Making contactMaking contact

Professional Business Professional Business EnvironmentEnvironment

Telephone numbersTelephone numbers Individually, pausing 2-3 numbersIndividually, pausing 2-3 numbers Area codes are an Area codes are an exceptionexception 55/77/00 = double 5/7/055/77/00 = double 5/7/0 444/888/111 = triple 4/8/1444/888/111 = triple 4/8/1 100/400/900 = 1/4/9 hundred100/400/900 = 1/4/9 hundred 0 = oh 0 = oh (Br) (Br) zero zero (Am)(Am) Ext.476 = extension four seven six Ext.476 = extension four seven six NOTNOT

four hundred and seventy sixfour hundred and seventy sixPractisePractise45472814547281

3978066003978066000793724367807937243678

0208 803 49470208 803 4947023 9284 7777023 9284 7777

Making a call & Leaving a Making a call & Leaving a messagemessage Hi, can I speak to Hi, can I speak to

Thomas Hill, Thomas Hill, (please)?(please)?

ItIt’s/ This is Mary ’s/ This is Mary Smith.Smith.

Could you ask him to Could you ask him to call me? My number call me? My number is 0207 800 900is 0207 800 900

Yes, thank you. Bye.Yes, thank you. Bye.

WhoWho’s calling, ’s calling, (please)?(please)?

Hold the line, Ms. Hold the line, Ms. Smith. … Mr. Hill is Smith. … Mr. Hill is unavailable. Can I unavailable. Can I take a message?take a message?

OK, thatOK, that’s 0207 800 ’s 0207 800 900?900?

Bye.Bye.

Checking information during a Checking information during a callcall Did you say…Did you say…

Could you…Could you…

I’m sorry…I’m sorry…

Where did you Where did you say…say…

I didn’t catch I didn’t catch that.that.

You’re calling You’re calling from?from?

Repeat/ spell Repeat/ spell that?that?

Your Your name/number name/number is…?is…?

Checking information during a Checking information during a callcall

Answerphone messagesAnswerphone messages

““Hello. This is Paul White’s Hello. This is Paul White’s office. I can't answer the phone office. I can't answer the phone right now, but if you leave a right now, but if you leave a message with your name and message with your name and phone number, I will return your phone number, I will return your call as soon as possible. Thank call as soon as possible. Thank you.”you.”

Leaving a MessageLeaving a Message

““Hi, my name is Thomas Parker Hi, my name is Thomas Parker and I’m calling to confirm the and I’m calling to confirm the meeting for Monday. You can meeting for Monday. You can call me back on 0208 800 call me back on 0208 800 7856.”7856.”