manager as coach
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Manager as CoachManager as Coach
WHAT IS COACHING?WHAT IS COACHING?
• Helping others to become better performers at whatever they do
• Managing the work environment-physical and psychological
• Providing feedback• Shaping values• Providing leadership in communication• Caring about people and performance• Building teams in the workplace
““Those workers want to Those workers want to know how much you care, know how much you care, before they care how much before they care how much
you know” you know”
Manufacturer in IowaManufacturer in Iowa
HOW TO COACHHOW TO COACH
• Be responsible
• Be respectful
• Be loyal
• Be honest
• Work hard
• Work smart
• Work together
• Be disciplined
• Be a competitor
• Handle success and failure
• Be a good communicator
• Know your role
COMMUNICATION SKILLS COMMUNICATION SKILLS FOR COACHESFOR COACHES
• Giving competent relevant feedback• Demonstration• Advising• Instructing• Referral• Providing or identifying resources• Confirming information has been received• Reviewing and summarizing• Planning• Affirming and reinforcing
YOU GET WHAT YOU EXPECTYOU GET WHAT YOU EXPECT
• Pygmalion effect
• Performance goals and expectations
• Values
• Vision
AS A COACH YOU ARE AS A COACH YOU ARE A VALUES SHAPERA VALUES SHAPER
COACHES ARE IN THE COACHES ARE IN THE BUSINESS OF CHANGING BUSINESS OF CHANGING
BEHAVIORBEHAVIOR
RECOGNITIONRECOGNITION
• Recognition is not the same for each person
• Every organization has its stars
• Every organization has its role players
• Catch your people doing something right
• Attention is recognition
SHAPING BEHAVIORSHAPING BEHAVIOR
• Reward progression toward the desired performance goal
• Praise verbally
• Praise in front of others
• Praise publicly on message boards
AS A COACH YOU ARE AS A COACH YOU ARE A DEVELOPER OF PEOPLE A DEVELOPER OF PEOPLE
NOT JUST A TEACHER NOT JUST A TEACHER OF SKILLOF SKILL
TO DEVELOP PEOPLETO DEVELOP PEOPLE
• Know where they are now
• Know the next step
• Know their reach
By focusing on the next step the desired performance levels are reached quicker and
often surpassed.
DOING THE HARD THINGS IS DOING THE HARD THINGS IS YOUR JOB AS COACHYOUR JOB AS COACH
TEAMWORKTEAMWORK
Is the ability to work together toward a common vision, the
ability to focus individual effort toward a common goal.
It is the fuel that allows common people to attain
uncommonRESULTS.