Managing the

Human Dimensions of Change

Knowing Me- Knowing You

AHAA!

• Understand the impact of personal styles and

values

• Allow participants to reflect on their own

styles/values

• Discover what motivates colleagues

• Inform you of what makes them tick

This session

Aim of session

Aim of session

To enable team members to explore their own personal styles and values at work and determine how to identify strengths

and gaps within their own teams

Use personal styles to know yourself and others

Use personal styles to know yourself and others

• know yourself– how you may be seen– how your style may cause tension for others– use your strengths– remember to avoid traps your style may cause

• know others– how can you make others more comfortable– observe & learn how others respond to you

Adapted from Merrill D.W., Reid R.H. (1983) Personal Styles and Effective Performance: Make your Style Work for you

Personal styles• There is no one right styleThere is no one right style

• Although there is a tendency for us to develop a Although there is a tendency for us to develop a predominant style it is contextual and situational predominant style it is contextual and situational

• Be aware of your own style and that of othersBe aware of your own style and that of others

• Key to maximum engagement is understanding and Key to maximum engagement is understanding and matching wavelengths - ‘package your message’matching wavelengths - ‘package your message’

Personal Styles- Exercise

Check the word or phrase in each set that is most like you1. Be honest with yourself...not how you would like to be2. Focus on how you are in the work environment3. You have to pick one of the four in each set

1.__Competitive

2.__Joyful

3.__Considerate

4.__Harmonious

1.__Tries new ideas

2.__Optimistic

3.__Wants to please

4.__Respectful

1.__Will power

2.__Open-minded

3.__Cheerful

4.__Obliging

1.__Daring

2.__Expressive

3.__Satisfied

4.__Diplomatic

1.__Self-reliant

2.__Fun-loving

3.__Patient

4.__Soft-spoken

1.__Powerful

2.__Good mixer

3.__Easy on others

4.__Organised

1.__Restless

2.__Popular

3.__Neighbourly

4.__Abides by rules

1.__Unconquerable

2.__Playful

3.__Obedient

4.__Fussy

1.__Bold

2.__Charming

3.__Loyal

4.__Easily led

1.__Outspoken

2.__Companionable

3.__Restrained

4.__Accurate

1.__Brave

2.__Inspiring

3.__Submissive

4.__Timid

1.__Nervy

2.__Jovial

3.__Even-tempered

4.__Precise

Personal Profile

1.__Stubborn

2.__Attractive

3.__Sweet

4.__Avoid

1.__Decisive

2.__Talkative

3.__Controlled

4.__Conventional

1.__Positive

2.__Trusting

3.__Contented

4.__Peaceful

1.__Takes risks

2.__Warm

3.__Willing to help

4.__Not extreme

1.__Argumentative

2.__Light-hearted

3.__Nonchalant

4.__Adaptable

1.__Original

2.__Persuasive

3.__Gentle

4.__Humble

1.__Determined

2.__Convincing

3.__Good-natured

4.__Cautious

1.__Persistent

2.__Lively

3.__Generous

4.__Well-disciplined

1.__Forceful

2.__Admirable

3.__Kind

4.__Non-resisting

1.__Assertive

2.__Confident

3.__Sympathetic

4.__Tolerant

1.__Aggressive

2.__Life-of-the-party

3.__Easily fooled

4.__Uncertain

1.__Eager

2.__High-spirited

3.__Willing

4.__Agreeable

Personal Profile, continuedCheck the word or phrase in each set that is most like you1. Be honest with yourself...not how you would like to be2. Focus on how you are in the work environment3. You have to pick one of the four in each set

Which is your predominant style?

4 Analytical 1 Driver

3 Amiable 2 Expressive

Tally Box

TOTAL (equals 24)

How 1. Count the number of “ones” that you marked. Write that number in the Tally Box marked 1. Do the same with the numbers two, three, and four.

2. On the first scale, draw a line through the number on the bar graph that corresponds with your total number of “ones”. This is the end line for your bar graph.

3. Beginning at the left end, shade in the space on the bar up to your end line on the first bar graph.

4. Do the same for the second, third, and fourth graphs.

5. The longest bar is your predominant style. The second longest bar is your backup style.

Scoring your Personal Profile

1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Analytical • formal • measured + systematic• seek accuracy / precision• dislike unpredictability and

surprises

Amiable• conforming• less rushed + easy going • seek appreciation• dislike insensitivity &

impatience

Not everyone has 100% of one style

Personal stylesDriver

• business like• fast + decisive• seek control• dislike inefficiency and

indecision

Expressive• flamboyant• fast + spontaneous• seek recognition• dislike routine and boredom

Personal styles at workAnalytical

• ‘do it right or not at all!’• technical specialist• wants to know how• likes to plan

AmiableAmiable• ‘we’re great!’• relationship specialist• wants to know why and

who• likes co-operation and

loyalty

Driver• ‘just do it!’• command specialist• wants to know what and

when• likes to take charge

Expressive• ‘lets all do it!’• social specialist• wants to know who• likes energy and optimism

Tell

Facts

Feelings

DRIVER EXPRESSIVE AMIABLE ANALYTICAL

action oriented

decisive

a problem solver

direct

assertive

demanding

a risk taker

forceful

adventuresome

competitive

self-reliant

independent

determined

an agitator

results oriented

verbal

motivating

enthusiastic

gregarious

convincing

emotional

impulsive

generous

influential

charming

confident

inspiring

dramatic

optimistic

animated

patient

loyal

sympathetic

a team person

relaxed

mature

organized

questioning

supportive

stable

considerate

empathetic

persevering

trusting

congenial

diplomatic

accurate

conscientious

a fact finder

systematic

logical

conventional

analytical

sensitive

controlled

orderly

precise

disciplined

deliberate

cautious

Style Descriptive

What are your fears about change? Consider how you behave under stress -

Analytical Driver

Amiable Expressive

Fears about change

Analytical•not enough information•making a wrong decision•being forced to decide

Driver•loss of control•failure•lack of purpose

Amiable•damaged relationships•confrontations•not being recognised for efforts

Expressive•being ignored•being asked for detail•being linked with failure

Under stress

Analytical

•will withdraw

Driver

•will become autocratic

Amiable

•will submit

Expressive

•will become offensiveor sarcastic

Under stress

Analytical

•will withdraw

Driver

•will become autocratic

Amiable

•will submit

Expressive

•will become offensiveor sarcastic

How to work better with other stylesAnalytical

ExpressiveAmiable

Driver•Tell How first•List pros and cons•Be accurate, logical•Provide evidence•Give them time•Provide deadlines•Don’t rush or surprise

•Tell What first•Keep fast paced•Don’t waste time•Be businesslike•Give some freedom•Talk results•Find shortcuts

•Tell Why first•Ask vs. tell them•Draw out their opinions•Explore personal life•Define expectations•Strive for harmony•Avoid deciding everything for them

•Tell Who first•Keep fast paced•Be enthusiastic, allow for fun•Support creativity, intuition•Talk about people and goals•Handle the details for them•Value feelings and opinions•Be flexible

Think about you, your team and the people you work with

Team• Our team strength is……? • Where are the gaps…..?• What does this indicate..?• What should you do...?

Discuss with your colleagues

Summary

• Personal Styles, the key to understanding others• There is no right style• Each approach can be used by each and every individual• Understand the differences in working with existing and

new improvement teams• Fit wavelengths• Consider the interests and behaviours of the receiver• See the person, not the name badge or title•