mara ison technologies a presentation for gabon telecom

Mara-Ison TechnologiesAn Introduction to Gabon Telecom

About Mara-Ison Technologies

Strong focus on End-to End telecom solutions; telecom Network infrastructure services ( active+ Passive), Consulting Services, Systems Integration, Data Centers, Managed Services, VAS and Contact Center Technology

Large Footprint in Africa with presence in 21 countries in the region

Multi-cultural organization with employees from 25 nationalities

Expertise in Communications Service Providers, Tower Infrastructure Providers, Banking and Financial Services, Government, and Oil & Gas sectors

About Zamil Infra

Telecom Infrastructure Products & Services

Solar Farms & EPC

Green Building& Date Center Power transmission

and distribution

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• Part of USD 1.26 Bn Zamil Industrial, Headquartered in Dammam , Saudi Arabia

• Group’s business interest in : Engineering, Construction, Steel, Petrochemicals, Electronics, Manufacturing and fabrication.

• Employees more than 10000 resources in 55 countries

• Telecom operations headquartered in India, with Nepal, Philippines and Dubai as delivery hubs

Jagdish Thakkar

• A Fourth Generation Ugandan and Chairman of the MaraGroup • Interests in Manufacturing, Real Estate, Hospitality, Telecoms,

Infrastructure, Financial Services & Renewable Energy

Ashish Thakkar

• Founded his IT Company over 14 years ago which operated in over 13 African countries and is now a part of Mara-Ison

• Is the Executive Advisor for IT to the President of Uganda• Politically well connected across Africa and an active Member of the World

Economic Council

The Board- African Experience

• Over 20 years of experience with IBM, Ericsson & ABB in APAC region.

• Was responsible for Introducing the Revenue Share based Outsourcing model to IBM with the Bharti deal thus changing the way the world’s biggest IT Services company works.

• Led the IBM APAC Strategic Outsourcing division building a 5000+ team

• Recorded total Sales of over US$ 10 Bn with Telco customers in Japan, Australia, Malaysia, India, Sri Lanka & Singapore.Ramesh Awtaney

Vivek Gupta

• Was voted by Ericsson as a Top 100 Global Employee & then at IBM as a “Top Talent” he was selected as Fortune 500’s “Top sales Person” in the world!

• Vivek along with Ramesh, conceived, developed and successfully ran the IT Outsourcing business of IBM worth US$ 5 Billion leading a 3000 + strong team of IT professionals

• Bill began his career at IBM in Australia, India and Singapore.

• Bill has built numerous successful companies across Asia Pacific over the years. Most recently he was serving as VP Worldwide Sales for the Sequoia Capital funded Bubble Motion

Bill Crawley

The Board – Telecom Experience

Our presence – Regions

In Africa

Nigeria Chad Tanzania Congo BKenya DRC Uganda GabonBurkina Faso MalawiNiger Sierra LeoneRwanda TanzaniaGhana UgandaSouth Africa ZambiaMadagascar Ethiopia Burundi Cameroon

In ASEAN & South Asia

NepalBangladeshSrilankaThailand ( Starting next month)MyanmarMalaysia (Represented through group companies)Vietnam (Manufacturing Hubs)PhilippinesIndonesia

In GCC & Middle East

Saudi Arabia EgyptDubai Tunisia Bahrain Yemen

Qatar Algeria Oman IranSudan TurkeySyria IraqKuwait UAE

In African Islands

MauritiusSeychelles

In India

Delhi – Global Delivery14 other locations2 Manufacturing Hubs

World Wide Fabrication Unit

Bahrain Ras-Al-Khaimah, UAE EgyptVietnamItalyPune

Engineering & Design

Pune ChennaiCochinJordanKingdom of Saudi Arabia

Our presence – Production Units

Application DevelopmentCenters

KolkataTrivandrum

Global Partnership

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- Full Turnkey Supply & Services - Field Level Maintenance - Benchmarking

- Global partnership for supplying - Capsule Towers

- Full Turnkey Supply & Services - Benchmarking - Radio Network Planning & Optimization

- Full Turnkey Supply & Services - Field Level Maintenance - Benchmarking

- Field Level Maintenance - Energy Saving Solutions

- Full Turnkey Supply & Services- Benchmarking- Radio Network Planning & Optimization

- Onshore and offshore services

for all Africa telecom circles- Managing IT infrastructure & Telecom BSS application - Optical Fiber laying and maintenance & Data Centers support

- Supplies & Services of Telecom Passive equipment's - DG Rentals and partial Field Level Maintenance

- Full Turnkey Supply & Services - Benchmarking - Radio Network Planning & Optimization

Global Partnerships

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Our clients

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Our Clients

Services Canvass

More than unmatched telecom domain knowledge 20 countries presence, with more than 1100 Resources Engineering & manufacturing Capabilities world wide Solar power plant 22 megawatt Grid and Off grid solar solutions As a solar EPC contractor, we

manage every phase of PV process:

* Project Management * Operation & Maintenance we have Advance technologies

Expertise and skilled people to make world class tower and shelters.

U2opia - A global provider of solutions that enables search, access and monetization for Mobile and Internet Flytxt - Provides technology to mobile operators to enable them to play a key role in mobile marketing and advertising. Pioneered mobile marketing business with successful projects such as Orange Wednesday and Cadbury Txt 'n' Win vRock - Services in the areas of mobile value added services with investments in Content and Content Related Technology Platforms and mobile & media properties Athenta - A product company, exclusively focused on enhancing customer experience and increasing technology yield, Athenta has an innovative appliance based delivery mechanism that is plug and play in nature m Ventus - Specializes in Device Management domain for telecom operators Beyond Evolution - Operates in the ICT domain provides end to end Solutions & Services with special focus on Telecom/ Mobile Applications and value Added Services (VAS).

Large experienced manpower base with over 600 technical personnel in Mara-Ison & over 1000 technical employees in the group Widespread presence in Africa covering more than 21 countries Partnered with 15 major global OEMs including Cisco, Avaya, Juniper, IBM etc. Big blue chip clients such as Airtel, Tigo, IBM, Avaya and Comviva with contracts of over USD 150 Millions Connectiva - a leader in protecting and maximizing revenue and profits for Telecom Service provider A established next generation platform focusing on Revenue Assurance, Fraud Management & Customer experience management for all networks

Infrastructure - Telecom & Energy

(IT)Information Technology

(VAS)Value Added Services

BPO operations are spread across four continents with

operations in India, Middle East, US, UK and Africa.

The expertise in BPO is not just restricted to call center operations

but also in building call center infrastructure and global manpower outsourcing

We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer services.

More than 5000 call center agents in Africa, we are equally strong and Powerful in the Indian market

We aim to deliver services that not just satisfy but create a delightful experience for the customers.

(ITeS)IT Enabled Services

Services Canvas

(NW)

Plan Build ManageEn

d to

End

Man

aged

Ser

vice

s Managed Services

RF Services

Products

Towers: Zamoz 60, Camouflage monopolesLattice

Telecom Network Canvass

RF Services

Coverage Prediction Sragen Kota

Coverage Prediction Sragen Utara

Coverage Prediction Sragen Timur

Coverage Prediction Sragen Barat

NCC = 4,5

NCC = 2,3

NCC = 0,1

NCC = 5,6

“ Multi-Technology, Multi-OEM, Multi-location expertise”

•Radio Network Planning

Service Area PredictionTraditional 20m 2D Map for

GSM Network planning New Generation 10m 2.5D Map for 3G

Network Planning

Traditionally way was useful within GSM networks.

However, in 3G networks coverage-capacity-services are coupled to each others via interference

Prediction or simulation results reliability is crucial in business decisions

With proper tools and analysis speed-up proper site location identification. When building height and orientation information is available.

3G network capacity and performance can be maximised.This secure profitability of long term investment

For a well-planned cell network planner should meet the following requirements Coverage as required and predicted.

Co channel and adjacent channel interference levels as predicted for maintaining good quality of service.

Minimum antenna adjustments during the optimization process.

Maximum the network capacity (Erl/km2) with limited frequency band (MHz) by reusing the same frequencies.

Minimum changes to the BSS parameters/database during the optimization phase.

Facilitate easy expansion of the network with minimal changes in the system

Coverage Prediction Sragen Kota

Coverage Prediction Sragen Utara

Coverage Prediction Sragen Timur

Coverage Prediction Sragen Barat

NCC = 4,5

NCC = 2,3

NCC = 0,1

NCC = 5,6

Coverage Results

RF Services

•Benchmarking

2G/3G Optimization

NTC Ncell

3G Voice – parametrisation strategy

Ncell

HSDPA Throughput

NTC

Teliasonera Optimization Project. Call Drop rate decreased by 29% , TCH and SDCCH congestion decreased by 82% and 41% respectively. Location update

failure rate decreased by 37% , Paging Failure rate decreased by 26%.

New Frequency Plan for Teliasonera Network, Including Calibration of Propagation Model. Quality improved by 14.5%

Redesign of Teliasonera 2G & 3G Network to improve Network Performance and Quality 3G Call Drop Rate decreased by 39%

Optimization for Rollout 2010-2011 Sites. BCCH, HSN,MAIO, Scrambling code, CE, Neighbour planning, TRX expansion, Parameter retuning.

Feature Trials and Parameter Standardization. AMR Power Control, Mono-BCCH, EGPRS Link Adaption, Multi-Band Networking, Frequency Assignment Strategy etc

Benchmarking & Optimization Services

Case Study- Border Area Testing & Certification

Allowed Coverage Area

Distance to Border

Actual Coverage Range of GSM 900

500 mtrs

Call Completion NOT ALLOWED

THE QUESTIONS:

1. How do we disable the

call Completion within the

Actual GSM Range of

Coverage?

2. How do we certify this?

That would require

physical verification.

WHATAIRTEL

WANTED

Define the methodology to implement and activate the

timing-advance feature of call rejection for calls that are

connected beyond the 500mtr range.

Conduct a actual Road Drive Test along the

border and find Problematic cells and

rectify their timing advance calibration

Cross-verification and certification of actual

implementation based on survey results conducted post implementation

INDO-NEPAL Border Area Coverage Spillover Sensitivity

Case Study- Benchmarking (Voice & Data) Coverage- Aircel- Pan India

The extensive exercise across 14 metropolitan cities required • A very good Project Management team optimally utilized in space & time• An excellent understanding of RF parameter analysis

TEMSINVENSTIGATION

Sample Road Map of where the Data & Voice Benchmarking Survey was conducted

All the 4 Operators’ SIMs were connected to the same TEMS Investigation to enable capturing of real time comparative data

The data was later segregated using the tool and then compiled into a analysis

The analysis was represented in a coverage map highlighting the coverage capabilities of each network

Operator 1

Operator 2

Operator 3

Operator 4

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CellMax chose us to help them conduct antenna comparison trials across all operators

Antenna testing for Airtel , Vodafone, Idea & Aircel- India & Srilanka

The purpose of the activity was to check the improvement of the radio network after replacing CellMAX high gain (21dBi/65 24dBi/33) & antenna with other existing antenna i.e. kathrein & Andrew on tower with same height, tilt, power.P2P comparison of Rx level, Rx quality, SQI for both high gain CellMAX & kathrein antennaKPI comparison of CellMAX antenna & existing antenna

Marketing Result: Customer’s purchased

CellMAX antenna worth over 12 MN USD

Kathrein antenna was already installed on site.First we checked azimuth and tilt and set 0 degree tilt. Also checked VSWR and alarm on site. Site should be 100% Ok before starting drive test

Existing Kathrein Ant Dismantling Kathrein Ant Installed Cellmax Ant

TEMSINVENSTIGATION

TEMSINVENSTIGATION

Drive test- Kathrein Drive test-Cellmax Data Post processing

Drive test was done in car with external antenna kept on the top of the car. TEMS investigation tool was used for collecting drive test logs for pre decided drive test route. Data was collected in Idle as Dedicated call mode

After drive test one week KPI was monitored for both cells of kathrein antenna. with help of installation team after one week both the kathrein antenna was dismantled from site under test

Then CellMAX antenna was installed on site at same azimuth, tilt. All alarms and BTS operation activity was on site & BSC so that conditions should be same as in case of kathrein antenna drive testing

Drive test was done in car with external antenna kept on the top of the car. TEMS investigation tool was used for collecting drive test logs for pre decided drive test route. Data was collected in Idle as Dedicated call mode

After drive test & logs collection further we move towards analysis of data for both the antenna. Map Info post processing tool was used for analysis. Logs are exported in excel form so that we can compare P2P

Technical Result : 1 CellMAX high gain 21dBi/65 found 2.3 dB more signal strength as comparison to 21dBi/65 kathtein antenna throughout the drive route

Technical Result:2 CellMAX high gain 24dBi/33 found 3.15 dB more signal strength as comparison to 21dBi/33 kathtein antenna throughout the drive route

Test Results



Network Audit : Radio, Active and passive Components

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Radio Network Audit for 1850 BTS sites for Aircel across India

Aircel wanted to know the Quantity of idle inventory

Up-to-Date asset inventory system Helped Aircel in analyzing the current assets level and its utilization Helped Aircel recovering unutilized inventory worth 15 MN USD - resulting in direct savings

• Find out the # / make of GSM & MW antennas installed on tower

• Find out the DG make/ rating & date of installation / last service date

OMT

• Find out the PMS make/ rating & date of installation

• Find out the Battery bank make / AH rating & dt of installation /dt of last service

• Find out the # of TRX, CDU and their Sr. # /model no. make

• Noted all the data in note book to make final Excel sheet for audit exercise

“ Our experience ranges from Seas to forests ”

Palm Monopole @ Mauritius

Draining flooded foundation @ Ganges plains

Site Built - TSP

TSP

Products

Passive Implementat

ion

Telecom Implementat

ion

We offers a host of infrastructure build services in Telecom sectors -Passive Infra and in the Power Sector – Transmission Towers

We proud to have satisfied clients both in the domestic and international market in the telecom sector for Operators like Airtel, Reliance, Tata, DoCoMo, Telia Sonera, Emtel, MTML (Mauritius), Helios Tower (Nigeria), STC, Mobily and Etisalat among others.

Since 1987, Zamil has been offering Telecom & Transmission tower supplies in countries such as Saudi Arabia, UAE, Sudan, Qatar, Oman, Bahrain, Nigeria etc.

Our manufacturing & engineering capabilities in Ras-Al-Khaima, Vietnam, Egypt and India, allow us to be efficient and very cost effective with a very quick response time

Our Experience ranges form Himalayas (Nepal) to Forest (Africa) to Sea (Mauritius) to Dessert’s (Dubai & Saudi)

Site Built

Monitoring

SensorsControl

LogicsAnalyticsServer’s

Data over GPRS

Over The Air (OTA)

Site Monitoring & Control

Building Logics

between multiple

temperature zone

Efficient Energy

UtilizationEfficient

Switching & power

loss manageme

nt

Site Energy Management

Site Survey & Site

AcquisitionCivil Work

Tower & Shelter

ErectionElectrical

Equipment, RF

Installation &

Commissioning

RFE & Site Acceptance

Site Built (Turnkey Service

Provider)

Product Portfolio

Structural and Mechanical Design• Generate Conceptual Design• Create Detailed Drawings• Assembly • Form, Fit, and Function Analysis• Create/Verify Operational Documentation

Structural Analysis• Stress Analysis/FEA Modeling• Fracture Analysis• Dynamic/Modal Analysis

Testing• Operational Tests• Integrated Tests• Qualification Tests• Acceptance Tests

Zamil- Engineering Capabilities

Structural and Mechanical Design• Definition of technical performance requirements• Development of design concepts and preliminary analysis• Support customer system, component design, and Interface Control Document

development• Certification and QA/QC of mechanical systems and subsystems• Provide design and checking support to meet engineering goals for system

applications• Provide Preliminary, Detailed, and Critical Design Review Support

Structural Analysis• Perform classical stress analysis and finite element analysis for structural and

mechanical systems• Recommendations for design modifications and optimization• Review of safety documents and identification of critical design issues• Preparation of computational models for fracture analysis • Perform structural beam instability, column buckling, beam-column, shear web

buckling, and shell stability analysis• Perform engineering analysis tasks in the areas of dynamics, controls, and

simulations of dynamic systems

• Develop integrated loads and dynamic analysis for super structures

Engineering Capabilities

60º Towers

Revolutionized Tower design

Hot rolled 60 Degree Tower HT Legs

State of the art CNC machine for punching

Three legged design lightest and strongest compared to 4 Legged Angular, Tubular and hybrid Design

Lighter Foundation

25 % saving in weight and cost compared to any tower in its category

The Palm Monopole

Innovative and concealed process of building the designer tower – requires more than just telecom

project management

Finally Everything Camouflaged

Camouflaged Monopoles

The Shell Site is a fully encapsulated design,prepared for indoor and M-R radio configurations.

With the possibility to customize the design with colors and lightning, thereby creating unique landmarks which can be appreciated by the general public and also provide branding opportunities

Global Partnership with Ericsson

• Speeds Up Site acquisition

• Superior Design• Low Power

Consumption• Improved

Aesthetics• All Equipment's

except DG encapsulated

Capsule Towers

Boasts of state of art manufacturing facilities which provide top of the line products.

Our intelligently designed towers cater to your needs of setting up sites at any geographical location and minimizing footprint. Our extensive portfolio of towers can be categorized into three types of towers –

Self-Support Towers (which include Ground Based Towers, Roof Top Towers and Shel Towers)

Guyed Masts and Poles (which includesRoof top poles, Wall Mounted and Monopoles).

Makes towers which range from 6 mtr mini tower to 120 mtr ground based tower for multiple wind speeds and choice of loadings and also provides you the option of outsourcing cable and antenna management.

Lattice Towers

Panels for shelters produced using PU painted aluminum or galvanized steel sheets.

The modular design and inherent strength achieved by this process for making panels accompanied with extra reinforcement in the floor panels makes it possible to manufacture and install practically any size of telecom shelter, at any available ground based or roof top site with a minimum of civil work.

State-of-the-art shelters designed to provide housing & protection to the high value telecom equipment.

• Self supporting with metal puff sandwich panels and specially designed doors.

• Corrosion resistant, dust and dirt proof

• Conforming to the most international standards

• Specially designed (tailor made) as per customers requirements.

• Lightweight high seismic resistance

Shelters

Zamil, Bahrain

Zamil, Ras-Al-Khaimah, UAE

Zamil, Egypt

Zamil, Vietnam

Zamil, Pune & Manesar, India

Modern equipment and high level of automation

Fully automated PUFF manufacturing line

Automated lines for air conditioners and PMS

Full fabrication steel plant for towers

Combined daily output capacity of 2500 Acs and 500 PMS & a monthly capacity of 4000 metric tons of steel for towers

Manufacturing Proficiencies

Testimony of quality and product integrity.

International Certification & Quest for Excellence

TSP- Mauritius TSP project for Emtel Mauritius

Island Conditions required engineering & project innovations.. Commissioned 30 sites in record time Challenges- Geography, engineering, sourcing

Civil Work Electrical Work Tower Erection

Sandy Soil Special Framing and

Foundation was Required

Extra-Caution to be ensured while rolling out earthing due to tropical rains and water loggings

in the island

Tower Erection conditions were different

– High Wind issues in addition to limitation to

height

36

Challenging GroundConditions

Challenging Safety & Precautions

Challenging Construction Parameters

TSP- Bihar India TSP project for Bharti Infratel High water table posed a challenge in civil & foundation works Commissioned 500 sites in record time Challenges- Remote sites, soil quality, availability of labor, flooding of sites

TSP- Nepal TSP project for ZTE Challenging mountainous terrain with head load Commissioned 650 sites Challenges- Remote sites, Hard rock sites, head load, extreme weather

Few EPC ProjectsCustomer Operator Scope Sites Country

Huawei N Cell EPC + Supply of AC, DG, and other accessories

250 Nepal

Aircel Aircel EPC + Supply of AC, DG,PMS and other accessories

2000 India

Bharti Infratel, TVI, ATC

Multiple EPC + Supply of AC, DG, PMS and other accessories

3000 India

ZTE N Cell BTS+MW installations 50 Nepal

Huawei N Cell BTS+MW installations 200 Nepal

ZTE N Cell Off Grid Solar installations 50 Nepal

Standard Air conditioner• 1 Tr, 1.5 Tr, 2 Tr Window AC with Controller Box

• 1 Tr, 1.5 Tr, 2 Tr Split AC with Controller Box

Special designed Air conditioner with FCU• 1.5 Tr, 2.25 Tr, 3 Tr AC with FCU unit &

ZES controller• Ambient temperature: 0-50 °C• Humidity: 5 to 95% RH• Altitude: max. 1000 m above sea level• Nominal mains voltage: 230VAC & -48VDC • Nominal frequency: 50Hz

Highly efficient & reliable design with scroll compressor, corrugated fin and IG tube type condenser & evaporator coil.Capable of handling 230VAC single phase for normal operation(Supply voltage availability) & in case of power unavailability free cooling would run on -48VDC to maintain shelter internal temperature at set point.Compressor has reliable R22 refrigerant.

Air Conditioners

The Actual & Effective use of Batteries which has been under utilized by Mobile Communication Service Providers.

The Effective use of Ambient Temperature by Using a controlled Blower (Free Cooling Unit)

A Technology driven Box which can do the Intelligent handling of all the parameters.

Sample Results for a Day On Second Day, Battery Threshold Voltage reduced to 40.0V.

• AC trigger ON set at 34 degrees and AC Switch OFF at 27 deg C

• FCU trigger ON at ambient temperature below 29 deg C

• Total time Span 22 Hrs:

• DG ON – 20:00 to 03:00 hrs = 7 Hrs

• DG ON – 10:30 to 18:00 hrs = 7 Hrs 30 min

• DG OFF – 03:00 to 10:30 hrs = 7 Hrs 30 min

• FCU run Hours:

• FCU Run Hours – 03:15 to 10:15 hrs = 7 Hrs

• AC Run Hrs. including intermittent Cut IN - Cut OFF

• AC Run Hours - 20:00 - 03:00 Hrs = 7 Hrs

• AC Run hours – 10:30 – 18:00 Hrs = 7 Hrs 30 min

Energy Saver Implementation• The Solution has already been installed in Nigeria with the

largest Tower Co-Lo Company.

• The 24 hrs. ambient temp variation is between 27-350C.

• The Batteries for the project: NiCad Batteries.

• The results achieved :

• Late Evening till Late Morning hrs, the ambient temp remains suitable.

• Use of Free cooling in the above period

• The DG remained on Rest Mode during this period

• Data for 4 days with different temp and battery settings analyzed and being presented here for reference.

DG ON - 56.8 %

Fuel Saving (DG OFF) – 43.2 %

Energy Saving- FCU

Energy Saving- Li Ion Battery Battery Structure

• Small in volume and light in weight

• Long cycle life

• Green and non-polluting

• Good performance in high temperature

• Excellent power characteristic and etc

• Short charging time

• 0.6C5 charging rate

Advantages

Smart Tower Management -ToC

“ Our experience ranges from chill of Himalayas to heat of deserts”

Managed Services - MS

Preve

ntive

Maintenan

ce

System Room Antenna/Feeder System Shelter/ BTS Room (Active Units) Tower System Infrastructure of Site Air Conditioning System Energy System (Passive Units) Generator Alarm System Maintenance Battery Testing

Corrective Maintena

nce

Smoke Alarm DG Fault Power Plant fault Aviation Light fault Servo Stabilizer f ault Battery Bank fault EB neutral fault AC control panel

Air Con

dition

er

Refrigerant/Gas filling at the Outdoor unitsChecking of Load, Compressor pressures and rectificationsAvailability of AC remote at siteReplacements of PCB, fan., etc

Shelter/

BTS Roo

m

Earthing of all electrical equipments.Roxtec/Hatch plate-sealing of all holesChecking of Fire extinguisher, dust, heat, noise etc..

Preventive

Maintenance

Annual Monsoon check

Annual Site Check

Corrective

Maintenance

Passive

Active

Maajor Activity Description Gold & Silver Packages

SLA Measure

DG Routine Maintenance

Generator Maintenance for 250 hrs Service intervals generator

250 Hours – Type 1500 Hours – Type 2

100% achievement of Maintenance Schedule

DG Routine Maintenance

Generator Maintenance for 1000 hrs Service intervals generator

1000 Hours – Type 1 &Type 2

100% achievement of Maintenance Schedule

Develop own/rented fuel distributor network to deliver fuel various sites which are regionalized.

Each filling is checked and done in presence of a generator technician . In sites with grid connection, the power meter data will be collected by the site technicians during regular preventive maintenance visits.Data is collected for calculation of Fuel consumptions and raise the alarm’s on if any abnormalities .

Based on site information the and data various fuel consumption trends are studied

Few critical areas fuel anti theft tanks have been designed and supplied to cater the fuel theft problems.

Regular independent site audits are conducted

Fuel Filling

DG Services

Scope

Managed Services- Nepal46

• 1000+ sites, with active, passive, fuel, utility, Estate management• Customer- ZTE, End user- Ncell • Project running successfully since 2009• Challenges-• Tough terrain• Fuel Head-load (12 days trek on foot, ponies)• Remote sites ( base camp site Mt. Everest)

Meeting Operational challenges- Nepal

Snow Operations Commuting..

High Altitude conditions

Managed Services - Middle East

Clients Region

Electromechanical Scope of work in UAE Region Ongoing Project

Rental DG with I&C and Regular Maintenance Fuel Filling Supply and Maintenance of

ACs

Supply of New DG

Supply of New ACs

Scope No of DGs

Under Maintenance

Scope ScopeNo of ACs

Under Maintenance

ETISLAT UAE Yes 175 Yes Yes 55 300 100

DU UAE Yes 135 Yes Yes 152 200

Almasood UAE Yes 547 50

PTS UAE Yes 184 Nil

Hayat UAE Yes 30 150

Total 310 968 300 500

Managing operational challenges- ME

Desert Conditions (Dust & Temperature Variations)

Frequent DG maintenance schedules

Frequent AC maintenanceFrequent compressor & coolant

checks

Telecom Solar

With the development of the existing 22 MW of solar capacity has acquired strong skills in the areas of technology procurement & projectManagement for all solar applications

Given our credentials, We have developed solutions for the Telecom Industry

• Under Energy saving • Rural Telephony• Green Site initiatives• Fiber Optic & Microwave

Repeaters• Multi Access Radios• V-SATs

Solar EPC Portfolio

Solar Power EPC

Infrastructure Services

• Provides consulting, design, procurement and construction

• Significant experience in project management gained by the project in the house 22 MW solar EPC work for PEDA

• Partnership with suppliers world-class technology such as Kyocera, DuPont, AEG

• Solar EPC company should be important source of revenue from FY12 on words.

• In the solar sector, Zamil Infra provides consulting, design, supply and build services. It has acquired significant project management experience through the hands-on deployment of 22MW plants currently in Rajasthan, Gujarat and Haryana (India).

• During its deployment phase, ZIPL partnered with world class companies like Kyocera, DuPont and AEG, and today boasts of excellent relations with the same.

• ZIPL has been able to execute challenging projects, despite surmounting odds and challenging environments. Difficult weather or terrain, the ZI team adapts quickly and has delivered consistently bringing accolades to the company. ZIPL completed three solar projects, a total of 22MW, in record time never comprising on quality and delivery expectations.

PV Solar- Overview

Power Developer

• IREDA• 1 MW – Narnaul – Haryana• 1 MW – Godelai – Rajasthan

EPC

• ON Grid• 1 MW – Narnaul – Haryana• 1 MW – Godelai – Rajasthan• 20 MW – Dahisar – Gujarat

• OFF Grid• 50 KW Punjab Heritage (PEDA)

Zamil Portfolio

20 MW On Grid Solar Plant – Gujarat

• Completed in record 108 days

Anandpur Sahib, Punjab

Installation Type : Ground Mounted

Location : Ropar, India

System Size : 15kWp

System Type : Off Grid

Wagha Border, Amritsar

Installation Type : Ground Mounted

Location : Amritsar, India

System Size : 35kWp

System Type : Off Grid

Off grid projects - Punjab

July 1st week July 2nd week August SeptemberJune/July

6.75 Acre _Site Pachnautta, Narnaul – when acquired

Structure foundation @ 150 piles per day

Panel Mounting, Junction Box & Electrical Cabling

Site Levelling, Demarcation

80% Structure Foundation complete, Control room 30%

Installation & Commissioning :• Transformers• LT & HT Panels• Switch Yard• Power Integration• Testing &

Commissioning

End October

Timeline Photos – Haryana – 1 MW

Sept 1st week Sept 2nd week Sept 4th week Oct 1st weekSept 1st week

6.18 Acre _Site Godelai, Shergarh – when acquired

Structure foundation & Control Room

Panel Mounting, Junction Box & Electrical Cabling

Site Levelling, Demarcation

40% Structure Foundation complete, Control room 30%

Installation & Commissioning :• Transformers• LT & HT Panels• Switch Yard• Power Integration• Testing &

Commissioning

End Nov

Timelines Photos – Rajasthan – 1 MW


















Services Canvas

(NW)

•A JV between ISON and MARA Group (USD 1Billion); Headquartered in Dubai, with subsidiaries in Africa across 20 countries employing about 300 People from 15 nationalities

•Achieved revenue of USD 8 Million in first 8 months of operations; Projected revenue @ 50 MUSD for FY 2012

Mara-Ison TechnologiesIT services with Telecom Domain

IT Services and SolutionsSouth Asia, Africa, Middle East

Focuses on providing IT services and solution to Telco’s across the entire IT and

On Shore DeliveryUnique Telecom-IT Competencies

Unmatched Agility & FlexibilityDelivering to 40 Telcos across 28 countries

Global Innovation6 Strategic Business Units

Focuses on providing specific products to Telco’s

Marketing & Offer ManagementMobile Advertising

Mobile DM & Self CareMobile Social Networks

Mobile Content PlatformsInfrastructure Management

Part of the African Leaders Retreat

Nominated Global Growth Company

Member of the Commonwealth Business Council

Mara Recognitions

IT Services

MARA-ISONProviding IT &

Telecom SI & Support

Oracle Gold Partners

Cisco partners

Avaya Partners

Partners with IBM, Dell, HP & Several

Global OEM’s

• Comprehensive IT Infrastructure & Telecom BSS Applications Support. • Implementation of BSS for pre-paid and post paid in Africa, Bangladesh. • Chosen partner for all IT supplies and SI requirement

• Multi year contract covering 16 African countries for supply, implementation, operations and management of end to end call centre technology solution

• Offshore and onsite application development and application support services for BSS/OSS platform and VAS & IN Applications

• Multi year contract for covering 8 African countries on a SLA basis• Chosen partners for all IT delivery & SI requirements

• Multi year contract for covering 8 African countries on a SLA basis• Chosen partners for all IT delivery & SI requirements

Server and Storage

Operations

Application Management

Services

End User Services

Network and Security

Operations

Data Center

Network Operations

Center

Security Operations

CenterService Desk

Hardware Supplies (all Datacentre equipments)

Software & Applications

PCs & PeripheralsSu

pply

&

supp

ort

serv

ices

Serv

ice

sSolutions Supported OSS Contact CentreValue Added

ServicesIN & BSS

Prod

uct

Serv

ices

Portfolio

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Applying in-depth understanding of Telecom Industry, the company currently supports its clients across the entire range of end-to-end IT solutions requirements making it a one-of-its-kind IT services and solution provider in African market

The company provides solutions in areas of : Operational Support System (OSS) Billing Support System and Intelligent Network (BSS & IN) Value Added Services and Service Delivery Platform Contact Centre Technology

Operations Support System (OSS)

Service Assurance Customer Experience

Management Network Management

Systems Network Inventory Service Inventory Activation &

Provisioning Asset Management

Business Support System (BSS)

Converged Billing & Rating

Converged Care Pre-Paid Differential Billing Revenue Assurance &

Fraud Management IN based services Mediation Interconnect Dealer Management Number & SIM

Management System

VAS & Service Delivery

Messaging Subscription

Management Telco VAS Apps viz IVR

based App, cRBT, BGM Content Platform Location Based

Services Mobile Advertising Mobile Marketing Social Network Apps User Generated

Content

Contact Centre Technology

Unified and Virtual Call Centre

Multimedia IP based IVR Speech Enabled IVR Automatic Call

Distributor Predictive Outbound

Dialing Interaction Recording Computer Telephony

Interface

Service Offerings

A full lifecycle approach to subscriber analytics that can optimize

operational effectiveness AND customer life time value

Connectiva

Subscriber Data Analytics & Monetization


















Services Canvas

(NW)

Spanco BPO offers a wide spectrum of leading edge services to ensure optimal service experience for customers. We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer service while simultaneously reducing the associated costs. We aim to deliver services that not just satisfy but create a delightful experience for the customers.

A Joint Venture between ISON Group of Companies & Spanco BPO

Headquartered out of Dubai, present in African countries

Projected revenue @ 50 MUSD for FY 2012

Services Matrix

ITeS Services

Managing 65% of total outsourced work across 6

countries.

Nigeria Tanzania Kenya Burkina

Faso Niger Chad Rwanda Uganda

With our comprehensive BPO service offering, telecom companies can benefit from:• Improved customer acquisition and increased

market share• Enhanced customer satisfaction and increased

customer retention• Reduced costs and improved profitability• Improved cash inflow and maximized revenue

generation

Portfolio

Carrier-Class operations center provides 24/7, uninterrupted service delivery with 100% power back-up and redundant data, telecommunications and internet links

High Class Infrastruct

ure

•Multiple service providers at all locations•24x7 operations by a dedicated global technology team•Flexible, three-tier Business Continuity Planning (BCP) architecture with the ability to scale and customize plans based on individual risk assessments•A technology and telecommunications team of senior associates with extensive experience in applications development, network management and technology operations that manage the infrastructure requirements for Spanco BPO and our clients•World class ACD solutions with integrated IVR, CTI, Voice mail, reporting, monitoring and recording solutions•ISO 27001 compliant & PCI DSS Certified•Multiple independent international private-leased circuits connecting U.S. PoP with Mumbai facilities in fault tolerant mode•Flexible, three-tier Business Continuity Planning (BCP) architecture with the ability to scale and customize plans for any of our global delivery centers based on individual risk assessments•High Speed Internet Bandwidth from multiple ISPs•A technology and telecommunications team of senior associates with extensive experience in applications, network management and technology operations that manage the infrastructure requirements for Respondez and our clients•Proven systems integration capability across multiple geographies and client systems•Collaboration with best-in-class technology partners to provide stronger support to our clients•Well-tuned and configured network with efficient breakdown management systems that ensure client processes are not affected in critical or disaster situation

Real-time Management dashboard: Enables real-time visibility and transparency for sales/conversions data and process monitoring

Value Added

Technology

• Lead Management System: Online platform for sharing and updating customer requests and sales leads

• Real-time FOS: Mobile application that provides online tracking, management and monitoring of sales or collections via GPRS enabled cell phones

• Payment Gateway integration with IVRS: Provides a secured environment for payment transactions via IVR in an encrypted format, making transaction highly secure and PCI-DSS compliant

• SMS Text Message Outbound Service: Self-service platform that delivers mass or customized group SMS/text messages to your opt-in database to support marketing initiatives

• SMS Inbound Service: Collects, reports and manages customer responses, opt-ins and opt-outs

• E-mail Blaster: Sends customized e-mail messages to individual customers, or groups for segmentation purposes, also manages opt-outs

• Web service or FTP Hot Lead Integration: Automatically fetches list data from a client via FTP or web service, and loads it into the dialer for outbound call campaigns

The Differentiator


















Services Canvas

(NW)

Value Added Services (VAS)

Marketing & Offer

Management

Mobile Advertising

DM & Mobile Self-Care

Mobile Social Network

Mobile Content Platform

Real Time Subscriber Data Analytics

Subscriber Value Optimization

Consumer insights; Assured privacy

Address the OTT Threat

Over 10000 devices and growing

Reduce Customer Care TCO

Multi Bearer Mobile Social Network Monetization

Address the OTT Threat

Multi-Modal Premium Content

Alternate Billing Modes

Development Team – Software Skills, Processes & Systems

The Innovation Portfolio

Mara-Ison : Value Proposition

70

…through a hub-based competence structure

71

Kenya (East Anglophone)

Nigeria (West Anglophone)

Dubai (Middle East)

Burkina Faso Chad

Niger Congo B

Seychelles Malawi

Madagascar

Sierra Leone

Zambia Tanzania Uganda

DRC (Franco-phone)

Regional Hubs Operational Centers

India Center for L2+ & L3 Support on

All Areas

Global Hub

Ghana

Bahrain Saudi Arabia

UAE

Bangladesh

Mauritius

Nepal

Rwanda

Gabon

Qatar

Presence through Group Companies

OpCo delivery structure

Regional Head

Country Delivery Manager

SMEs

Solution Consultants

IT Service Manager

Telecom & VAS

Services

L1/ L2 Support in each Country

Operation Leads (L3)

L3 resolution and

Knowledge management

(L3,if required)

Shared Resources located centrally

Regional Ops

OpCo Level Team Structure in each

country

Client Engagement

Service Expertise • The Group has extensive services experience in India, Nepal, 14 African countries, Mauritius, Middle East & South East Asia.

Global Execution Capability

• Execution capability in over multiple countries and project management experience of managing large geographically spread projects involving multiple OEM technologies

Human Capital• Trained and skilled resource base for telecom Network, IT ,

ITeS, VAS domains, in all major technologies and project services.

Relationship• The Group enjoys relationship with its technology partners

such as Zamil, Mara Group Africa, Spanco, IBM, HP, Emerson, Kyocera, and others to provide a complete bouquet of Services

Multi Partner / Platform Expertise

• With the requisite partnerships, skilled resources and experience, we can cater to the needs of the Telecom companies in all domains

The Value Proposition

Thank you.

mara ison technologies a presentation for gabon telecom

Business

services company

managed services

consulting services

offshore services

africa telecom circles

board telecom experience

countries telecom operations

countries presence