lucent technologies business to business electronic...
TRANSCRIPT
Martha Coopersmith-GraySeni or Environmental Engi neerLucent Envi ronm ent Heal th and Saf ety Organi zati onLucent Technologies
475 South StreetTel (973) 606-2351Fax (973) 889-7314
Lucent Technologies
Business to Business ElectronicRecycling Programs
NEMI ConferenceSeptember 13 2000
Lucent Technologies Presentation Overview
bull Lucent Current Profile
bull Lucent EHampS Programsndash Policyndash Goalsndash Worldwide Standards (WWS)
bull WWS for Hazardous Waste and Contaminated Scrap
bull Case Study -Product Takeback and RecyclingPrograms
bull Key challenges for Lucentrsquos PTR programs
2
Lucent Technologies - Who we Are
bull Lucent is a world leader in the CommunicationsNetworking Marketndash We are a team of 150000 people including 26000
members of our innovative engine Bell Laboratoriesndash We are 33rd among Fortune 500 companies a global
leader in virtually all the markets where we competendash Building on a 125 year heritage with a team now 40
new to Lucent since our launchndash Constantly reinventing our business for the evolving
communications market
3
Lucentrsquos EHampS Policy
4
Lucent Technologies is committed to protecting the environment and thehealth and safety of our people our customers and the communities wherewe operate Meeting this commitment is a primary management objectiveand the individual and collective responsibility of all Lucent employeesworldwide To that end we shall
comply with all applicable environmental health and safety lawsregulations and Lucentrsquos Global EHampS standards
establish management systems for environment health and safetybased on recognized standards and set company-wide goals forcontinual improvement
integrate environment health and safety into our business plans anddecisions -- including in the design production distribution and supportof our products and services
ensure that our products are safe and work with suppliers andcustomers to promote responsible use throughout their life cycle
reduce environmental impact and conserve natural resources byminimizing waste and emissions reusing and recycling material andresponsibly managing energy use
motivate and prepare all employees to take personal accountabilityfor protecting the environment and creating a safe and healthyworkplace
be a leader in deploying and promoting innovative cost-effectiveenvironmental health and safety technologies and proceduresboth within and outside the company
We will regularly review and improve this policy communicateit to all employees and make it available to allstakeholders
Lucent Technologies
environmental health and safety policy
April 30 1998Lucent Policy PO-96-001 Issue 2
Rich McGinnChairman and Chief Executive Officer
John PittmanVice President Chief QualityEnvironment Health and Safety Officer
httpgehs wh lucentcomindexasp
ldquoWe make the things that make communications workrdquo
Lucentrsquos EHampS Goals
Purpose and Intent
bull EHampS Goals serve both as drivers to ensure theorganization is focused on key activities andmeasure the progress of our actions
bull The Goals are tools to communicate progress toour leadership and ensure adequate resourceand attention are focused on the effort
5
Lucentrsquos EHampS Worldwide Standards
bull Reduce potential risks and liabilities
bull Increase productivity through improved working
conditions
bull Protect and enhance Lucentrsquos brand image
bull Establish Lucent as responsible corporate citizen
bull Compensate for lack of harmonization among countrylaws
6
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucent Technologies Presentation Overview
bull Lucent Current Profile
bull Lucent EHampS Programsndash Policyndash Goalsndash Worldwide Standards (WWS)
bull WWS for Hazardous Waste and Contaminated Scrap
bull Case Study -Product Takeback and RecyclingPrograms
bull Key challenges for Lucentrsquos PTR programs
2
Lucent Technologies - Who we Are
bull Lucent is a world leader in the CommunicationsNetworking Marketndash We are a team of 150000 people including 26000
members of our innovative engine Bell Laboratoriesndash We are 33rd among Fortune 500 companies a global
leader in virtually all the markets where we competendash Building on a 125 year heritage with a team now 40
new to Lucent since our launchndash Constantly reinventing our business for the evolving
communications market
3
Lucentrsquos EHampS Policy
4
Lucent Technologies is committed to protecting the environment and thehealth and safety of our people our customers and the communities wherewe operate Meeting this commitment is a primary management objectiveand the individual and collective responsibility of all Lucent employeesworldwide To that end we shall
comply with all applicable environmental health and safety lawsregulations and Lucentrsquos Global EHampS standards
establish management systems for environment health and safetybased on recognized standards and set company-wide goals forcontinual improvement
integrate environment health and safety into our business plans anddecisions -- including in the design production distribution and supportof our products and services
ensure that our products are safe and work with suppliers andcustomers to promote responsible use throughout their life cycle
reduce environmental impact and conserve natural resources byminimizing waste and emissions reusing and recycling material andresponsibly managing energy use
motivate and prepare all employees to take personal accountabilityfor protecting the environment and creating a safe and healthyworkplace
be a leader in deploying and promoting innovative cost-effectiveenvironmental health and safety technologies and proceduresboth within and outside the company
We will regularly review and improve this policy communicateit to all employees and make it available to allstakeholders
Lucent Technologies
environmental health and safety policy
April 30 1998Lucent Policy PO-96-001 Issue 2
Rich McGinnChairman and Chief Executive Officer
John PittmanVice President Chief QualityEnvironment Health and Safety Officer
httpgehs wh lucentcomindexasp
ldquoWe make the things that make communications workrdquo
Lucentrsquos EHampS Goals
Purpose and Intent
bull EHampS Goals serve both as drivers to ensure theorganization is focused on key activities andmeasure the progress of our actions
bull The Goals are tools to communicate progress toour leadership and ensure adequate resourceand attention are focused on the effort
5
Lucentrsquos EHampS Worldwide Standards
bull Reduce potential risks and liabilities
bull Increase productivity through improved working
conditions
bull Protect and enhance Lucentrsquos brand image
bull Establish Lucent as responsible corporate citizen
bull Compensate for lack of harmonization among countrylaws
6
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucent Technologies - Who we Are
bull Lucent is a world leader in the CommunicationsNetworking Marketndash We are a team of 150000 people including 26000
members of our innovative engine Bell Laboratoriesndash We are 33rd among Fortune 500 companies a global
leader in virtually all the markets where we competendash Building on a 125 year heritage with a team now 40
new to Lucent since our launchndash Constantly reinventing our business for the evolving
communications market
3
Lucentrsquos EHampS Policy
4
Lucent Technologies is committed to protecting the environment and thehealth and safety of our people our customers and the communities wherewe operate Meeting this commitment is a primary management objectiveand the individual and collective responsibility of all Lucent employeesworldwide To that end we shall
comply with all applicable environmental health and safety lawsregulations and Lucentrsquos Global EHampS standards
establish management systems for environment health and safetybased on recognized standards and set company-wide goals forcontinual improvement
integrate environment health and safety into our business plans anddecisions -- including in the design production distribution and supportof our products and services
ensure that our products are safe and work with suppliers andcustomers to promote responsible use throughout their life cycle
reduce environmental impact and conserve natural resources byminimizing waste and emissions reusing and recycling material andresponsibly managing energy use
motivate and prepare all employees to take personal accountabilityfor protecting the environment and creating a safe and healthyworkplace
be a leader in deploying and promoting innovative cost-effectiveenvironmental health and safety technologies and proceduresboth within and outside the company
We will regularly review and improve this policy communicateit to all employees and make it available to allstakeholders
Lucent Technologies
environmental health and safety policy
April 30 1998Lucent Policy PO-96-001 Issue 2
Rich McGinnChairman and Chief Executive Officer
John PittmanVice President Chief QualityEnvironment Health and Safety Officer
httpgehs wh lucentcomindexasp
ldquoWe make the things that make communications workrdquo
Lucentrsquos EHampS Goals
Purpose and Intent
bull EHampS Goals serve both as drivers to ensure theorganization is focused on key activities andmeasure the progress of our actions
bull The Goals are tools to communicate progress toour leadership and ensure adequate resourceand attention are focused on the effort
5
Lucentrsquos EHampS Worldwide Standards
bull Reduce potential risks and liabilities
bull Increase productivity through improved working
conditions
bull Protect and enhance Lucentrsquos brand image
bull Establish Lucent as responsible corporate citizen
bull Compensate for lack of harmonization among countrylaws
6
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucentrsquos EHampS Policy
4
Lucent Technologies is committed to protecting the environment and thehealth and safety of our people our customers and the communities wherewe operate Meeting this commitment is a primary management objectiveand the individual and collective responsibility of all Lucent employeesworldwide To that end we shall
comply with all applicable environmental health and safety lawsregulations and Lucentrsquos Global EHampS standards
establish management systems for environment health and safetybased on recognized standards and set company-wide goals forcontinual improvement
integrate environment health and safety into our business plans anddecisions -- including in the design production distribution and supportof our products and services
ensure that our products are safe and work with suppliers andcustomers to promote responsible use throughout their life cycle
reduce environmental impact and conserve natural resources byminimizing waste and emissions reusing and recycling material andresponsibly managing energy use
motivate and prepare all employees to take personal accountabilityfor protecting the environment and creating a safe and healthyworkplace
be a leader in deploying and promoting innovative cost-effectiveenvironmental health and safety technologies and proceduresboth within and outside the company
We will regularly review and improve this policy communicateit to all employees and make it available to allstakeholders
Lucent Technologies
environmental health and safety policy
April 30 1998Lucent Policy PO-96-001 Issue 2
Rich McGinnChairman and Chief Executive Officer
John PittmanVice President Chief QualityEnvironment Health and Safety Officer
httpgehs wh lucentcomindexasp
ldquoWe make the things that make communications workrdquo
Lucentrsquos EHampS Goals
Purpose and Intent
bull EHampS Goals serve both as drivers to ensure theorganization is focused on key activities andmeasure the progress of our actions
bull The Goals are tools to communicate progress toour leadership and ensure adequate resourceand attention are focused on the effort
5
Lucentrsquos EHampS Worldwide Standards
bull Reduce potential risks and liabilities
bull Increase productivity through improved working
conditions
bull Protect and enhance Lucentrsquos brand image
bull Establish Lucent as responsible corporate citizen
bull Compensate for lack of harmonization among countrylaws
6
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucentrsquos EHampS Goals
Purpose and Intent
bull EHampS Goals serve both as drivers to ensure theorganization is focused on key activities andmeasure the progress of our actions
bull The Goals are tools to communicate progress toour leadership and ensure adequate resourceand attention are focused on the effort
5
Lucentrsquos EHampS Worldwide Standards
bull Reduce potential risks and liabilities
bull Increase productivity through improved working
conditions
bull Protect and enhance Lucentrsquos brand image
bull Establish Lucent as responsible corporate citizen
bull Compensate for lack of harmonization among countrylaws
6
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucentrsquos EHampS Worldwide Standards
bull Reduce potential risks and liabilities
bull Increase productivity through improved working
conditions
bull Protect and enhance Lucentrsquos brand image
bull Establish Lucent as responsible corporate citizen
bull Compensate for lack of harmonization among countrylaws
6
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucentrsquos Current Recycling Programs
Materials of Concern Generated by Lucentbull All types of batteries (lead-acid Ni-Cad Metal Hydride
Absolyte Lithium etc)
bull Mercury wastes
bull Electronic Scrap
bull Solder paste dross skimmings etc
bull Printed Wiring BoardsPrinted Circuit Boards (PWBPCB)
bull Fluorescent Lamps
bull Waste Solvents
bull Radiological waste
bull Remediation Waste
7
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucentrsquos Current Recycling Programs
8
Drivers
bull Regulatory Requirements
bull Business Needs - Internal and ExternalCustomers
bull Global Approach
bull North America EMEA CALAAsiaPacific and China
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
CASE STUDY Lucentrsquos Take BackProcess Flow Diagram for EMEA
3Customer Decides to
Decommission EquipmentH AbelingT King
4Customer Notifies Lucent CT of
Take Back NeedCustomer Identifies an Office
CoordinatorH AbelingT King
5Lucent CT Notifies SCO
Business Manager of Take BackSchedule and Office Contact
H AbelingT King
6SCO Business Manager
Contacts Office Coordinator toAssess Scope of Work
SCO
7Walk Through
Required
8SCO Schedules Walk Through
with Customer and SCOSelected De-Installer
SCO - S Hopkins
9SCO Identifies
1) Items for RE-USE2) Items for Re-sale3) Items for Scrap4) Hard vs Soft Removal
SCO - S HopkinsR German
10SCO Removal Specialist
Coordinates De-installationPacking and Transportation from
OfficeSCO - R German
No
Yes
11Re-sale
SCO
12Transport Equipment to SCO
WarehouseSCO - R GermanR Tine
13Sort Material for Final
DispositionSCO - R GermanR Tine
14Crate Material for Immediate
Sale or RemanufactureSCO -R GermanC McGovern
Yes
No11a
ScrapReclaimGEHampSGPO
One-Lucent Take Back Process1
Asset Recovery SCO - F Lally
No
15Collect Resale REUSE amp
Financial DataSCOLKern
11bCollect ScrapReclaim amp
Financial DataGEHampSGPOCFO
16Compliance amp Financial
ReportingScrapReclaimNewResaleREUSE
GEHampSEETLKern
Yes AR Process
SCO ProcessDocumentation
Support -Ed Lucas
2New Sale for Lucent
HAbelingTKing
No
Yes
SalesData toBlock 16
bull Creation of Lucent-wideStrategy
bull Designing in proactive mode
bull Teams meet formally viaconference calls - weekly
bull Will make logical use of existinginfrastructure (LU or External)
bull Gap closure focusing on in-country legislationregulationsand transboundary shipments
bull Projected turn up by Qtr4 2000
9
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucent Asset Recovery Program
Customer is looking for
bull Consolidating of its Physical Plants and Services
bull On-Line Tracking of Assets and Services
bull More Efficient Use of its Office Space
bull Cost Savings by Reduction of Inventory
bull Reducing Infrastructure Equipment Costs by
Reapplication of Equipment Into Customer
Network
10
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Asset Recovery Program Value
bull Creates Equipment Options for Customerbull Recover Revenues for Valuable Assets
bull Removal and Reduction of Hazardous Materials
bull Resale Avenues for Surplus Equipment
bull Established Vendor in a World-Wide Resale Market
Exceeding $15B in 2000
bull Liquidation of Certain Equipment
bull Consolidation of Services
bull Scrapping of Unmarketable Equipment
Customerrsquos main concern was proper disposal and recycling of equipment Lucent will
only use approved vendors for the scrapping of material
11
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Lucent Services Provided
bull Assistance in Identification and Categorizing of Retired or Antiquated Telecommunications Equipmentbull Upgrading Revision Levels of Certain Assetsbull De-Installation Handling and Shipping of Designated
Customer Assetsbull On-Line Reporting Dialogue and Accountingbull Barcode Cataloging of Assetsbull Storage and Warehousing of Assetsbull Insuring Assets During Lucent Possession
12
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13
Product Take Back - Key Challenges
bull Communication of Takeback Program to InternalLucent Organizationsndash Product Designers Product Managers Sales and Marketing
bull Understanding Customers needs andrequirements
bull Understanding and complying with regulationsndash Ensuring appropriate reporting requirements are met
bull Establishing business relationships with keyvendorsndash Approved Scrap Dealersndash Approved Transporters
13