVERNANCE...............................19

19 GOVERNANCE & COMMUNICATION.............................................20

20 ROLES AND RESPONSIBILITIES...................................................20



21 SERVICE LEVEL AGREEMENT AND ONGOING SUPPORT.................2021.1 Objectives......................................................................................................2021.2 Periodic Review..............................................................................................2121.3 Service Agreement........................................................................................21

21.3.1 In Scope............................................................................................2121.3.2 Out of scope......................................................................................2121.3.3 Customer Requirements...................................................................21

21.4 Service Management.....................................................................................2121.4.1 Service Availability............................................................................2121.4.2 Methods of contact............................................................................2121.4.3 Service Requests...............................................................................2221.4.4 Service activities on regular based...................................................22



1 DOCUMENT CONTROL

1.1 Version History

Version # Date Revised By CommentsRelease 1.0 20th May 2013 Phil Munson DraftRelease 2.0 14th June 2013 Phil Munson Final

2 DISTRIBUTION LIST

Name Position Department

Mark Allsop CIO Europe, VP CORP. ITPaul Ashurst Director Global Telecommunications, SPENathan Pullen Regional Services Manager Sony Pictures Entertainment EuropeSarb Dhanda Client Technology Group Manager Business Services GroupRussell Parry VP Worldwide Facilities CORP, Worldwide FacilitiesSonia Jacobs Director, Real Estate EMEA & Asia Pacific Facilities, EMEAJaspal Jandu Information Security Director CORP, Information SecurityChris Jones Manager, Security & Safety EMEA CORP, SecurityMelanie Newlands VP Production Finance Europe Sony Pictures Entertainment Europe

Jaspal Jandu Information Security Director CORP, Information SecurityJamie Gibson Principal Systems Engineer Sony Pictures Entertainment EuropeAnna Kyriacou Snr Systems Engineer Sony Pictures Entertainment EuropeMike Morris Snr Systems Engineer, Voice Sony Pictures Entertainment EuropeKulbir Manku Systems Engineer - Messaging Sony Pictures Entertainment EuropeGrace Wilson Financial Director Left Bank PicturesMarigo Kehoe Managing Director Left Bank PicturesAndy Harries CEO Left Bank Pictures

3 PROJECT STAKEHOLDERS

Name Position Department

Mark Allsop CIO Europe, VP CORP. ITPaul Ashurst Director Global Telecommunications, SPEGrace Wilson Financial Director Left Bank PicturesMarigo Kehoe Managing Director Left Bank PicturesAndy Harries CEO Left Bank PicturesNathan Pullen Regional Services Manager Sony Pictures Entertainment EuropeDonna Cunningham EVP Operations Columbia Picture Corp Ltd

Jaspal Jandu Information Security Director CORP, Information Security



4 REQUIRED SIGNATURES

In signing this document, you are in agreement with the content contained within this project charter and provide your approval to proceed with the project as proposed.Project SponsorSignature Name Dat

e

Project SponsorSignature Name Dat

e



5 INTRODUCTION

5.1 Purpose of this DocumentThis document defines the IT requirements and establishes a baseline from which the project can be managed and controlled. All those on the document distribution should understand the purpose of the project and the processes used to control the project.This document’s two primary uses are to ensure a sound basis for requesting authority to proceed from the Project Board & IT Finance, and to act as a baseline to monitor progress, changes and ongoing viability issues.



6 PROJECT BACKGROUND

Sony Pictures Entertainment has purchased a majority share of Left Bank Pictures which is a TV production company. This project will integrate Left Bank Pictures onto the SPE network allowing SPE to provide a secure, supported and resilient infrastructure with shared services (email etc) and provide capacity for future expansion.

Left Bank Pictures are located on Foley St W1 and will move to 7 th Floor, The Place, High Holborn as part of the Facilities aspect of this project.

Left Bank currently have 25 staff but expect to expand and so we are basing this project on the assumption of 30 staff.

7 OBJECTIVES

To integrate the existing IT infrastructure with that of Sony Pictures Entertainment with the minimum level of disruption to Left Bank Pictures.

To provide:

Alignment with SPE IT standards and services SPE security standards adhered to Fully supported IT infrastructure Resilient network Provision of shared services (email etc) Monitored and managed service Future proof and in alignment with SPE IT roadmap

7.1 Core Activities:

Project Management Desktop / laptop – refresh of hardware Server migration including existing services, provision of storage Messaging – Migrate email data and archive email data to SPE environment Telecoms – Provision of Cisco phones Networks – WAN provision, LAN provision, WAN acceleration, Wireless. Application integration Infrastructure – Rack, PDU, UPS, cooling, structured cabling IT support - Ongoing



8 CURRENT NETWORK INFRASTRUCTURE

9 APPROACH

Considerations:Current personnel count includes:25 x current employees5 x expected expansionTotal 30 people.To include 4 printers and 4 wireless access points the number of connections needed is 38

In order to provide a future proof solution the project will implement a Full Solution as detailed below.A full cost breakdown is provided within this document.



10 SCOPE

10.1 Desktop

OBJECTIVE TO UPLIFT LEFT BANK COMPUTERS TO SPE STANDARD HARDWARE

IN SCOPE ACTIVITY

Uplift existing hardware to SPE standards Procure, image and install replacement kit Install SPE approved software Review additional software requirements and install where appropriate Issue communication to users as appropriate Provide end user training as appropriate Provide ongoing IT Support Agree support & escalation model Configuration of printers to work with new desktops Ongoing infrastructure monitoring for availability

Out of Scope Copying of personal data from local computers

Communication A Communication Plan will be created, to cover the following:

Who will be impacted by the change to the desktop environment What changes are occurring, what to expect and when The process around copying of all data from old machines to the new

machines or file server space

Training A Training Plan will be created, to cover the following:

System Overview System Security

Budget Items 6 x Laptops (Vaio) 24 x Laptops (Dell) 1 x Apple Mac Laptops 2 x Apple Mac PC 30 x Docking stations, monitors, wireless keyboards, mice.

Implementation budget cost Hardware/Software $85,957

Internal Labour $13,376

TOTAL $99,333



10.2 Servers

OBJECTIVE INTEGRATE LEFT BANK USERS TO THE SPE SERVER IT INFRASTRUCTURE

IN SCOPE ACTIVITY Provision of storage and back up to host Left Bank file data Migration and support of file data to SPE environment

Out of Scope Provision of file services, with local backup/restore capability.

Budget Items Storage 4TB $11,000 Data Duplication 4TB $5,500 VMWare ESX Licenses – 2 x processor licenses $18,700 Citrix Licenses x 30 $17,600 Labour – 10 days $6,688

Implementation budget cost Hardware / Software Cost $54,080

Internal Labour $6,688

TOTAL $59,488



10.3 Messaging

OBJECTIVE TO REPLATFORM LEFT BANK MESSAGNG ENVIRONMENT TO SPE

IN SCOPE ACTIVITES Create SPE Exchange mail accounts – usually done by IDM Enable user mailboxes into SPE Archiving system (Zantaz) System discovery/audit/inventory/document Create a migration path, process and map out detailed plan from the detail gathered from

the inventory stage. Create if required distribution lists and any shared mailboxes based on the business

requirements to include any archive mailboxes Migrate active mail files to SPE Exchange environment, if there are any existing archives

email data: this must be presented in PST format and these will be directly ingested toZantaz.

Retain email address of @leftbank.co.uk

Out of Scope Provision of mobile phones

Implementation budget cost EMC Pro Services $5,500

Internal Labour 35 days $23,408

TOTAL $28,908



10.4 Telephony

OBJECTIVE PROVIDE LEFT BANK USERS WITH STANDARD SPE SERVER IT TELEPHONY

IN SCOPE ACTIVITY Provision of telephony system and licencing Provision of Cisco phones Configure Cisco phones

Out of Scope N/A

Budget Items Cisco Phones $52,088 Phone Number Set Up Charge $169.79 £10 per block of 10 numbers (buying 100) $169.79 Tiger Set Up $2,546 Install (12 mth contract) @ £130 per channel x 15

(16 to 30 are free) $3,311 Monthly Line rental x 12 $336 Monthly Line Rental per channel @ £11.80 per

channel per month $6,552

Implementation budget cost Hardware / Software Cost $58,285

Internal Labour $4,347Annual Cost $6,888

TOTAL $62,632



10.5 Network Infrastructure

OBJECTIVE INTEGRATE LEFT BANK INTO SPE NETWORK

IN SCOPE ACTIVITIES Provide standard SPE network infrastructure Hard wired internet service for SPT Networks CE

Out of Scope • Actual implementation of the structured cabling system, electrical system, air-conditioning systems or any construction activities. Whilst specifications and designs will be provided as appropriate, actual implementation is expected to be managed by Facilities and/or the local office management.• Specification or provision of a television distribution system or related cabling or space/electrical/cooling requirements for related head-end equipment.• Specification or provision of televisions, projectors, DVD or other media players, satellite set-top boxes or satellite reception equipment.

Communication Communication plan will be covered by plan for Desktop Environment

Training Training plan will be covered by plan for Desktop Environment

Budget items 2 x LAN switches and resources and accessories $31,006 Maintenance for above x 2 $3,529 per annum Riverbed inc license $27,842 Maintenance for above $3,642 per annum Wireless AP’s x 5 $4,108 Raritan Console $2,670WAN Install primary and secondary $5,419Primary WAN service x 12 $20,820 per annumSecondary WAN Service x 12 $3,688 per annumCabling $2,200APC Rack / PDU UPS X 1 $4,400Misc $1,100

Implementation budget cost Hardware Cost $78,748

Internal Labor $20,064Annual costs $31,681

TOTAL $98,812



11 TOTAL PROJECT COSTS



12 OUT OF SCOPE

Desktop

Copying of personal data from local computers

Servers

Provision of local file services, with local backup/restore capability.

Messaging

Provision of mobile phones

Networks Actual implementation of the structured cabling system, electrical system,

air-conditioning systems or any construction activities. Whilst specifications and designs will be provided as appropriate, actual implementation is expected to be managed by Facilities and/or the local office management.

Specification or provision of a television distribution system or related cabling or space/electrical/cooling requirements for related head-end equipment.

Specification or provision of televisions, projectors, DVD or other media players, satellite set-top boxes or satellite reception equipment.

SAP Integration This is on the SAP roadmap for FY14.



13 SUPPORT

Initially 1st Line Support will be provided by Desktop Support Team

Subsequently transferring to the GSD at the beginning of next year.

14 PROJECT TIMELINE

14.1 High Level Project Plan *Draft*

15 SECURITY

SEHS have been engaged with this project and will co ordinate with Facilities.

16 ASSUMPTIONS/RISKS

16.1 Assumptions Expected expansion to 30 employees therefore project scoped accordingly. Facilities costs are not included. The lead time on the WAN will be 12 weeks to 14 weeks but is dependent on the service

provider (Level 3)



17 RISKS

18 PROJECT ORGANISATION AND GOVERNANCE



19 GOVERNANCE & COMMUNICATION

Weekly Project Team Meeting Weekly Project Scorecards / Reports Weekly High Level Action Tracker Regular Operating Comittee Meetings (Key Stakeholders) Issue and Risk Visibility and Escalation

20 ROLES AND RESPONSIBILITIES

Operating Committee: Championing the project and raise awareness at the Executive Management level Approve all project plans and project level scope changes Ensure the required resources are committed and arbitrate on any conflicts within the

project or negotiate a solution with the parties involved Primary Escalation point for key decision making or issue resolution Remove obstacles to ensure the success of the program / project Provide Regular Communication to the Executive Steering Committee

Project Sponsorship and Leadership Team:• Owner and champion of the program / project• Accountable for delivering the holistic solution and planned business benefits associated

with the project• Ensures resolution of Issues and Risk Mitigation and escalates as required• Assures availability of essential project resources• Makes business organizational / commercial decisions for the project• Regular communication to the Operating Committee & key stakeholders

Project Manager: Ensuring that the project is completed in budget, on schedule, and within scope. Develops the Project Plan with the team and manages the team’s performance of project tasks. Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. Project communication including status reporting, risk management, and escalation of issues that

cannot be resolved in the team.

Facilities: To provide the items outlined in 18 and liaise with the project PM to ensure a

holistic approach throughout the project lifecycle

Cable Direct: Supply data application info and IT assistance (Marius)

21 SERVICE LEVEL AGREEMENT AND ONGOING SUPPORT

This Agreement represents a Service Level Agreement (“SLA”) between SPT Networks CE – IT team (Service Provider) and .......... (“Customer”) for the provisioning of IT services required supporting business activity.

This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.

This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.



21.1 ObjectivesThe purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer by Service Provider.

The goal of this Agreement is to obtain mutual agreement for IT service provision between the Service Provider and Customer.

The objectives of this Agreement are to:

Provide clear reference to service ownership, accountability, roles and/or responsibilities Present a clear, concise and measurable description of service provision to the Customer Match perceptions of expected service provision with actual service support & delivery

21.2 Periodic ReviewThis Agreement is valid from the Effective Date outlined herein and is valid until further notice. This Agreement should be reviewed at a minimum once per fiscal year; however, in lieu of a review during any period specified, the current Agreement will remain in effect.

21.3 Service AgreementThe following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.

21.3.1 In ScopeThe following Services are covered by this Agreement;

SPE standard hardware maintenance SPE standard application support Remote assistance using Bomgar Planned or Emergency Onsite assistance and maintenance Internet service connection monitoring/maintenance Printer maintenance Personal device management/maintenance

21.3.2 Out of scopeThe following Services are not covered by this Agreement

SPE non-standard application support

21.3.3 Customer RequirementsCustomer responsibilities in support of this Agreement include:

Reasonable availability of customer representative(s) when resolving a service related incident or request.

21.4 Service ManagementEffective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

21.4.1 Service AvailabilityCoverage parameters specific to the services covered in this Agreement are as follows:

Email support: Monitored 7:00 A.M. to 20:00 P.M. (CET) Monday - Friday Telephone support : 9:00 A.M. to 6:00 P.M. (CET) Monday – Friday Calls received out of office hours will be forwarded to a mobile phone and best efforts will

be made to answer / action the call Onsite assistance guaranteed within 72 hours during the business week

21.4.2 Methods of contact Email support: [email protected] Telephone support: +36 1 577 1813


mailto:[email protected]


21.4.3 Service RequestsIn support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:

Priority 1or 2: 0-8 hours (during business hours), except hardware related issues onsite Priority 3: Within 72 hours during the business week, include all hardware related issues Priority 4: Within 5 working days

Issues are classified based on the following criteria Priority 1 or 2 – All users are impacted by software/service failure Priority 3: One or two users are impacted by software/service failure and all hardware

related issue Priority 4: All other service request

Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

21.4.4 Service activities on regular basedIn support of continuous business processes following regular activities will take place

Hardware maintenance (supported by Service Provider) and hard disk defragmentation in every 6 months

Antivirus/ZCM system check on laptops in every 6 month Site visit in every 6 months (extra costs will apply)


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