managing the flexible workforce of the future [paris]

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1 David Obadia, Sales Executive Managing the Flexible Workforce of the Future

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As business continues to move at light speed, companies are deploying flexible workforces that can be quickly engaged and on - boarded to keep pace. Behind the scenes, they need total visibility in order to optimize all areas of services procurement including complex spend, worker quality, corporate and external compliance and contingent workforce program efficiencies. And they need a new breed of technology to achieve this. Companies today need a Vendor Management System (VMS) that can easily integrate with other internal systems to enable a holistic view of both talent and spend. David Obadia, Fieldglass Sales Ariba Commerce Summit Paris 2014

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Page 1: Managing the Flexible Workforce of the Future [Paris]

1

David Obadia,

Sales Executive

Managing the Flexible

Workforce of the Future

Page 2: Managing the Flexible Workforce of the Future [Paris]

2

Fundamental Shift in Composition of the Workforce

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Full-time Employees Contingent Workers

30-50% of total workforce is

comprised of non-employees

SOW

Consultants

Independent

Contractors

Temporary

Worker

Internal External

Employees

Page 3: Managing the Flexible Workforce of the Future [Paris]

3

External Workers Are Known By Many Names

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

CONTINGENT

INDEPENDENT CONTRACTOR

OUTSOURCED

EXTERNAL

NON-FULL TIME OFFSHORE

FLEXIBLE

Page 4: Managing the Flexible Workforce of the Future [Paris]

4

Flexible Workforce as a Strategic Initiative

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Global Firms in 2020: The next decade

of change for organisations and workers

Take on more contingent workers. The

proportion of contingent to permanent workers

will shift in favour of the former.

Dispelling a myth that all temps are in low-

paid roles

Last year saw the number of people in permanent

jobs stay roughly static and the number of people

in temporary work rise month on month.

The surge in temp hiring is not a sign of a

malfunctioning economy. It is the face of the

future.

Page 5: Managing the Flexible Workforce of the Future [Paris]

5

Common Services Procurement Scenario

Providers Business Enterprise

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 6: Managing the Flexible Workforce of the Future [Paris]

6

The Solution is Fieldglass

Providers Business Enterprise

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 7: Managing the Flexible Workforce of the Future [Paris]

7

Industry Landscape

- Contingent workers

- Consulting

- Offshore providers

- Independent contractors

Hiring Managers Suppliers Workers Program Office

MSP | VMS

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 8: Managing the Flexible Workforce of the Future [Paris]

8

Benefits for our customers

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Cost Compliance Efficiency Quality

$33M

savings realized for

SOW projects

75%

reduction in cycle

time for labor

requests

SIGNIFICANT

REDUCTION

in external workforce

safety incidents

#2 largest source of full-

time hires is

contractor conversion

Visibility & Intelligence

Page 9: Managing the Flexible Workforce of the Future [Paris]

9

Requisition Timesheets Candidate

Selection

Work Order

eSignature

Global

Pay Rules

Visualizer

& PMM

Invoicing Reporting

Contingent Workforce Opportunity

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

BENEFITS

E F F I C I E N C Y C O S T C O M P L I A N C E

Page 10: Managing the Flexible Workforce of the Future [Paris]

10

BENEFITS

Statement of Work Opportunity

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

RFX

Project Bid

Timesheets Statement

of Work

Worker

Profile Tracking

Deliverables Visualizer

& PMM

Invoicing Reporting

V I S I B I L I T Y Q U A L I T Y C O S T

Page 11: Managing the Flexible Workforce of the Future [Paris]

11

Recognize Common Engagement Patterns

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Project-based Services

- Characterized by well-defined projects or

functional areas

Outsourced/Offshore

- Any combination of off-site, near-shore,

or off-shore services

Business Consulting

- High-value consulting; engaged typically

at corporate level

BPO

- Complete outsourcing of a category from

planning to delivery

Re-billable Services

- Engaging vendors to deliver services to

end-clients

Independents

- Engaging independent consultants or a

community of smaller suppliers

Page 12: Managing the Flexible Workforce of the Future [Paris]

13

eBay Experience

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 13: Managing the Flexible Workforce of the Future [Paris]

14

Delivering Total Workforce Management

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 14: Managing the Flexible Workforce of the Future [Paris]

15

The future of flexible workforce

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 15: Managing the Flexible Workforce of the Future [Paris]

16

Largest customer base

- Over $30B in global spend

Global

- Deployed in 100+ countries, 16 languages

Culture of partnerships

- #1 in customer satisfaction (SIA survey)

Industry Leadership

- Highest scoring vendor from leading analysts

About Fieldglass

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Source: Forrester Wave™: VMS Contingent Capabilities, Q1 ‘14.

Page 16: Managing the Flexible Workforce of the Future [Paris]

17

Video: We asked our clients

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Page 17: Managing the Flexible Workforce of the Future [Paris]

18

Thank you!

Page 18: Managing the Flexible Workforce of the Future [Paris]

Date: 28th October 2014

Procurement Transformation – Albéa Group

Ariba Commerce Summit - Paris

Aurelie Goubin , Best Practices Procurement Manager, Albéa

Page 19: Managing the Flexible Workforce of the Future [Paris]

20 © 2014 Ariba - an SAP company. All rights reserved.

Statement of Confidentiality and Exceptions

The information and analysis contained herein are the confidential and proprietary materials of Ariba, an SAP Company. No part of this publication may be reproduced or

transmitted in any form or for any purpose without the express written permission of Ariba, an SAP Company. The information contained herein may be changed without

prior notice.

Ariba, an SAP Company provides this document as guidance only to illustrate estimated comparisons between the subject company and other companies with respect

to certain key performance indicators and drivers.

These material is based upon survey and product data of the subject company, information provided by other companies and assumptions that are subject to change.

These materials present illustrations of potential performance and do not guaranty future results, or performance . The materials are provided solely for internal review

and use by the subject company. Ariba, an SAP Company makes no representation or warranties of any kind with respect to these materials, and Ariba,an SAP

Company shall not be liable for errors or omissions with respect to these materials.

Page 20: Managing the Flexible Workforce of the Future [Paris]

21 © 2014 Ariba - an SAP company. All rights reserved.

Agenda

Albéa Group

• Who we are?

• Albéa Procurement Organization

• Albéa 2013’ Procurement Stakes

Albéa Chose Ariba Suite

Global Deployment Planning

Modules’ presentation

Conclusion – Lessons Learned

Page 21: Managing the Flexible Workforce of the Future [Paris]

22 © 2014 Ariba - an SAP company. All rights reserved.

Albéa Group

Global leader in Beauty & Personal Care Packaging

• 16 000 employees

• 38 plants

• 14 countries

• Sales 2013: US $ 1,6 Billion

Products portfolio based upon 4 core expertise

Tubes laminates, plastic tubes

Dispensing systems fragrance, lotion, foam, samplers

Cosmetic Rigid Packaging mascara, lipstick, lip gloss, jars

Beauty solutions, kitting, soft goods & promotional items

Page 22: Managing the Flexible Workforce of the Future [Paris]

23 © 2014 Ariba - an SAP company. All rights reserved.

Albéa Group

• July 2010

AP Beauty is acquired

by Sun Capital Partners’

Private Equity fund V.

• November 2010

Alcan Packaging Beauty

becomes Albéa

2010 2011 2012 2013

• January 2011

Betts is combined

with Albéa,

• November 2011

Acquisition of

Eyelematic

• April 2012

Acquisition of Tex China

• December 2012

Acquisition of Rexam

PC and thus the

dispensing systems

technologies

Sales $US900M

9,300 employees

24 sites

13 countries

Sales $US 1.0B

10,500 employees

30 sites

13 countries

Sales $US 1.6B

16,000 employees

38 sites

14 countries

2004

Cebal and Techpack ,

previously a part of

Pechiney Emballages

become Alcan

Packaging (AP)

Beauty

2004

Page 23: Managing the Flexible Workforce of the Future [Paris]

24 © 2014 Ariba - an SAP company. All rights reserved.

Albéa Group

Some of our main Customers

AMBITION • Be the best global packaging company in the

eyes of our people, our customers and our shareholders

VALUES

• World class partner

• Speed to market

• Quality through continuous improvement

• Broad range of expertise and product innovation

Page 24: Managing the Flexible Workforce of the Future [Paris]

25 © 2014 Ariba - an SAP company. All rights reserved.

Procurement Organisation

Central Procurement team – 2013/4

• Global Lead Buyers per commodities

• Regional Procurement Directors

• Analysts & Ariba specialist

Global spend US$ 1 Bil.

• 70% production items (raw materials,

components, sub-contracting)

• 30% non-production items (energy, transportation,

travel, etc.)

• Global AND diversified Supply Base

Local Procurement team

• Buyers: implement strategies & run projects

Page 25: Managing the Flexible Workforce of the Future [Paris]

26 © 2014 Ariba - an SAP company. All rights reserved.

Procurement – 2013 Stakes

• 17 different ERP systems: difficulty in aggregating data

• Increase of the supplier base complexity with important growth of suppliers in

emerging markets

o Over 15 000 suppliers worldwide

o Quality & Supply Chain assurance, cultural differences, time zone, etc.

• Cosmetic Industry European and American regulations to be followed by

suppliers but no tool to manage documents or contracts

• Continue growth of Albéa & tensed economic situation lead to higher pressure

on prices & cost down

Page 26: Managing the Flexible Workforce of the Future [Paris]

27 © 2014 Ariba - an SAP company. All rights reserved.

Albéa Chosen Ariba Suite

Supplier

Management

Implemented Implemented Implemented Possible Imple.

Reporting

CFT Sourcing

Contract

Management Supplier

Management Procure-to-Pay

Implemented

Public: All Ariba

Users (+/-300)

Public: 40 Buyers Public: 40 Buyers

+ 40 Financial

Controllers

Public: 40 buyers

+ 40 QA + 40 SC

managers

Q1 2013 Q1 2013 Q2 2013 Q3 2013 2015

Page 27: Managing the Flexible Workforce of the Future [Paris]

28 © 2014 Ariba - an SAP company. All rights reserved.

* Data is leveraged from survey as well as product

Global Deployment Planning

Deployment team:

• Procurement BP

• Procurement Director

Timing : 7 Months

Monthly Steering

Committee to follow

process

Page 28: Managing the Flexible Workforce of the Future [Paris]

29 © 2014 Ariba - an SAP company. All rights reserved.

* Data is leveraged from survey as well as product

Modules’ presentation

Sourcing

223 Full Project in 2014 (Q1-3) • Main users: China & Brazil: 70%

• Followed by Europe: 17%

The most challenging module to be adopted

Objectives : • Maximize competition & savings

• Drive internal efficiency through the

events reproducibility

• Insure process compliance : anti-bribe

• Ease Procurement project reporting

Further Developments • Additional RFP templates

• Push for Functionality : Message board and

email posting

Page 29: Managing the Flexible Workforce of the Future [Paris]

30 © 2014 Ariba - an SAP company. All rights reserved.

* Data is leveraged from survey as well as product

Modules’ presentation

Sourcing

3 Sourcing Project

templates available

RFI and RFP Templates

according to commodities

Page 30: Managing the Flexible Workforce of the Future [Paris]

31 © 2014 Ariba - an SAP company. All rights reserved.

* Data is leveraged from survey as well as product

Modules’ presentation

Supplier Information and Performance Management

Objectives : • Enhance collaboration among the different

company’s function and with the suppliers

• Improve communication & actions

efficiencies (limited number of contacts)

• Common & Global tool to Select suppliers

monitor performance

• Improve suppliers overall performance by

monitoring and following up in a

systematic way

Supplier Information Management

initiated in Q2 2013 in waves

Supplier Performance Management

initiated in Q1 2014

(20 Global suppliers)

Page 31: Managing the Flexible Workforce of the Future [Paris]

32 © 2014 Ariba - an SAP company. All rights reserved.

* Data is leveraged from survey as well as product

Modules’ presentation

Supplier Information Management

Buyers questions only: Type of

supplier? Our objectives? Need

for specifics treatments?

EHS: From Regulatory affairs:

Are the suppliers compliant with

regional/global legislations?

Sustainability & Legal: Are the

supplier compliant with Albéa

Policy?

Page 32: Managing the Flexible Workforce of the Future [Paris]

33 © 2014 Ariba - an SAP company. All rights reserved.

Modules’ presentation

Supplier Performance Management

Score easily

accessible depending

on pre-defined weight

Different sources: Report /

Survey

Alerts when score below

target

Scorecard

Page 33: Managing the Flexible Workforce of the Future [Paris]

34 © 2014 Ariba - an SAP company. All rights reserved.

Modules’ presentation

Supplier Performance Management

• Fact based

• Ease the analysis

• Rank suppliers

Reporting available in users’

dashboard or Public Reports

Results were presented to the cap suppliers

during the business review.

Suppliers did appreciate this first trial of 360º

view.

Albéa is one of the most advance customer

for this kind of evaluation

S. Didelot, Global Lead Buyers Caps & Plastic components

Page 34: Managing the Flexible Workforce of the Future [Paris]

35 © 2014 Ariba - an SAP company. All rights reserved.

Modules’ presentation

Contract - Basic

Objectives :

• Formalize contractual process

• Understand existing type of contracts and

locations

• Share and consolidate information

• Insure compliances

• Anticipate ending period (risks control)

• Measure KPIs (spend covered per contracts)

Page 35: Managing the Flexible Workforce of the Future [Paris]

36 © 2014 Ariba - an SAP company. All rights reserved.

Modules’ presentation

“Out of the box” self-configuration

Procurement Strategies

Procurement Action Plan

Procurement Budget – “Budget

Form”

From December 2014 to be also used

to register Procurement Savings

Page 36: Managing the Flexible Workforce of the Future [Paris]

37 © 2014 Ariba - an SAP company. All rights reserved.

Conclusion – Lessons Learned

•Strong Management mandate needed

•Change management (people) tougher than technical implementations

•You might loose people: capability issues

•System experience to be part of the buyers job descriptions?

•Speed is not the key of success but the accuracy YES (suppliers base, commodity, spend)

•Make it easy and user friendly

•Communication, Communication, Communication!!

•In and Outside your company: Buyers & Suppliers !

•Before, During, After the deployment / implementation

•Trainings sessions to be organized several times per years for the same users + guides + video conference + ….

•Ariba can be expanded to other function than Procurement

Page 37: Managing the Flexible Workforce of the Future [Paris]

38 © 2014 Ariba - an SAP company. All rights reserved.

Conclusion – Lessons Learned

Deployment Road map (advised) – Phase 1

Spend visibility

6 months Contract Basic

1 – 3 months

Sourcing

3 – 6 months

SIM

2 months SPM

2 – 4 months

APC (Catalogs)

6 months Contract Pro

1 – 3 months SPM

2 – 4 months

Deployment Road map (advised) – Phase 2

Page 38: Managing the Flexible Workforce of the Future [Paris]

Questions

Page 39: Managing the Flexible Workforce of the Future [Paris]

July 2014

Panel Collaboration Acheteurs-Fournisseurs Nexans - Thièry Bourany, Directeur Achats France

Manutan - Stéphanie Ruffier, Responsable eProcurement

October 28, 2014

Page 40: Managing the Flexible Workforce of the Future [Paris]

* Nexans donne de l’énergie à la vie.

NEXANS BRINGS ENERGY TO LIFE*

Nexans et E-procurement Ariba Commerce Summit

28 octobre 2014

Thièry Bourany

Page 41: Managing the Flexible Workforce of the Future [Paris]

Expert Mondial de l’industrie du câble

Chiffre d’affaires en 2013 d’environ 6,7 milliards d’euros(1)

Coté sur NYSE Euronext Paris

Des usines dans 40 pays 26000 experts locaux

CHIFFRE D’AFFAIRES 2013

PAR ZONE GÉOGRAPHIQUE(2) (1) A cours des métaux non ferreux courants

(2) Par origine, à cours des métaux non-ferreux constants

14 % Amérique

du Nord

9 % Amérique

du Sud

57 % Europe

6 % Moyen-Orient,

Russie et

Afrique

14 % Asie-

Pacifique

Nexans brings energy

to life*

* Nexans donne de l’énergie à la vie.

Page 42: Managing the Flexible Workforce of the Future [Paris]

Au service de besoins essentiels

Allumer une lampe, prendre l’ascenseur, démarrer une chaîne de production, transporter l’énergie du soleil et du vent : derrière chacun de ces gestes, il y a des câbles et des systèmes de câblage.

Nexans accompagne ses clients sur 3 grands marchés : les infrastructures d’énergie (transmission et distribution d’électricité), l’industrie et le bâtiment.

TRANSMISSION, DISTRIBUTION,

ET OPÉRATEURS

Energie

Réseaux de transmission(1) et de distribution(2) d’électricité sous-marins, souterrains, aériens.

Télécommunications

Réseaux cuivre et fibre optique

terrestres et sous-marins.

(1) Haute Tension

(2) Moyenne et Basse Tension

INDUSTRIE

Ressources

Pétrole et gaz, Énergie nucléaire, Énergies renouvelables, Exploitations minières, Ombilicaux.

Transport

Aéronautique, Défense, Construction navale, Matériel roulant ferroviaire et Réseaux ferroviaires.

Faisceaux

Faisceaux automobiles, Harnais industriels.

Autres équipements industriels

Machines-outils, Manutention,

Robotique, Médical.

DISTRIBUTEURS ET INSTALLATEURS

Bâtiment

Usines, Centres logistiques, Centres commerciaux, Hôpitaux, Universités, Musées, Hôtels,

Bureaux, Logements résidentiels, commerciaux et industriels, Aéroports, Centres

de données.

Réseaux privés

Réseaux de données, surveillance

et sécurité.

Page 43: Managing the Flexible Workforce of the Future [Paris]

Nexans et e-Procurement

Nexans utilise une solution de E-procurement depuis 2005 pour ses achats indirects

En 2011, Ariba est sélectionné pour remplacer la solution existante

Déploiement en France et Allemagne 1000 utilisateurs sur 25 sites 25000 commandes 2500 fournisseurs dont 1000 sur AN 50% de facturation électronique

Principaux bénéfices Meilleure conformité du processus achat et traçabilité

Meilleure utilisation des contrats cadre et catalogues

Rationalisation du panel fournisseurs Productivité et conformité du traitement des factures fournisseurs

Page 44: Managing the Flexible Workforce of the Future [Paris]

Thank You !

Page 45: Managing the Flexible Workforce of the Future [Paris]

Ariba LIVE 2015: Save the Date!

April 7-9, 2015

Las Vegas

The Venetian/Palazzo Hotel

June 8-10, 2015

Munich, Germany

Westin Grand