liberty global - brochure 2012

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Page 1: Liberty global - brochure 2012

ConnectDiscoverbe Free

Endless horizons

Page 2: Liberty global - brochure 2012

1 Foreword

2 Liberty Global at a glance

4 Our role in the new multimedia world

10 Infrastructure & technology

14 The world of Liberty Global

16 Content & investments

18 Public policy

22 Corporate responsibility

24 Working at Liberty Global

Page 3: Liberty global - brochure 2012

liberty global 3

at liberty global, we believe that everyone should be able to

explore the amazing but often complex digital world in a safe and

responsible way. That’s why building digital confidence is at the

heart of our corporate responsibility initiatives. We’re convinced

that making the most of the opportunities and benefits that our

products and services create is good for our business and good

for society.

Our main brands

Hungary

ireland

Netherlands

Poland

Puerto rico

romania

Slovakia

Switzerland

Other operationsChellomedia

UPC DtH

UPC business

liberty global Ventures

Country operationsaustria

belgium

Chile

Czech republic

germany

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LIberTy GLObaL 1

We work in one of the most dynamic industries in the world. Digital technology has fundamentally changed the way people around the globe communicate, receive information and access entertainment. at Liberty Global, we connect people to the digital world – a world of convenience and infinite choice. Our market-leading broadband, voice, and video services put millions of customers in control, enabling them to discover the full potential of this exciting new world. We are constantly striving to improve their lives through meaningful innovation and enhanced entertainment experiences. as we say in our vision statement, we offer our customers the opportunity to ‘Connect’, to ‘Discover’ and ‘be Free’ – to experience and enjoy the digital world on their own terms, and at their own pace.

We’ve grown organically and through mergers & acquisitions while maintaining a sound capital structure. We remain committed to driving technological change in our industry – to the benefit of customers and shareholders alike. Over the past two decades, we’ve been at the forefront of technological innovation. both in high-speed broadband and in interactive digital television, our mission has remained the same: to find innovative ways to improve our customers’ lives. For example, this year we launch Horizon: our revolutionary media, and entertainment platform, which will transform the way you watch TV and enjoy multimedia content on a range of devices in the home. With Horizon, we’re quite literally reinventing television. We are truly excited about the future of our company, as we continue to offer our customers the endless Horizons of a digital world. Michael T. FriesPresident and Chief Executive Officer

Foreword

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Leading cable companyLiberty Global is the leading international cable company and

one of the fastest-growing cable companies in the world.

We have operations in 13 countries, with a strong focus on

europe. We connect people to the digital world and enable

them to experience its amazing potential. Our market-lead-

ing television, broadband internet, and telephony services

are delivered through next-generation networks and innova-

tive technology platforms that connect 20 million customers

who subscribe to 34 million services. We employ 21,000

people.

Our products and services• Innovative digital TV services including Video on Demand,

High Definition TV, and Digital Video Recorders.

• Next-generation broadband internet services with

downstream speeds of up to 150 Mbps.

• Feature-rich VoIP telephony services that include unlimited

usage and complimentary voice services.

Our consumer brands include UPC, Unitymedia, Kabel bW,

Telenet, VTr and Liberty. Our operations also include

Chellomedia – our content division, UPC business –

our commercial services division, UPC DTH – our satellite

television services provider and Liberty Global Ventures –

our investment fund.

Our headquarters are located in Denver, Colorado, amsterdam

and London.

Liberty Global shares are traded on the NASDAQ Global Select

Market under the symbols “LbTya”, “LbTyb”, and “LbTyK”.

Liberty Global is a Fortune 500 and Forbes Global 2000

company, and we are listed on the FTSE4GOOD Index, as well

as on the NASDAQ Composite and Industrial indices.

Our strategyOur business strategy is based on creating superior organic

growth, pursuing beneficial mergers and acquisitions, and

a commitment to equity returns through a combination of

appropriate leverage and consistent equity repurchases. We are

internationally focused and well-positioned to capitalize on the

growing demand for our services in our key markets.

Our visionWe anticipate a world in which consumers are able to “Connect,

Discover, and be Free”. Our broadband internet, voice, and video

services, as well as our innovative products empower millions of

people to discover and experience the endless possibilities

of the digital world. We’re constantly striving to enhance and

simplify people’s lives via meaningful innovation. Through

significant investment in our networks and the further develop-

ment of our advanced services, we intend to bring a rich enter-

tainment experience to even more customers.

Liberty Global at a glance

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International scaleat Liberty Global our networks span many countries.

The benefits of scale allow us to compete with traditional

telecom providers, which often operate at the national

level and wield considerable market power. by contrast,

our cable networks are regional – mainly in large cities.

It‘s this advantage that enables us to apply proven best

practices from one region to others. Our size makes us a

strong partner for the best media technology companies

in the world. We work closely with them to build a range of

advanced products and services.

In recent decades we’ve been an important market

consolidator, especially in Europe. Scale also allows us

to create sustainable businesses in a world increasingly

dominated by large international media players. The world is

changing rapidly, with disruptive technologies and demanding

consumers forcing providers to innovate at breakneck speed.

With for example 7.000 cable operators in europe today,

this market still needs further consolidation to compete

effectively.

Innovative digital services Consumers can see the potential of new digital services,

yet they will only really be convinced if they have tried them

out and experienced the benefits first-hand. This is why we

offer our customers new products and services as rapidly

as possible. We were among the first in Europe to introduce

cable-based broadband internet. Other innovations soon

followed including large-scale digital telephony (VoIP) and

ultra-high speed broadband internet services with speeds

up to 150 Mbps. We call this “Fiber Power.” We’re investing

in the migration to digital television, including Digital Video

Recording (DVR), Video on Demand (VoD), HDTV, and 3D TV

throughout our footprint. and we are also launching Horizon,

our revolutionary media, and entertainment platform, which

Our innovative products provide consumers with information and entertainment on multiple devices, whenever they want.

Our role in the new multimedia world

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will transform the way our customers watch TV and enjoy

multimedia content on a range of devices in the home.

In the years ahead we will continue to improve our digital

services and introduce new ones.

Triple play at Liberty Global, triple play stands for more than digital

television, internet, and telephony in a single subscription

from a single provider. Of course, the ease of receiving a

single bill and installing the system in one go is important.

However, today’s consumers – and certainly future

generations – also want ease of use, simplicity, and comfort.

A new horizon Product innovation is a core focus to strengthen our

leadership position in digital video products and services.

Our next-generation Horizon video platform will be launched

in the Netherlands and Switzerland in 2012, with other

markets soon to follow. Horizon is an elegant media and

entertainment platform for the home, which seamlessly

integrates cable, web-based and personal content. Using a

simple intuitive interface, consumers will be able to share

and view content on multiple screens and devices wirelessly

anywhere in the home.

Horizon puts a smart server at the heart of the digital home.

This multimedia gateway sets up a wireless network that

connects the TV to devices such as computers, tablets and

smartphones. The TV interface uses 3D graphics and images

that bring content to life and make navigating simple, fast,

and seamless. It also integrates access to personal media

content such as photos, music and movies stored in the

home or in the cloud, enabling a rich media experience on

devices both in and outside the home.

Horizon does for TV what apps have done for smartphones

and tablets. It’s an open, scalable, future-oriented platform.

We’re working with content providers such as youTube,

Facebook and Twitter to develop applications for our app

Store, where subscribers will be offered a full range of web-

based apps and widgets that will be seamlessly integrated

via the TV user interface.

We developed Horizon with world-class technology partners,

including Samsung, NDS and Intel®.

Mobile In an increasing number of markets, we offer mobile

services. In Germany, the Netherlands, Belgium, Poland

and Hungary, this is done through a mobile virtual network

operator (MVNO) agreement with mobile network operators.

Horizon puts a smart server at the heart of the digital home.

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8 LIberTy GLObaL

In Chile, our VTr operation is building its own mobile

network. Mobile services typically include telephony, SMS,

and internet, and customers can combine these with one

or more of our other services. bundled services are referred

to as "double-play" for two services, "triple-play" for three

services and "quadruple-play" for four services.

Business solutions besides consumer products and services, we also offer a

range of voice, broadband internet and data services to

business customers in most of our service areas. Our b2b

services are designed with a wide variety of options to

meet the specific demands of the business customer. Our

business customers range from SoHo (Small Office Home

Office) to medium and large enterprises. The SoHo segment,

a key growth area, offers core broadband, voice and video

services, combined with value added (cloud) services and

dedicated business class support.

For medium to large enterprises, we offer network solu-

tions that meet their individual voice, data, and connectiv-

ity needs. We are strongly represented in the government,

public, and healthcare sectors, for example serving many

hospitals.

In addition to providing b2b services over our networks, we

also have agreements to offer a complete range of access,

voice, and internet services to carriers, Internet Service

Providers and mobile operators in europe. We provide these

services over our own networks, based on thousands of

kilometers of fiber, advanced data and IP network platforms,

and a VoIP switching system.

Customer care excellent customer care is key to our success, which is why

we put so much emphasis on service innovation. We believe

that by selling and marketing our services in a fair and trans-

parent way, and by making sure our customer care service is

high quality, we can retain and grow our customer base. We

were one of the first companies to introduce web-care teams,

which monitor social media, including web forums, blogs, and

Twitter for questions and possible complaints. These teams

are proactive and interactively responding to the growing

number of consumers searching online for information. This

service is personal and fast, often exceeding consumers'

expectations.

Our advanced digital media facility specializes in multi-lingual and multi-platform broadcasting in standard and high definition.

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The Digital HomeConsumers use digital services (television, internet, and

telephony) more and more in a ‘triple-play bundle’ that is

often provided by a single cable or telecom company. In the

future, competition will intensify. Infrastructure providers

are investing heavily in the quality of their networks, with

important consequences for the economy and for society.

at Liberty Global, we’ve invested billions of euros to ensure

that our networks and support systems are future-proof. The

Digital Home requires a reliable two-way infrastructure that

has high capacity for broadband services. Most of our hybrid

fiber-coax networks are superior to existing DSL, terrestrial

or satellite infrastructures, particularly with regards to high

-speed broadband.

Technological excellence at Liberty Global we develop a lot of our own technology.

The speed at which new products can be launched is

crucial, and our strength lies in bringing together the right

technology manufacturers and jointly developing, integrating

and testing new applications and devices. We develop new

products and applications with multiple suppliers using

industry standards. We prefer to work in an open environment

as it makes our solutions more future-proof.

Working with first-class technology partners such as Cisco,

Samsung, Ericsson, Intel, NDS, Nagravision, Pace, Accenture

and Oracle requires considerable technological expertise,

because these suppliers’ new technologies are often not

directly suitable for a mass market. We have our own labs at

our amsterdam headquarters, where new technologies are

tested. after rigorous testing, these new technologies are

integrated into existing networks by our operating companies.

Increasing the intelligence of networks In the past decade, the intelligence and capacity of our

cable networks have increased dramatically. We believe, in

all of our markets, these truly next-generation networks are

secure and future-proof. The vast majority of our networks

are composed of glass fiber and, in most cases, fiber is less

than 100 meters from the customer’s premises. Only the last

part that connects the home to the network is coaxial cable

(coax). We call these networks ‘hybrid fiber/coax’. As most

of our networks consists of fiber, there's no need to replace

the last length of coax with glass fiber to further increase the

capacity.

Infrastructure & technology

We deliver products and services via innovative networks that we’ve built up over the years.

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The capacity of our cable networks has increased dramatically. Most of our networks are composed of glass fiber.

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Since 2008, DOCSIS 3.0 next-generation broadband technology

has been introduced by cable operators across the world and

successfully tested at internet speeds of over 1 Gbps, more

than 50 times faster than the top broadband speeds over

ADSL. Our networks are fast and extremely reliable. In the

event of a failure in one part of the network, there are several

options for rerouting signals.

The networks of our country operations are connected

to our ‘aorta’ backbone, a Tier 1 Carrier that is one of the

top-class telecom networks in the world. Over 90% of our

networks are fully equipped for two-way traffic and suitable

for carrying television, data and telephony simultaneously

using a variety of transport protocols. Software is added to

make the networks more user-friendly and gear them more

to the needs of customers. For example, users can install

new services without calling in a technician and the network

is suitable for two-way-services, such as Video on Demand

(VoD).

Technology development and labs The design and architecture of the network are developed

centrally. Activities in our labs vary from high-level design,

which focuses on the longevity, consistency and capacity

of the network as a whole, to the low-level design needed

to create cable connections. We also translate new product

concepts, which we develop in cooperation with leading

technology suppliers, into technical requirements and then

test them using open industry standards.

Network monitoring center We monitor our networks, 24 hours a day, 7 days a week, for

example like in our European central Network Monitoring

Center in Amsterdam. Keeping the network future-proof is

a priority. This ensures that capacity is sufficient for future

requirements and that new services can be rolled out quickly

and smoothly. We centrally implement new software and

technology and coordinate the integration of newly-acquired

cable networks into our networks.

We monitor our networks, 24 hours a day, 7 days a week – keeping the network future-proof is a priority.

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14 LIberTy GLObaL

UPC Ireland

865,200456,000283,400205,800800cable operator

homes passedvideo subscribersbroadband internet subscribers telephony subscribersemployees (FTEs)

The world of Liberty Global

No.1

Liberty Cablevision

353,500 79,80089,20052,900450multi-channel operatorNo.1

VTR

2,790,300923,100805,100674,5003,450multi-channel operatorNo.1

Liberty Global

33.6 million18.3 million8.7 million6.8 million21,000cable operator (world)No.2

Denver Headquarters

As of June 30, 2012

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UPC Czech Republic

1,338,300583,800443,100198,500800cable operator

UPC Netherlands

2,816,300 1,781,3001,003,800901,6001,700cable operator

UPC Poland

2,636,7001,327,600809,600417,4001,700cable operator

Unitymedia Kabel BW

12,551,900 6,739,6002,016,9002,045,2002,550cable operator

Telenet

2,856,3002,152,2001,339,200920,2002,300cable operator

UPC Slovakia

485,700 255,50095,60054,900250cable operatorNo.1

No.1

No.2

No.2

UPC Romania

2,076,600 1,142,000306,400206,6001,650cable operator

upc cablecom

2,111,800 1,501,800575,200385,9001,550cable operator

UPC Hungary

1,514,300862,600468,800 359,500850cable operator

UPC Austria

1,249,500506,800475,000 369,200950cable operatorNo.1 No.1 No.1 No.2

London Headquarters

Amsterdam Headquarters

No.1

No.1

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While most of our business is cable-related, we also have

a content division that offers the widest range of local,

national and international channels. Furthermore, we have

an investment fund that invests in promising companies.

Chellomedia This is our international content division. It’s a leading

international producer and distributor of TV channels and

advanced digital services, such as ad sales and broadcast

solutions to a portfolio of international channel operators.

Chellomedia’s portfolio includes 66 channels, 50 of which

are 100% owned and 16 are joint ventures and programming

partnerships with leading media companies such as a&e and

CBS, as well as the leading platform businesses Polsat and

Zon Multimedia.

Chellomedia offers something for the whole family, from

children to sports fans and movie enthusiasts. It also

provides a full range of TV services through its business-

to-business operations, At Media and Chello DMC (Digital

Media Centre), including channel management, production,

creative, sales and marketing, uplink, and playout. These

services for international channel brands are managed

and distributed in 27 languages through 116 feeds and

multiplexes.

as of august 1, 2012, Chellomedia reaches 382 million

households worldwide. The channels are produced, pro-

grammed and scheduled for local audiences, languages and

markets. Many are enhanced with additional features such

as HD, on-demand services, internet, and access via mobile

devices.

Chellomedia’s main offices are in London, Amsterdam,

budapest, Madrid, and buenos aires, and there are regional

offices plus a network of international agents in Europe,

China, and South East Asia. It runs its businesses through

the following operating companies and units: Chello On

Demand, Chello Zone, Chello benelux, Chello DMC, Chello

Multicanal, Chello Central europe, and Chello Latin america.

Liberty Global Ventures This is our global investment fund, which is dedicated to

making minority investments in high-growth companies

with a focus on content, emerging market distribution,

and technology. Liberty Global Ventures actively leverages

operating resources from the Liberty Global group of

companies through all aspects of the investment life cycle.

The fund is managed by a dedicated team of professionals

located in Denver, London and amsterdam.

Our channels are produced, programmed and scheduled for local audiences, languages and markets.

Content & investments

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The importance of dialogGovernments and European (EU) institutions closely follow

the fast-moving developments in the communications and

broadcasting industry and may affect this sector through

a range of regulations and policy initiatives. In order to

ensure that political and regulatory decisions are taken on

an informed basis and with due account for the industry’s

interests, we talk to policy-makers at the EU level and

nationally.

Partner to governments and EU institutionsWe have long-term relationships with national governments

and with the european institutions. In order to fully understand

the environment in which we are investing and to explain the

benefits we bring to consumers, national- and local economies,

we engage with regulators and government officials in an

on-going, constructive dialog.

Dedicated EU and national presenceWe aim to be a credible partner in public policy discussions

with national governments, the european Commission, and

Members of the European Parliament. Since 1999, we have

a permanent representative office close to the European

institutions in brussels. In 2012, we have also opened a

representative office in Berlin, as Germany has become one

of our most important markets.

As a pan-European operator, we contribute actively

to achieving the political growth, liberalization and

harmonization objectives of the eU communication

markets and firmly believe in the positive effects of

creating an internal digital market in europe. Cable is

delivering on ambitious broadband targets set by the

european Commission’s Digital agenda for europe and we

are demonstrating the benefits of market consolidation

and infrastructure competition, which deliver the next-

generation broadband infrastructures europe needs and the

innovative services that european consumers want.

We are also an active member of Cable Europe, the Brussels-

based trade association which represents the interests of

the entire european cable sector and various other high

profile trade associations and organizations such as the

american Chamber of Commerce and the european Internet

Foundation. In addition to our representation to the eU,

in almost every country in which we operate we have staff

who are dedicated to public policy and government affairs –

people who are firmly rooted in local communities.

We have long-term relationships with national governments and key European institutions.

Public policy

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Liberty Global Public Policy SeriesIn 2006, we initiated a thought leadership program designed

to actively contribute to policy and regulatory debates at the

eU and national levels by commissioning objective research

projects. These ‘Liberty Global Policy Series’ studies, which

are published on a regular basis, are typically based on

in-depth analysis of industry and consumer trends and

developments in our sector, highlighting various future

scenarios involving policy and regulation. The series has

so far included studies on Digital TV Migration Strategies,

Triple Play competition for the Digital Home, Infrastructure

Competition between Next- Generation Networks in Europe,

Transformation of the european Video Content Market,

Digital Confidence, Next-Generation Competition in

Telecommunications, The New Rules of Openness, and the

latest study: The Value of Our Digital Identity.

Bringing growth to the European economyWith cable introducing ultra-high-speed broadband

internet over next-generation fiber networks, a new

boost to the digital economy can be expected. In order

to deliver the sustainable economic and social benefits

of broadband, the european Commission – with its

2010 ‘Digital agenda’ – aims to achieve broadband

access for all european households by 2013. by 2020,

all european households should have access to much

higher internet speeds (download rates of 30 Mbps) and

50% or more should have access to internet connections

above 100 Mbps. Cable companies will be able to meet

these goals for 2013 – and for 2020 and beyond – well

ahead of time. Infrastructure competition is delivering

significant tangible benefits to consumers such as ever-

increasing broadband speeds at affordable prices.

New television channels and innovative interactive applications are being launched through competing digital TV platforms that include cable, IPTV, terrestrial, and satellite.

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One company, one responsibility at Liberty Global, we believe that corporate responsibility

(CR) is good for our business and good for society. We enable

people to connect, discover, and be free in an ever-changing

digital world. These activities generate a responsibility to

understand the impacts, both positive and negative, that our

products have on the communities in which we operate, and

to act accordingly.

 

Our Cr strategy has been grouped into four areas – promoting

a digital society, building trust with our customers, managing

our environmental impact, and being a responsible business.

Our Cr framework, that results from transparent engagement

with our stake holders, integrates this strategy into our

operations through a range of programs.

Promoting a digital society We believe that digital access should be available to everyone.

That’s why we’re removing barriers and thus enabling more

and more people to participate in the digital society. From

e-safety toolkits for children to free computer courses for

senior citizens, we’re making digital literacy our responsibility.

We also invest in communities directly via employees’

donations and volunteering, as well as via corporate

contributions to charitable organizations.

Building trust with our customers We know from our customers that we win their trust by

protecting their privacy and keeping their personal information

safe. We go beyond compliance in this respect, building

safeguards into the design of our products and working

alongside governments to call for protective legislation.

We will not compromise on the privacy and security of our

customers.

Managing our environmental impact When it comes to building a sustainable future, the main

environmental priorities we’ve identified are managing

electronic waste and reducing our carbon footprint.

For instance, we’re working on eliminating “e-waste” by

refurbishing customer set-top boxes and modems, and

donating office equipment to community groups. And we’re

optimizing the performance of our networks and buildings

so we can drive down our energy consumption and achieve

efficiency savings.

Being a responsible businessat Liberty Global, corporate responsibility means being

honest, open and collaborative. It’s about being committed

to our people – creating a culture of innovation by devel-

oping, supporting and listening to our employees. It’s also

about building partnerships across our global supply chain

to address labor, health and safety challenges, as well as

tackling environmental issues. Of course we can’t do this on

our own. being a responsible business involves joining forces

with governments and civil society to create safe, enriching

digital societies far into the future.

Corporate responsibility

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The place to beWe operate in a complex, competitive market. Our response

to the challenges of this market is to ensure that we employ

the best talent in our industry. Liberty Global is the place to

be for those who are eager to work with the latest technolo-

gies, combined with a strong focus on customers.

Committed to our peopleOur company is all about our people. Their development,

motivation, health, and wellbeing are critical to our business.

We aim to create dynamic, talented workplaces that reflect

our diverse customers – a culture of innovation in which

around 21,000 employees grow and feel supported.

Truly internationalOver 50 different nationalities make up a truly diverse inter-

national workforce at our headquarters in Denver, London,

and amsterdam, where we work closely together with our

country operations. The innovative nature of our company

creates numerous opportunities for people with the right

skills and experience.

Looking for talentOften it’s our creative imagination that defines the limits of

new developments. That’s why we’re always on the lookout

for talented people, for example in sales and marketing,

customer care, product development, multimedia services,

technology, programming, and finance.

Working at Liberty Global

Over 50 different nationalitiesmake up a truly diverse international workforce.

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We create numerous development opportunities to help us attract and retain a diverse group of talented people.

Developing our employeesWe provide our employees with the skills, opportunities,

and encouragement they need to help them reach their

full potential through development programs, ranging

from leadership development to training for graduates. We

provide mentoring, coaching, and competency modeling.

We see leadership development as a top priority. We need

leaders who enable growth, are comfortable with innovation,

and able to embrace the opportunities and challenges of

this amazing industry. Our Fast Forward program, which

prepares key employees for challenging roles in the future,

is designed to identify such leaders. This program focuses

on skill development, and deepens these individuals’

understanding of the different elements that make up

our diverse company, while strengthening their industry

knowledge.

Employment (FTEs)Liberty Global Headquarters 1,100

(Denver, London, Amsterdam)

Cable operations europe 14,700

Cable operations the Americas 3,900

Other (incl. Chellomedia) 1,300

Total 21,000

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Liberty Global

Denver office

12300 Liberty boulevard

englewood, Colorado, 80112

USA

T +1 303 220 6600

F +1 303 220 6601

London office

Michelin House

81 Fulham road

London SW3 6RD

United Kingdom

T +44 207 838 2000

F +44 207 838 2110

Amsterdam office

boeing avenue 53

1119 PE Schiphol-Rijk

The Netherlands

T +31 20 778 9400

F +31 20 778 8419

EU Representation

avenue des arts 41

1040 brussels

belgium

T +32 2 739 1433

Berlin Representation

Leipzigerplatz 1

101117 berlin

Germany

e [email protected]

W www.lgi.com

Austria

UPC austria

Wolfganggasse 58-60

1120 Wien

austria

T +43 1 960 68 0000

F +43 1 960 68 2070

www.upc.at

Belgium

Telenet NV

Liersesteenweg 4

2800 Mechelen

belgium

T +32 15 333 000

F +32 15 333 999

www.telenet.be

Czech Republic

UPC Ceská republika

Závišova 5

140 00 Praha 4

Czech republic

T +420 2 6110 7111

F +420 2 6110 7100

www.upc.cz

Germany

Unitymedia Kabel bW

Aachener Straße 746-750

50933 Cologne

Germany

T +49 221 3779 2201

www.unitymedia.de

www.kabelbw.de

Hungary

UPC Magyarorszag

30-36 Kinizsi str.

Budapest H-1092

Hungary

T +36 1 456 2600

F +36 1 216 0058

www.upc.hu

Ireland

UPC Ireland

building P2

Clontarf, Dublin 3

Ireland

T +353 1 245 8419

F +353 1 245 8242

www.upc.ie

The Netherlands

UPC Nederland

Kabelweg 51

1014 ba amsterdam

The Netherlands

T +31 20 775 5731

F +31 20 775 6724

www.upc.nl

Poland

UPC Polska

al. Jana Pawla II 27

00-867 Warszawa

Poland

T +48 22 241 6900

F +48 22 241 6901

www.upc.pl

Puerto Rico

Liberty Cablevision

Luquillo Industrial Park

Road 992, km 0.2,

PO Box 719 Luquillo

Puerto Rico 007730719

USA

T + 1 787 657 3050 ext. 3000

www.libertypr.com

Romania

UPC romania

62 D, Nordului St. District 1

014104 bucharest

romania

T +40 31 101 8100

F +40 31 101 8101

www.upc.ro

Slovak Republic

UPC Broadband Slovakia

Sevcenkova 35

bratislava

Slovak Republic

T +421 2 5942 2704

F +421 2 5942 2200

www.upc.sk

Switzerland

upc cablecom

Zollstrasse 42

CH-8021 Zürich

Switzerland

T +41 44 277 9999

F +41 44 277 9588

www.upc-cablecom.ch

VTR Chile

Reyes Lavalle 3340, Piso 9

Los Condes

Santiago 5623101

Chile

T +56 2 310 1107

www.vtr.cl

UPC DTH

2, rue Peternelchen

L-2370 Howald

Luxembourg

T +352 26 84 7021

www.upcdirect.com

UPC Business

boeing avenue 53

1119 PE Schiphol-Rijk

The Netherlands

T +31 20 778 8555

www.upcbusiness.com

Chellomedia

Michelin House

81 Fulham road

London SW3 6RD

United Kingdom

T +44 207 838 2000

F +44 207 838 2110

www.chellomedia.com

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LIberTy GLObaL 29

We’ve come a long way…Just 10 years ago, who could have imagined the rich

variety of information we would have at our fingertips as

we move into the second decade of the 21st century?

Digital technology has become an integral part of our daily

lives. all over the world TV, telephone, and internet are

connecting people and ideas. The boundaries between

media are fading fast, and consumer choice is redefining the

way we access information and communicate. Nowadays,

consumers decide what they want, when, and where. Our

vision at Liberty Global is to provide the tools which enable

everyone to access this amazing digital world. That's why

we say: Connect. Discover. be Free.

This brochure is qualified in its entirety by our public filings, available on our website or through the U.S. Securities and Exchange Commission. You are encouraged to read these materials for further information.

© 2012, Liberty Globalall rights reserved. reproduction or publication in whole or in part is prohibited without approval of Liberty Global. While every reasonable care is taken in compiling this publication, Liberty Global, the author(s), editor(s) or publisher(s) do not accept any liability whatsoever for possible errors or omissions or the consequences thereof.

Forward-Looking StatementsThis document may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including our insights and expectations regarding competition in our markets, the impact of our M&A activity on our operations and financial performance, our expectations with respect to the timing and impact of our introduction of advanced products and services such as Horizon and other information and statements

Information presented as of June 30, 2012

that are not historical fact. These forward-looking statements may involve certain risks and uncertainties that could cause actual results to differ materially from those expressed or implied by these statements. These risks and uncertainties include the continued use by subscribers and potential subscribers of the Company’s services, continued growth in services for digital television, changes in technology, regulation and competition, our ability to achieve expected operational efficiencies and economies of scale, our ability to generate expected revenue and operating cash flow and achieve assumed margins, as well as other factors detailed from time to time in the Company’s filings with the U.S. Securities and Exchange Commission including our most recently filed Form 10-K. These forward-looking statements speak only as of the date of this brochure. The Company expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any guidance and other forward-looking statement contained herein to reflect any change in the Company’s expectations with regards thereto or any change in events, conditions or circumstances on which any such statement is based.

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30 LIberTy GLObaL