making every payment interaction an opportunity · of pin entry device (ped) and value added...

© 2015 The Logic Group Enterprises Limited

Making every payment

interaction an opportunity…

Nicole OlbeSales Director


We help to make our clients more successful

by turning every payment interaction

into an opportunity…

To enhance brand

experience To build consumer

trust

To learn from

payment data

It’s in our DNA


About us Providing a truly omni-channel

managed payment service

Acquirer agnostic, choice

of Pin Entry Device (PED)

and value added services

Clients include leading brands across financial

services,retail, transport, leisure, telecoms

and utilities

Processing 3 billion transactions per year; 20% of all

UK card payments

Accredited to PCI DSS V3.1

10 years’experience of

secure tokenisation

Leadership and innovation in

payments since 1986

Part of the Barclays Group –regulated by the

Financial Conduct

Authority (FCA)


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Single channel Multi-channel Cross-channel Omni-channel

Merchants have a singlecustomer touch-point

Multiple customer touch-points with technical and

functional silos

Multiple customer touch-points beginning to join up

but payments still operate as single channels

Merchants offer seamlessconsistent customer touch-

points and gain a single view of the customer across all

channels

Consumer engagement model is evolving

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Supply

Chain

Sto

ck C

ontr

ol

Dis

trib

ution

Ord

er

&

Fulfilm

ent

Pro

duct

Info

Mark

eting

& C

RM

Invento

ryVis

ibility

Paym

ent

Pla

tform

Busin

ess

Inte

llig

ence

Merc

handis

ing

WebIn store MobileCall centre Internet ofthings (IoT)

Seamless customer experience

The 'omni' operation

Single customer view Seamless integrations Single point of management

The Logic Group focuses on the customer payment experience

There are a number of elements to a successful 'omni’ operation


The evolving consumer experience

Multipleways

to purchase

Innovatefaster

Meet consumerDemands and

deliverdifferentiated

service

Trust iscriticalSecurity of

data is amajor

concern

Data and infrastructure has maximum security and is compliant

Mobile POSClick and Collect

Contactless

Any channelData

protection

System security

Store

Web Mobile

IoTCall centreAlternativepayments

Seamlessand

convenientservice

Customer journey is

keyHave the ability to know more

about your customer

Any device Any location Any timeCustomer

purchase behaviour


The Logic GroupWe help merchants with three significant challenges when they are looking to evolve the customer payment experience:

Expand channels and reach

Protect consumers’ data and merchant’s brand

Track and collect consumer payment data

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2

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Future focus

Security /compliance

Openness

Omni-channelNext generation

POI

New waysto pay

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Version 1 – October 2015

making every payment interaction an opportunity · of pin entry device (ped) and value added...

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