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Liberty Global Brochure 2013

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Page 1: Liberty global-brochure-2013

ConnectDiscoverBe Free

Endless Horizons

Page 2: Liberty global-brochure-2013
Page 3: Liberty global-brochure-2013

We work in a dynamic industry. Digital technology is

fundamentally changing the way people communicate,

receive information and access entertainment.

At Liberty Global, we connect people to the digital world

– a world of convenience and infinite choice. Our market-

leading broadband, voice, and video services put millions of

customers in control, enabling them to discover and enjoy

endless possibilities on their own terms, and at their own

pace. We remain focused on driving technological change to

improve the lives of our customers.

Over the past two decades, we’ve been at the forefront of

technological innovation for interactive digital television

and high speed broadband services. In both areas we have

concentrated on developing ground-breaking new products

that exploit a key competitive advantage – our fiber-rich,

broadband cable networks. For example, we recently

launched our next generation media and entertainment

platform, Horizon TV, which is transforming the way

consumers watch television and enjoy multimedia content

across a range of devices throughout the home. We also

provide the fastest broadband speeds that are commercially

available in most of our markets – and we plan to

significantly extend our performance advantage with speed

upgrades happening across most of our markets.

Our historical results demonstrate consistent growth for

Liberty Global, both organically and through acquisitions

while maintaining a strong balance sheet and an unwavering

commitment to share repurchases. In June 2013, we

completed the acquisition of Virgin Media, adding a base of

nearly five million customers in the United Kingdom, and

solidifying our position as the world’s largest international

cable company. As of June 30, our cable systems served over

24 million customers in 14 countries, including 12 in Europe.

We are excited about the future, as we continue to innovate

and provide our subscribers with world class products and

services that enable them to, in the words of our vision

statement, “Connect, Discover and Be Free.”

Mike FriesChief Executive Officer, Liberty Global

Foreword

Page 4: Liberty global-brochure-2013
Page 5: Liberty global-brochure-2013

4 Liberty Global at a glance

6 Our role in the new multimedia world

12 Infrastructure & technology

16 The world of Liberty Global

18 Content & investments

20 Public policy

24 Corporate responsibility

28 Working at Liberty Global

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Leading cable companyLiberty Global is the largest international cable company

with operations in 14 countries. We connect people

to the digital world and enable them to discover and

experience its endless possibilities. Our market-leading

television, broadband internet, and telephony services are

provided through next-generation networks and innovative

technology platforms that connect 24 million customers

who subscribe to nearly 48 million services (June 30, 2013).

We employ 36,000 people.

Our headquarters are located in Denver, amsterdam and

London.

Our products and services• innovative digital tV services including revolutionary media

& entertainment platforms Horizon TV and TiVo, as well

as Video on Demand, High Definition tV, and Digital Video

Recorders

• Next-generation broadband internet services with

downstream speeds up to 250 Mbps, generally the fastest

available in our markets

• Feature-rich VoiP telephony that includes unlimited usage

and complimentary voice services, accompanied with

mobile voice and data services in a growing number of

markets

• Complete range of advanced broadband internet, voice,

video, and data services to business customers.

Our consumer brands include Virgin Media, UPC,

Unitymedia, Kabel bW, telenet, and Vtr. Our operations

also include Chellomedia, our content division, Liberty Global

Business Services, a commercial division, and Liberty Global

Ventures, our investment fund.

Our strategyOur business strategy emphasizes superior organic growth,

beneficial mergers and acquisitions and a commitment

to equity returns through a combination of appropriate

leverage and stock buy-backs. We are internationally focused

and well-positioned to capitalize on the growing demand for

our services in our key markets.

Our visionOur company vision simply stated is "Connect. Discover.

be Free." Our market-leading broadband internet, voice and

video services and innovative product bundles empower

millions of people to discover and experience the endless

possibilities of the digital world, and we're constantly striving

to enhance and simplify their lives through meaningful

innovation. At the same time, we are focused on bringing an

amazing entertainment experience to even more customers

– through significant investment in our networks and by

driving incremental penetration of our advanced services.

At Liberty Global, we believe that everyone should be able

Liberty Global at a glance

4 LibErty GLObaL

Page 7: Liberty global-brochure-2013

to explore the amazing but often complex digital world in

a safe and responsible manner. That's why promoting a

digital society is at the heart of our corporate responsibility

(CR) strategy. We're convinced that making the most of the

opportunities and benefits that our products and services

create is good for our business and good for society.

Liberty Global shares are traded on the NaSDaQ Global

Select Market under the symbols “LBTYA”, “LBTYB”, and

“LbtyK”. Liberty Global is part of the Fortune 500 and

Forbes Global 2000 listings, The Dow Jones Sustainability

World and North american indices, FtSE4GOOD index, and

the NaSDaQ Composite and NaSDaQ industrial indices.

Our main brands

Germany

Hungary

Ireland

Netherlands

Switzerland

United Kingdom

Other operationsChellomedia

UPC DtH

Liberty Global Business Services

Liberty Global Ventures

Country operationsAustria

Belgium

Chile

Czech Republic

Key Facts:• Largest international cable company

• revenue: over $17 billion1

• Employees: 36,000

• active in 14 countries, including 12 in Europe

• 47 million homes passed

• 24 million customers

• 48 million rGUs (video, internet, and voice subscribers)

1Revenue is presented as annualized combined reported results of Liberty Global plc and Virgin Media for the three months ended June 30, 2013.

Poland

Puerto Rico

Romania

Slovakia

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Page 8: Liberty global-brochure-2013

Our role in the new multimedia world

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International scaleAt Liberty Global our networks span many countries. The

benefits of scale allow us to compete with traditional

telecom providers, which often operate at the national

level and wield considerable market power. By contrast,

our cable networks are regional – mainly in large cities.

It‘s this advantage that enables us to apply proven best

practices from one region to others. Our size makes us a

strong partner for the best media technology companies

in the world. We work closely with them to build a range of

advanced products and services.

in recent decades we’ve been an important market

consolidator, especially in Europe. Scale also allows us

to create sustainable businesses in a world increasingly

dominated by large international media players. The world

is changing rapidly, with disruptive technologies and

demanding consumers forcing providers to innovate at

breakneck speed. For example, with 7.000 cable operators

in Europe today, this market still needs further consolidation

to compete effectively.

Triple playthe core of our offer to our customers is ‘triple play’ – at

Liberty Global, triple play stands for more than digital

television, internet, and telephony in a single subscription

from a single provider. Of course, the ease of receiving a

single bill and installing the system in one go is important.

However, today’s consumers – and certainly future

generations – also want ease of use, simplicity, and comfort.

Innovative digital servicesConsumers can see the potential of new digital services,

yet they will only really be convinced if they have tried them

out and experienced the benefits first-hand. this is why we

offer our customers new products and services as rapidly

as possible. We were among the first in Europe to introduce

cable-based broadband internet. Other innovations soon

followed, including large-scale digital telephony (VoiP) and

ultra-high speed broadband internet services with speeds

up to 250 Mbps and 500 Mbps soon to be launched. We call

this “Fiber Power”. We’re investing in the further migration

to digital television, including Digital Video Recording (DVR),

Video on Demand (VoD), HDTV, and 3D TV throughout our

footprint. And we have recently launched Horizon TV, our

new media, and entertainment platform in the Netherlands,

Switzerland, Ireland and Germany. This transforms the way

our customers watch TV and enjoy multimedia content on a

range of devices in the home. Similar rich video experiences

are offered through our tiVo platform in the UK and yelo tV

in Belgium. In the years ahead we will continue to improve

our digital services and introduce new ones.

Our innovative products provide consumers with information and entertainment on multiple devices, whenever they want.

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Product innovation is a core focus to strengthen our

leadership position in digital video products and services.

Horizon is an elegant media and entertainment platform for

the home, which seamlessly integrates cable, web-based

and personal content. Using a simple intuitive interface,

consumers are sharing and viewing content on multiple

screens and devices wirelessly anywhere in the home.

Horizon puts a smart server at the heart of the digital home.

This multimedia gateway sets up a wireless network that

connects the TV to devices such as computers, tablets and

smartphones. The TV interface uses 3D graphics and images

that bring content to life and make navigating simple, fast,

and seamless. It also integrates access to personal media

content such as photos, music and movies stored in the

home or in the cloud, enabling a rich media experience on

devices both in and outside the home.

Horizon does for TV what apps have done for smartphones

and tablets. it’s an open, scalable, future-oriented platform.

We’re working with content providers such as youtube,

Facebook and Twitter to develop applications for our App

Store, where subscribers are offered a full range of web-

based apps and widgets that are seamlessly integrated via

the tV user interface. We developed Horizon with world-

class technology partners, including Samsung, Cisco and

Intel®.

another innovation is the development of Wifi home spots

for our customers. the use of Wifi is growing fast because

of the explosive uptake of smartphones and tablets. Several

initiatives are on their way. We are launching WifiSpots that

are enabled by the Wifi modems of our internet customers

– soon many internet customers will enjoy connection to

unlimited wireless internet in our cable footprint in a smart

and safe way. This is a free service for all internet customers

with a fast and secure connection. also Wifi Hotspots are

developed for all kinds of public places, which are delivered

to customers of our Business Services entities.

MobileAs smartphones and tablets have brought the internet to

the mobile world, we are also moving towards quadruple

play. adding a fourth, mobile, service to the package fulfils

all of the customers’ media and communication needs.

In an increasing number of markets, we offer mobile

services through a mobile virtual network operator (MVNO)

agreement with mobile network operators. We have

successful operations in the UK, belgium and Chile, with

other markets catching up.

Mobile services typically include telephony, SMS and

internet, and customers can combine these with one or more

of our other services.

Horizon puts a smart server at the heart of the digital home.

LibErty GLObaL 9

Page 12: Liberty global-brochure-2013

Business servicesBesides consumer products and services, we also offer a

range of voice, broadband internet and data services to

business customers in most of our service areas across

our local fiber-based networks. Customers range from

Small Office Home Office (SoHo) – generally fewer than 20

employees – to medium and large enterprises (MLE), as well

as wholesale customers.

A key growth area for Business Services is the SoHo

segment. We offer advanced broadband internet, voice and

video services, combined with Value Added Services (e.g.

cloud) and dedicated Business Class Support.

For medium to large enterprises, we offer network-solutions

addressing their individual voice, data, and connectivity

needs, e.g. customized services for hospitals and care

facilities, educational institutions, government offices,

and call-centers. Services include Voice over internet

Protocol (VoIP), webhosting, cloud solutions, audio and web

conferencing, and interactive media services such as direct

response and voting.

Our wholesale business offers a complete range of access,

voice and internet services to carriers, ISPs and mobile

operators in Europe. We provide these services over our

own extensive fiber-based networks, advanced data and iP

network platforms and VoIP switching systems.

Customer careExcellent customer care is key to our success, which is

why we put so much emphasis on service innovation. We

believe that by selling and marketing our services in a fair

and transparent way, and by making sure our customer care

service is high quality, we can retain and grow our customer

base. We were one of the first companies to introduce

web-care teams, which monitor social media, including

web forums, blogs, and Twitter for questions and possible

complaints. These teams are proactive and interactively

responding to the growing number of consumers searching

online for information. This service is personal and fast,

often exceeding consumers' expectations.

Our advanced digital media facility specializes in multi-lingual and multi-platform broadcasting in standard and high definition.

10 LibErty GLObaL

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Infrastructure & technology

Page 15: Liberty global-brochure-2013

The digital homeConsumers use digital services (television, internet, and

telephony) more and more in a ‘triple-play bundle’ that is

often provided by a single cable or telecom company. In the

future, competition will intensify. Infrastructure providers

are investing heavily in the quality of their networks, with

important consequences for the economy and for society.

at Liberty Global, we’ve invested billions of euros to ensure

that our networks and support systems are future-proof. the

digital home requires a reliable two-way infrastructure that

has high capacity for broadband services. Most of our hybrid

fiber-coax networks are superior to existing DSL, terrestrial

or satellite infrastructures, particularly with regards to high-

speed broadband.

Technological excellenceAt Liberty Global we develop a lot of our own technology. The

speed at which new products can be launched is crucial, and

our strength lies in bringing together the right technology

manufacturers and jointly developing, integrating and testing

new applications and devices. We develop new products and

applications with multiple suppliers using industry standards.

We prefer to work in an open environment as it makes our

solutions more future-proof.

Working with first-class technology partners such as Cisco,

Samsung, Ericsson, intel, Nagravision, Pace, accenture and

Oracle requires considerable technological expertise,

because these suppliers’ new technologies are often not

directly suitable for a mass market. We have our own labs at

our Amsterdam headquarters where new technologies are

tested. After rigorous testing, these new technologies are

integrated into existing networks by our operating companies.

Increasing the intelligence of networksIn the past decade, the intelligence and capacity of our

cable networks have increased dramatically. We believe, in

all of our markets, these truly next-generation networks are

secure and future-proof. the vast majority of our networks

are composed of glass fiber and, in most cases, fiber is less

than 100 meters from the customer’s premises. Only the last

part that connects the home to the network is coaxial cable

(coax). We call these networks ‘hybrid fiber/coax’. as most

of our networks consists of fiber, there's no need to replace

the last length of coax with glass fiber to further increase the

capacity.

We deliver products and services via innovative networks that we’ve built up over the years.

LibErty GLObaL 13

Page 16: Liberty global-brochure-2013

Since 2008, DOCSiS 3.0 next-generation broadband

technology has been introduced by cable operators across

the world and successfully tested at internet speeds of over

1 Gbps, more than 50 times faster than the top broadband

speeds over aDSL. Our networks are fast and extremely

reliable. In the event of a failure in one part of the network,

there are several options for rerouting signals.

The networks of our country operations are connected

to our ‘aorta’ backbone, a tier 1 Carrier that is one of the

top-class telecom networks in the world. Over 90% of our

networks are fully equipped for two-way traffic and suitable

for carrying television, data, and telephony simultaneously

using a variety of transport protocols. Software is added

to make the networks more user-friendly and gear them

more to the needs of customers. For example, users can

install new services without calling in a technician and the

network is suitable for two-way-services, such as Video on

Demand (VoD).

Technology development and labsThe design and architecture of the network are developed

centrally. activities in our labs vary from high-level design,

which focuses on the longevity, consistency and capacity

of the network as a whole, to the low-level design needed

to create cable connections. We also translate new product

concepts, which we develop in cooperation with leading

technology suppliers, into technical requirements and then

test them using open industry standards.

Network monitoring We monitor our networks 24 hours a day, 7 days a week,

like in our European central Network Monitoring Center

in amsterdam. Keeping the network future-proof is a

priority. this ensures that capacity is sufficient for future

requirements and that new services can be rolled out quickly

and smoothly. We centrally implement new software and

technology and coordinate the integration of newly-acquired

cable networks into our networks.

We monitor our networks24 hours a day, 7 days a week –keeping the network futureproof is a priority.

14 LibErty GLObaL

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Page 18: Liberty global-brochure-2013

Amsterdam Headquarters

The world of Liberty Global

12,490,2003,765,8004,306,4004,165,10014,000 cable operatorNo.1

United Kingdom

2,830,800 1,672,1001,042,600961,2001,900cable operatorNo.2

Netherlands

12,598,300 6,649,5002,403,8002,385,4002,400cable operator

Germany

No.2

1,349,900565,900438,800187,800900cable operatorNo.1

Czech Republic

2,684,6001,271,500880,000505,5001,600cable operatorNo.1

Poland

2,255,300 1,148,300349,700251,7001,600cable operatorNo.2

Romania

496,700 259,500107,50061,700250cable operatorNo.1

Slovakia

1,531,400881,100498,800 415,8001,300cable operatorNo.1

Hungary1,317,700527,100418,300 334,100900cable operatorNo.1

Austria2,090,900 1,425,200636,100438,7001,600cable operatorNo.1

Switzerland

2,881,3002,097,6001,424,700997,4002,300 cable operatorNo.1

Belgium

Denver Headquarters

London Headquarters

704,200 206,800186,500112,500700cable operator

2,887,400973,100867,100689,3003,500cable operator

861,600434,400321,300265,900750cable operator

Puerto Rico

The Americas Europe

Ireland

No.1

No.1

No.1

Liberty Global as of June 30, 2013

Homes Passed 46,980,300

13,881,600Internet Subscribers

11,772,100Voice Subscribers

21,877,900Video Subscribers

36,000Employees (FTEs)

No. 1 cable operator (world)

Chile

Page 19: Liberty global-brochure-2013

Amsterdam Headquarters

The world of Liberty Global

12,490,2003,765,8004,306,4004,165,10014,000 cable operatorNo.1

United Kingdom

2,830,800 1,672,1001,042,600961,2001,900cable operatorNo.2

Netherlands

12,598,300 6,649,5002,403,8002,385,4002,400cable operator

Germany

No.2

1,349,900565,900438,800187,800900cable operatorNo.1

Czech Republic

2,684,6001,271,500880,000505,5001,600cable operatorNo.1

Poland

2,255,300 1,148,300349,700251,7001,600cable operatorNo.2

Romania

496,700 259,500107,50061,700250cable operatorNo.1

Slovakia

1,531,400881,100498,800 415,8001,300cable operatorNo.1

Hungary1,317,700527,100418,300 334,100900cable operatorNo.1

Austria2,090,900 1,425,200636,100438,7001,600cable operatorNo.1

Switzerland

2,881,3002,097,6001,424,700997,4002,300 cable operatorNo.1

Belgium

Denver Headquarters

London Headquarters

704,200 206,800186,500112,500700cable operator

2,887,400973,100867,100689,3003,500cable operator

861,600434,400321,300265,900750cable operator

Puerto Rico

The Americas Europe

Ireland

No.1

No.1

No.1

Liberty Global as of June 30, 2013

Homes Passed 46,980,300

13,881,600Internet Subscribers

11,772,100Voice Subscribers

21,877,900Video Subscribers

36,000Employees (FTEs)

No. 1 cable operator (world)

Chile

Page 20: Liberty global-brochure-2013

Content & investments

Page 21: Liberty global-brochure-2013

While most of our business is cable-related, we also have a

content division that offers a wide range of local, national

and international channels. Furthermore, we have an

investment fund that invests in promising companies.

Chellomediathis is our international content division. it’s a leading

international producer and distributor of TV channels and

advanced digital services, such as ad sales and broadcast

solutions to a portfolio of international channel operators.

Chellomedia’s portfolio includes 68 channels, 48 of which

are 100% owned and 20 are joint ventures and programming

partnerships with leading media companies. Chellomedia

reaches close to 400 million households worldwide. The

channels are produced, programmed, and scheduled for

local audiences, languages and markets. Many are enhanced

with additional features such as HD, on-demand services,

internet, and access via mobile devices.

Chellomedia offers entertainment for the whole family,

from children to sports fans and movie enthusiasts. It also

provides a full range of tV services through its business-

to-business operations, at Media and Chello DMC (Digital

Media Centre), including channel management, production,

creative, sales and marketing, uplink, and playout. These

services for international channel brands are managed and

distributed in more than 25 languages through more than

100 feeds and multiplexes.

Chellomedia’s main offices are in London, amsterdam,

Budapest, Madrid, Miami and Buenos Aires, and there are

regional offices plus a network of international agents in

Europe, China, and South East Asia.

Liberty Global VenturesThis is our global investment fund. Its existing portfolio

consists of companies in the content, technology, internet,

and distribution space. These investments are managed by a

dedicated team of professionals located in Denver, Palo Alto,

London, and Amsterdam.

this entity invests in early stage (pre-revenue) to late stage

companies. the deal size typically ranges from US$2 million

to US$20 million with ability to participate in follow-on

financings. it participates in both lead and co-lead roles

during the investment process.

Liberty Global Ventures introduces all of its portfolio

companies through an established on-boarding process into

our core operations in Europe. A dedicated executive venture

support in Europe helps expedite introductions, setup

proof of concepts, perform market tests, purchase orders

and other such facilities as needed to make the portfolio

company successful.

Our channels are produced, programmed and scheduled for local audiences, languages and markets.

LibErty GLObaL 19

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Public policy

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The importance of dialogGovernments, the European Union (EU) and European

institutions closely follow the fast-moving developments in

the communications and broadcasting industry and may

affect this sector through a range of regulations and policy

initiatives. In order to ensure that political and regulatory

decisions are taken on an informed basis and with due

account for the industry’s interests, we talk to policy-makers

at the EU level and nationally.

Partner to governments and EU institutionsWe have long-term relationships with national governments

and with the European institutions. In order to fully

understand the environment in which we are investing and

to explain the benefits we bring to consumers, national- and

local economies, we engage with regulators and government

officials in an on-going, constructive dialog.

Dedicated EU and national presenceWe aim to be a credible partner in public policy discussions

with national governments, the European Commission,

and Members of the European Parliament. Since 1999,

we have a permanent representative office close to the

European institutions in Brussels. In 2012, we also opened a

representative office in berlin.

as a pan-European operator, we contribute actively to

achieving the political growth, liberalization and harmonization

objectives of the EU communication markets and firmly believe

in the positive effects of creating an internal digital market in

Europe. Cable is delivering on ambitious broadband targets set

by the European Commission’s Digital agenda for Europe.

We are demonstrating the benefits of market consolidation

and infrastructure competition, which deliver the next

generation broadband infrastructures Europe needs and the

innovative services that European consumers want.

We are also an active member of Cable Europe, the Brussels

based trade association which represents the interests of the

entire European cable sector and various other high profile

trade associations and organizations such as the American

Chamber of Commerce and the European Internet Foundation.

in addition to our representation to the EU, in almost every

country in which we operate we have staff who are dedicated

to public policy and government affairs – people who are

firmly rooted in local communities.

We have long-term relationships with national governments and key European institutions.

LibErty GLObaL 21

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Liberty Global Public Policy SeriesIn 2006, we initiated a thought leadership program designed

to actively contribute to policy and regulatory debates at the

EU and national levels by commissioning objective research

projects. these ‘Liberty Global Policy Series’ studies, which

are published on a regular basis, are typically based on

in-depth analysis of industry and consumer trends and

developments in our sector, highlighting various future

scenarios involving policy and regulation. The series has so

far included studies on Digital TV Migration Strategies, Triple

Play competition for the Digital Home, Infrastructure

Competition between Next-Generation Networks in Europe,

Transformation of the European Video Content Market,

Digital Confidence, Next-Generation Competition in

telecommunications, the New rules of Openness, and the

latest study: the Value of Our Digital identity.

Bringing growth to the European economyWith cable introducing ultra-high-speed broadband

internet over next-generation fiber networks, a new

boost to the digital economy can be expected. In order

to deliver the sustainable economic and social benefits

of broadband, the European Commission – with its

2010 ‘Digital agenda’ – aims to achieve broadband

access for all European households by 2013. By 2020,

all European households should have access to much

higher internet speeds (download rates of 30 Mbps) and

50% or more should have access to internet connections

above 100 Mbps. Cable companies will be able to meet

these goals for 2013 – and for 2020 and beyond – well

ahead of time. Infrastructure competition is delivering

significant tangible benefits to consumers such as ever

increasing broadband speeds at affordable prices.

The Liberty Global Policy Series is a thought leadership program designed to actively contribute to policy and regulatory debates through reports and seminars.

22 LibErty GLObaL

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Corporate responsibility

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One company, one responsibilityAt Liberty Global, we believe that corporate responsibility

(CR) is good for our business and good for society. We

enable people to connect, discover, and be free in an

ever-changing digital world. these activities generate a

responsibility to understand the impacts, both positive and

negative, that our products have on the communities in

which we operate, and to act accordingly.

Our Cr strategy has been grouped into four key areas

– promoting a digital society, building trust with our

customers, managing our environmental impacts, and being

a responsible business. Our Cr Framework, that results from

engagement with our stakeholders, integrates this strategy

into our operations through a range of programs.

Promoting a digital societyIn order to promote a digital society, we are helping people

develop the skills and confidence they need to get online.

We do this through a range of programs that facilitate digital

inclusion and protecting children using the internet. Working

alongside strategic partners, including governments, civil

society, and industry peers, is fundamental to our approach.

We address the challenge of digital inclusion by widening

access, enhancing skills and creating opportunities for

individuals and communities. From enabling underprivileged

families to access the internet and giving seniors the skills

they need to get online, to helping youngsters discover

science and innovation opportunities.

Across everything we do, we believe in the importance of

protecting children through education and empowerment

programs and tools. We implement protective features

embedded into our services and develop e-safety toolkits,

lessons and videos with clear information on how to reduce

the risks as well as enjoy the benefits of being online.

We implement protective features embedded into our services and develop e-safety toolkits, lessons and videos with clear information on how to reduce the risks as well as enjoy the benefits of being online.

LibErty GLObaL 25

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Building trust with our customersbuilding trust starts with our customers having confidence in

our products. We aim to have our brands occupy a respected

and trusted position in the marketplace, so protecting our

customers’ personal information is a critical element of our

business. We also ensure that privacy risks are taken into

account at the design stage of every project.

Managing our environmental impactsthe environmental priorities we have identified with

our stakeholders are energy efficiency, greenhouse gas

emissions and electronic waste. We’re working on reducing

‘e-waste’ by refurbishing customer set-top boxes and

modems, and we’re optimizing the performance of our

networks and buildings so we can drive down our energy

consumption and achieve efficiency savings.

Being a responsible businessBeing a responsible business begins with a commitment

to act with honesty and integrity, in accordance with

high ethical standards. Through the People Agenda, our

strategic HR roadmap, we are investing in our employees

to build a more resilient business, while implementing a

robust approach to assess the environmental and social

performance of our suppliers worldwide.

We also invest in communities directly via employees’

donations and volunteering, as well as via corporate

contributions to charitable organizations.

We’re working on reducing‘e-waste’ by refurbishing customer set-top boxes and modems, and we’re optimizing the performance of our networks and buildings.

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The place to beEvery day, millions of customers rely on us so they can

communicate, be entertained, interact and learn about the

world around them. Through our international scale and

passion for innovation we empower people to discover the

endless possibilities of the digital world – a world in which

people are able to connect, discover and be free.

What we offer We apply the same passion to creating possibilities for

our own people – delivering motivation, inspiration and

opportunity.

• We motivate them with challenging and meaningful work.

• We create dynamic, inspiring workplaces that reflect our

diverse culture.

• We offer development opportunities so our employees can

grow, achieve and excel.

• We offer our employees the opportunity to be proud; proud

of themselves and proud of their company.

Our employees' development, motivation, health and

wellbeing are critical to our business. We aim to create

a dynamic, talented workforce that reflects our diverse

customers and a culture of innovation in which our 36,000

employees can grow and feel supported.

Committed to our peopleAt the heart of this commitment to our employees is ‘The

People agenda’, Liberty Global’s multi-year people strategy.

It sets forth the future direction for developing and investing

in our people across three key areas: Talent, Leadership and

Culture.

Working at Liberty Global

Over fifty different nationalities make up a truly diverse international workforce.

28 LibErty GLObaL

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Employment (FTEs)Liberty Global Headquarters 1,300

(Denver, London, Amsterdam)

Cable operations Europe 29,100

Cable operations the Americas 4,200

Other (incl. Chellomedia) 1,400

Total 36,000

The People Agenda ensures our employees are supported

in their careers, have the tools to work and develop and

are engaged in our business, because engaged employees

deliver superior business performance.

Through the activities of the People Agenda, we aim to

provide all our employees with the skills, opportunities and

support they need to help them reach their full potential at

all levels of the organization. We have a range of employee

development programs, such as Fast Forward – focusing

on our emerging leaders. this fulfills our need for leaders

who enable growth, are innovative and able to embrace

the opportunities and challenges of this amazing industry.

We also provide graduate training and ongoing personal

development programs, reflecting on our commitment to

employee development as a top priority. At Liberty Global,

we encourage an inspiring and supportive culture that

enables our employees to give their best.

Truly internationalOver 50 different nationalities make up a truly diverse

international workforce at our headquarters in Denver,

London, and Amsterdam, where we work closely together

We create numerous development opportunities to help us attract and retain a diverse group of talented people.

with our country operations. The innovative nature of our

company creates numerous opportunities for people with the

right skills and experience.

Looking for talentOften it’s our creative imagination that defines the limits of

new developments. that’s why we’re always on the lookout

for talented people. We offer opportunities in a variety of

disciplines, including sales and marketing, customer care,

product development, multimedia services, technology,

programming and finance.

TalentEnsuring we

have the besttalent

CultureDefining an

inspiring culture

LeadershipDeveloping world class leadersPeople

LibErty GLObaL 31

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Liberty Global

Denver office

12300 Liberty Boulevard

Englewood, Colorado, 80112

USa

T +1 303 220 6600

F +1 303 220 6601

London Office

38 Hans Crescent

London

SW1X 0LZ

United Kingdom

t +44 20 7190 6300

Amsterdam office

Boeing Avenue 53

1119 PE Schiphol-rijk

the Netherlands

t +31 20 778 9400

F +31 20 778 8419

EU Representation

Avenue des Arts 41

1040 Brussels

Belgium

t +32 2 739 1433

Berlin Representation

Leipzigerplatz 1

101117 berlin

Germany

Austria

UPC austria

Wolfganggasse 58-60

1120 Wien

Austria

t +43 1 960 68 0000

F +43 1 960 68 2070

www.upc.at

Belgium

telenet NV

Liersesteenweg 4

2800 Mechelen

Belgium

T +32 15 333 000

F +32 15 333 999

www.telenet.be

Chile

VTR

reyes Lavalle 3340, Piso 9

Los Condes

Santiago 5623101

Chile

t +56 2 310 1107

www.vtr.cl

Czech Republic

UPC Ceská republika

Závišova 5

140 00 Praha 4

Czech Republic

t +420 2 6110 7111

F +420 2 6110 7100

www.upc.cz

Germany

Unitymedia Kabel bW

aachener Straße 746-750

50933 Cologne

Germany

t +49 221 3779 2201

www.unitymedia.de

www.kabelbw.de

Hungary

UPC Magyarorszag

30-36 Kinizsi str.

budapest H-1092

Hungary

T +36 1 456 2600

F +36 1 216 0058

www.upc.hu

Ireland

UPC ireland

Building P2

Clontarf, Dublin 3

Ireland

t +353 1 245 8419

F +353 1 245 8242

www.upc.ie

The Netherlands

UPC Nederland

Kabelweg 51

1014 BA Amsterdam

the Netherlands

t +31 20 775 5731

F +31 20 775 6724

www.upc.nl

Poland

UPC Polska

al. Jana Pawla ii 27

00-867 Warszawa

Poland

t +48 22 241 6900

F +48 22 241 6901

www.upc.pl

Puerto Rico

Liberty Cablevision

Luquillo Industrial Park

road 992, km 0.2,

PO box 719 Luquillo

Puerto rico 007730719

USa

t + 1 787 657 3050 ext. 3000

www.libertypr.com

Romania

UPC romania

62 D, Nordului St. District 1

014104 Bucharest

Romania

T +40 31 101 8100

F +40 31 101 8101

www.upc.ro

Slovak Republic

UPC broadband Slovakia

Sevcenkova 35

Bratislava

Slovak Republic

t +421 2 5942 2704

F +421 2 5942 2200

www.upc.sk

Switzerland

upc cablecom

Zollstrasse 42

CH-8021 Zürich

Switzerland

t +41 44 277 9999

F +41 44 277 9588

www.upc-cablecom.ch

United Kingdom

Virgin Media

Media House

Bartley Wood Business Park

Hook

Hampshire

rG27 9UP

t +44 1256 752000

F +44 1256 754100

www.virginmedia.co.uk

UPC DTH

2, Rue Peternelchen

L-2370 Howald

Luxembourg

t +352 26 84 7021

www.upcdirect.com

Liberty Global Business Services

Boeing Avenue 53

1119 PE Schiphol-rijk

the Netherlands

t +31 20 778 8555

www.libertyglobal.com

Chellomedia

38 Hans Crescent

London SW1X 0LZ

United Kingdom

t +44 20 7184 5300

www.chellomedia.com

E [email protected]

W www.libertyglobal.com

32 LibErty GLObaL

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We’ve come a long way…Just 10 years ago, who could have imagined the rich variety

of information we would have at our fingertips as we

move into the second decade of the 21st century? Digital

technology has become an integral part of our daily lives. All

over the world TV, telephone, and internet are connecting

people and ideas. The boundaries between media are fading

fast, and consumer choice is redefining the way we access

information and communicate. Nowadays, consumers

decide what they want, when, and where. Our vision at

Liberty Global is to provide the tools which enable everyone

to access this amazing digital world. That's why we say:

Connect. Discover. Be Free.

This brochure is qualified in its entirety by our public filings, available on our website or through the U.S. Securities and Exchange Commission. You are encouraged to read these materials for further information.

© 2013, Liberty GlobalAll rights reserved. Reproduction or publication in whole or in part is prohibited without approval of Liberty Global. While every reasonable care is taken in compiling this publication, Liberty Global, the author(s), editor(s) or publisher(s) do not accept any liability whatsoever for possible errors or omissions or the consequences thereof.

Forward-Looking StatementsThis document may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including our insights and expectations regarding competition in our markets, the impact of our M&A activity on our operations and financial performance, our expectations with respect to the timing and impact of our introduction of advanced products and services such as Horizon and other information and statements that are not historical fact. These forward-looking statements may involve certain risks and uncertainties that could cause actual results to differ materially from those expressed or implied by these statements. These risks and uncertainties include the continued use by subscribers and potential subscribers of the Company’s services, continued growth in services for digital television, changes in technology, regulation and competition, our ability to achieve expected operational efficiencies and economies of scale, our ability to generate expected revenue and operating cash flow and achieve assumed margins, as well as other factors detailed from time to time in the Company’s filings with the U.S. Securities and Exchange Commission including our most recently filed Form 10-K. These forward-looking statements speak only as of the date of this brochure. The Company expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any guidance and other forward-looking statement contained herein to reflect any change in the Company’s expectations with regards thereto or any change in events, conditions or circumstances on which any such statement is based.

Information presented as of June 30, 2013

Page 36: Liberty global-brochure-2013