YamaThe number of staffs: 2200~2300

Industry: manufacturing industry

The form of business enterprise: enterprise owned by Hong Kong

Introduction: Xiamen Yama Ribbons & Bows Co., Ltd is invested by Hong Kong Yama International

Xiamen Aqua ResortThe number of staffs: 250

Industry: Service industry

The form of business enterprise: government-owned corporation

Introduction: Located in Xiamen Wuyuan bay wet land park, close a shopping street and Ring road.

Perception and Learning in OrganizationsOrganizational Structure and Design

Video

Behaviorand

Results 

Motivation 

Ability 

RolePerception

 

SituationalFactors

  

Values

Personality

Perceptions

Emotions

Attitudes

Stress

Motivation aboutPromotion

RolePerceptions

SituationalFactors

Yama•Administrative department can change environment •Producing department can’t change environment( cost money)

Xiamen Aqua Resort•Restore are located in wet land park, so also is service industry, so have a good working environment. Working

relationship

Yama•Friendly and easy relation between workers but the relationship is influenced by department managers’ leadership style.

Xiamen Aqua Resort •The co-workers are getting well with each other, but have some influence by Chinese culture.

Stereotyping in OrganizationalSettings

Managing Emotions at Work

Loyal

Self-Actualization

Esteem

Belongingness

Safety

Physiological

Needs HierarchyTheory

Need-Based of Motivation

5 kinds of insurances

Yama•Social security•Medical insurance•Employment injury insurance•Unemployment insurance•Child-bearing insurance

Xiamen Aqua Resort •Social security•Medical insurance•Employment injury insurance•Unemployment insurance•Child-bearing insurance

Holiday

Yama•Legal holiday.•Producing departments -a day-off each 6 working days.•Other departments -one and half day-off each 6 working days.

Xiamen Aqua Resort •Legal holiday •Holiday-change shifts make by department managers.

High internal workmotivation

High growthsatisfaction

High generaljob satisfaction

High workeffectiveness

5) Feedbackfrom job

3) Knowledge ofresults of workactivities

1) Skill variety2) Task identity3) Task significance

1) Experiencedmeaningfulnessof the work

4) Autonomy2) Experiencedresponsibilityfor work outcomes

Individual differences

Criticalpsychological

statesCore job

characteristics Outcomes

Based on Reward

Reward Practices

Reasons for leave job

Yama •The working environment too bad.•Manufacture workers need to work 11 hours a day.

Xiamen Aqua Resort•Highly educated care about chance for promotion •Lowly educated care about salary.

Decision-making

Employee Involvement In Decision Making

•Task characteristics

•Team size

•Team composition

Team Design

• Achieve organizational goals

• Satisfy member needs

• Maintain team survival

TeamEffectiveness

•Team development•Team norms•Team roles•Team cohesiveness

Team Processes

Organizational andTeam Environment

• Reward systems

• Communication systems

• Physical space

• Organizational environment

• Organizational structure

• Organizational leadership

Exhibit 9.2

Self-control can or cannot replace traditional leaders?

Informal Groups

Team Cohesiveness Why Rely on Teams?

Electronic Mail

Communication Channels

Communicating in Organization

 

Leadership Style

PeopleOriented

Xiamen Aqua ResortYama

TaskOriented

Sources of Power in Organizations

Skunkwork

BOSS 

Financial Vice-president

Financial Department

Purchasing Department

SalesDepartment

Administrative Department

Human Resource

Design Department

Employee

Employee

Employee EmployeeEmployee

Yama

Sports and Recreation Dept

BOSS 

HR and Administrativ

e Department 

Food and Beverage Department

AccommodationDepartment

EmployeeEmployeeEmployeeEmployee

Xiamen Aqua Resort

Watchword

The way to inform the enterprise cultureThe way to solve the values conflict

Societal duties

Yama•Societal duties good for employees and enterprise, but now performance are more important.

Xiamen Aqua Resort•Societal duties good for company’s cohesion, but need to control.

Yama Billboard

Yama Attendance knuckling Machine

Xiamen Aqua ResortPromotion Notice

Xiamen Aqua ResortAnnual Working Program

The reasons of organizational reformation.Inside negotiationLeadership different about gender differences.

The changingof the labor

Yama •The elder care about salary •The younger care about working environment and chance for promotion.

Xiamen Aqua Resort•The quality of employees are going down and more and more difficult to hire employees.

The standard to choose employees

Yama •Proper proportion of male and female. •Not Hepatitis B. •Under 35 years old.

Xiamen Aqua Resort•Have basic Identification of service.

• It may help us solve OB problem in the future.

• If we work as an employee, it's good for us to communicate with our co-workers.

• If we become a manager, we should make our employees motivated and do well in solving their conflict.

Case 1

Case 2

Reasons from: http://www.xmwysx.com/http://www.yama.cn/

Organizational Behavior BookModel from http://teacherdavids.com

Movie: Undercover.Boss.S01E01

Names: Su Yanjing 2009661438

WangYanzhi 2009661409 Zheng Jiachen 2009661418

Pu Shi 2009661428 Xu Jinwang 2009661429