Issue 50 | NOVeMBeR 2012www.logmiddleeast.com

New payment innovation

Demand-driven design

Warehouse management

EHrHardt & partnEr

rosoom wallEt

modErn warEHoUsE

PROFILE | 6 ANALYSIS | 12 FEATURE | 36

1

YOUR LOGISTICS AND SUPPLY CHAIN MAGAZINE

modErn warEHoUsing & tEcHnologytHE EVolUtion oF tHE warEHoUsE

yoUr logistics and sUpply cHain magaZinE

modErn warEHoUsing & in tHE middlE East

Reinhard Wind

Owner & Managing Director,

Gutenberg Publishing FZ-LLC

November 2012 I 3

The Essential Warehouse

PUBLISHER’S NOTE

No one wants to keep stocks. Goods

shall arrive and shall be distributed to the

market immediately. With that scenario the

inventory costs can be kept to a minimum

and the time from production to getting the

goods to the consumer can be minimised.

But things do not always work like that.

The variety of goods has increased and

more and more SKUs have to be stored and

administered in the warehouse. The Gulf

Region has positioned itself as the turning

point for any kind of product.

So the warehouse has to cater for that

and, as a result, hundreds or even thousands

of new warehouses have been built in the

region.

When looking back a few years, we were

recognising the Pacific Controls Building

with its LED watch when driving from Dubai

to Abu Dhabi on Sheikh Zayed Road. It was

standing there all alone and we all were

wondering why they put the building there

into the desert with no one around.

These days we see dozens and even

hundreds of warehouses in that area that

even reach back to the Emirates Road. All of

this happened in the past 4-5 years when the

world has been in a constant state of crises.

So we have to see that warehouses are

an essential and integrated part of the global

supply chain.

Yes, we need to reduce the time that

goods are stocked in the warehouse, but we

also have to add new services that need to

be carried out in the warehouse. Technology

in a wider range has entered the warehouse

premises and the newest forklifts, reach

trucks, WMS solutions and most modern

handhelds are in use these days. Clients

demand transparency and the service

provider has to cater for that.

Things in the warehouse have changed

in the past years, but the warehouse is not

obsolete. The warehouse has even been

promoted to be a distribution centre packed

with technology and run by experienced

warehouse managers.

IN THIS ISSUE

NOVEMBER 2012

06

Long gone are the times when a warehouse was just about holding supply and inventory storage. As the supply chain moves to a leaner, demand-driven model, the trend is towards less inventory in the system but with exploding numbers of SKUs. Thus, today’s distribution centres are designed to expedite product flow.

tHE modErn warEHoUsECOVER STORY

REPORT

Economic Zones World’s Joe Garwood, Global Sales Manager, Build to Suit Services, explains the concept and all other aspects of the innovative EZW offering.

ANALYSIS

Over the past 30 years or so, the role and the meaning of the warehouse have changed significantly; great emphasis is now being placed on customer satisfaction and retention along with the need for upgrading and modernising.

warEHoUsE optimisation

fEATURE

Dubai Trade, the premier trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in Dubai under a single window.

rosoom wallEt

TECHNOLOGY

Productivity & Ergonomics, two major keywords in Logistics where maintaining high throughput is the main concern, Linde Reach Trucks “Active” series have them ALL.

onE-stop solUtion witH lindE

REPORT

Microsoft has launched the much anticipated Windows 8 in the Middle East.

microsoFt windows 8 - concErns

26

30

36

40

LOG. WINDOW REPORT ANALYSIS fEATURE TECHNOLOGY EVENTS CALENDAR

28

bUilt to sUit

CONTENT

T

From design to built by paul antonio schneuer

I November 20126

COVER STORY

The Modern Warehouse

From design to built by paul antonio schneuer

November 2012 I 7

COVER STORY

The Modern Warehouse

Thus today’s distribution centres

are designed to expedite product

flow rather than provide long-term

storage. Therefore, it is paramount to

understand the logistics processes and

to wrap a box around these processes.

When designing a logistics facility the

ultimate goal is to minimise cost. This

includes both capital expenditure for

the construction as well as operating

and maintenance cost. The main

principle should be the productivity of

the operation.

choice of location and setting-out The selection of a DC location is

oriented by its function. Does it serve

internal flows? Or is it a 3PL centre with a

varying clientele? Is there a barycentre?

Existing transportation networks are just

as important as the availability of skilled

labour and the accessibility of utilities.

And of course the land plot chosen

should be in a constructible area where

this activity is allowed to be performed.

Obviously in the Middle East

planning authorities have in many

cases allocated specific areas to the

logistics activities and have furthermore

already put in place the corresponding

infrastructure.

Beyond that, the choice of the right

land plot considers its size and shape

as well as the geotechnical properties

which have an imminent impact on the

feasibility of the project.

Long gone are the times where a warehouse was just about holding supply and inventory storage. As the supply chain moves to a leaner, demand-driven model, the trend is towards less inventory in the system but with exploding numbers of SKUs.

I November 20128

the functional design Targeting the minimisation of operating

costs while maintaining desired service

levels, as much information about these

operations must be collected.

Assuming a conventional case pick

operation, this includes the number of

shipments and production and receiving

cycles as well as the type and classification

of the inventory, the handling equipment

involved, the warehouse management

system and so forth.

From this information can be deducted

three major factors which are driving the

design of the modern DC: pick slots, cubic

inventory storage and docking requirements.

Assigning an efficient slot type to each

item in the DC should be based on the

shipping volumes and the replenishment

activity. The trade-off in productivity is

pick-line length vs.restocking activity. The

necessary storage volume in number of

pallets is the ability to store cube.

The more balanced the work load, the more efficient the design.

Once pick slot requirements are figured

out and converted into rack bays, the cubic

inventory will define the height of the bays

and thus, the required size of the entire

building.

The dock has become the heart of

operations which creates efficiency but

eventually also bottlenecks. Docking

requirements are defined by number and

size of services, hours and days of operation

as well as the nature of the handled

batches. The marshalling area can range

from 10 to 40 metres depending on the

amount of cross-dock and product flow or

if there is handling required like packing,

wrapping or tracking. With the evolution from

inventory storage to product flow, the square

metres per product have decreased but

have essentially impacted the requirements

for more efficient facility designs.

We therefore expect an evolution of the

length-to-width ratio of a modern DC of

24 000 m² to become a 1:1.65 rather than a

traditional average of 1:2.

This translates into a model facility that

might be 200 metres long by 120 metres

wide. To expedite flow through, two opposite

20 to 25 metre deep marshalling areas will

simultaneously handle shipping

and receiving operations. A portion of the

racking area might be very narrow aisle,

some bulk storage will be necessary too.

This type of design will be required

because the modern warehouse does

many more activities than just storage. Items

are moving through the distribution centre

undergoing whatever services the customer

is expecting.

the architectural design

The architectural design is driven by

cost, speed of execution and quality on one

hand and on the other hand by aesthetics,

environmental and social implications. The

outcome shall be a lucrative investment

and a comfortable and efficient facility but

simultaneously a building which lasts for

more than three decades, is polyvalent and

able to accommodate 3 to 10 successive

tenants and ultimately becomes a “good

neighbour” in the block.

Tenants and investors alike want to make

their buildings highly flexible. Therefore,

thinking ahead to consider extension

planning and what-if scenarios will enhance

the DC’s value.

COVER STORY

Facilities need to be easily adaptable to future needs.

November 2012 I 9

The plot size should be suitable for a

building extension and for an expanding

trailer or external storage park. Also the

utility services should be sized to handle

future growth. The structural grid of the

building shall foresee different racking

designs and also the change to more

sophisticated handling equipment.

Here the warehouse flooring constitutes

the centre of interest. It is the utmost

important piece of construction affecting the

logistics operation. Over time, the material

and equipment have become heavier and

more elaborate and this puts more stress on

the slab.

This is particularly a problem in high-

traffic areas like loading docks, where

forklifts are especially hard on joints of the

concrete slab.

There are obviously solutions like

armoured joints, joint-less slabs and

improved concrete made with fiber-

reinforced and shrinkage compensating

mixes.

The above functional design has to be

related to the surroundings, technical and

service buildings, orientation to the sun and

dominant winds, battery charging room,

clerical and operational offices, returns

handling and so on.

sustainability

One major trend guiding DC design

today is the desire to create sustainable

and environmentally friendly facilities. In the

Middle East this doesn’t necessarily mean

to “go green”.

There is no need to integrate all topics of

the commonly applied LEED® matrix. Some

points like “bicycle stands”, “skylights” or

“bringing outside air in” don’t seem to take

the region’s geographical conditions into

account.

But certainly a modern warehouse integrates into the environment in a number of sustainability aspects.

These sustainability aspects can be very

easy to implement. Some choices fitting well

to the Middle East are the use of clerestory

COVER STORY

Responsible choices of

construction systems and

materials

Construction with low

environmental impact

Energy, water and waste

management

Maintenance planning and

execution

Thermal, acoustic,

moisture, visual and

smell comfort

High air and water quality

•

I November 201210

windows instead of skylights in order to

prevent direct solar thermal impact. And it

should be specified to use white reflective

roof material to further reduce the heat gain.

Use ceiling mounted fans to prevent heat

stratification and provide air movement.

Or consider an extraction system on the

opposite side to the loading docks in order

to have a continuous air-flow through the

building to achieve a wind chilling effect.

Use energy-efficient fixtures, systems and appliances, but even better, use a building management system (BMS) which monitors and controls all consumptions in the building.

Other than the air-conditioning, lighting

is the major energy consumption. New

efficient T5 compact fluorescents are on the

way to becoming a standard for the industry

and are a big payoff.

Since there is a number of airconditioned

DCs in our region, maintaining a very tight

building envelope with the best insulation

coefficient is critical to energy savings. The

entrances at the loading docks should be

provided with means to reduce infiltration

of outside air into the building. Tight seals

around the trucks when they are backed-

up to the dock in combination with higher

insulation of the sectional doors are an

effective method.

It becomes sophisticated if the DC shall

also produce some energy: an installation

of photovoltaic panels on top of the facility

can become a utility size power plant in

the megawatt range. But the regulatory

environment does not always allow such

investments to be profitable.

Certainly solar thermal installations

should be considered: a cheap and efficient

solution to make hot water. Indeed, a

warehouse is not a residential building,

however, people do shower and wash their

hands there too.

COVER STORY

“Such modern warehouses are still not the norm in the UAE and even less in the greater region. But there are already some respectable examples out there in our industrial zones. And a high quality modern warehouse finds a quality tenant much more easily and therefore also reliable investors.”

Paul Antonio Schneuer, Business Development Director, GSE Design & Build

November 2012 I 11

ANALYSISPROFILE

June-July 2012 I 11

I November 201212

ehrhardt + Partner: Modernisation of Warehousesthe warehouse management system lFs has been safelyand successfully integrated many times within the frameof complex modernisation projects.

COVER STORY

November 2012 I 13

COVER STORY

ehrhardt + Partner: Modernisation of Warehouses

the modernisation software system’s flexibility, functionality and reliablitiy as well as on the specialist knowledge of the partner company, commissioned with modernisation.

Here, Ehrhardt + Partner can play off

their competence.

Together with their specialized

subsidiaries, E & P company realizes

complex warehouse modernisations

within short times reliably and safely.

Ehrhardt + partner contribute to modernization of warehouses by:

Correction of disturbing sources and reduction of downtimesIncreased process securityImproved use of spaceTransparent and efficient processes in the entire warehouseBasis for the application of the most modern picking technologiesInvestment and future security

I November 201214

COVER STORY

The service and supply chain know E+P for their modular LFS warehouse management system. This system can be used across various industries and is designed both for simple and more demanding requirements. The standard system supported by a relational database controls the entire material and information flow in logistics centres by means of dialogue supported applications.

The high development standard of the LFS warehouse management system guarantees customers maximum investment security and is future-proof; high functionality and an extremely economical quality product. It goes without saying that the LFS system has communication interfaces with all conventional ERP, MMS and MRP systems; likewise there are services for use in SOA environments, and easy connection of software systems.

The reliable integration of LFS into these

systems and connection to prevailing carrier

haulage, customs and online shop systems

has already been put to the test in multiple

projects.

Problem-free data exchange using

computers and other software systems

via EDI, IDOCS, XML, FTP, DDM, TCP/

IP MQ Series socket connections, etc. is

guaranteed.

An important focus of activity at Ehrhardt + Partner is the reliable, deadline compliant and on-budget modernisation of manual and automated logistics.

LFS guarantees increases

in process efficiency, allows

significant savings and a long-term

maintainability at low costs.

November 2012 I 15

COVER STORY

Compared to other warehouse management systems,LFS saves up to 70 percent with regards to future adaptations or extensions.

accepting their new technology E+P have a logistics centre where people

are trained how to handle their software.

At their innovative logistics centre, top

trainers and warehouse logistics experts

convey highly specialised learning content

encompassing the entire subject area:

fascinating and above all, authentic,

practical experience for practical application

– from radio frequency via Pick-by-Voice to

RFID.

So whenever a new customer wants to

implement their software in their warehouse,

they learn it in practice, and help them

to implement the software on their own

whenever they need it.

the future of a modern warehouse in the gulf region

In today’s hectic and complex business

environment, supply chain professionals

need to make certain that they themselves

as well as their staff have skills to succeed,

that’s where education comes in.

The challenges of the 21st century with

globalisation, the growing influence of the

World Wide Web and accelerated climate

change will affect all industries and will call

governments and executives all over the

world to action.

logistics will be a genuine trendsetter for the economy of the future

The majority of political, regulatory and

legislative stakeholders still see logistics

in the limited sense of goods transport,

warehousing and special process solutions,

rather than recognising the macro-

economic relationships. Logistics fulfills

a vital backbone function in supporting

macroeconomic processes and the

operation of markets, critical infrastructures

and provision to consumers. In addition,

logistics has long been a high-tech industry,

with important developments like RFID,

GPS, satellite navigation or in turn driving

ecommerce.

The next generation of the Internet

will lead to completely new business

models and industrial processes. Logistics

companies will also be able to provide all or

parts of more complex production, delivery

and service processes than ever. It is in this

light that the competitiveness of industries is

increasingly dependent on logistics.

For all these reasons education and good

knowledge helps to keep up with the

accelerating changes, and the Middle East

keeps on growing with the rest of the world

as an unity.

It is recommended that associations

collaborate or partner to some degree

to consolidate and deliver a common

foundation upon which to build a

specialisation. That is a big challenge, but

E+P believes it can be done. With their

expert knowledge and experience, they

can introduce new technology to family

owned companies having traditional ways

and which are losing their knowledge and

expertise by relying on ageing manpower.

They can help them in keeping their

knowledge gained through the years,

and assimilate it with existing and future

technologies.

I November 201216

COVER STORY

The Ideal WarehouseNowadays, discipline and technology combined with advanced management skills have conquered the warehouse premises. That was very necessary to align with the high-profile services that the freight industry is offering these days.

Do you remember the time when warehouses were built for storing goods only?

At that point in time any type of product was brought into miserable planned and maintained warehouses for the sake of being stored.

That means that goods on fragile and poorly built pallets were brought into warehouses and were left there for a longer period of time until all the stock was used up and the next vessel arrived for refilling the stocks again.

Yes, this was a scenario of “yesterday” when warehouses were built for the purpose of storing goods. As we all know this is not true for the modern warehouse of today any longer. We have to admit that the term “warehouse” is not fully correct any longer. These days we are talking about distribution centres as a warehouse now has to cater for much more than for just storing goods.

By Reinhard Wind

November 2012 I 17

COVER STORY

In fact storing is not the thing that you want any longer because no one wants a lot of assets lying around, as it is dead (not working) capital.

a warehouse is a performance centre where various value added services have to be performed.

Goods are brought in and they are stored for the shortest time possible. Before being shipped to the retail outlets, supermarkets or any sales organisation, the products are picked, packed, assembled and sent to destinations throughout the region.

in past decades in the logistics world, a complete “new” market niche has been created.

We call it contract logistics and/or third party logistics providers (3PL). These guys very well understand the needs of the different industries and they offer their services for very competitive rates. Often they offer their services for a particular niche only because the needs for handling pharmaceuticals, explosives, luxury watches, and garments, spare parts for cars and trucks or heavy tools are quite different. Contract logistics has become a booming business in the Gulf Region.But the client! He also has changed quite a lot over time and has become very, very demanding.

The client wants to know everything in detail for a fair price and he wants to know where his products are, when they arrive and he wants to have this information available at any time.

Therefore, warehouses needed to adapt to those requirements. Warehouse management systems provide the customer with the information he requests and the client can track and trace the goods and he can set his sales strategies accordingly.

Over the past five to ten years, the warehouses in the Gulf Region have evolved to something like high bay warehouses with super flat floors, high quality racking solutions with a narrow aisle set-up and VNAs for utilising the floor space and they have zones for value added work.

The warehouse staff these days is skilled, trained, knowledgeable and motivated to do a good job. The managers very much concentrate on the safety standards to reduce the risk of injury and they increase the efficiency in the warehouse dramatically.

We could say that discipline and technology combined with advanced management skills have conquered the warehouse premises.

That was very necessary to align with the high-profile services that the freight industry is offering these days. Air, sea and road transport has improved dramatically in the past decade and “just in time” services are challenging warehouse operations.

Every single day thousands, of planes, ships and trucks are bringing goods from all over the world to be stored and redistributed in the region or reshipped to

some other destination somewhere around the globe. We call it the global supply chain that has infiltrated our daily work. We are no longer a “stand alone” solution that can live without any influence from the outside world, but we are an integrated element of the global supply chain network. We recognised that the logistics and supply chain operations in the Gulf Region had to widen their vision and had to bring real supply chain professionals on board, who have the experience to integrate the local operation into the global supply chain network smoothly and profitability.

The logistics and supply chain companies in the region also had to experience that they only can survive and thrive, when establishing themselves as a valuable link in the global supply chain. That means that only when succeeding in positioning their own operation as a real value offer in the supply chain they can survive and thrive. The client then honours it by booking the respective services. But not only that. The operation has to be profitable in the long run.

And what does this view have to do with the modern warehouse, you might ask? Everything – is the answer. Otherwise we still would deal with outdated and old, badly maintained and insufficient warehouses. Only the recognition to be an integrated link in the global supply chain made warehouses evolve into distribution centres with a high value service offer.

But it was not easy for the contract logistics industries to learn this lesson. Actually they “needed” the bankruptcy of the Lehman Brothers in September 2008 and the following economic crises to be able to understand and to redesign their offer, so that they can sustain their operations even in hard times. But the choice was easy: closing down, selling or reinventing themselves by adopting the offer to the demands of the client.With that, the view towards their own services changed completely. Things got dramatic at first, but after months and even years of adopting the service portfolio of the contract logistics companies could gain ground and could change into profitable companies.

It is always difficult when the market changes from a seller market to a buyer market. In a buyer market the buyer says what he wants and needs and the seller has to provide the services for that.

I November 201218

That needed a lot of flexibility and rethinking as so many companies were used to easily selling their services to the market because the demand was by far higher than that of the supply. But this is not the end of the story.

After the bankruptcy of the Lehman Brothers in September 2008, the world was in a constant state of turmoil and crises. The never-ending list of globally changing conditions and the insecurity has left scars on the supply chain operations.

The highly experience Supply Chain Manager is requested to anticipate so many things and the consumer requests the shortest time to market.

Goods are manufactured in some part of the world one day, and they should be available in the shelves of the supermarkets and stores all over the world almost on the next day.

Then, we see changing economical and political situations, embargos, wars and natural catastrophes; and we see the Supply Chain Manager with his operations and his warehouses, trying to find a red line amongst all these sensitive and fragile global factors.

Can you remember what happened when this volcano with an unpronounceable name in an island erupted some years back? The whole of Europe was in a state of shock when the air traffic stood still from

one day to another. Or just look a few weeks back when hurricane “Sandy” hit the shores of the United States and the daily supply collapsed within hours.

Then we saw the Arab spring where trade routes were badly affected and we see the pirates in Somalia and other parts of the world, who make the insurance premiums for cargo transport hike up tremendously. All these factors affect our warehouse operation in one way or another.

So what is the formula for the most modern warehouse? How to plan it for the best? We could say that there is not one formula, but thousands of different formulas. Every operation has to understand its core values and its USP (Unique Selling Proposition).

Every operation has to widen its view in terms of becoming a valuable part of the global supply chain.

All of a sudden, shortcomings and bottle necks are discoverable and the urge to solve these matters arise.

Then a very high operative stability plus a highest flexibility needs to be put into the equation. Some scenarios and redundancy concepts have to be considered in case something unexpected happens

COVER STORY

e.g. if some key personnel leaves, if some security threats affect the global and local supply chain of if the global economy gets hit again.

When setting up such extreme scenarios, the effects on your own operations have to be understood and measures have to be taken if certain things could jeopardise the service quality too much.

But all these scenarios are not a one-time look at, but a continuous process that the responsive Supply Chain Manager has to come up with regularly.

All these factors influence our view towards our warehouse and the position we have in the local and further on, in the global economy. With that, we develop visions that are enhanced, and that help our operations to go through rough times. We look at our intangible operations with the tangible warehouse and the fleet that we are operating.

Supply chain professionals, over time, develop this kind of view and they care very much about all the factors that may or may not influence their operations. Then, and only then, warehouses are built in harmony with the surrounding circumstances and they are part of a value chain, the global supply chain. Then the seeds are sown to thrive and to lead.

19

Selected References:

Take your warehouse to the pole position

Visit the fi rst Logistics Solution Center in Middle East at Dubai DLC

EPS – Ehrhardt + Partner Solutions DWC – LLCSoftware Systems for Warehouse Logistics Dubai Logistics City · P. O.Box 7480 · Dubai, UAE

Phone (+971) 4-87 01 000 · Fax (+971) 4-87 01 050

www.ehrhardt-partner.ae · Email: info@ehrhardt-partner.ae

Full Logistics Software Suite

Logistics Focused SolutionsWarehouse Management System LFSWarehouse Planning and Consulting

Warehouse Optimization · Distribution Management

LFS – your total Solution

The warehouse management system LFS, is modular appli-cable to all industry sectors. It was designed and imple-mented for both, simple requirements applications as well as complex. Through dialogues based, the LFS manages the complete mate-rial fl ow and information of logistics center.

Perfect Ensemble Playing

www.ehrhardt-partner.ae

I November 201220

LOG.WINDOW

uAe logistics market to exceed usD 10 billion in 2015 Barloworld Logistics, a leading

provider of logistics and supply chain

management solutions, recently

revealed that it is considering several

small acquisitions to further strengthen

its expertise and provide clients with

smart supply chain solutions.

FedEx Express Opens New Facility in Dubai FedEx Express, a subsidiary of FedEx

Corp. (NYSE: FDX) and the world’s

largest express transportation company,

is further increasing its presence in

the UAE and expanding its commercial

footprint in Dubai.

The new facility in Al Garhoud was

officially inaugurated by His Highness

Sheikh Ahmed bin Saeed Al Maktoum -

President of Dubai Civil Aviation Authority,

Chairman of Dubai Airports, Chairman

and Chief Executive of Emirates Airline

& Group, along with Mr. Gerald P. Leary -

President of FedEx Express Europe, Middle

East, Indian Subcontinent and Africa

and David Ross – Senior Vice President

of FedEx Express Middle East, Indian

Subcontinent and Africa Operations.

The opening of the facility is another

milestone for FedEx in the region. Last

year, the company celebrated the opening

of a 48,000 square feet facility in the Jebel

Ali Free Zone (JAFZA). In 2011, FedEx

also launched its new B777 Freighter

intercontinental flight route, which provides

significant service improvements

for customers shipping between North

America and the Middle East.

“FedEx has been operating directly in

Dubai for more than 23 years, establishing

our regional hub here, with flights linking

the Middle East to the rest of the world.

The investment in the Garhoud facility is

in line with FedEx’ strategy to continue

offering outstanding services that fit our

customers’ needs”, said Gerald P. Leary.

The new facility in Al Garhoud is the

fourth and largest FedEx station in

the UAE Incorporating state-of-the-art

technologies and advanced package

processing systems that can sort up to

3,000 packages per hour, inbound and

outbound shipments are now processed

faster - enhancing the overall customer

experience.

This, as the company’s capabilities are

being leveraged by clients to align

their supply chain strategy with their

business goals to achieve a competitive

advantage.

Barloworld Logistics stressed that rapid

market growth

and large-scale

investments

in the UAE’s

logistics sector

as well as in

other GCC states

underline

the important

role of this

key industry

in realising

the economic

diversification program being adopted by

different countries in the region.

Frank Courtney, Barloworld Logistics

Chief Executive for EMEA region, said:

“Supply chain management plays a

crucial role in the sustained economic

growth of the UAE, as an increasing

number of investors are taking advantage

of the country’s advanced logistics

infrastructure and strategic location,”

Courtney added.

Barloworld Logistics currently offers the

full breadth of logistics services and

specialised competencies, delivering

strategic support to clients in the UAE

and across the GCC.

November 2012 I 21

LOG.WINDOW

JAFZA and Dubai’s Competitiveness is Strong

JAFZA held its annual Business

Associates Forum 2012 at the Emirates

Towers Hotel on Tuesday the 6th

November. The forum attracted

experts in their fields, including key

business consultants, trade and

investment specialists, and government

representatives.

The evening’s conversation, themed

“Competitiveness of a Location”, was

designed to answer and discuss how Dubai

and JAFZA are positioned to play in the new

world economy. Several key supporting

trade partners, consultants and stakeholders

were recognised during the forum for their

dedication and contribution to JAFZA’s

success over the last year and received a

token of appreciation.

In his closing address, Deputy CEO of

JAFZA, Ibrahim Mohamed Al Janahi said:

“Without the support of all our stakeholders

and partners, without their contribution,

their feedback, and their dedication to

success,JAFZA would not be the success it is

today.”

Two New Heads at CHAMP Cargosystems

CHAMP Cargosystems has

appointed Dirk de Rooij Head of

Commercial Operations EMEA & CIS

and Steven Fayers Head of Proposition

Development eCargo to further grow

the business and strengthen the

management team. CHAMP provides

the most comprehensive range of

integrated IT solutions and distribution

services for all players in the air cargo

transport chain.

Dirk de Rooij has been named Head

of Commercial Operations – EMEA & CIS

at CHAMP Cargosystems. He is reporting

directly to the VP and is responsible for

all sales activities in the EMEA & CIS

region.

In addition, Steven Fayers has joined

CHAMP Cargosystems as Head of

Proposition Development eCargo. Fayers

has 15 years of experience in air cargo

information technology under his wings,

having worked for BA (Speedwing),

BT (Syntegra), and UBM Aviation (OAG

Cargo).

“We are delighted that two such

recognised sector professionals join our

team. CHAMP Cargosystems has set

itself ambitious goals, and we expect Dirk

and Steven to help us further expand

our footprint in the air transport market

despite the current economic climate.

They bring a wealth of experience and

excellent business contacts to CHAMP,”

says James Fernandez, Vice President

Global Commercial Operations, CHAMP

Cargosystems.

Dubai International Airport’s Strong Performance

Dubai Airports reported strong

performance in the first nine months

of 2012, with passenger traffic

reaching 4.78 million compared

to 4.23 million recorded the same

month last year.

The strongest market in terms of

passenger growth were South America

with +106.3%, mainly driven by Emirates

Airline’s new operations to destinations

there, followed by Russia and CIS,

Australasia and North America. Jamal

Al Hai, Executive Senior Vice-

President, International Affairs &

Communications, Dubai Airports,

said that “these figures confirm the

importance placed on Dubai as an

international airport.”

I November 201222

LOG.WINDOW

DHL, the world’s leading logistics

company, has hosted the latest event

in its ‘Partners in Trade’ series held

last November 5, 2012; looking at the

importance of the US trade lanes to

customers in the UAE. The event provided

a unique platform for DHL to bring

together partners in the UAE that have an

invested interest in trade with the US and

was a demonstration of DHL’s ongoing

commitment to enhancing international

trade lane relationships and increasing

global connectivity for the benefit for the

UAE economy.

The event, which took place at The

Address Downtown was hosted by

Frank-Uwe Ungerer, Country Manager

for DHL Express in the UAE, and Karsten

Aufgebauer, Senior Vice President

and General Manager for DHL Express

Northeast US. To further support US – UAE

trade growth, DHL Express partnered with

the US Department of Commerce’s benefit

ship operators by allowing them to utilise

our full International Trade Administration

(ITA) earlier this year to help small and

medium sized businesses breakthrough

into international sales opportunities in

the global market place, by providing

all-inclusive export assistance to the SME

sector.

Frank-Uwe Ungerer, Country Manager

for DHL Express in the UAE, said: “As the

International Specialists, we believe it is our

overarching duty to support our business

partners and tailor our logistics offerings to

meet their ever changing business needs.”

DHL Hosts ‘Partners in Trade’ Event to Discuss UAE to US Trade Routes

GEODIS WILSON SPONSORED DEFENCE LOGISTICS & SUPPORT FORUM 2012

The global multimodal service

provider Geodis Wilson was one of

the Sponsors of this year’s Defence

Logistics & Support Forum which

took place at The Oryx Rotana

Hotel, Doha, Qatar from 11th to 13th

November 2012.

The event was attended by

Général (2S) Bertrand Louis Pflimlin,

Defence Adviser for Geodis and

Francois Coron, Geodis Wilson Qatar

Managing Director, together with

other executives from Geodis Wilson

Qatar, who were on hand to discuss

the specific challenges of the defence

logistics supply chain and how Geodis

Wilson’s proven track record can help

companies to meet this industry’s

specific challenges.

The event focused on developing operational

efficiency and streamlining procurement

systems to create logistics excellence. With

Qatar’s procurement and military spending

growing rapidly there is a greater need for the

development of efficient, effective and

interoperable logistics systems and

strategies. The same is true for Qatar’s

allies in the region where progress in recent

years has been rapid.

November 2012 I 23

LOG.WINDOW

EMERSON INVESTS US $33 MILLION IN MIDDLE EAST AND AFRICA HEADQUARTERS

Utico eyes Coal Power projects across GCC

Globe express services (Overseas Group) announces 12 per cent growth

After announcing its ambitious US$408

million (Dhs1.5 billion) coal power plant in

the UAE recently, Utico Middle East, the

GCC’s largest private full service utility

and solutions provider, is now taking its

mission to provide clean coal power to the

rest of the GCC.

Utico Middle East and Shanghai Electric,

the world’s largest coal power company,

recently announced a joint collaboration

to establish the world’s greenest coal-fired

power plant in Ras Al Khaimah. The Dhs1.5

billion facility is expected to be completed

in 2015 and will generate 270 MW of power

when fully functional.

Richard Menezes, managing director of

Utico, described the facility as a milestone

Globe Express Services (Overseas

Group), one of the world’s top

100 global logistics providers, has

announced a 12.21 per cent growth

from January to August 2012

compared to the same period in 2011,

which is in line with the company’s

goal of achieving at least a 15 per

cent increase in business volume

between 2012 and 2013.

GES (Overseas Group) further

revealed that the UAE remains a key

growth catalyst for the company as the

country has again improved its ranking

in the World Bank’s biennial Logistics

Performance Index (LPI) with a score

of 3.78, jumping to 17th place in 2012

from 24th in 2010 among 155 countries

surveyed and topping the list in the

Arab world.

GES (Overseas Group) also pointed

out recent surveys showing the positive

growth of the UAE’s logistics sector,

which has been predicted to reach a

value of around USD 9.4 billion by 2014.

Accordingly, the company has reported

a sustained increase in demand for

its core services that include Project

Logistics and Management (out-of-

gauge, breakbulk, RoRo) and Logistics

and Compliance Consulting.

Emerson announced it is investing

USD 33 million to expand its Middle

East and Africa headquarters campus in

the Jebel Ali Free Zone in Dubai. With

new distribution facilities, assembly

areas, testing and offices, the expanded

headquarters campus will enable

Emerson to closely support its customers

in the region.

Covering an area of 13,000 square

metres of developed space, it will

significantly increase the size of Emerson’s

existing facilities in Dubai and is scheduled

for completion by the end of 2013. The

expansion will enable Emerson Climate

Technologies, an Emerson business, to

consolidate two existing Free Zone sites.

“The new building will also help us support

employees, customers and end-users with

product and technical training that might

previously have required travel outside

the Middle East,” Ed Purvis, executive vice

president of Emerson.

development for the Arab world that

would enable GCC nations to meet their

utility requirements while showcasing their

commitment towards clean, green energy

resources.

Utico is currently in talks with Dubai which

wishes to procure 12% of its power from

clean coal as well as other GCC countries to

implement this unique clean energy project

at substantially lower power tariffs.

I November 201224

LOG.WINDOW

INNOVATIVE LOGISTICSGeodis Wilson UAE LLCPO Box 219, Jabel Ali Freezone UAETel. +971 4 880 9220 Fax. +971 4 880 9337info@geodiswilson.com

www.geodiswilson.com New research from Brocade indicates

that many channel organisations are being

impeded in their efforts to move toward

cloud-based professional services due

to a lack of flexibility and capability by

their vendors. The study revealed that in

addition to direct competition, channel

organisation’s professional services

ambitions are being restricted by a lack

of innovative vendor solutions, overly

complex programs and proprietary vendor

technologies.

Based on a survey of over 500 channel

organizations worldwide, the report revealed

that almost half of respondents expect

professional services to become their main

revenue generator by 2020. Yet, for

Channel Partners Expect “Cloud Professional Services” to be Main Revenue Generator by 2020

Pierre Blayau, Chief Executive Officer

of SNCF Geodis, has reorganised

responsibilities at SNCF’s Transport and

Logistics Division in agreement with

SNCF Chairman Guillaume Pepy.

As part of a governance change

at Geodis decided by the Board of

Directors, Pierre Blayau, Chairman and

Chief Executive Officer since January

2001, has become Chairman. On his

proposal, Marie-Christine Lombard has

been named Chief Executive Officer,

effective from 24 October 2012. Ms

Lombard was previously Chairman and

Chief Executive Officer of TNT NV.

Jean-Louis Demeulenaere, Chief

Executive Officer of Geodis, is leaving

the company to pursue new projects.

The Board of Directors joined Pierre

Blayau in expressing its gratitude

for the work he has accomplished at

Geodis.

Commenting, Pierre Blayau says he

is delighted that a recognised sector

professional is joining Geodis to give

company employees a new sense

of momentum in a difficult economic

environment.

Guillaume Pepy adds: “Given the

crisis in volumes in the goods transport

sector, I fully support the changes made

by Pierre Blayau. The arrival of Marie-

Christine Lombard at the SNCF group

as Chief Executive Officer of Geodis will

strengthen the teams and ready Geodis

for a new phase of profitable growth.”

the majority of respondents, professional

services account for 25 percent or less of

revenues today.

The research also revealed the growing

customer demand for professional services,

with complexity and constraints on CapEx

reported as the biggest customer challenges.

Only 11 percent of respondents currently

look to their vendors for innovative finance

solutions and 19 percent for marketing

funding-- key when trying to build a brand

and reputation rather than sell on price.

He contends that to compete in professional

services sector, channel organisations now

need to consider several things such as

vendors’ strategies, vision, and approaches

to technology design support, etc.

PIERRE BLAYAU REORGANISES RESPONSIBILITIES AT SNCF’S TRANSPORT AND LOGISTICS DIVISION

WSS New Life raft Station Vital to Efficient Passage through Suez Canal

Wilhelmsen Ships Service

(WSS) has opened a new

liferaft service station in

Suez, Egypt, which will

service vessels transiting the

Suez Canal and Egypt’s main

ports.

Russell Dinwoodie, General

Manager WSS Egypt said:

“With over 17,000 vessel

transits per year in the Suez

Canal, this new Liferaft Service

Station is an important addition

to our global network. Its

strategic location will range of

liferaft services whilst waiting

to transit the Canal; avoiding

costly deviations, uncertainty

over service and supply levels

and ultimately, making passage

more efficient’.

Known as the ‘Highway to

India’, the Suez Canal connects

the Mediterranean Sea at Port

Said and the Red Sea at Suez,

making it a hugely important

navigation waterway. In

addition to liferaft servicing,

the new service station will

enable customers to carry

out liferaft exchanges at the

ports of Alexandria, Port Said,

Damietta, Safaga and Nuwaiba.

The Liferaft Exchange

Programme (LRE) from WSS

offers global exchange of out

of date liferafts for oprations

ones, allowing customers to

take better control of costs,

and ensure that their vessels

remain fully compliant. Since

its launch, the LRE concept has

proved to be a market shaper,

and is fast replacing the

traditional liferaft ownership.

November 2012 I 25

LOG.WINDOW

INNOVATIVE LOGISTICSGeodis Wilson UAE LLCPO Box 219, Jabel Ali Freezone UAETel. +971 4 880 9220 Fax. +971 4 880 9337info@geodiswilson.com

www.geodiswilson.com

United Motors and Heavy Equipment Co. awarded top performing service centre by MAN

The MAN service centre in Al

Qusais managed by the exclusive MAN

distributor in the Emirate of Dubai,

United Motors and Heavy Equipment Co.

has been awarded the top performing

service centre in the Middle East and

Africa by leading manufacturer of mass

transport vehicles MAN Truck & Bus

Middle East & Africa FZE.

At a ceremony to mark this occasion

at the Big 5 International Building &

Construction Show in Dubai World Trade

Centre, Markus Geyer, CEO Sales Region

Middle East & Africa for MAN presented

the award to Khalifa Saif Darwish Alketbi,

Managing Director of United Motors and

Heavy Equipment Co.and Darwish Bin

Ahmed in Abu Dhabi.

The UAE service centre outperformed

42 service centres from 35 participating

countries in the region, in addition to being

ranked among MAN’s top performing

service centres globally.

Ten service centres from the Middle East

and Africa were recognised for excellence,

proving the high quality of after-sales

support MAN is committed to providing to

its customers in the region.

MAN has a big product footprint in the

Middle East and North Africa region, with

more than 70,000 trucks and more than

8,000 buses currently in operation on

regional roads,” said Rudolf Wiegand, MAN

Vice president After Sales in Middle East

and Africa.

I November 201226

REPORT

BUILT TO SUITas an Option with Difference

Economic Zones world’s

Joe garwood, global

sales manager, built to

suit services, explains

the concept and all other

aspects of the innovative

EZw offering.

built to suit warehouse

When asked what a Built to Suit (BTS)

Warehouse is, Joe explains that it is exactly

what it is, a warehouse that is built to suit a

customer’s individual operation.

Customers consider BTS option mainly

due to the fact that they say what they

need, and we find a flexible solution to

deliver their needs such as:

the choice is basically down tothe customer’s preference.

Most customers prefer an “asset light” approach using OPEX (Operational Expenditure) on their balance sheet as opposed to CAPEX (Capital Expenditure), therefore a leasehold solution is the most suitable.

JAFA-Gazeley develops a building at its own cost and risk for an agreed specification, cost and timeline.

Our ownership solution is popular because it is also at JAFZA-Gazeley’s cost and risk but provides the customer an opportunity to own the building upon its completion. Development Management is particularly helpful for customers that prefer to own their own building and

To lease

To own

Development

Management Services

November 2012 I 27

are happy taking development risk, albeit using JAFZA Gazeley’s Intellectual Property, supply chain and skill sets to deliver a building within the customer’s budget and specification.

gazeley pioneers in warehouse development

Gazeley is an Economic Zones World group company and a leading global developer of sustainable industrial and logistics spaces, with a strong presence in Europe, Asia and the Middle East. They are experts in providing Build to Suit solutions and a tailored service to our customers.

Gazeley have developed over 7 million square metres of quality, cost-effective warehouses to date and they are committed to consistent and exceptional service in every market that they operate.

JaFZa-gazeley projects

A recent example of a building developed within the Free Zone was for the international 3PL CEVA. The building is located in JAFZA South and is a 63,121 sq. metre distribution complex, part ambient and part temperature controlled, which was completed in 34 weeks.

The building was handed over in compliance with all regulatory requirements within a challenging programme and we also facilitated “early access” for CEVA, six weeks before actual completion.

This enabled them to complete installations and commence immediate operation on the day of handover. Gazeley offer sites across JAFZA and TechnoPark and for our Development Management

services, we can assist our customers on a “Mid-Range” size of circa 5,000 sqm. With respect to our “to lease” and “to own” solutions, we have traditionally been able to work on projects with a 10,000 sqm and above built up area, but we are looking into launching a mid-size range offer into the market later this year.

We typically offer 10 to 20 year leases subject to the project in question. We have a large in-house construction team as well as our local and international “Virtual Team” of consultants and contractors who have worked on many of our projects in the past.

We take responsibility for obtaining these permissions as it is a “Turnkey” service to make the process easier for the customer.

Expected realistic timelines

Our CEVA project was delivered in a market leading time frame for that size of building, but most projects will take between 6 to 9 months to completion.

Cost depends entirely on the specification of the building a customer requires, however all of our solutions are competitive and cost effective.

“We are able to produce cost effective “green buildings” to suit a customer’s corporate responsibility commitments.”

Our philosophy is

cradle to cradle,

where everything is

destined for a new

life once it has served

its current usefulness.

Joe Garwood, Economic Zones World /Global Sales Manager, Built to Suit Services

REPORT

I November 201228

REPORT

Microsoft 8 Security Concernsfor Middle East Businesses Microsoft has officially launched the much anticipated Windows 8 in the Middle East last 19 November.

As the different versions of Windows

account for over 84% of the worldwide

operating system market share, this new

launch had a massive impact on both

businesses and home users alike.

Nicolai Solling, Director of Technology

Services at help AG believes that while

overall the new OS will in time enhance

security, changes in user behaviour

resulting from a massive systems overhaul

raised a number of potential security

concerns. Windows 8 which is closely

linked with the Microsoft cloud offering

SkyDrive promotes storage of information

on the cloud. As user data is now subject

to screening and handling by a third

party, they need to be made aware of the

implications of this. Furthermore, BYOD,

which is already a prevailing trend among

enterprises, is sure to be accelerated

by Windows 8. This then raises device

management and security concerns for IT

departments who will have to deal with the

influx of mobile devices.

Finally, unlike previous versions of the

hugely popular operating system, Windows

8 for desktops does not come with any of

the essential pre-loaded Microsoft Office

applications such as Word, Excel and

Powerpoint. As Microsoft Office 2010 is

available for AED 1000- about a third of

the cost of a high end laptop- home users

would be tempted to download pirated

copies of the same.

November 2012 I 29

CONTACT US TODAY!T: +971 (4) 4334 360E: info@gutenberg-dubai.com

Request the newMedia Information!

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Media Information 2012/2013| PRINT | | WEB | | DIGITAL | | FACE TO FACE |

MIDDLE EAST

LOG.WINDOWThe LOG.WINDOW section focuses on people and achievements. It communicates all important news for the supply chain industry. The reader gets to know about new acquisitions, people in a change and all necessities to be known. The news are brought in a brief and easy to read style.

COMPANY PROFILESMost companies have a far wider product and service portfolio than the public knows. That is why we present companies in a way that the reader easily grasps the story behind the company, organization or authority.

PROCESSES & SOLUTIONSWe look in depth into processes, case studies and solutions to give a wider spectrum of knowledge to our readership. We feature realistic scenarios that are ready to be applied for others. Partly this is covered in case studies, in educational expertises or in industrial analysis.

TECHNOLOGYWhat would the supply chain be without technology? The technology section describes the “must have” technologies and gadgets that make the supply chain processes more efficient and faster. Easy to read extracted from technical providers.

EVENTS & MOREWe cover some of the most important and in-teresting events from the supply chain industries around the region and abroad. We grasp the es-sence and the values and give our brief overview. We cover all that with pictures and we point out the highlights of the events.

LOG.CAFEThe LOG.CAFE gives Influential and powerful personalities the possibility to contribute their valuable insights to top issues from the supply chain industries.

BE POSITIONED VIA> Print Magazine> Inlets & Supplements> Web Portal> HTML mailings> Industrial Events> and much more

Your Logistics & Supply Chain Experts

I November 201230

ANALYSIS

WAReHOuse OPTIMIsATION: The Little But Important Components in Any WarehouseOver the past 30 years or so, the role and meaning of the warehouse have changed significantly; great emphasis is now being placed on customer satisfaction and retention along with the need to upgrade and modernise the warehousing operation.

Many companies have already started seeing their distribution as well as their warehousing operations not as a direct expense any more, but as a significant profit centre, which with the right management would significantly contribute to the welfare of their total business entity.

new technologies and methods

These have been started forming part of the new & improved Warehouse Management System applications such as;

By Petros N. Zenieris

November 2012 I 31

ANALYSIS

Voice Technology, Pick-to-light, Automated Storage & Retrieval Systems, Pick & Go Order Selection, or even more familiar and widely applied ones such as; Radio Frequency Identification (RFID), Automated Material Handling Equipment (MHE), Bar Coding, just to name a few.

So, when people consider optimising warehousing operations and creating an effective and efficient warehouse environment, a significant percentage of them will usually tend to consider and make decisions towards the upgrading and updating of existing equipment and applications similar to those mentioned above.

Many times however, people tend to overlook a number of simple, basic, yet essential components that will always affect any warehouse’s efficient and effective operation if the right amount of appropriate and frequent attention and consideration would not become accessible.

These are little, but important components in any warehouse; which in most cases tend to be neglected:

training and procedures

It is relatively inexpensive, but it will likely have a significant impact and a greater return on investment in your warehouse operation.

The warehouse manager must insist and aim for the proper and accurate implementation of:

a. Creation of Procedure manual (Standard Operating Procedures - SOPs)

b. Frequent and appropriate training Warehouse operations that lack adequate & up to date procedures (SOPs) along with frequent employee training plan are most likely to suffer from poor quality, low productivity, potential safety issues and general lack of control.

The only way forward is to define as well as document all your warehousing activities into simple, comprehensible, easy to follow step-by-step procedures and implement a compatible employee training programme which will match the department’s operational needs.

Remember, frequent training is an important tool to all your employees’ business development and progression.

Extra emphasis and additional support has to be given to the newly recruited staff, as they would need more time to familiarise themselves with the new operating environment and comply with the company’s applicable rules and regulations.

rules and regulations

Managers and Supervisors should not feel shy and they should spare no effort in communicating to their respective staff of how they should be doing their jobs in a proper way.

Being a manager, you must be always ready, prepared and willing to exhibit to your staff the correct way of doing, handling and completing jobs and tasks in your working environment.

Never assume they know or they can handle the assigned task; you must check and then re-check with them that they can correctly deliver it.

tools

Managers must ensure that their employees have got the right tools readily available in order to perform their assigned tasks. Right tools can and will definitely have a significant impact in your business. However, not only the right tools, but “quality” tools.

Tools to be considered are mainly categorised into three (3) sectors:

• Warehouse Tools (Hand Pallet Trucks, Hand Trucks, Fork Lifts, Pallets, Racks, Dock Levellers, Clip & Black Boards etc)

• Cleaning Supplies (Brooms, Dustpans, Dust Bins etc)

• Safety Items (Face masks, Hand gloves, Earplugs, Back support belts, Hard hats etc)

Training and procedures

Rules and regulations

Tools

Housekeeping and safety

Identification

Paperwork

An easy way to enhance

cognizance of rules and

regulations is to create

posters and place them

clearly on visible locations

within your operating

area(s) as to be observed

by all concerned.

I November 201232

ANALYSIS

Proper maintenance schedule for all warehouse equipment is a vital parameter for both productivity as well as safety issues.

Housekeeping and safety Good and applicable housekeeping practices will always result in improvements in safety, productivity and morale within your warehousing environment. Implementing specific and regular cleaning schedule will ensure a cleaned, safe working environment at all times.

Floors must be kept clean – should be swept at least once a day. All spills must be cleared right away.

Debris such as broken pieces of:• Outlets• Plugs• Light bulbs (correct wattage)• Cords & extension cord• Circuit breakers & fuses

> Fumigation

Quarterly fumigation must be strictly observed at all times.

It should only be conducted by trained and registered applicators. The goal of fumigation is to maintain a toxic concentration of gas, long enough to kill the target pest population.

At the end of a completed fumigation, a certificate saying all types of chemicals used must be issued by the company in

charge and be given to the storekeeper for safekeeping.

All certificates must be retained and should be ready for presentation to authorities for inspection upon request.

> Pallets

All Stock Keeping Units (SKUs) must be placed either on wooden or plastic palletsor on racks. Never store or stack products directly on the warehouse floor, so that any potential spillages or leaks from the roof will not damage the products.

> Stacking & Storage

There are various types of products which can be stacked in a warehouse such as cartons, bags & bales, metal or plastic

Have specific allocated areas for all Material Handling Equipments (MHE) which will be parked or placed within the warehouse area. Ensure that all staff will return to their respective areas after each use, as it will help to easily identify and pick them up for the next assignment without wasting time searching for them within the warehouse location.

November 2012 I 33

drums, steel tubes & pipes, flat sheets & coils just to name a few.

There are also numerous ways and techniques to stack such products. The size and shape of a stack depends on the storage space availability and on the size, bulk, weight & fragility of the units to be stored.

Stacks can be arranged in a column, square, pyramid, lean to stack, or triangular form. The storage of goods must be done in such a manner as to prevent contamination. (i.e. soaps & detergents must be stored away from foodstuff and

confectionaries, electronic appliancesmust be stored away from cartons of hard

soaps because of moisture problems)

> FIFO

The proper application of First In First Out (FIFO) method will ensure optimum movement and accurate handling of all products (incoming & outgoing) in any warehouse, but most importantly it will safeguard you and your business from ending up with expired or close to expiring products in the store.

> Damages

All damaged, expired or rejected goods must be isolated in a separate but well designated location within your warehouse area and such location should be clearly identified as such.

> Medical Fitness Test

A certificate of medical fitness issued by a recognized hospital or clinic must be

obtained for all warehouse employed staff (labourers, operators, supervisors, managers), which will certify them as beingfit and healthy to handle any edible-food or pharmaceutical related products in their respective stores.

> Identification The warehouse manager must always aim for and ensure for a clear and visible identification of all stored products and locations within the warehouse environment.

Such aims will tremendously assist the order picking as well as the loading andunloading activities of various goods and ensure a faster and more accurate progression.

• Use clearly readable labels on pallets or bulk stacks of cartons or other materials.• Paint or mark floors to designate floor storage assigned areas.• Use signs to identify aisles.• Use specific and clearly marked storage space for placing all your MaterialHandling Equipment (MHE) when not in use.

All depot-inbound Stock Keeping Units (SKUs) on pallets or on bulk stacking must

have ID tags which should include the following data:

paperwork

Create easy ways for documentation requirements such as abstracts, customer

invoices, delivery notes, delivery orders, etc; whether on hard form (actual documents) or on soft form (stored files inthe computer).

Maintain a proper filing system in each store and ensure accuracy & consistency in all your documentation processes. Also, maintain files in good order and ensure continuity at all times.

In essence, all above-stated six components represent what we would call the little but important and sometimes, neglected, components in any warehouse.So, go ahead and give them a try.

Talk to your people about what is required and make all necessary changes to ensure an efficient and effective warehousing environment.

It is easy. It has been done, and you can do it too.

“There is an easy way and a hard way to do a job; the easy way sometimes involves nothing more than having the right tools to use” - Hugh Young

ANALYSIS

Product Description

Item Reference Number

Manufacturing Date

Expiry Date

Batch Number

Quantity

I November 20123434

REPORT

DP WORLD HANDLES 14.2 MILLION TEU IN THIRD QUARTER OF 2012DP World reports volume growth of 4.5% for the first nine months of 2012.

This was 1% lower than the same period

last year reflecting the divestment of three

joint venture terminals and a decline in

volumes in the Europe, Middle East and

Africa region. Like-for like gross container

volume growth in the third quarter was

0.5%.

Gross container volumes have

continued to grow 4.5% in the first nine

months of the year driven by strong growth

across the Americas, Asia Pacific, Middle

East and UAE region.

The UAE region continued to increase

the number of containers handled with 3.4

million TEU handled in the third quarter.

This takes its volumes in the first nine

months of the year to 4.6% ahead of the

same period last year.

The portfolio of consolidated terminals

reported a 0.7% decline in volumes in the

third quarter as the Asia Pacific and Indian

Subcontinent region and the Europe,

Middle East and Africa region reported a

small decline in volumes.

For the nine months to 30 September,

container volumes across our consolidated

portfolio would have increased 3.4%

ahead of the same period last year

had our terminals in Australia not been

deconsolidated from 12 March 2011.

Chairman Sultan Ahmed Bin Sulayem

said: “During the third quarter of the year

we have taken advantage of opportunities

to reposition our portfolio towards

higher return businesses where we have

management involvement. These recent

divestments allow us to recycle cash into

projects already within our Jebel Ali (UAE)

and London Gateway (UK) and, over time,

to invest in new opportunities in line with

our strategy, while maintaining balance

sheet strength and flexibility.”

35

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I November 201236

FEATURE

36

Simplifying the business of trade paymentdubai trade, the premier trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in dubai under a single window has introduced the rosoom wallet.

36

November 2012 I 37

FEATURE

Simplifying the business of trade payment

the rosoom wallet, a prepaid virtual wallet created by dubai trade, that allows companies an easy, secure and convenient payment option on the dubai trade portal.

Rosoom Wallet acts as a safe payment instrument sitting between the company’s main bank account and their operations staff who typically need tpomake many small online payments to move cargo.

It underlines Dubai’s position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies.

Dubai Trade’s Mahmood Al Bastaki said, “We launched the pilot phase in June 2012 and we have 5 key customers who have been using Rosoom Wallet to pay nearly 6 million transactions over the past 5 months, across 17,000 payment transactions to DP World.

challenges in implementing

Rosoom Wallet itself was conceptualised due to the challenges faced by our customers in using the Direct Debit payment mechanisms.

Companies in this region have not embraced online internet banking in a big way.

Due to this inherent fear and mistrust of online channels, we have had poor adoption of the Direct Debit payment method. Plus, it was a bigger challenge to integrate directly with the banks as their focus has been on cost-cutting over the past few years due to the recessionary climate.

I November 201238

FEATURE

So, Dubai Trade decided to innovate with the available technology and came up with the concept of a virtual wallet that requires only one person in the company (typically the finance department or CEO) to top-up their Rosoom Wallet account on a periodic basis depending on the volume of business that they do on Dubai Trade. The Rosoom Wallet then enables the finance department to create multiple users who are authorised to use the available

funds on Rosoom Wallet to make secure payments to DP World.

Additionally, we had come up with a reliable mechanism to ensure that such information is not tampered with.

We are proud to associate ourselves with HSBC Bank in this regard who provides this key integration component.

benefits to Users

Rosoom Wallet not only allows easy and comprehensive reporting about payments

to service providers, but also allows the companies to:

• Make secure online payments without having to expose their main bank details to their staff• Maintain limits and controls for each user for enhanced security• For a robust security mechanism that protects their funds with Dubai Trade and also, • The convenience of maintaining once prepaid account for usage with multiple service providers (DP World in the pilot phase, but will be rolled out to all service providers linked to Rosoom ePayment gateway).

What comes next with Dubai Trade as an innovation leader?

We are constantly striving to make online payments more secure and convenient for our customers. This is a key step in maintaining a healthy e-adoption for all our online services.

We understand the “today’s innovation is tomorrow’s legacy” and so I constantly challenge our team to come up with new solutions that benefit all stakeholders.

In this regard, We are already working with the UAE Central Bank to design a nation-wide direct debit switch mechanism that will cover every bank operating in the country.

“Our main solution challenge was the integration of top-up confirmations from the various banks to the customer’s Rosoom Wallet account, as there were subtle changes in the message formats from each bank.”

November 2012 I 39

FEATURE

“Beyond ePayments, Dubai Trade is looking both upstream and downstream of our current service offerings to see areas of opportunities to implement eServices that will add value to the trading community.”

We are evaluating the new trend

in mobile payments to see if it is

relevant for our customers and if

the technology is mature, then we

will surely add this to our Rosoom

product offerings.

I November 201240

TECHNOLOGY

One-Stop Warehouse SolutionProductivity and Ergonomics are two major keywords in logistics where maintaining high throughput is the main concern. Linde Reach Trucks “Active” series has them both covered.

Linde Ergo Concept incorporated

as standard makes work easier and

appreciably more efficient at the same

time.

Backed by technology that smoothly

raises productivity of your warehouse

operations to a level you never thought

possible. Linde Digital Control (LDC)

controls all truck’s parameters individually

to suite specific task with smooth operation

and minimal power requirement.

Normally it takes hard work to gain a

head start but, with Linde Active reach

trucks you have an advantage.

Linde is working on big projects as

of the moment, to name a few; they are

working with Oman Aluminum Rolling Co.

(OARC) and supplying Linde IC Trucks

with foundry protection; with ILS Logistics,

supplying VNA, reach trucks, forklifts and

power pallets and with Lulu Hypermarket,

providing them with a complete range of

trucks, pickers, forklifts and power pallets.

Not only in Oman, they have also

managed to tie-up with huge companies in

Qatar, for New Doha Airport Duty Free and

Qatar Petroleum.

Prescribing perfect fit-solutions with

Dexion racking and Linde forklift trucks,

FAMCO’s Storage & Handling Solutions

division was chosen as a one-stop

solution provider by Etihad Airways, the

award-winning national carrier of the UAE.

Completing the project as per schedule,

FAMCO also provided operator training,

meeting the airline’s extremely high safety

standards.

With reputed UAE-based companies

participating in the tender, it became clear

to Etihad that FAMCO is a committed

solution provider, able to provide a 24-

hour maintenance service, critical for an

operator with over 1,300 flights per week

to various destinations around the world.

Recent expansion has seen an increase

in the airline’s in-flight requirement which,

in turn, demanded greater warehousing

space. FAMCO stepped in confidently with

concept, design, installation, maintenance

and the training of personnel, much to the

delight of Etihad management.

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foreign ownership with competitive rates in a stable and business-friendly environment. 3000+ vessel calls a yearPartner with the largest port in Oman. Infrastructure to handle the world's largest container vessels, bulk cargo, bunkering and warehousing. Ranked among the world’s top 30 container ports and an investor in green shipping and social responsibility.

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I November 201242

TECHNOLOGY

sMARTON® – The Intelligent Crane from Konecranes Intelligent, modular and versatile

– SMARTON sets new standards in

technology, flexibility, efficiency, and

safety.

SMARTON is the result of Konecranes’

50+ years of experience with heavy-duty

lifting applications in process industries.

Since its launch, SMARTON has been

adopted by many of the world’s leading

industrial companies because it offers

the right mix of mechanical excellence,

lifting intelligence, and service

support. SMARTON works intelligently

for industries including general

manufacturing, steel, automotive, pulp

and paper, mining and power, among

others. Modular and expandable

The SMARTON philosophy: Tried and

tested components and features are the

Gulf Air launches mobile check-in

Customers on-the-go can now check-in

for their flights from anywhere.

In its continuous efforts towards making

customers’ travel experience faster and

easier, Gulf Air, the national carrier of the

Kingdom of Bahrain, has introduced mobile

check-in. In a few simple clicks customers

can check in using their internet-enabled

mobiles from 24 hours in advance to until

90 minutes to their flight departure; no

more queues to check-in.

trends and technologies so that we

can provide passengers with the most

innovative self-service facilities. The

mobile check-in facility is linked to the

latest airport check-in systems, which

Gulf Air has deployed at select airports

that are being expanded.

As people are becoming more reliant

on mobile devices in their day-to-day

life, the mobile check-in facility, I am

sure, will be well received.”

All that customers need to do is to log

into www.gulfair.com from their internet-

enabled mobile phones, enter booking

details, choose their seats and confirm.

A barcode will appear on the mobile

screen, which the customers can show

at the boarding gate after completing the

immigration checks.

Gulf Air Director Information Technology

Dr. Jassim Haji said “Launching mobile

check-in comes as a part of Gulf Air’s

business strategy to be on top of the latest

Currently the mobile check in facility is

available in Bahrain, Copenhagen, Doha,

Dubai, Frankfurt, London, Larnaca and

Paris CDG airports only. More stations

will be added as soon as permissions

are received from respective airport

authorities.

The mobile check-in boarding pass is

valid only after the travel documents

are checked, verified and stamped at

designated immigration counters.

basis of the crane system. This approach

makes SMARTON customisable and

expandable at any time. It provides

actual usage data that enables you to

optimise maintenance activities and gives

visibility to maintenance and application

compliance. Remote Services also enables

the 24/7 support functions in case of an

equipment breakdown. SMARTON is a

top-performance crane system, which

combines the best crane characteristics

and components, supports production

sequences intelligently and efficiently, and

will stand by the customer’s side in the

future as well, providing individual care

and flexibility.

SMARTON and all its features are

designed and manufactured in order to

increase safety and improve productivity

and efficiency.

November 2012 I 43

P: +971 4804 8100 · E: info@ssi-schaefer.ae · www.ssi-schaefer.ae

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I November 201244

EVENTS The LOG. Middle East Magazineis a publication of Gutenberg

Publishing fZ-LLC. Licensed byTECOM, Dubai, UAE.

Trade Licence No: 20704

www.logmiddleeast.comwww.gutenberg-dubai.com

Gutenberg Publishing FZ-LLC

Al Thuraya Tower II, Office 1402

Dubai Media City

P.O.Box 502547, Dubai, UAE

Tel: +971 (4) 43 34 360

Fax: +971 (4) 451 7945

Managing Director: Reinhard Wind

reinhard@gutenberg-dubai.com

EDITORIAL

Editorial Director: Silke Wind

silke@gutenberg-dubai.com

SALES & MARKETING

Sales Manager: Andy MacGregor

andy@gutenberg-dubai.com

LAYOUT & DESIGN

Phitofex Grafik Design

ADMINISTRATION

Office Administrator: Cynthia Borce

info@gutenberg-dubai.com

PRODUCTION

Production Assistent: Philipp Takler

philipp@gutenberg-dubai.com

Sub Editor: Scott Birch

editor@gutenberg-dubai.com

Contributors’ opinions do not necessarily reflect those of the publisher or editor and while every precaution has been taken to ensure that the information contained in this journal is accurate and timely, no liability is accepted by them for any errors or omissions, however caused. Articles and information contained in this publication are the copyright of Gutenberg Publishing FZ-LLC (unless otherwise stated) and cannot be reproduced in any form without the written permission of the publisher.

december UPcOmING

2ND sAuDI seCuRITIes FORuMThe Four SeaSonS hoTel; riyadh; 3 - 5 december

2012

PROCuReMeNT AND suPPLy CHAIN Memovenpick hoTel Jbr; dubai; 4 - 6 december 2012

MeNA GAs PROCessING suMMIT oryx roTana hoTel doha; QaTar; 9 - 12 december

2012

ROTATe 2012 movenpick Jbr; dubai; 9 - 12 december 2012

AIRPORT AIRFIeLD eNGINeeRING AND MAINTeNANCe 2012duSiT Thani hoTel; dubai; 9 - 12 december 2012

TOC CONTAINeR suPPLy CHAINMIDDLe eAsT 2013dWTc; dubai; 9 - 11 december 2012

www.tocevents-me.com

MeBA dubai inTernaTional convenTion and exhibiTion

cenTre; 11 december 2012

www.meba.aero

KuWAIT TRANsPORT inFraSTrucTure SummiT 2012

hoTel miSSoni; kuWaiT ciTy; 11 december 2012

MIDDLe eAsT LOGIsTICs OIL & GAsaTlanTiS; palm Jumeirah; 11 - 12 december 2012

www.logistics-me.com

sAuDI INFRAsTRuCTuReJeddah, Saudi arabia; 15-17 december 2012

www.saudi-infrastructure.com

Disclaimer: The details provided in the calendar may be subject to change. Please contact the organisers directly before making any arrangements.

suPPLy CHAIN AND LOGIsTICs suMMIT AsIASingapore; 8 - 9 January 2013

www.sclasiasummit.com

OMAN CONsTRuCTION suMMIT grand

hyaTT muScaT; oman; 27 - 30 January 2013

3RD ANNuAL ROAD PLANNING, DesIGN AND CONsTRuCTION, MIDDLe eAsTdoha; QaTar; 25 - 28 February 2013

IATA WORLD CARGO suMMIT 2013doha; QaTar; 12 - 14 march 2013

www.iata.org

LOGICONamSTerdam; neTherlandS; 5 - 6 February 2013

www.logiconeurope.com

CRITICAL equIPMeNT MAINTeNANCe kuWaiT ciTy; kuWaiT; 17 -20 February 2013

LOGITuRKeyiSTanbul; Turkey; 13 -14 march 2013

www.logiturkey.com

suPPLy CHAIN & LOGIsTICs sHOWCAseShanghai; china; 13 - 14 march 2013

www.supplychainchina.net

PROCuReCON INDIReCTlondon; uk; 16 - 18 april 2013

www.procurecon-indirect.com

TRANsPORT LOGIsTICmunich; 7 - 9 June 2013

www.transportlogistic.de

TOC CONTAINeR suPPLy CHAIN MIDDLe eAsTdWTc; dubai; 9 - 11 december 2013

www.tocevents-me.com

45

I November 201246

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Mr Mohammed Al MuallemSenior Vice President & Managing

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Vladimir KostenkoLogistics Manager

LUKOIL

Barry VitouPartner

Pinsent Masons

Rakesh N EdavalathSupply Chain & Contracts Manager

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Bob WrigglesworthLogistics Consultant, Majnoon Field

DevelopmentShell

Larry ParkosSupply Chain Manager

Occidental Petroleum Corporation

Riyan QirbiSupply Chain and Logistics Manager-

Middle EastBP

Warith KharusiChairman

The Oman Logistics & Supply Chain Association

Supported by

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47