mattering is the agenda - presentation at tassp and tepsa 2015
TRANSCRIPT
Learn more:
www.AngelaMaiers.com
Twitter: @angelamaiers
http://al.atomiclearning.com/angela
http://choose2matter.org/professional-development/mattering-is-the-agenda/
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“mattering quotient”
Well Being
Engagement
Hope
“My teachers make me feel schoolwork is important”
“At this school I have the opportunity to do what I do best every day.”
“I “I have at least one teacher who makes me excited about the future.”
“Before all of this happened, I was about to give up.I was broken. I was afraid my
scholars didn't think they were good enough.
When I read what Vidal said, tears started coming down my face.
Because even though I always tell you that you matter, up until that moment,
I didn’t feel like I mattered.”
http://khon2.com/2015/01/18/10-year-old-brings-austin-police-to-tears-with-two-simple-words-thank-you/
World-class service is not simply a matter of friendly customer service or staff with good
manners.
Everything that a customer sees, hears, or touches impacts the experience —
Everything Speaks; Everything Matters.
It’s an all encompassing approach and business decision
The Language of Mattering
I really appreciated when you...The advice you shared....
You made me feel so...Thank you so much for...
I highly valued...
Your smiles and your... It made my day when....
It was a blessing to have met you... I was impressed by your...
I truly valued...
I felt ____, until you...
What I like about you is your.... I really admire your...I loved when you...I am so thankful that...You have an amazing way of...
When you....You’re was exactly what I needed...
I’ve been so impressed by your
Thank you for...
You are a blessing...
You would have thought they won the lottery. The entire class was
smiling. I was amazed! Eric Turner HS History
Robertson County, TN
“
”Some students told me they had
NEVER been told that.
The response from families was unlike anything I've experienced.
When I think of the walls that were torn down, it just
“ It was/still is emotionally overwhelming.
takes my breath away.
Todd Nesloney Principal
Navasota TX Intermediate School
Learn more:http://choose2matter.org/professional-development/mattering-is-the-agenda/
www.AngelaMaiers.com
Twitter: @angelamaiers
http://al.atomiclearning.com/angela