Managing Transformation

Action Plan Presentation10-02-2004

Structure of Presentation• Objectives of the Program• Tools Adopted• What we learnt• What we will practice • What results we will bring about • What support we seek

Objectives of theProgram

• Organisational Transformation thru self transformation

• Understanding the Best Practices and bringing the next Practices

• Focus on extra-ordinary results

Tools Adopted• Lecture Sessions with active

Interaction• Presentations• Case Studies, Poems, Stories • Group Discussions and Quiz• Films on transformation • Various role plays such as

Reflectors Optimist Devils Advocate Seeker Presenter Planner

What we learnt• Change the mindset• Introspect and discover our core competencies

and core incompetencies• Create our own destiny through transformation • Fear of failure is impediment to success• Take charge than allowing things to happen on

their own• Family and employees are also our customers

What we learnt-2

• Think beyond boundaries• To be successful do things differently • Empower through delegation and

knowledge sharing• Individual transformation is a pre-

requisite for organisational transformation

What we learnt-3• Work willingly for results within available

resources• Continuous innovation/creativity is pre-

requisite for high performance • Appreciation appreciates morale • Communication is a powerful tool, use it

effectively• Be a good listener to be an effective

leader• Aim at higher role play

What we learnt-4• Learn to unlearn and relearn• Practice what you preach- Walk the

talk • Anticipate, prioritise & delegate for

better time management• Challenge assumptions to ensure

success• Be customer centric in decision

making

What we learnt-5• Create synergy by working together• Take ownership to your actions• Feedforward in place of feedback• Best practices to Next practices • Small wins lead to big SUCCESS

What we learnt-6Threats, opportunities, challenges and Risks

Analyse Choose

Make assessment (Planning)

Prepare Strategies

Identify Resources

Implement/ execute

What we learnt-7

Resistance Hurdles

Conflict

Do not Quit

Implement/ execute

Motivate/ Inspire

Achieve the Goal RewardBliss

Fear

Success is a

continuous journey

What we will practice• Motivate, mentor, appreciate people around us• Plan, prioritise, delegate and monitor day- to –

day work• Communicate effectively • Encourage new ideas and implement• Come out of ego and prejudices–be humble• Share agenda and knowledge

What we will practice-2

• Transformation through leadership-set example to others

• Customer orientation through best practices

• Focus on actions than words• Not averse to taking calculated risk• Expand horizon and aim for bigger goals

What we will practice-3• Give and take feed-forward• Align resources for better performance• Challenge assumptions for better

decision/performance• Make distinction among people

• Those who are motivated – include them in committees, appreciate

• Those who look for benefits for them-entrepreneur category- utilise their extra passion

• Those who aspire leadership position- reward them in leader of the month / week – share their best practices

• Those who work to rule- coach, provoke, persuade

What we will practice-4

• Cross selling through Customer Relation Management( CRM)

• Be self -driven and do not drift • Quick decision and least response time• Shared vision

What results we will bring about

• Achieve 50 per cent annualised growth in all parameters to reach Centenary Vision

• Achieve revised plan (drawn at Eagleton Conclave) of March, 2004 in all parameters

• Leverage initiatives of the Bank and accelerate credit to agriculture

• Achieve 55 per cent annualised growth under retail segment- reach 40 percent of net bank credit by 2006

What results we will bring about-2

• Accelerated cash recovery - Minimise delinquency and achieve NIL Net NPA position

• Double clientele base by 2006• Multifold increase in Bancassurance and Govt.

business• Issue Debit cards to all eligible accounts – Full

Coverage• Realise visionary profit goal of Rs. 725 Cr

What support we seekSupport required Dept

concernedTime frame

Core banking at100 top centre branches and remaining branches

ITJune04Sept 04

Standardised package for communication like MS Office

IT Mar 04

Enablement of e-credit Credit/IT June 04

Introduction of CRM RMD/IT June 04

Corp classic account to cover current account holders selectively

RMD Mar 04

What support we seek-2

Support required Dept concern

ed

Time frame

Incentives for Bancassurance LIC policy holders

RMD Mar 04

Merger of proximate branches for optimal utilisation of resources

RMD Dec 04

Opening rep offices in Gulf, USA, UK and SEZs

IBD/RMD Sept 04

Outsourcing in areas like clearing, cash, retail lending, recovery

Various June 04

Mini DBs at more branches (limited functions)

IIBD June 04

What support we seek- 3

Support required Dept concerned

Time frame

Setting up of subsidiary for handling Pension funds

IIBD Sept 04

Retail credit hub in major centres for support of business/marketing

Credit June 04

Channel financing Credit Mar 04

Facilities like Mibor/CP linked short term loans etc

Credit June 04

Time norm for disposal of credit proposals

Credit Mar 04

What support we seek-4

Support required Dept concerned

Time frame

Feed-forward of Branch heads for placements/promotion

PAD March 04

Stock option for employees PAD June 04

All officer branch concept to be introduced

PAD Mar 04

Dress code/ Uniform PAD March 04

Inter – Zone News Letter HRD June 04

This is not the end.

TRANSFORMATION HAS BEGUN…