margaret dawson (full session) - digital handshakes won't replace real thing

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Margaret Dawson @seattledawson Why Digital Handshakes will never replace the Real Thing

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Startupfest 2014 - "The human species connects virtually trillions of times a day. We’re rushing to colonize a second, online world, one we share with colleagues, family, friends, and complete strangers. Yet this inexorable move to digital connectivity hasn’t removed our very real need to connect face-to-face. We travel around the globe to share a meal; we fly across a continent to cement a business relationship with a handshake. We take in conference speakers at events rather than on the screens of our computers. Industries have recognized this. Proponents of teleworking are calling their employees back to the office, realizing that there’s simply no substitute for physical presence. What does this mean for startups? In this break-out session building on her keynote talk, join Margaret Dawson and look at why the killer app for our digital era may just be human contact."

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Page 1: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Margaret Dawson@seattledawson

Why Digital Handshakes will never replace the

Real Thing

Page 2: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Human Contact is the Killer App

Page 3: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Online is just inherent

Page 4: Margaret Dawson (full session) - Digital handshakes won't replace real thing

We respond to digital signals

Page 5: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Then why are you here?

Page 6: Margaret Dawson (full session) - Digital handshakes won't replace real thing

No app can truly replace human interaction

Page 7: Margaret Dawson (full session) - Digital handshakes won't replace real thing

What does that mean for your startup?

Page 8: Margaret Dawson (full session) - Digital handshakes won't replace real thing

What are human signals?

Page 9: Margaret Dawson (full session) - Digital handshakes won't replace real thing

When do you need human signals?

Page 10: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Networking

Page 11: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Product validation

Page 12: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Manufacturing

Page 13: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Partnerships

is there trust?

Page 14: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Banking

Page 15: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Investors

Page 16: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Hiring

Page 17: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Employee relations

Page 18: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Customer support When email and

FAQs are not enough

Page 19: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Product Walk ThroughsWatching folks use your product at every stage and with new features is painful but awesome

Page 20: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Customer & Partner CouncilsAnalytics & surveys only tell you so much

Page 21: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Board MeetingsNeed to share the pain & successes

Page 22: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Analysts & Press

Page 23: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Demand Generation

Page 24: Margaret Dawson (full session) - Digital handshakes won't replace real thing

M&A

Many, many in person meetings.

Page 25: Margaret Dawson (full session) - Digital handshakes won't replace real thing
Page 26: Margaret Dawson (full session) - Digital handshakes won't replace real thing

It’s hardIt’s scaryIt makes you vulnerable

Page 27: Margaret Dawson (full session) - Digital handshakes won't replace real thing
Page 28: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Practice

Page 29: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Test it on friendlies

Page 30: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Don’t stop after “no”

Page 31: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Be Agile !

Page 32: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Wear the right clothes

Page 33: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Smile

Page 34: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Hire someone to do it

Page 35: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Be you!

Page 36: Margaret Dawson (full session) - Digital handshakes won't replace real thing

Thank [email protected]

@seattledawson