Lync and Exchange Deployment Planning Services

Cost reduction and improved efficiency remain high on the agenda for today’s business leaders. Organisations need to ensure that employees can communicate and collaborate with one another − with customers and partners − on a 24x7 basis, from any location, using their medium and device of choice.

Fortunately, technology has risen to the occasion: a new generation of unified communications and collaboration solutions have emerged to help IT to better support business needs by integrating e-mail, voice, video and instant messaging on a single platform.

Microsoft’s suite of unified communications technologies is among the most popular and widely adopted. Specifically, Microsoft® Exchange Server 2010 and Microsoft® LyncTM have the potential to take collaboration and the sharing of ideas and information to new heights.

If you’re considering going down this path however, there are a few considerations.

• How can you be sure you’ll extract the maximum value of an Exchange Server or Lync solution?

• Should you opt into an on-premise or cloud-based solution?

• How can ensure the deployment process doesn’t run into snags?

• Once you’ve deployed the solution, how do you make sure that users adopt it?

Exchange Deployment Planning Services from Dimension DataThe answers to these questions lie in Lync and Exchange Deployment Planning Services from Dimension Data. We offer a value and deployment planning benefit available to eligible Microsoft® Volume Licensing clients with Software Assurance. As a Gold Certified Microsoft Partner, Dimension Data can help you understand the value and best practices when implementing a Microsoft Lync or Exchange solution in your environment, including Exchange Server 2010, or Lync for on-premise, cloud and hybrid implementations.

Lync and Exchange Deployment Planning Services

From concept to reality – a structured and comprehensive approach Through these services, we assist you to understand the value of the solutions in the context of your particular business. Next, we test and plan the solution with you before finally moving on to deployment and driving adoption of the technologies. Lync and Exchange Deployment Planning Services engagements are highly customisable: we base activities on your needs.

The activities included in each engagement type vary and depend on the engagement length. These may include:

• Business Value Assessment We help you gain an understanding of the business impact of investing in unified communications solutions, including TCO and return on investment

• Architectural Design Session We establish how unified communications solutions ‘fit’ within your environment through in-depth technology discussions and product demos

• Proof of Concept or Limited Production Pilot Here, we test out new features and enhancements in a lab environment or in a limited production pilot

• Architecture Reviews We review your current design with guidance on how to improve upon it based on best practices

Dimension Data offers Lync and Exchange Deployment Planning Services engagements between 1 to 15 days based on your software assurance benefits and your number of eligible entitlement days.

1-day engagement • High-level Lync and Exchange overview

• Q&A session

• Engagement summary and recommendations

Recommended for smaller organisations with less complex Lync and Exchange environments

3-day engagement • High-level deployment planning

• Lync and Exchange technical presentations

• Design and Planning sessions

• Engagement summary and recommendations

5-day engagement • Based on the 3 day engagement

• Includes instructor led labs

• Engagement summary and recommendations

• High-level design diagram and deployment plan

10/15-day engagement • Extensive deployment planning for larger organisations or organisation with complex deployment planning scenarios

• In-depth technical presentations covering architecture, planning and deployment

• Custom deployment planning activities

• Engagement summary and recommendations

• High-level design diagram and deployment plan

Suitable for larger organisations or more complex Lync and Exchange environments

To which unified communications solutions can I apply my L&EDPS benefits?You can use Lync and Exchange Deployment Planning Services benefits for solutions based on Exchange Server 2010 and Lync. Projects to which you might wish to apply your benefits toward include:

• Upgrade to Exchange Server 2010

• Audio/video/web/conferencing deployment

• Voicemail consolidation with Exchange 2010

• Deployment of instant messaging, Presence and Peer-to-Peer

• Audio/videoconferencing

• Enterprise telephony deployment

• Microsoft® Office 365

– Active Directory health checks; infrastructure and migration readiness

– Trial and migration assistance for Exchange Online, Lync Online, and SharePoint Online

Lync and Exchange Deployment Planning Services

Getting startedStep 1: Contact Dimension Data

to create a Lync and Exchange Deployment Planning Services voucher

Step 2: Complete a pre-engagement questionnaire

Step 3: Participate in a series of focused strategy and technical sessions

Why Dimension Data for Microsoft?

CS / DDMS-0949 / 03/12 © Copyright Dimension Data 2012 For further information visit: www.dimensiondata.com

Cost reduction and improved efficiency remain high on the agenda for today’s business leaders.

Lync and Exchange deployments require careful planning and delicate execution. The consequences of a poorly managed roll-out can be grave: budget overruns, service interruptions, revenue loss, irate customers and business stakeholders. That’s where experience counts. Our close relationship of over 10 years with Microsoft allows us to pass the benefits of this collaboration on to your environment.

As one of only a handful of Microsoft Global Alliance Partners, we’ve been

consistently recognised with a range of Microsoft Global Partner of the Year awards. We maintain the highest level of Microsoft unified communications and collaboration certification globally and employ some of the most highly trained experts in the world. So there’s no need for you to recruit, train and retain specialist skills internally. You draw advantage from the focus and experience of experts at the top of their game, who ensure the job’s done right, the first time, every time.

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For contact details in your region please visit www.dimensiondata.com/globalpresence