lenovo group’s view on performance and … · ¾lenovo iso9001 system development

| © 2006 LenovoLenovo Confidential of 12

LENOVO GROUP’S VIEW ON

PERFORMANCE AND EXPECTATIONS OF QUALITY MANAGEMENT

SYSTEM CERTIFICATION


LENOVO PROFILE

LENOVO ISO9001 SYSTEM DEVELOPMENT

BRIEF INTRODUCTION OF LENOVO’S SECOND PARTY ASSESSMENT

EXISTING PROBLEMS AND IMPROVEMENT EXPECTATIONS OF THIRD PARTY ASSESSMENT

CATALOGUECATALOGUE


COMPANY PROFILE

DESKTOP DESKTOP

NOTEBOOK NOTEBOOK

SERVER SERVER

PERIPHERAL PERIPHERAL

HANDSETHANDSET


ACQUISITION OF IBM WORLD PC BUSINESS

In May 2005, Lenovo Group completed the acquisition of IBM‘s Personal Computing Division with $ 1.25 billion.

In 2006, global computer market share ranked third in the world.

（（ $ 1.$ 1.25 25 billionbillion ））

（（PCPC businessbusiness））


THE GLOBAL LAYOUT OF NEW LENOVO

Raleigh Beijing

• Principal Operations

Japan

• R&D Centers• Sales HQ

Paris

Shanghai

• Manufacturing Centers

HuiyangShenzhen

Hungary

MexicoXiamen

Singapore

• Global Asset Center

Sydney


LENOVO PROFILE




CATALOGUECATALOGUE


• Quality Inspection Stage：1990－1995年

• Systematized Management Stage ：1996－1998年

• Total Quality Management stage : 1999-2006年

CONSTRUCTION PROCESS OF LENOVO COMPUTER QUALITY MANAGEMENT SYSTEM

Inspection StageInspection Stage

SystematismManagement

Stage

SystematismManagement

Stage

Total Quality Management stageTotal Quality Management stage

1990 1996 1999 2006


quality system with the main characteristic of inspection

IQC IPQC OQA

Incoming Material

shipmentmanufacturing

Quality Inspection Stage：1990－1995年


first computer manufacturer having passed ISO9001 certification in mainland China

Systematic Management Stage：1996－1998年（续）

upgrade management level of the enterpriseupgrade management level of the enterprise

Improve professional capability of the staffImprove professional capability of the staff

ISO 9001 Certification raised Lenovo quality management to a newISO 9001 Certification raised Lenovo quality management to a new levellevel


Total Quality Management stage ：1999－2006年

management system improved constantly


ISO9001 Role

help the enterprise enhance quality management level indeed

have made its contribution to the enterprise to participate in market competition and enhance the company's competitiveness and brand image

one of the references for Lenovo to choose suppliers


LENOVO PROFILE




CATALOGUECATALOGUE


Basic Condition of Lenovo’s suppliers

According to the frequency of cooperation and strategic development perspective, Lenovo classifies vendors into long-term cooperation suppliers and temporary cooperation suppliers.

Including more than 100 suppliers for main Including more than 100 suppliers for main components of desktop and notebook, all of them components of desktop and notebook, all of them have passed ISO9001 certification.have passed ISO9001 certification.

In Lenovo suppliers assessment, we found that the In Lenovo suppliers assessment, we found that the suppliers which passed third party certification are suppliers which passed third party certification are overall better than the nonoverall better than the non--passed.passed.


Standard Procedure of Lenovo’s Second Party Assessment

Assessment Application

Accept Application

Qualification

Checking

On-site Audit

Sign Agreement Qualification

Examination&Approval

Add to AVL

strict and professional second party assessmentof Lenovo………

Supplier questionnaire

…

9001\14001 system

…


ISO9001 certification is the basic requirement for Lenovo’s suppliers.

On this basis, Lenovo has a more comprehensive, specific procedure of second party assessment for long-term suppliers, and the examination result is one of the important references to assess suppliers.

At Present


模块评审项目实际得分(B)

评审项目有效总分

(C)

权重(D)

模块得分

要素达成率（%）

1. 质量管理与策划 0 0 8 0 0

2. 设计开发控制 0 0 8 0 0

3. 工程技术、工程变更 0 0 7 0 0

4. 供应商管理与来料控制 0 0 10 0 0

5. 不合格品的控制 0 0 11 0 0

6. 制程控制及检验 0 0 12 0 0

7. 最终产品控制 0 0 7 0 0

8. 文件记录与控制 0 0 7 0 0

9. 生产设备与仪器校验 0 0 6 0 0

10. 现场管理 0 0 6 0 0

11. 持续改善 0 0 6 0 0

12. 存储和交付 0 0 7 0 0

13. 客户支持与服务 0 0 5 0 0

总分 0 0 100 0 0

Lenovo Standard of Second Party On-site Audit


模块： 3. 工程技术、工程变更评审人：

序号评审项目

得分检查记录

1 工程设计部门的组织职责是否划分清晰？广泛的被员工了解吗？

2 相关设计/工程转化的文件资料受控吗?

3 有无新产品工程化的能力?

4工程部门对生产问题的支持程度如何？能保证生产遇到的问题快速解决吗？

5 制程中的重要参数是否在工程设计过程中予以设定?

6 试产及特殊产品的制程的规格与规格的管制范围如何?有无记录？

7 是否有专人负责对模具工程化过程的支持与监控？

8

是否能够按照一定的频次（每周一次或每三天一次）及时跟进模具工程化过程（模具加工、模具调整与修改）的进度？（即工程化支持的效率考评）

9是否能够有效监控模具加工品质？（是否对关键设计图纸进行审核，是否对关键零部件加工质量进行抽检）

10是否能够有效监控模具调整过程能够有针对性的解决工程化过程中的问题？（是否对模具调整方案进行审核或现场确认）

11 工程化过程中模具调整与修改次数是否能够控制在3轮次之内？

各项实际得分汇总 0.0

Lenovo Standard of Second Party On-site Audit: Module 3 OutspreadOutspread


Audit Result Analysise.g. on-site audit radar chart of an ODD supplier

85.0%

0.0%

80.0%

91.1%

76.0%

83.6%

80.0%90.0%

90.0%

85.7%

73.3%

85.7%

33.3%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%1. 质量管理与策划

2. 设计开发控制

3. 工程技术、工程变更

4. 供应商管理与来料

5. 不合格品的控制

6. 制程控制及检验

7. 最终产品控制8. 文件记录与控制

9. 生产设备与仪器校验

10. 现场管理

11. 持续改善

12. 存储和交付

13. 客户支持与服务


There are different manufacturing process There are different manufacturing process audit requirements for different products.audit requirements for different products.

Example: manufacturing process Example: manufacturing process requirements for requirements for LenovoLenovo’’ss ODD ODD suppliersupplier


Differences Between ThirdDifferences Between Third\\Second Party AssessmentSecond Party Assessment

Audit Mode

Main Criteria

Frequency Audit Reason Characteristic Audit Conclusion

Third Party Assessment

9001 Periodic contract

1.product quality incident

2.technics\procedure change

3.new product, new technique

4.regular assessment

pass\not pass

Second Party Assessment

Purchaser’s

requirementsIrregular

Time interval

focus on comprehensi-veness\integrity, it’ll be OK if only the results meet the requirements.

focus on parts, details,

In-depth attention to the characteristics of the product, different assessment requirements for different products.

score，basis of evaluation

As the thirdAs the third\\second party assessment have two different starting second party assessment have two different starting points, and each of them has respective limitations and focus, ipoints, and each of them has respective limitations and focus, it t is very difficult to replace one another. It is one of the reasois very difficult to replace one another. It is one of the reasons ns that Lenovo has always insisted on implementing second party that Lenovo has always insisted on implementing second party assessment.assessment.


LENOVO PROFILE




CATALOGUECATALOGUE


PROBLEMS EXISTING IN THIRD PARTY ASSESSMENT AT PRESENTPROBLEMS EXISTING IN THIRD PARTY ASSESSMENT AT PRESENT

LenovoLenovo has assessed a supplier and found that it is a familyhas assessed a supplier and found that it is a family--run company with run company with only a dozen of people, holding ISO9001 certificate issued by soonly a dozen of people, holding ISO9001 certificate issued by some certification me certification body, although its procedure documents and management system arebody, although its procedure documents and management system are poorly poorly developed, and some of the important clauses and elements are nodeveloped, and some of the important clauses and elements are not addressed t addressed (such as internal audit(such as internal audit\\management reviewmanagement review\\data analysis, etc.). data analysis, etc.).

Disorderly competition in the commercialized market leads to lowDisorderly competition in the commercialized market leads to lowacceptance line in auditingacceptance line in auditing

Some certification bodies Some certification bodies \\ auditors donauditors don’’t adhere to recognized principlest adhere to recognized principlesor lack impartiality, which damages the interests of purchaseor lack impartiality, which damages the interests of purchasersrs

A mediumA medium--sized supplier of sized supplier of LenovoLenovo has a certain level of management capability. But has a certain level of management capability. But in in LenovoLenovo’’ss second party assessment, it was found that the companysecond party assessment, it was found that the company’’s components s components which have an important impact on the quality of which have an important impact on the quality of LenovoLenovo product, hadnproduct, hadn’’t been tested t been tested properly according to the requirements. And the recently completproperly according to the requirements. And the recently completed third party ed third party assessment accepted various excuses made by the company, did notassessment accepted various excuses made by the company, did not challenge such challenge such issue which hasissue which has damaged the interests of damaged the interests of LenovoLenovo..


In In LenovoLenovo’’ss routine second party assessment, it was found that routine second party assessment, it was found that a qualified largea qualified large--scale supplier of Lenovo whose product scale supplier of Lenovo whose product realization process was complex, for costrealization process was complex, for cost\\efficiency and some efficiency and some other reasons, had amended some professional technical other reasons, had amended some professional technical parametersparameters\\procedures. It resulted in potential dangers to procedures. It resulted in potential dangers to Lenovo product. But the third party assessment has never Lenovo product. But the third party assessment has never challenged such issue.challenged such issue.

AuditorsAuditors’’ competence in terms of technical competence in terms of technical background background \\ products products \\ industry need to be improved. industry need to be improved.

These reasons lead to that the credibility of third party assessThese reasons lead to that the credibility of third party assessment ment is is going downgoing down for Lenovo. It is the second reason that Lenovo for Lenovo. It is the second reason that Lenovo implements second party assessment.implements second party assessment.


IMPROVEMENT EXPECTATIONSformulate specific management standards according to

different industry \ product characteristics

Raise the assessment line in audit, establish practical feedback \supervision mechanism

continue to raise the professional level of auditors and bring value-added services to enterprises

LenovoLenovo is looking forward to improving the quality is looking forward to improving the quality of certification, but also looking forward to of certification, but also looking forward to establishing and participating in the feedback establishing and participating in the feedback supervision mechanism.supervision mechanism.


THANK YOU!THANK YOU!

lenovo group’s view on performance and … · ¾lenovo iso9001 system development

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