man 3504 operations management syllabus · pdf fileman 3504 operations management...

7/12/2016 MAN3504 Operations Management Mode:(Blended) Class#:3670 Instructor:Lacerte MAN3504 Operations Management Mode:(Blended) Class#:3670 In...

https://mycourses.spcollege.edu/d2l/le/content/98303/printsyllabus/PrintSyllabus 1/14

Syllabus

My Professor

MAN 3504 Operations ManagementSyllabus

Professor: Serge Lacerte

Contact Information:

St. Petersburg College

Address: EpiCenter, 13805 58th St. N, Largo, Directions

Mail: P.O. Box 13489, St. Petersburg, FL 337333489

Email: [email protected] (use MyCourses for course related emails)

Will return emails typically within 24 hours (max. 48 hr.). Encouraged to make an appointment for office orother meeting times to assure availability.

Background:

Professor Lacerte earned a MS in Management Science along with a BS inEconomics/Statistics. Currently with the Veterans Health Administration (VHA) as a Statistician with the Office

https://mycourses.spcollege.edu/d2l/lp/ouHome/defaultHome.d2l

http://www.spcollege.edu/epicenter/location.htm



Course Overview

of Informatics and Analytics (OIA) focusing on the application of Operations Research and ManagementScience techniques in improving healthcare operations.

As students learn in Chapter 1, Operations Management evolved from Operations Research,Management Science (OR/MS) and Industrial Engineering into this type of course in a College of Business. This course is designed to articulate with other university and college courses in Operations Management andto prepare students for the undergraduate ETS Major Field Test for a Bachelor Degree in Business.

Teaching Philosophy

Very passionate about Operations Management and strives to help students learn the critical learningobjectives of this course. Fundamentally unless students are planning a career in marketing or finance, theywill work in a relative operations management career.

Operations Management help enable an organization's strategy and must be aligned with marketing needs toachieve financial goals (these three courses are vital for business and management majors).

While many students take online courses to support flexibility for their schedules, learning quantitative oranalytical courses which require math can be a challenge online (why almost 100 recorded tutorials in thiscourse). Online learning also requires selfdiscipline for students to manage their time to complete courseneeds around the rest of their busy lives (a 3credit accredited 8week course requires 1518 hours/weekminimum).

Blended courses apply further active learning strategies that build upon these online lessons to extendstudent's learning and ability to further evaluate the concepts in this course.

Late Work Policy

https://www.youtube.com/watch?v=naxrUWXLJy4

Drag and drop files here to create and update topics

https://www.youtube.com/watch?v=naxrUWXLJy4



This course helps students understand the entire enterprise and the role of these tencritical operations management (OM) decisions. Operations management is an excitingtype of management that impacts broad decisions across the enterprise to coordinateresources to achieve productivity, quality, and other strategic objectives and goals. Customers experience the output from operations in the products and services theypurchase or value. Operations management focuses on the activities used to transformvarious inputs into the delivery of these products and services across supply chains. Manycareer opportunities in operations management and today's managers must understandthe entire value chain and how these decisions integrate for efficient and effectiveperformance across the global network of organizations.

Course Description from Catalog:

This course helps the student understand the decision science used to tackle problemsacross the entire enterprise in order to improve productivity and quality across complexand dynamic systems. Students learn ten strategic operations management decisions andthe role of operations management has in creating a competitive advantage in service andmanufacturing organizations. Students will understand how to identify key factorsimpacting decisions and will be exposed to analytical tools to aid in decision making.

Prerequisites:

Admission to the Business Administration BS, International Business BAS, Managementand Organizational Leadership BAS, Sustainability Management BAS, TechnologyDevelopment and Management BAS, or Educational Studies BS program. 47 contacthours. A working knowledge of algebra is required, while it is encouraged that studentsknow some probability and statistics (will be reviewing during course). Further computerskills are vital as decision science software is available to aid in the analytics used in thisfield, as well as MS Office, SPC Library, MyCourses, etc.

Weekly Learning Objectives:

Week 1: Evaluate the tactical impact that operations management decisions have inimplementing an organization’s strategy by:

1. discovering the role operations have in services and goods2. analyzing the variables associated to productivity and how it is measured3. examining strategic options for a competitive advantage through operations4. describing the ten key operations management decisions5. critiquing key success factors and core competencies that are enabled through the execution ofoperations management decisions

6. synthesizing supply chain strategies and using factor rating to evaluate key decisions7. examining case studies to compare enterprise applications of operations management decisions andstrategies

Week 2: Analyze how project management and forecasting tools are used to bettermanage operations by:

1. differentiating how to plan, schedule, and control projects across operations.2. applying Program Evaluation and Review Technique (PERT) to define a work breakdown structure(WBS) and develop a Gantt chart schedule that illustrates relationships between activities in a project.

3. assessing the critical path across a network diagram for a project to determine slack time and projectcrashing needs.

4. evaluating tradeoffs, risks, and estimates to time and/or cost project objectives, as well as probabilityand confidence levels for project completion.

5. specifying the importance of forecasting, as well as the types, steps, and approaches used acrosssupply chains.

6. evaluating problems and examining case studies.

Week 3: Examine product/service design, sustainability in the supply chain, and quality



management strategies by:

1. comparing various design and process strategies, as well as the product life cycle.2. analyzing how products and services are designed to create value for the customer by integratingdiverse expectations, technology, and sustainability needs.

3. demonstrating decision making tools creating decision trees and evaluated Expected Monetary Value(EMV).

4. synthesizing corporate social responsibility and sustainability practices and the impact on operatingdecisions.

5. differentiating probability distributions and attributes versus variables to understand statistical qualitycontrol and customer service levels.

6. examining cost of quality, quality certifications, continuous improvement, benchmarking, taguchi lossfunction, service warranty/guarantee and recovery, and other quality management strategies.

7. using quality tools to analyze variation and quality issues for prioritization and improvement needs, aswell as for idea generation and team building needs.

8. determining process capability and control chart limits for statistical process control, as well as buildingspreadsheet models to analyze quality.


Week 4: Examine process management and assess layout and location strategies by:

1. assessing methods to define processes using flowcharts, process maps, value stream maps, processcharts, and service blueprinting.

2. demonstrating process capacity, utilization, efficiency, and bottlenecks to improve product, service, andprocess decisions.

3. determining the importance and factors that affect location decisions.4. discovering methods used to evaluate location alternatives and strategies.5. evaluating layout types, servicescapes, software modeling, cellular design, work load balancing, andefficient flow strategies.


Week 5: Assess human resources decisions and examine supply chain management andinventory management strategies used to create value for the customer by:

1. integrating labor planning, scheduling, policies, job design, ergonomics, methods analysis, visualworkplace, labor standards, and other human resource strategies.

2. evaluating sourcing, risks, ethics, vendor selection, logistics (transportation and distribution),performance measurement, economics, and other supply chain strategies.

3. analyzing issues and strategies to integrate supply chains across complex systems.4. developing transportation models to minimize shipping cost.5. recognizing types, functions, importance, and models used to manage inventory.6. applying queuing theory to understand waiting line systems and performance.7. evaluating problems and examining case studies.

Week 6: Examine planning and scheduling strategies used in various operations, as wellas how information technology enables operating decisions by:

1. distinguishing sales & operations planning (S&OP), chase versus level strategies, and yieldmanagement strategies.

2. critiquing the role, importance, and impact that information technology has on enabling and integratingvarious operating decisions.

3. examining dependent vs. independent demand, master production schedule (MPS), bill of material(BOM), inventory management, purchase/work orders, leadtime, lotsizing, and other operating systemrequirements.

4. classifying material requirements planning (MRP), capacity planning, distribution requirement planning(DRP), warehouse management systems (WMS), and other extensions (i.e. MRPII) in closedloopfeedback systems.

5. explaining how enterprise resource planning (ERP) systems are used to support supplier relationshipmanagement (SRM), customer relationship management (CRM), financial and accounting needs, andother operation decisions to integrate enterprisewide resources.

6. analyzing shortterm scheduling importance, issues, assignment, sequencing, inputoutput control, andcapacity decisions.

7. identifying emerging technology, modeling, and simulation systems used to enable operation decisionsand enhance value chain performance across the enterprise.



Required Materials

8. describing advantages and disadvantages of modeling with simulation.9. evaluating problems and examining case studies.

Week 7: Assess how lean operations, maintenance, and reliability, as well as other toolsenable operating decisions by:

1. specifying waste and variability issues to resolve in order to support justintime and lean operations.2. recommending layout, human resource, supplier partnerships, performance metrics, inventory and setupreduction, pull/kanban systems, standard work, and other strategies for continuous improvement.

3. identifying the importance of maintenance and reliability, as well as techniques used to enhance it.4. formulating linear program problems with solution methods and sensitivity analysis.5. defining and computing learning curves understanding the strategic implications they have on operationdecisions.


Week 8: Connect and integrate lessons learning on Operations Management through acomprehensive final exam.


Required Textbook:

1. Operations Management: Sustainability and Supply Chain Management

by Jay Heizer, Barry Render, and Chuck Munson (12th edition, 2017)

2. MyOMlab Access Code

by Pearson MyLab & Mastering

*The publisher offers this textbook in several formats*. The eText or Student ValueEdition (unbound pages, 3 hole punched) with MyOMlab access code is bundledtogether at the SPC bookstore. SPC bookstores are linked to MySPC course enrollment tosee materials for each course, as well as there is SPC Bookswap to trade with otherstudents (see https://www.spcollege.edu/textbooks/).

https://www.spcollege.edu/textbooks/



Students may also purchase MyOMlab with an eText online during the MyOMlabregistration process in the course introduction (follows syllabus introduction quiz). MyCourses registration will require students to use (or create) a Pearson username andpassword to complete the purchase and/or registration process for MyOMlab (no CourseID is required in this MyCourses system).

In the MyOMlab Kiosk under Course Home, students may order a print option (StudentValue Edition) textbook for $55 which includes free shipping (typically 3 days for deliveryfrom Pearson). Students that purchase a used text must purchase MyOMlab access toowhich is also available during the registration process for $55. As the MyOMlabregistration instructions note, Pearson does offer a free temporary access to MyOMlab for14 days (includes eText). Pearson also has eText Apps for iPad and Android use (link).

Students may take further classes that use the concepts in this course (i.e. ETI 3116, ETI3647, MAN 4570, QMB 3200, Capstone, and other COB courses). This textbook and itssupporting decision science software (POM for Windows, ExcelOM) may be useful in theseother classes (so plan your course schedule and needs accordingly).

Computer Requirements:

Students should have regular access to a computer that is connected to the Internet. It isstrongly recommended that students have a broadband (highspeed) internet connectionsuch as DSL or a cable modem. When viewing online videos or taking online quizzes/testsand doing homework, students should have an internet connection that is stable and willnot drop their connection. Students without a stable highspeed internet connection shouldconsider making arrangements to use alternative means (i.e.St. Petersburg College libraryor a similar facility) where a stable highspeed internet connection is available. Pleasenote student computer problems do not constitute an acceptable excuse for missing asubmission deadline (procrastinating until the due date increases risks that students maymiss or do poor on required submissions). Students are responsible for making sure their computers are compatible to the systemrequirements (system check). Internet browser use and settings, security and virusprotection software settings, necessary plugins and software requirements, computerupdates, and other computer uses today require students to assure the computer they areusing for their studies will appropriately support the course needs to be successful. Students should contact SPC Technical Support if they need further assistance to getanything in this course to run appropriately on their computer.

SPC Technical Support Desk Call Center

http://www.spcollege.edu/helpdesk/

A standard file format applies to submissions in the College of Business to support filecompatibility, sharing, and commenting needs. Students are required to submit allassignments in Microsoft Office formats (Word, Excel, PowerPoint, and other Microsoftformats). Other formats may have compatibility issues. Students can access MySPC to getWindows and MS Office (FREE for both Mac and Windows users, seehttp://www.spcollege.edu/microsoft). As well as Office 365 online access to supportstudent email, one drive, etc.

Further ExcelOM and POM for Windows are available in MyOMlab for students in theDownload Center. This decision science software may support students with study planand homework submissions. Please understand the ExcelOM Addin from MyOMlabrequires MS Office on the computer to operate. ExcelOM is offered for both Windows andMac users in MyOMlab. It is common for Mac users to also use Windows (see

https://www.pearsonhighered.com/products-and-services/course-content-and-digital-resources/course-content/etext-mobile.html

https://spcces.desire2learn.com/d2l/systemCheck

http://www.spcollege.edu/helpdesk/

http://www.spcollege.edu/microsoft



Syllabus Addendum

Communication & Attendance

https://www.apple.com/support/macbasics/windowsmac/) which would support POMfor Windows use from MyOMlab too.

The course content also provides study plan pencast tutorials that requires Adobe Reader(with Flash and ActiveX plugins) on the computer to download and play audio/video (seehttps://get.adobe.com/reader/).

It is required that students must have access to a web camera and headset microphone tosupport video submissions in online courses. Students should arrange for the necessaryequipment if they intend to earn full credit for those submissions or plan to attend theblended class inperson. Students may have other options (see instructor, i.e. Skype) or beable to schedule a physical presentation at another time period (i.e. office hours) as analternative.


The Syllabus Addendum is provided in the Course Home News, SPC Resources, How to Succeed link inevery class. This addendum covers factors regarding How to Be A Successful Student. These are collegewide policies to support student success with:

enrollment and refund opportunities

attendance and participation needs

financial obligations and eligibility

accessibility services for documented disabilities

student expectations and conduct

academic honesty and integrity

safety and security

resolving student concerns

other support services available

Please recognize the instructor has the authority to remove disruptive students and delete any inappropriateposts or materials. Students having issues with these success factors may be removed from courses or evenface disciplinary action depending on severity of issues. As covered in this addendum, all materials in thecourse are subject to copyright law and are only available to students for use in their studies (can not becopied or shared outside the course). Students should first speak to their instructor to resolve any concernsthey may have on the course or their grades.


https://www.apple.com/support/macbasics/windowsmac/

https://get.adobe.com/reader/

http://www.spcollege.edu/addendum/



Communication Policies:

Students should always practice professional communications not only with their professor,but also with college administration and their peers in the course (disrespectful anddisruptive students may be removed from the course by disciplinary action which mayinclude suspension or expulsion from the college). Blended students may not use anyelectronic devices during class meetings unless for academic purposes. Professionalcommunications should be used at all times which includes using an appropriate subject inthe title, as well as a greeting or salutation and closing signature in emails (not doing so isonly suitable for family and friends). Please understand employers are asking SPC to workwith students on netiquette to help students grow better communication skills for asuccessful career (see link for more tips, as well as the guidelines in the syllabusaddendum).

Attendance Policies:

As the syllabus addendum states, instructors will verify and report student attendance inthe first two weeks. Students will be classified as ‘No Show’ if blended students do notattend their physical meeting or if online students do not provide any submissions for eachweek. Students with attendance issues in both Week 1 and 2 will be administrativelywithdrawn from the course and will receive a grade of W. As the syllabus addendumfurther states, students with financial aid will be responsible for paying for the class if theyhave attendance issue these first two weeks.

Please understand skipping any of the assigned actions items and submissions as shownin the syllabus schedule may result in students not being successful (earn 0 points) in thecourse. However, more importantly, students will not learn the week’s objectives skippingthese requirements. Later week lessons build upon prior week lessons typically leavingstudents struggling if they skip the action items in a course. As Chapter 1 highlights,students need inputs in their personal learning operation to manage the transformationneeds for the outputs or submissions in a course (this is an operation students need tomanage no different than a business).

Further in the week following the last date to withdraw with a W (see academic calendar),instructors will report students who are not actively participating in the course. Studentsthat have not completed the majority of the assigned graded submissions in Week 3through Week 5 (i.e. must complete at least two of the three assigned submissions, i.e.Study Plan, Homework, and Quiz each week) will be reported as not actively participatingin the course and will receive a grade of WF in that following week. As the syllabusaddendum states, students may withdraw themselves prior the last date for a W (beforecompleting 60% of the class). However, if students receive federal financial aid they maybe required to repay a portion (please speak to a financial aid counselor, seewww.spcollege.edu/getfunds). Students should review the collegewide policies furtherto understand GPA and financial consequences.

No late submissions will be accepted unless the student provides a documented excuse(i.e. family death certificate, doctor's note, etc.). After verification of this documentation alate submission may be accepted as long as completed within one week from the duedate. Advance notice should be given to the instructor whenever possible to arrange forfurther alternatives. Please note computer problems, travel, and lack of planning do notconstitute an acceptable excuse for not meeting a deadline. Students should review thesyllabus schedule and plan their time (minimum 15 hours per week per course) tocomplete the action items ontime (all deadlines are by 11:55PM EST).

http://www.albion.com/netiquette/



http://www.spcollege.edu/calendar/


http://www.spcollege.edu/getfunds



Academic Honesty

Schedule


The Academic Honesty policies are provided in Course Home News, SPC Resources in every class. Thesecollegewide polices require all students to agree to adhere to upon enrollment in every course at SPC.

Students should closely read the Honor Code policies and examples on:

cheatingplagiarismbriberymisrepresentationconspiracyfabricationcollusionduplicate submissionacademic misconductimproper computer/calculator useimproper online, TeleWeb, and blended course usedisruptive behaviorconfidentiality

As highlighted in the syllabus addendum, failure to meet this honor code will result in academic anddisciplinary action. This may mean a zero on an assignment (reported to the Dean), an F in the course, oreven expulsion from the College. As members of the St. Petersburg College community, students also havean ethical obligation to report violations in any academic honesty policies they may witness. In addition,students that receive assistance from a tutor must ensure that any graded work submitted in a class is thestudent’s own work.


Students should use the MyCourses Calendar for specific dates. This schedule coversthe weekly action items all students need to complete (at a minimum, additional studyresources are not listed on this schedule*). All submission deadlines are 11:55PM ESTand each week plans a minimum 1518 hours for learning standards. Students areencouraged to print/follow this schedule over the course as restrictions on course contentwill prevent some items from showing on the MyCourses Calendar until students havecompleted the requirements. Alterations may be made as the need arises in the judgmentof the professor.

http://www.spcollege.edu/academichonesty/




Excel File for Printing Ease (link).

* Additional study resources beyond the textbook include (for each chapter, supplement,

https://mycourses.spcollege.edu/content/enforced/98303-OFR_MAN3504_3670_0520/Schedule_EffectiveFall2016.xlsx?_&d2lSessionVal=47955UsE0ptATVViHk2cQ85IO



Course Content

and module assigned in the schedule):

Study Plan pencast and videos under Course Content in Watch Tutorials (as needed)each weekLectures under the Course ContentDynamic Study Modules in the MyOMlab Kiosk (access through MyOMlab CourseHome, can download mobile ap too)Study Plan concept questions and problems in the MyOMlab KioskFlashcards in the MyOMLab Multimedia LibraryCase Videos in Multimedia Library Sample Tests in the MyOMlab Kiosk Quiz/TestOther Resources under the Course Content (i.e. math, Excel, videos of interest, etc.)and more ...

Students learn differently and there are a variety of resources to support online learning (try them all to learnwhat works best!). Students struggling with submissions should review their studying practices to plan furthertime with these study resources to enable improvement.


As the schedule shows, the course is broken down into 8 weekly modules designed to provide the student withan overview of operations management. This is a survey class to introduce students to the key operationsmanagement decisions and analytical tools. A variety of learning activities are designed for the student to gainan understanding of the core concepts used for effective operations management that every organizationmust execute to support their strategic ability to compete in today's global marketplace. Regardless of whetheran organization is public vs. private or service vs. manufacturing, operations management is vital for success.

1. Lectures/Tutorials – Video produced online lectures and tutorials will supplementthe textbook readings. Study Plan Problem pencasts and tutorials are available in theCourse Content to support completing problems (study plans are tailored to useanalytics similar to homework problems). Online students are required to watch thesestudy plan problem pencasts and tutorials (lecture case study is optional), while it isencouraged for blended students (students may not have time to cover everything inthe blended class meeting). Handson activities, simulations, classroom discussions,other problems, etc. are used in blended classes to help students further understandand apply the lessons each week.

2. Textbook – Students are assigned weekly readings from the textbook. Be sure tofollow the listed chapters, supplements, and modules in the syllabus schedule withthe page numbers each week. Blended students should complete the assignedreading prior attending their inclass meeting.

3. MyOMLab Kiosk MyOMlab access may be purchased separately and is bundledwith the textbook at the bookstore (see required materials). Students need to followthe Pearson registration instructions to enable this kiosk after successfully completingthe Introduction Quiz. Additionally a MyOMLab Tutorial (required by all students) isprovided which illustrates how to use MyOMlab for the requirements of thiscourse. Students will use MyOMlab to complete study plans, homework, andquizzes/exam submissions.



4. Study Plans Students need to complete at least two study plan problems(math/analytics) successfully in each assigned chapter, supplement, and module inMyOMlab for this grade category (study plan subsections are marked with 1 pointpossible). There are learning aids in MyOMlab to help students solve theseproblems, along with textbook examples and further study plan problem pencastsand tutorials under the Course Content in the Watch Tutorials (as needed) resources. The Watch Tutorials (as needed) resources will demonstrate solving select studyplan problems both manually (pencasts) and with POM for Windows/ExcelOM(videos). Students are encouraged to complete these study plan problems first aftertheir textbook readings to learn and practice the decision analysis methods beforeattempting further problems. Additionally in the MyOMlab Multimedia Libraryresources are the ExcelOM textbook example data files and additional practiceproblems. Students have unlimited attempts to complete study plan problems(getting an algorithmic variation with other data). Study plan points are not posted inMyCourses until after the due date. Further study materials are available inMyOMlab to support quiz questions to learn terminology and key concepts in theother study plan subsections, as well as in the Dynamic Study Modules andMultimedia Library chapter flashcards, videos, simulations, cases, and PowerPointsummaries.

5. Quizzes/Exam – Students will take weekly quizzes in MyOMlab to assess theirknowledge gained from their reading. The quiz questions focus on the keyterminology and concepts in the assigned reading each week. Students have 50minutes to answer 25 questions on each quiz. Students may retake a quiz 3 times(getting different questions each time) to improve their grade. The maximum score atthe end of the week is used for grades after the due date. Students should reviewweekly quizzes after the due date for errors to prepare for the final exam. In Week8 there is a comprehensive Final Exam that will open after students finish Quiz 7 andHomework 7. This Final Exam will close at the end of Thursday in Week 8 to supportfinal grade reporting needs. This Final Exam has onethird study plan/homeworktype problems and twothird terminology/concept type questions. Students get oneattempt for this Final Exam (maximum 3.5 hours).

6. Homework Students will complete homework problems from the assigned readingin MyOMlab each week. Students should practice problems in study plans first tolearn the decision analytics similarly required for these homework problems. Studentshave the ability to redo a homework problem once (getting an algorithmic variationwith other data) to improve their grade (total of two attempts per problem). Ifstudents use a learning aid for homework problems it however reduces the numberattempts available by one. The maximum score at the end of the week is used forgrades.

7. Case Studies Online students will complete case studies that are graded in Week 3and Week 7. This is designed to help the student relate the operating managementconcepts and analytics to actual businesses. The textbook includes case studies(videos on cases are in MyOMlab Multimedia Library) which will be used with thissubmission. Students will have to complete additional company/industry research forthis assignment and use APA format to properly cite this research with thetextbook/video information. These case studies may be completed over the course,however students will have to meet specific Week 3 and Week 7 (Wednesday)submission deadlines. Blended students will not complete these case studiesas these students will earn the same points through blended class participationinstead for this grade category.



Grading Policies


Students should review the instructions and grading assessment rubrics included withassignments. Grading assessment rubrics will be used for corresponding submissions andthe instructor will send additional remarks or feedback for all submissions within 7 daysafter the due date. Students having questions on instructions, rubrics, or feedback shouldfirst contact their instructor.

A grading curve may be applied at the instructor’s discretion. Incomplete grades fall underthe Incomplete Grades and Procedures of the college. Per SPC policy, for anincomplete grade to be assigned, the student must provide documented evidence of thereason(s) or circumstance(s) for the extension, have a minimum of 80% of the coursecompleted, be considered in good standing in the course (i.e. C or better), andacknowledge in writing the plan to finish the necessary work. In the event of an “I”, theinstructor will provide the terms for all required work to be completed; no later than the endof the sixth week of the next semester. After that time, a grade of “F” (or higher if the workthat has been submitted is adequate to justify the higher grade) will be assigned. Studentswith anything less than 80% of the course completed will result in the appropriate lettergrade being recorded.

Final Grade Distribution: A = 370.8 to 412.0

(total points earned) B = 329.6 to 370.7

C = 288.4 to 329.5

D = 247.2 to 288.3

F = < 247.1


http://www.spcollege.edu/catalog_academics/#GradingSystem



Additional Notes

1. Accessibility Services students with a documented disability should follow up with their professor onany accommodation needs by the first day of class. For additional assistance, please see AccessibilityServices at: http://www.spcollege.edu/accessibility/.

2. Tutors – available online and onsite at the Learning Centers: http://www.spcollege.edu/tutoring/. These resources are FREE and may be helpful with writing (including APA format), math, and computerskills needed for this course. Additionally, this course includes online learning resources with pencasts,tutorials, and MyOMlab learning aids to supplement textbook explanations and examples. Studentsshould talk to their professor if they need additional assistance (or may want to plan to take this classblended).

3. Computer Labs – available on most campuses for courseneeds: http://www.spcollege.edu/computerlabs/.

4. Libraries – available online and onsite at 8 campuses: www.spcollege.edu/libraries/. The SPC Libraryand Services include help with research (beyond what is offered in the Case Studies Course Content),as well as Ask a Librarian which is part of the Florida Virtual Reference Service.

5. Academic Advising – assist with academic planning for course sequencing, selection, registration,transfer and other requirements: http://www.spcollege.edu/advising/.

6. Student Services – other business, academic, and campus services are available:http://www.spcollege.edu/services/. This includes a variety of services for veterans(http://www.spcollege.edu/veterans/), counseling (3 FREE sessions per year, seehttp://www.spcollege.edu/referrals/), English classes, student ID, career services(http://www.spcollege.edu/careerservices/, includes internships and employment opportunities) and otherassistance.

7. Academic Calendar plan the year in advance for time tosupport studies: https://www.spcollege.edu/calendar/.

8. Campus Safety – information on emergencies and otherpolicies: http://www.spcollege.edu/safety/. Blended students that need an escort to their car or to reportan issue on any campus, call Campus Security at 7277912560.

9. SPC Students student handbook, planner, student life, and otherinformation: http://www.spcollege.edu/students/.


http://www.spcollege.edu/accessibility/

http://www.spcollege.edu/tutoring/

http://www.spcollege.edu/computerlabs/

http://www.spcollege.edu/libraries/

http://www.spcollege.edu/advising/

http://www.spcollege.edu/services/

http://www.spcollege.edu/veterans/

http://www.spcollege.edu/referrals/

http://www.spcollege.edu/careerservices/

https://www.spcollege.edu/calendar/

http://www.spcollege.edu/safety/

http://www.spcollege.edu/students/

man 3504 ­ operations management syllabus · pdf fileman 3504 ­ operations management...

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man 3504 operations management syllabus · pdf fileman 3504 operations management...