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Leveraging Emotional Intelligence For Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual Sustaining Productivity Growth: An Individual

And Organisation PerspectiveAnd Organisation Perspective

The 2007 Cricket World Cup Stadium Story And BeyondThe 2007 Cricket World Cup Stadium Story And BeyondJamaica Productivity Awareness Seminar Jamaica Productivity Awareness Seminar

21st November 2007 21st November 2007 Presented By Galba Bright, Galba Bright & AssociatesPresented By Galba Bright, Galba Bright & Associates

http://tuneupyoureq.comhttp://tuneupyoureq.com

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OverviewOverview

Why Emotional Intelligence Boosts ProductivityWhy Emotional Intelligence Boosts Productivity What Happened?What Happened? How Did It Happen?How Did It Happen? What Have We Learned?What Have We Learned? SummarySummary The 3 Emotional Intelligence Questions That The 3 Emotional Intelligence Questions That

Every Worker Should AskEvery Worker Should Ask Discussion Discussion

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What Is Emotional Intelligence ? What Is Emotional Intelligence ?

““The Capacity For Recognising Our Own Feelings And Those The Capacity For Recognising Our Own Feelings And Those Of Others, For Motivating Ourselves, And For Managing Of Others, For Motivating Ourselves, And For Managing Emotions Well In Ourselves And In Our Relationships.”Emotions Well In Ourselves And In Our Relationships.”

Daniel Goleman: “Working With Emotional Intelligence”Daniel Goleman: “Working With Emotional Intelligence”

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Examples of Outcomes Predicted By Examples of Outcomes Predicted By Emotional IntelligenceEmotional Intelligence

Job/life SuccessJob/life Success Performance in Client Services and Administrative RolesPerformance in Client Services and Administrative Roles Success as a LeaderSuccess as a Leader Leadership of Multinational CompaniesLeadership of Multinational Companies Worldwide Management Performance and PotentialWorldwide Management Performance and Potential Job Performance of First Line SupervisorsJob Performance of First Line Supervisors Student Retention In CollegesStudent Retention In Colleges Outstanding Performance of Public School PrincipalsOutstanding Performance of Public School Principals Performance of FirefightersPerformance of Firefighters

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What Happened?- Background 1What Happened?- Background 1 Government of China made a $US multi-million Government of China made a $US multi-million

investment to construct the new multipurpose investment to construct the new multipurpose sports stadium as part of 2007 Cricket World sports stadium as part of 2007 Cricket World Cup. Cup.

Major employment opportunity for an Major employment opportunity for an economically deprived local community.economically deprived local community.

Local management services firm wereLocal management services firm were

awarded a portion of the construction contract. awarded a portion of the construction contract.

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What Happened? - Project ChallengesWhat Happened? - Project Challenges

Some employees were not adequately prepared Some employees were not adequately prepared to make the most of opportunities.to make the most of opportunities.

Communication problems between Chinese Communication problems between Chinese contractors and Jamaican employees.contractors and Jamaican employees.

Cultural misunderstandings leading to potential Cultural misunderstandings leading to potential conflict and unrest.conflict and unrest.

High profile project. Failure was not an option.High profile project. Failure was not an option.

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What Happened? – Results 1What Happened? – Results 1 Learning Programme participantsLearning Programme participants

Delivered the contract ahead of time and under budget.Delivered the contract ahead of time and under budget.

Worked with focus throughout the contract.Worked with focus throughout the contract.

Continued to work productively …..even when serious labour Continued to work productively …..even when serious labour disputes and conflicts broke out on other parts of the site.disputes and conflicts broke out on other parts of the site.

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What Happened? – Results 2What Happened? – Results 2

Learning Programme participantsLearning Programme participants

Sustained a great working relationship with the Chinese Sustained a great working relationship with the Chinese contractors.contractors.

Continue to worked with focus at the Palmyra luxury Continue to worked with focus at the Palmyra luxury development project.development project.

Well placed to work on the forthcoming Montego Bay Well placed to work on the forthcoming Montego Bay Conference Centre project.Conference Centre project.

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What Happened? Project Sponsors’ What Happened? Project Sponsors’ ActivitiesActivities

Developed a compelling project vision and method of work.Developed a compelling project vision and method of work.

Carefully screened potential employees.Carefully screened potential employees.

Identified support needs of local workers.Identified support needs of local workers.

Money advice.Money advice. Labour relations information.Labour relations information.

Provided ongoing supportProvided ongoing support

Coaching regarding work ethic.Coaching regarding work ethic. Assistance with managing cultural differences.Assistance with managing cultural differences. Counseling and advice.Counseling and advice.

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What Have We Learned? 1-EQ Facilitates What Have We Learned? 1-EQ Facilitates ProductivityProductivity

Took personal responsibility for their work performance.Took personal responsibility for their work performance.

Showed great pride in what they had accomplished.Showed great pride in what they had accomplished.

Learned how to work with people from a different culture.Learned how to work with people from a different culture.

Learned how to create new income earning opportunities forLearned how to create new income earning opportunities for

themselves.themselves.

Capitalised on what they created.Capitalised on what they created.

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What Have We Learned? 2-Project What Have We Learned? 2-Project Sponsor’s EQ Facilitated ProductivitySponsor’s EQ Facilitated Productivity

Recognised the need to support the workers at the beginning of Recognised the need to support the workers at the beginning of the project.the project.

Designed and delivered a novel support programme. Designed and delivered a novel support programme.

Successfully managed stakeholder relationships.Successfully managed stakeholder relationships.

Looked for specialist help from a facilitator.Looked for specialist help from a facilitator.

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SummarySummary If workers are given the right tools and support they can bring If workers are given the right tools and support they can bring

about a lasting improvement in their productivity.about a lasting improvement in their productivity.

Workers rose to the challenge and continue to deliver the goods.Workers rose to the challenge and continue to deliver the goods.

Project sponsors’ commitment, support and high EQ was critical to Project sponsors’ commitment, support and high EQ was critical to the success of the project.the success of the project.

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The 3 Emotional Intelligence Questions That Every The 3 Emotional Intelligence Questions That Every Jamaican Worker Should AskJamaican Worker Should Ask

1. What do I want from my work? 1. What do I want from my work?

2. What are my beliefs about work?2. What are my beliefs about work?

3. Are my beliefs about work helping3. Are my beliefs about work helping

me get what I want?me get what I want?

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Your Check Out QuestionsYour Check Out Questions

On A Scale Of 1-10, 10 Being The Highest, How Do On A Scale Of 1-10, 10 Being The Highest, How Do You Rate Yourself Right Now In This Area:You Rate Yourself Right Now In This Area:

Clear Understanding of How Emotional Intelligence Can Radically Clear Understanding of How Emotional Intelligence Can Radically Improve Productivity.Improve Productivity.

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EQ Products And ServicesEQ Products And Services

Fee BasedFee Based Learning Programmes and Coaching Services.Learning Programmes and Coaching Services.

http://tuneupyoureq.com/learning-programmes/http://tuneupyoureq.com/learning-programmes/ White Papers and Special ReportsWhite Papers and Special Reports

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No-costNo-cost Special Home Page for Seminar ParticipantsSpecial Home Page for Seminar Participants

http://tuneupyoureq.com/bright-ideas-presentations/jamaica-productivity-awareness-week/http://tuneupyoureq.com/bright-ideas-presentations/jamaica-productivity-awareness-week/

Monthly BrightIdeas Featured PresentationsMonthly BrightIdeas Featured Presentations™™

http://tuneupyoureq.com/bright-ideas-presentations/featured/http://tuneupyoureq.com/bright-ideas-presentations/featured/ 50 Emotional Intelligence Knowledge Products, including Tune Up Your Emotional Intelligence 50 Emotional Intelligence Knowledge Products, including Tune Up Your Emotional Intelligence

™™ Workbook & Quarterly Tools For Transformation Workbook & Quarterly Tools For Transformation™™ Newsletter. Newsletter.

http://tuneupyoureq.com/tools-for-transformation/http://tuneupyoureq.com/tools-for-transformation/ Over 150 no-cost Emotional Intelligence articlesOver 150 no-cost Emotional Intelligence articles

http://tuneupyoureq.com/category/blog/http://tuneupyoureq.com/category/blog/

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Thank You For Your TimeThank You For Your Time

Enjoy your Emotional IntelligenceEnjoy your Emotional Intelligence

journey !!!journey !!!

Galba BrightGalba Bright

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www.tuneupyoureq.com