managing coaches and players
TRANSCRIPT
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DEALING WITH CONFRONTATION
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DEALING WITH CONFRONTATION
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DEALING WITH CONFRONTATION
Introduce Yourself To The CoachesBefore The Game Begins
Work On Creating A Rapport
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DEALING WITH CONFRONTATION
When dealing with emotional
coaches remember to:
Be in control and speak
in a calm, easy voice
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DEALING WITH CONFRONTATION
Maintain positive body language and keep space between you and
the Coach/Player
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DEALING WITH CONFRONTATION
Make eye contact with the coach/player when the
situation allows
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DEALING WITH CONFRONTATION
Answer questions not Statements3 Seconds
That is a Travel
That is a Hold
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DEALING WITH CONFRONTATION
Be a responder
not an Initiator
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DEALING WITH CONFRONTATION
Deal with the Behaviour
before answering any
Questions
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DEALING WITH CONFRONTATION
Roadblocks to Communication
OrderingDirectingCommandingYelling
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DEALING WITH CONFRONTATION
Roadblocks to Communication
Warning, Threatening“If you do that again
I’ll T YOU UP”
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DEALING WITH CONFRONTATION
Tips to being a good listener
Keep good Eye Contact
Try to be Relaxed
Do not Interrupt
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DEALING WITH CONFRONTATION
A coach knows the tone of the response even before you start speaking by observing your body language. Sometimes we lose
them before we even say a word.
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DEALING WITH CONFRONTATION
If you make a face, raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your hands
and don’t let a coach use his hands to talk to you.
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DEALING WITH CONFRONTATION
When a person talks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his hands, simply ask him to put his hands down before you are ready to listen to his
message.
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DEALING WITH CONFRONTATION
Don’t be Defensive, or try to justify your Actions
Address the problem only (No emotions)
Avoid the conflict (Don’t create it)
Tips to being a Good Listener
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DEALING WITH CONFRONTATION
Officiating is not about the referee being the only Winner……….
Nor is it about the referee being the only Loser,
A balance between the TWO Extremes
needs to be AchievedYou do not always have to get in the Last Word
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DEALING WITH CONFRONTATION
Answers to Coaches“Okay Coach I hear you”
“From my angle that is how I saw it”
“I will watch for that”
It will not help matters if you tell the coach that it is not happening
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DEALING WITH CONFRONTATION
Some Other Phrases That Can Be Used Are
“I see your point”
“You have a good point”
“I’ve heard you”
“That’s possible”
Answers to Coaches
By listening first and then responding to what they said, there may be some
closure after your words
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DEALING WITH CONFRONTATION
Answers to Coaches
If a coach is yelling or shouting at you tell the coach you would be glad to talk to him but he has to lower his or her voice and then you can address the issue.
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Remember, 90% of conflict occurs not with what was said
but by the TONE it was said in!
DEALING WITH CONFRONTATION
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DEALING WITH CONFRONTATION
MAKE THIS THE SEASON WHERE YOU TAKE YOUR GAME
MANAGEMENT TO A NEW LEVEL
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HAVE A GREAT SEASON!