LINCOLNSHIRE LINCOLNSHIRE CARERSCARERS

PARTNERSHIPPARTNERSHIPAnnual Performance ReviewAnnual Performance Review

April 2009 to March 2010April 2009 to March 2010

Estimated number of carers in UK 6 million (1 in 8 of the population)

Estimated number of carers in Lincolnshire 66,000 (10% of the population)

Number of carers currently active in working groups: 150

Carers Groups across the county - 82

7 OUTCOMES7 OUTCOMES

ConfidentIn theFuture

Included &

Involved

Respected

Have a life of their own

Valued

In Control

Healthy

Carers Are!

Carer Working Groups

FormerCarers

Hard to Reach

& Hidden Carers

BetterGP Links

See Me Talk to

Me

Palliative Care

End of Life

TrainingPartnersh

ip

Employment Group

Newsletter

group

EmergencyResponse

Group

Assessment Group

Information Group

WorkingGroups

Carers Are Healthy

Carers Information PrescriptionCarers Palliative Care Strategy & Carers

Palliative Care Standards

Better GP Links for Carers working group

6 Things You Should Know as a Carer

Young Carers Be Healthy campaign & residential

Young carers drama, residential breaks, confidence courses, drama workshops,

SHOUT, & MAD

Carers Are In Control

Bi Monthly NewsletterDistribution grown from 600 to 5500

Carers communication & Media campaign

Carers in Project Tendering teams(dementia, mental ill health, EELLs,

Young carers support )

Carer Group Grants, Carer Discount Scheme

Young Carers Partnership website Carers Working Groups

Carers Are Valued

Carers Personal Budgets1930 carers received personal budget in

2009/10

2009/10 target of 16% exceeded.17.5% of people supported in the community

are carers

51 parent carers assessed since April 2009

Carers Touchstone Customer Service questionnaire pilot. 80% of carers rated their

carers assessment as good or very good.

Increase in Trusted Assessors (29 MAA) (11 Carers Team)

Young carers meeting with Adult Social Care staff to share their experiences

Carers Have a Life of Their Own

EELLs Scheme (Employment, Education, Leisure & Learning

Scheme) designed, developed & tendered through the Carers Training

Partnership

Partnership working with Job Centre Plus

Carers Sitter Accreditation Service (Standards, criteria, mystery shopping

& accreditation by carers)

Carers Assessments

Carers personal budgets

Information & advice

Carers are Respected

Multi Agency Carers Strategy 2010 to 2013 7 District Councillor Carer Champions

& Adult Services Carer Champions (30)

Carer Group Grants awarded to 33 groups totalling £12,786 from Carers

Grant

Growth of Carer Groups - now 82 across the county

McMillan & Carers Partnership Mablethorpe Library Cancer and

carer outreach sessions

Dept of Health PSS Survey for carers19% extremely satisfied; 31% very

satisfied, 25% fairly satisfied

Carers included& Involved

Increase in the number of carers joining the Lincolnshire Carers

Partnership

Carer Working groups - 81

Hard to Reach & Hidden Carers

8 priorities

Carers Development Funding Group

Awarded £138,574 for 3 new development projects

Young Carers – Lincolnshire Young Carers Week – first of

its kind 13th to 19 July

BME, Carers not recognising themselves as carers, rural, minority groups, parent carers, travelling carers , carers with a disability including learning disability,

young adult carers

Carers Week June 2009

Carers are Confident in the Future

Carers Emergency Response Scheme(535 Carers Emergency Plans

registered –

2 trialled & tested successfully)

Quieter Voices Research & findings(Lincolnshire PCT – stroke victims and

their carers)

Discovery Interviews – target one per month

Learning disseminated leading to

service improvement

Carers Employment Group – Employment questionnaire

Former carer working group

Carer Benefits worker – 250 carers increased benefits take up by

£550,000

Who has provided support to Carers in 2009/10?

Carers Service Team, 61.4%

Adult Social Care, 29.4%

Rethink, 4.7%

LPFT, 3.3% Carers Connect, 0.8%

Alzheimers Society, 0.5%

Who is providing Carer Support? Number of carers assessed or reviewed per month by Assessing Agency

0

50

100

150

200

250

Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10

Carers Service Team Adult Social Care Rethink LPFT Carers Connect Alzheimers Society

Who is the person you care for?

Spouse/partner, 65.5

Parent, 15.5Parent-in-law, 0.7

Child, 12.7

Other relative, 3.9

Friend/neighbour, 1.6

Revised outcome based grant £3,000,100.Outcome Spend £ Schemes

In Control £1,144,779 Emergency Response, Personal Budgets, Fostering,

Children with disability payments

Valued £274,338 Carers Team, Carers Lead, Virtual Centres, Carer group

activities

Life of Their Own £1,028,777 Respite, Young Carers Federation

Carers Are Healthy

£40,449 Prestige, Supporta Care

Carers are Included

£41,375 County Carers, Carer Group Support, Partnership Officer

Confident in Future

£434,508 Rethink, EELLS, Benefit Advice, Development money

Respected £35,874 Publication and informationCarers Events

Carers Grants – last 6 months

Activities Grants 12 £8,133.00

Sustainability Grants 9 £863.80

Carers Development Grants

32

£139,123 (08/09)£121,000 (09/10)

Total number of Grants 26 £269,119

Diversity Where do Carers Live?

Boston District, 6.8%

East Lindsey District, 26.1%

Lincoln District, 10.0%

North Kesteven District, 16.9%

Not know n, 1.1%

South Holland District, 10.7%

South Kesteven District, 17.5%

West Lindsey District, 11.0%

DiversityAge group of Carer

1.1 1.8

6.9

15.1

24.0

20.3

16.6

3.8

10.4

0.0

5.0

10.0

15.0

20.0

25.0

30.0

18-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ Unknown

DiversityGender of Carer

Male34%

Female66%

DiversityEthnicity of Carer

0.0

0.1

0.1

0.2

0.3

15.7

83.7

0.0 20.0 40.0 60.0 80.0 100.0

Other

Black or Black British

Chinese

Mixed

Asian or Asian British

Not Stated

White

DiversityIssues faced by the person cared for

11.2

27.0

11.4

8.4

14.7

5.8

20.0

1.5

0.4

0.0 5.0 10.0 15.0 20.0 25.0 30.0

Dementia

Physical Disability

Sensory Loss

Mental Health

Getting Old

Learning Difficulty

Long-standing illness

Terminal illness

Substance Misuse

On average, the number of weeks carers will have to wait for a Carers Assessment

Currently, there are 541 carers waiting for an assessment

10

7

19

0

5

10

15

20

25

30

2007

/08

2008

/09

2009

/10

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Acceptable waiting times for assessmentThe percentage of carers where their first assessment was

completed within 28 days (per month)

National Indicators

National Indicator 135 : Number of carers who receive specific carers services following an assessment or review in the year as a % of people

receiving support in the community

9.0%

16.2%17.5%

0.0%5.0%

10.0%15.0%20.0%

2007/08 2008/09 2009/10 provisional

National Indicator 130 : Number of clients and carers in receipt of self directed support (including personal budgets)

Carers Carers

ClientsClients

Clients0

500

1000

1500

2000

2500

3000

3500

2007/08 2008/09 2009/10 provisional

I am very grateful for the Carers Team service. I do not generally feel valued as a carer by the government, but LCC has decided to do something about it, which is a step in the right direction. I feel valued and think the team must bring a lot of happiness to people. I really appreciate it. I would love to

see some faces of the carers team, it would be nice to meet up or have a

group session that her and her husband could go to

I feel that I am not alone and that I am being

cared for, if I feel down I know I can always pick

up the phone I have had help from the Carer's Team … and I had my first

holiday in 25 yrs and this made

such a difference! I think the carers assessment process is one

of the easiest I have gone through to get help. I was pleased that someone helps with

doing the assessment as filling out application forms alone can be daunting

Feedback from a carer

I just wanted to pass on my thanks for the carer's assessment I had recently with Clare Parker. …. Thanks for:

Taking the time to sit  and go through the assessment gave me the long overdue opportunity to face feelings and voice thoughts I've kept to myself for years.  Her level of compassion and pragmatism was just right for me and made it easier to sit and go through it dispassionately, for the most, although it made uncomfortable reading as Clare predicted. I enjoyed the carers’ newsletters and have signed up for them. The emergency plan is a complete life saver as it has enabled me to set up support in a set course of action as opposed to coping and worrying once again when the chips are down.

When I tell people about the carers’ service I can speak with a bit more knowledge now, being on the receiving end. I recommend the service wholeheartedly to anyone, because you have someone to listen to you, so different to attending a support group as we’ve tried in the past. I have come out of it feeling better informed, acknowledged, valued and respected for what I do as a matter of course and as a result it has benefitted my family – changes are in process.

Priceless.

Feedback from Care Quality Commission

Feedback from Care Quality Commission reflected positive improvements in Carer services - and below are some comments you may find useful:

  " The council has progressed substantially in addressing issues of

information for and engagement with carers in line with transformation plans. A specific approach to the needs of young carers has been established and carers now have much more developed support with a better range of options from which to choose. Other councils are looking at the approach developed by Lincolnshire as an exemplar

Progress with establishing Lincolnshire Carers Partnership and the Young Carers Partnership reflects a stronger degree of engagement with carers and improved assessments and provision for needs.

  The carer’s partnership and young carers group have progressed

well in 2008/2009 delivering positive outcomes for its carer membership, who have felt valued and recognised as a result of the co-production of strategies.

Has it made a difference and how do we ensure carers are receiving

a quality service?

`Touchstone’ Customer Survey – ongoing

Department of Health User Experience Survey of Carers (November 2009)

Quality Assurance feedback

Touchstone

Carers Are Healthy75% of carers said the support they received made them feel better/healthier in themselves.

“I spent the carers personal budget on having a series of 8 therapeutic massages. I went once a week for 8 or 9 weeks, it was such a help in relieving stress”

“A lot of pressure has been taken off me since having the carers assessment. I am now receiving help for my wife and have been put in touch with other organisations who are helpful”

Carers are In Control

47% of carers said the support they received made them feel more incontrol over their lives

“Learnt through the assessment process that time out and hobbies arenecessary”

“I have been on courses to gain understanding which has made the carer feel

more in control”

Touchstone

Carers are Valued & Respected

75% of carers said the support they received made them feelmore valued as a carer, and 79% said they felt more respected.

“The support and positive attitude of the Carers Team make me feelvery valued”

“I lost myself for a while but the support worker reminded me that Iexisted too”

“I feel that the staff have respect for people within the caring role andrespect the carers opinions”

“All staff have treated me with dignity and respect”

Touchstone

Carers have a life of their own

42% of carers said the support they received made them feel that they had

more of a life of their own.

“The assessment has given me the courage to go out one evening per week.

I am currently doing a course”

“I can do more with ease now the Carers Emergency Response procedures

are in place”

Touchstone

Touchstone

Carers are included and involved

60% of carers said the support they received made them feel moreincluded and involved

“I feel that I am not just a name or a number, I feel part of an organisation”

“I receive newsletters which makes me feel involved and informed”

Touchstone

Carers are Confident in the Future

70% of carers said the support they received made them feel more confident for the future?

“I feel confident the future may become a bit easier with the advice and support available”

“The Carers Emergency Response service has helped me relax knowing that there is something in place should it be needed”