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Copyright 2003 © by IMD International, Lausanne, SwitzerlandNot be used or reproduced without permission
Managing team diversity
Rhoda Davidson
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Sources of team diversity
• Cultural background• Gender• Age• Thinking style• Profession• Education• Family situation• Work experiences• Life experiences
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Team diversity and performance
Number of teams
PerformanceLow High
Homogeneous teams
Diverse teamsmanaged poorly
Diverse teamsmanaged well
Source: DiStefano & Maznevski (2000) Copyright © IMD
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Exploring diversity with team roles
• Complete the diversity icebreaker survey and score yourself
• If you have time, you can take a look at Joe and Martha’s paper on diverse global teams.
• Wait for further instructions
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Exercise 1: Who are you and how do you compare to them?
• What are the characteristics of your own colour, personally and the way in which you interact with others?
• What are the characteristics of the others’ styles? For example, if your predominant colour is “red” then what are the characteristics of the “blues” and the “greens”? How can this create problems for us?
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Red
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Blue
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Green
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Exercise 2: How can you work together effectively?
• What behaviours can you use in your communications to appeal to others’ styles? Take each other colour separately. For example if your predominant colour is “red” then look at first “blue” and then “green”.
• What do you have to watch for in your style that can create problems for others?
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Dealing with diversity
Destroyers - Show negative stereotyping, mistrust, and as a result, poor
performance
Equalizers- Overlook or suppress differences
Creators- Recognize, accept, nurture and leverage differences to get
high performance
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M.B.I. Gives high performance
Source: DiStefano & Maznevski (2000) Copyright © IMD
MMap
Understand the differences
PersonProfessionFunctionRoleEtc.
BBridge
CommunicateAcross the differences
Approaching with motivationDecentering without blameRecentering to commonalities
IIntegrate
Manage the differences
Building participationResolving conflictsBuilding on all ideas
HighPerformance
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Exercise 3: How can you create value from diversity in your team?
• How can you create value in your team from your different colour characteristics?
• How can you leverage strengths? How can you mitigate weaknesses?
• How are you doing at detecting and resolving conflict?
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Back-up Slides
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Norm table for men and women
NormsN=1378
Blue Red Green
90-100% >42 >37 >35
80-90% 39-41 34-36 31-34
70-80% 36-38 32-33 29-30
60-70% 34-35 30-31 27-28
50-60% 32-33 29 25-26
40-50% 30-31 27-28 23-24
30-40% 28-29 25-26 22
20-30% 25-27 23-24 20-21
10-20% 22-24 20-22 17-19
1-10% <21 <19 <16
Source: Bjorn Z. Ekelund, Human Factors Copyright © IMD