Airport Management Centres

need to change in order to be able

to fulfil their new role. This entails

new coordination processes,

redesigning control spaces and

opening them to new participants,

aligning people with the business by

means of renewed standard operating

procedures, enhancing communication and clarifying

responsibilities. In order to achieve all this we need

the support of new, evolved information systems.

New Airport Management Centres can greatly benefit

from tools like the Airport Dashboard. This key tool

can monitor and manage airport operational

processes in real-time. Customised specifically for

service level management purposes, the Dashboard’s

main strength is its ability to track the most relevant

parameters of the airport operation, namely the

defined Key Performance Indicators (KPIs), increasing

transparency and accountability.

The Airport Dashboard graphically depicts the relevant

KPIs and their relative positions to shared

performance targets. With a simple glance, both

deviations and critical events become easily apparent,

while certain conditions can be set to trigger visual

alarms. In this manner operators can quickly be alerted

to an important issue.

Once the event has been identified, the system

provides access to a deeper level of information,

allowing the user to easily and intuitively mine the

relevant data and drill down to the to the source of

the inefficiency, ensuring a prompt response.

The Airport Dashboard is also able to assess the

impact on other ongoing and future operations. With

this information reaction time can be shortened and

domino effects contained.

But the role of the Airport Dashboard doesn’t end

with day-to-day management. The system is also able

to analyse all gathered data and to identify the main

constraints at the airport. By providing such valuable

data it is possible to learn from previous mistakes,

ultimately improving process quality and efficiency.

The implementation of the Airport Dashboard System for Madrid-Barajas Airport included data

on Air Traffic, Airport Slots, Airport Facilities (including

terminal resources, car parks and people mover) and

weather information.

The Air Traffic information is continuously updated via

a link to the existing ATM systems. The information

presented includes airport configuration, slot

assignment, NOTAMs and local sheets.

Madrid-Barajas Airport improves the performance of its real-time operations with an Airport Dashboard by Indra

Madrid-Barajas Airport served 48,270,581 passengers in 2009, being the 4th busiest airport in Europe, and 11th in the world that serves as the main entrance to Europe from Central and South America.

CASE STUDY

The operation of the fourth biggest European airport, Madrid−Barajas, has become more visual and dynamic thanks to the Dashboard Application, enabling managers to watch the Key Performance Indicators graphically and in real time.

The role of Operation Centres has changed: it is no longer simply preparing a schedule and allocating resources…Now, it’s all about fostering

collaboration between stakeholders and optimising

the turnaround process in real-time.

… achieving a global improvement of the Airport Processes’ performance.

… increasing shared situational

awareness…

… increasing predictability

and responsiveness…

… further aligning

capacity and demand…

Punctuality is measured by a set of closely

monitored network wide and specific

selected route KPIs. Scheduled operations

are continuously compared with ongoing

operations and the divergence is

represented and updated in real-time.

Delay alerts are instantly displayed and

relayed to the concerned airport operators

and stakeholders.

Real-time weather conditions and

forecasts are also included in the system,

which enable managers to improve the

predictability of the workload ahead and

to plan for possible contingency measures.

Madrid’s Airport Dashboard also gathers

and processes all information related to

the Automatic People Mover. This

information is essential for Terminal 4 as it

is integrated operationally with Terminal

4S which acts as its satellite terminal. Any

interruption in the service, or service

degradation is likely to have a major

impact on the quality of service perceived

by the users. Integration with the CCTV

system enables the operators to promptly

examine any disruption in the passenger

flow. The same happens with car park

occupancies that are also continuously

measured and monitored.

With such wealth of information from the

broad range of airport systems available at

the users fingertips through the

dashboard, an advanced situational awareness is generated which allows for

more efficient managerial interventions.

This is fundamental in an airport with five

terminal buildings, two metro stations,

four operational runways and passengers

averaging 132,000 a day, such as Madrid.

Integrating the dashboard with airport information systems

The Airport Dashboard for Madrid-Barajas

Airport is integrated with Indra’s designed

AODB (SCENA) and Resource

Management System, as well as with

third-party and legacy applications, using

an Enterprise Application Integrator.

EAI readiness means the dashboard can

be quickly incorporated in a standardised

message broker based architecture,

lowering costs of ownership and

guaranteeing scalability as new

information systems are incorporated.

The Airport Dashboard is ready to evolve

with the business, whether incorporating

operational changes as the airport grows,

adding new KPIs as hub-and-spoke

operations are put in place, or adapting to

new SESAR and NextGen requirements. ❉

Benefits for the airport manager:• Gathers the most relevant data from

several systems, analyses it and derives Key Performance Indicators.

• High-level holistic graphical view, which is intuitive and easy to use.

• KPIs are shown in real-time, in addition to their evolution being recorded for analysis purposes.

• Ability to drill down to the required level of detail.

• Easy and visual instant summary reports on-the-go.

• Each user can have a personalised view, with different levels of access to the desired information.

• Easy integration with third-party systems via an EAI.

• Ready for the future: ready for SESAR’s APOC concept.

• Ultimately improving the quality of service, turnaround times, operational performance and the bottom line.

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The human-machine interface is web-based, so it can be easily used from any web

browser, or projected using a VideoWall.

The Airport Dashboard System is used in Madrid−Barajas’

Airport Management Centre as well as AENA’s Network

Management Centre.

Indicators and visualisations are tailored according to

specific operational needs.

Avda. de Bruselas, 3528108 AlcobendasMadrid (Spain)T +34 91 480 60 04F +34 91 480 60 41infoairports@indra.esindracompany.com