managing negativity on facebook - empowerment academy
TRANSCRIPT
MANAGINGNEGATIVITYON FACEBOOK
1.Be EMPATHETIC
Don’t ignore or erase NEGATIVE comments.2.
3. Don’t be RUDE
4. Keep CALM Don’t take it personally
5. Don’t try to prove customer WRONG
6. Offer SOLUTIONS
7. Don’t ROBOT Reply
8. Do APOLOGIZE if its your mistake
ABHISEKH MASKEY PRAVIN
ADHIKARI
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