maritime my services for managers and owners - dnv.lv
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DNV GL © 2017 28 October 2018 SAFER, SMARTER, GREENERDNV GL © 2017
28 October 2018
MARITIME
My services for managers and owners
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“Baltic Road Show” - 2018
Frode Eriksen – Business Development Manager –region North Europe
DNV GL © 2017 28 October 20182
Agenda
Veracity platform – open and secure
My services for managers and owners
Appendix – Key functionality with screen shots
DNV GL © 2017 28 October 20183
DNV GL © 2017 28 October 2018
My DNV GL services, including digital class services, are now part of My services on Veracity, our open and secure industry platform
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EfficientSave time and cost by easy access to our expertise, a wealth of useful maritime information and a wide range of applications supporting efficient ship operations
Open, flexible and secureAccess digital services and data from DNV GL and other third party providers through one single platform - anytime from anywhere and always staying in full control
DNV GL © 2017 28 October 2018
Fleet Status The core application for ship owners and managers of all vessels with class, SMC or MLC certificates issued by DNV GL
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DNV GL © 2017 28 October 2018
My services for managers and owners
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Access through the webpage
veracity.com or my.dnvgl.com
Now also ready as mobile application
for iOS and Android
→ Check class status
→ Get direct access to technical experts
→ Full library of DNV GL certificates and reports
→ Receive information and alerts on topics relevant to your business
→ Order DNV GL services, incl. surveys
→ Get overview of vessel or fleet-wide PSC performance
DNV GL © 2017 28 October 2018
Do you need to check class status and order a survey?
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DNV GL © 2017 28 October 2018
My services Fleet Status is a free service for owners and managers with DNV GL class or management system services
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Fleet Status assists you in planning, ordering and keeping track of class related activities One place to access your fleet’s class status and
other class-related information Book your surveys through our smart and user-
friendly booking functionality Monitor your orderings and status of your fleet’s
surveys and audits in progress
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The fleet opening page provides immediate status overview and access to fleet wide functionality
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Days to overdue - Mandatory class and statutory surveys
and audits. If such surveys/audits are overdue,
the vessel class status will also be overdue.
Marked red if less than 30 days
Days to overdue - Other voluntary surveys (e.g.
ILO152). If such surveys are overdue, the vessel class status
will not be overdue.
Short-cuts to vessel specific functionality
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The fleet overview provides a map view in addition to the table view (New October 28.)
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Click vessel for status info
DNV GL © 2017 28 October 2018
The fleet opening page provides immediate status overview and access to fleet wide functionality
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Fleet wide overview of any item such as CC/CA or Bottom survey
to assist in fleet monitoring
DNV GL © 2017 28 October 2018
The fleet opening page provides immediate status overview and access to fleet wide functionality
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Direct Access to Technical Experts
Cases for the vessel
Direct Access to Technical Experts
Cases for the companyMRV reporting (DCS reporting will be supported late 2018)
DATE works best if you use My services or the My Fleet smartphone app to send us your question.
DNV GL © 2017 28 October 2018
The vessel page provides access to all vessel specific functionality
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Table or graphical view
Smart scope / window indicators
Conditions, retroactive requirements, memo to owner
and non-conformities inclhistory.
Surveys and follow-up items grouped by certificate
DNV GL © 2017 28 October 2018
Smart Survey Booking – saving time and money
Reduced travel and overtime cost
Less visits from class:
Less cost for administration and coordination
Less disturbance to operations, both on ship and shore
More efficient and consistent survey execution
Smart Survey Booking (SSB) Proactively notifies customers Proposes a smart survey scope Estimates travel & overtime costs upfront Recommends survey locations
2017 2018 2019
From 16th October 2017 in the My DNV GL service Fleet Status on veracity.com
Benefits
14 For more information: www.dnvgl.com/ssb
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What are the features of Smart Survey Booking?
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Pro-active notificationThe client is pro-actively notified when the best time to order surveys and audits start and warn them prior to expiry
Smart scope proposal The tool will propose smart scope packages with surveys and estimate the time needed to cover the scope
Improved port informationOverview of Approved Service suppliers in each port (Country basis) and providing information if in-water survey can be performed
Upfront cost-estimate Estimated travel and overtime cost of survey combinations for any given port stays based on ETA / ETD
Benchmarking of possible portsBy using automatically calculated cost-estimates and possible scope in each port, the client can compare and benchmark
Efficient preparationsRelevant Survey preparation notes are attached to the survey confirmationTerms and Conditions handled online during survey booking
$
What is SSB?
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Survey/audit request Layout with stepwise ordering for better overview (New April 22.)
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3 steps
• Scope
• Port
• Contact info
Messages to user
suggestion of upcoming ports based on integration with 3. party service for container vessels (New August 16.)
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The survey request tool calculates time needed and recommends a port with travel cost below EUR 500 and enough time for full scope
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Add more ports if needed to find a recommended one – save costs by fewer attendances
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Do you have a technical issue?
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My services DATE brings our technical expertise to your ship - within hours if urgent
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20,000 cases per
year
97% replied
within due time
4.5 of 5 customer
rating
DATE offers access to a pool of technical experts covering all technical disciplines relevant for ship operations Submit your question in My DNV GL and it will be routed
to the right technical expert DATE is manned 24/7 and cases are replied by offices in
Hamburg, Høvik, Piraeus, Singapore and Houston
DNV GL © 2017 28 October 2018
The fleet overview provides access to all cases as well as direct access to vessel specific cases
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All cases
Vessel with ongoing case (not closed by user)
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Case overview with drill down to details
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Drill down to case details
Ask follow up question
Close case to remove it from ongoing ones
Share case with others
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Issue and follow up cases on the move with the My Fleet app –you get a message on the phone when case replied
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Easy to attach photos
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Do you need class related information, such as your certificates?
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Electronic Certificates – reducing administrationIMO compliant electronic class and statutory certificates
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Always up-to-date, no risk of loss & faulty endorsements/stamps/signatures
Immediate access via My DNV GL service in veracity.com, safe & easy to share
Reduces the administrative burden on all stakeholders
More secure – can be validated on trust.dnvgl.com
2017 2018 2019From 16th October 2017 in the My DNV GL service Fleet Status on veracity.com
Benefits
For more information: www.dnvgl.com/ec
DNV GL © 2017 28 October 2018
We have currently formal acceptance of our digital solution from 52 flags representing almost 80% of DNV GL’s fleet, incl. Denmark, Norway, Bahamas, Germany, Singapore, Liberia, Marshall Island, Malta and Panama.
Electronic CertificatesFlags accept our digital solution
The success of E-Certs is contingent on its acceptance by the global maritime community. Singapore, Denmark and Norway are optimistic that their use is a game changer that will become the norm in the near future.
Singapore Nautilus 02/2017 No. 39
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End of paper chase – IMO compliant electronic certificates
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DNV GL commenced roll out of full scale issuance of IMO compliant electronic class and statutory certificates across its entire fleet on the 15th of October 2017, becoming the first class society to do so
Upon first periodical survey after the roll out date, a set of electronic certificates will be issued, subject to flag acceptance
The early signs are extremely positive including successful experience with more than 300 port state inspections worldwide. Ship owners and managers, as well as flag states and port state authorities, vetting agencies and many other companies now benefit from a paperless class and statutory regime
52 Flags have granted acceptance as on now, more are on the way
See press release, T&R newsletter and DNV GL internet site
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Advantages
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•,
•.
- owners and other stakeholders can save time and money because of a reduced administrative burden
- paper handling is eliminated (printing, scanning, archiving)
- certificates can be easily shared with stakeholders using access codes
- the latest certificates are always made available on Fleet Status portal
- there is no risk of losing a certificate
With electronic certificates from DNV GL,
DNV GL © 2017 28 October 2018
Electronic Class and statutory certificates issued in 52 weeks
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1200
0
1500
00
CATEGORY 1
>52 WEEKS Ships Certificates
150 000 certificates on >11000 ships400 cert./day or 17 cert./hour….. (each 4 minute a new cert. issued….)
DNV GL © 2017 28 October 2018
Do you want our support on improving your fleet’s PSC performance?
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DNV GL © 2017 28 October 2018
Port State Control Planner – identifying custom inspection risksSupports you in keeping a clean PSC record
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The PSC Planner gives an overview of vessel or fleet-wide PSC performance,
which can be benchmarked against the IACS-classed world fleet
The app assists the crew onboard to prepare optimally for the next inspection
by highlighting specific areas to focus for the next inspection.
Benefits
2017 2018 2019
From April 2017 as the My DNV GL service PSC Planner on veracity.com
For more information: www.dnvgl.com/psc
DNV GL © 2017 28 October 2018
Port State Control Planner
Determine inspection likelihood of vessels, and prepare optimally for the next Port State Control inspection
Benefits
– Provides an instant overview of inspection risk for customers’ vessel fleet
– Saves time in preparation for inspections
– Helps to focus on truly important items when entering the port
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How does the PSC Planner work?
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Tailored data for DNV GL customers
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Checklist of top deficiencies
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Do you want to handle class tasks on the move?
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My Fleet app – Handle class related tasks on the move including sharing of documents
Requires a My DNV GL account that has access to Fleet Status
Your company administrator can create individual users
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Fleet and vessel status are available on the move in the My Fleet app
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Fleet and vessel status are available on the move in the My Fleet app
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Motivation and Benefits of remote surveys –Planned for 2019
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Triggers for ordering surveys remotely(Planned for 2019)
When ordering a survey in the customer portal, customers will be asked (prompted) if they would like DNV GL to evaluate whether that survey may be done remotely if:
The survey type is tagged by DNV GL as being possible to handle remotely in general (i.e. typically occasional surveys, documentation based surveys)
The survey is not ordered together with a survey which is excluded from remote surveys, e.g. annual survey, bottom survey etc.
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DNV GL © 2017 28 October 2018
Remote surveys – General notes(Planned for 2019)
Some surveys will require remote inspection technology for acquiring live evidence by streaming.
– This is evaluated on a case by case basis by DNV GL
– 3G/4G/wifi capability will typically support use of the remote inspection technology using a mobile phone.
Even though you may get a prompt about a possible remote survey, this is no guarantee that the specific survey can really be done remotely.
Example Hull damage:
– Lost anchor => possible
– Collision => not possible
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DNV GL © 2017 28 October 2018
Do you want our support on fuel consumption and CO2 reporting?
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Fuel consumption and CO2 reporting:EU Monitoring, Reporting and Verification, IMO Data Collection System
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One reporting system – compliance with both EU and IMO requirements
Automated or manual upload of data
Automated data consistency checks, integrated in current Fleet Status
Benefits
2017 2018 2019From January 2018 in the My DNV GL service Fleet Status on veracity.com
For more information: www.dnvgl.com/mrv
DNV GL © 2017 28 October 2018
Verification process – two reporting requirements, one system
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EU MRV: IMO DCS:
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AppendixSupporting slides covering the functionality in more detail
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Your DNV GL contact info and additional sources of help
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Your name
Support info
Additional information to help you understand the
system
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Set up the system- Company administrator- Individual users
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DNV GL © 2017 28 October 2018
To keep updated on new releases it is useful to set up email notifications on Veracity
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Set up email notification in order to ensure you get updates for the
services you use on Veracity
DNV GL © 2017 28 October 2018
The company administrator should create individual users so that everyone in the company can benefit from personal services
Add or edit a new user:
– Click the tile Company Administration or access it via My settings in Fleet status
– You may create
– Users with full access
– Users with limited access (one or more vessels, limited time etc.)
Please see the user guide for details
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DNV GL © 2017 28 October 2018
Typical “non-standard” users supported in the simplified view (New August 16.)
Read only access to documents in the Bookshelf - de select:
– Bookshelf - view and update
No access to Bookshelf - de select:
– Bookshelf - view data
– Bookshelf - view and update
No possibility to request a survey - de select:
– Survey request and jobs - create and view
No access to Approval - de select:
– Access to approval
No access to company's ISM information - de select:
– Company information: Enable access to company audits, NCs and CAPs
No access to vessel audit reports - de select:
– Audit reports - access to section in document page
No access to DATE cases - de select:
– DATE (Direct Access to Technical Experts) -update and view data
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DNV GL © 2017 28 October 2018
The company administrator can set up sharing of vessels with other companies (New April 22.) This functionality was provided only on request (250 companies)
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Select one or more vesselsSelect one or more
companies to share to
Change or remove existing vessel sharing
The receiving company will experience the same functionality as for their own vessels with the following limitations:
• Bookshelf and Approval are not available
• DATE cases issued by the company sharing the vessel are not available
• Safety management functionality such as corrective action plan handling for the vessel will not be available unless manager also is DOC holder (both sharing and receiving)
DNV GL © 2017 28 October 2018
Set up “My fleet” and subscriptions to ensure you stay updated and book surveys in due time
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Your name
2. Set up subscriptions
1. Click to make vessel part of My
FleetWe recommend that you as a minimum set up:
• Smart Survey Booking subscription
• Subscription for electronically signed certificates
DNV GL © 2017 28 October 2018
Subscriptions with improved layout and new functionality for electronically signed documents (New April 22.)
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Choose between
• Email with link to all survey/audit documents (cerificates & reports)
• Individual email for each certificate with the document attached
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Fleet & vessel status
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Fleet and vessel status are available on the move in the My Fleet app
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DNV GL © 2017 28 October 2018
Fleet and vessel status are available on the move in the My Fleet app
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DNV GL © 2017 28 October 2018
Access and share documents on the move with the My Fleet app
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DNV GL © 2017 28 October 2018
Predicted dates for certificates issued by the Flag added to the vessel page (New April 22.)
Helps avoid overlooking these surveys since they will now be automatically included as part of the survey request
If the vessel has harmonized surveys, the dates for the corresponding Main Class survey are used as a prediction
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Easy view, download and sharing of documents
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Share all electronically signed certificates via link in email
Share any document as attachment to mail
Electronically signed documents are marked with an additional icon
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Digitally signed Document of Compliance for company audits that is available as part of vessel’s certificates as well (New October 28.)
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Document of Compliance replicated to vessel’s certificates
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https://trust.dnvgl.comVerify that a digitally signed document is valid
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Manage your own documents in the Bookshelf – accessible for your company’s users only
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Add your own documents and follow up items
Share documents by email externally
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Submit documents for approval
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DNV GL © 2017 28 October 2018
Submit and receive documentation for approval
Upload electronic drawings and documents directly in a secure manner and get email confirmation
Get email notification when approval completed and download approved documents
Well suited for smaller alterations and miscellaneous document approvals.
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Some owners/managers benefit from full approval support functionality as in “Classification of Newbuildinig”
Suitable for alterations with significant number of documents for approval
Requires training of the customer and local support to assist
For more info, please see Maritime Super Users on the Intranet
– https://groups.dnvgl.com/sites/maritime-superuser/mydnvgl_documentation/Approval%20-%20vessel%20in%20operation%20-%20customer%20presentation.pptx?Web=1
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MRV
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Vessels with MRV agreement are set up with certificate and survey in NPS
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Reports are uploaded according to the supplied templates (or directly via ECO Insight) with quality check
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Company status
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Company status provides access to functionality related to audits
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NCs and conditions, open and historic
Certificates and audit reports
Corrective action plans, submit and view historic
Request company audit
DNV GL © 2017 28 October 2018
Monitor status and follow up SMC audits forvessels and company
See an immediate overview of all requests submitted by your company
Status of surveys or audits in progress.
If non-conformities have been issued, you can follow up these in collaboration with our experts in the application.
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Additional applications available on My services
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CYBERSECURITY SELF ASSESSMENT
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In brief
The application will help users to assess relevant questions regarding cybersecurity in a maritime environment (shipping companies, vessels)
Features
The application offers a straightforward way for customers to carry out a self-assessment of their cybersecurity measures, providing an overview of high risk items and the general risk status of maritime assets. It also creates awareness and provides general recommendations on how to eliminate weaknesses and improve resilience against cyberattacks.
Using a questionnaire, users can assess the cybersecurity risk for each process/ system. This includes the loss of data and the availability of software for example.
The application also includes a general overview on cybersecurity.
Benefit
The app provides customers with regular updates on the latest discoveries in the field of cybersecurity and offers an opportunity to assess the status quo of a company/ vessel, identify common weaknesses and plan the next steps ahead
FiS:Fleet Manager, QHSE Manager
Contact: Rossi, Patrick – Maritime Advisory -Hamburg
DNV GL © 2017 28 October 2018
Ballast Water Management Plan
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In brief
The application will help users to generate a Ballast Water Management Plan and hand it in for approval
Features Easy-to-use step-by-step
template that helps with pre-filled technical information of the particular vessel to generate the Ballast Water Management Plan
Smooth 1-click transition of plan to approval with discounted pricing
Benefit Saves time and effort on
customer and DNV GL side
All relevant vessel data is stored and accessible via My DNV GL
Avoids the need for iterative clarifications
FiS: Superintendent
Contact: Holmvang, Per – Approval -Høvik
DNV GL © 2017 28 October 2018
MRV Plan
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In brief
The application will help users to generate a MRV Management Plan and hand it in for approval
Features Provides an easy-to-use
step-by-step template that helps with pre-filled technical information of the particular vessel to generate the MRV plan
Smooth 1-click transition of plan to approval with discounted pricing
Benefit Informs holistically
about the upcoming MRV regulation
Saves time and effort on customer and DNV GL side
All relevant vessel data is stored and accessible via My DNV GL
Avoids the need for iterative clarifications
FiS: Superintendent
Contact: Wegener, Niels – Approval -Hamburg
DNV GL © 2017 28 October 2018
SAFER, SMARTER, GREENER
www.dnvgl.com
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Frode Eriksen – Business Development Manager – region North Europe
+47 97 06 94 02