Maximizing Responsiveness for Manufacturing Field Services with Mobility

Driving manufacturing field service processes

70% of manufacturing companies do not have mobile work solutions implemented to document field service account information.

Manufacturing organizations are challenged with providing better responsiveness to customers, without disrupting their operations. With paper processes still in place at many organizations, they are challenged with completing request and on-site field projects in an efficient, reliable and productive manner, without human error.

Mobility provides manufacturing organizations with the opportunity to improve their current field service processes with automated systems for field technicians, that immediately capture inventory levels and key information quickly. Mobile apps improve documentation accuracy, and increase business responsiveness and work-flow efficiency.

Current trends in manufacturing field services

• Increased focus on implementing real-time infor-PDWLRQ�WR�GULYH�SURĆWDELOLW\��$FFHVV�WR�UHDO�WLPH�LQIRUPDWLRQ�LQFUHDVHV�ĆHOG�VHUYLFH�HIĆFLHQF\�DQG�UHOLDELOLW\��

• Manufacturing organizations are moving towards D�GLJLWDO�WUDQVIRUPDWLRQ�IRU�HQVXULQJ�VXVWDLQDEOH�FRPSHWLWLYHQHVV�LQ�WKH�PDUNHW�DQG�SURĆWDEOH�JURZWK��ZLWK�DQ�LQYHVWPHQW�LQ�PRELOLW\��

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The Old Reality vs The New Reality

NEW REALITY Mobile apps provide field workers with a one-stop place to communicate with their home office, check inventory, place orders, create contracts, view maps and complete mobile payments.

Organizations hired costly consulting firms to provide mobile devices, with limited capabilities, for their field workers to manage schedules, job locations and contracts via e-mail or other file services.

   

OLD REALITY

The Old Reality vs The New Reality

NEW REALITY Automated processes that work efficiently with advanced mobile devices, take away the need for any manual entry, paper-based processes and provide transparency between field workers, managers, suppliers and customers.

Organizations were constrained to mobile devices with limited capabilities or continued to be reliant on manual, paper-based processes.

   

OLD REALITY

The Old Reality vs The New Reality

NEW REALITY With automated processes on mobile apps, field service technicians can provide real-time information and updates regarding new tasks and service requests for unplanned work.

Field service technicians called their home office or other suppliers and technicians when a maintenance job required other supplies, parts, more time scheduled or contract approvals.    

OLD REALITY

Identify customer value by responding to their needs

Identify Customer Value With automated, data-intensive systems, field service teams can make continuous improvements to meet customer value and improve responsiveness. Where Mobility Adds Value Mobility optimizes every point on the customer value chain to deliver the maximum efficiency, responsiveness and reliability.

Identify Customer Value

(Responsiveness)

Pursue Perfection(Continuous

Improvement)

Map the Value Stream

(Optimize Processes)

Create Flow(Track Metrics)

Establish Pull(Optimize Materials

and Labor)

Optimize processes by understanding customer values

Map the Value Stream Field service teams can optimize their current processes to continuously improve the performance of tasks including installation, repairs and maintenance. Where Mobility Adds Value Mobility provides the tools field services teams need to optimize processes and increase responsiveness to customers.

Identify Customer Value

(Responsiveness)

Pursue Perfection(Continuous

Improvement)

Map the Value Stream

(Optimize Processes)

Create Flow(Track Metrics)

Establish Pull(Optimize Materials

and Labor)

Track metrics and eliminate waste with the right data

Create Flow Accelerate all field service initiatives with the ability to collect more metrics to further optimize processes. Where Mobility Adds Value Mobile apps encourage a culture of increased data collection and integrity, which allows better fine-tuning of critical field service processes.

Identify Customer Value

(Responsiveness)

Pursue Perfection(Continuous

Improvement)

Map the Value Stream

(Optimize Processes)

Create Flow(Track Metrics)

Establish Pull(Optimize Materials

and Labor)

Optimize materials and labor to measure customer buying habits

Establish Pull Your field services team has now identified where you would like to be more responsive to customers. Your team has also collected data to optimize processes and make materials and labor decisions for desired inputs and outputs.

Where Mobility Adds Value Mobility provides a way to put metrics to work, modernizing processes and optimizing materials and labor costs to get the job done.

Identify Customer Value

(Responsiveness)

Pursue Perfection(Continuous

Improvement)

Map the Value Stream

(Optimize Processes)

Create Flow(Track Metrics)

Establish Pull(Optimize Materials

and Labor)

Pursue perfection with continuous improvement

Pursue Perfection By making processes more efficient and productive, it is easier to drive continuous improvement. Your team can now understand customer value and how to maximize processes to meet their needs. Where Mobility Adds Value Mobility gives your field service team the opportunity to easily measure data efficiently, to drive continuous improvement.

Identify Customer Value

(Responsiveness)

Pursue Perfection(Continuous

Improvement)

Map the Value Stream

(Optimize Processes)

Create Flow(Track Metrics)

Establish Pull(Optimize Materials

and Labor)

Mobility adds value from supply chain to sale

Supply Chain Operations Fulfillment Sales &

Marketing Post Sale

Inventory Control

Real-time Logistics

Scheduling

Receipt Acknowledgements

Product Lead Times

Order Tracking

Scheduling Visibility

Quality Control

Dispatch Scheduling

Logistics

Route Optimization

Warehouse Automation

Customer Dashboard

Sales Reporting

Quotes/Estimating

Competitor Intel/Analytics

Work Order Approvals

Service Manuals

Service Performance

Dealer Management

Improve primary manufacturing functions with mobility

Admin, IT and Finance

Human Resources

Procurement

Product Development

Business Insight DashboardBusiness Unit Performance

Product Performance&RVW�DQG�3URĆW�9LVLELOLW\

Time and AttendancePerformance Feedback

Expense ReportingIncident Reporting

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Engineering Data Search

Examples of pre-built manufacturing field services apps

Replace manual, paper-based processes

Manage labor and repair costs in one place

Monitor maintenance and repair metrics in real-time

How can you start “going mobile” for operational excellence today?

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How can you start “going mobile” for operational excellence today?

Start a conversation with your internal IT department about existing policies and procedures that might be applicable to mobile app deployment. When researching mobile apps, security should be D�WRS�SULRULW\�IRU�\RXU�PDQXIDFWXULQJ�ĆHOG�VHUYLFHV�WHDP��.HHS�\RXU�,7�WHDP�LQYROYHG�DV�\RX�HYDOXDWH�VROXWLRQV�DQG�DSSV�WKDW�DUH�WDLORUHG�WR�ĆW�\RXU�team's needs.

How can you start “going mobile” for operational excellence today?

Start a conversation with your team, ad-dressing their pain points and how their job can be made easier with a mobile app.

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How can you start “going mobile” for operational excellence today?

Identify the key goals that your manufac-WXULQJ�ĆHOG�VHUYLFHV�WHDP�ZDQWV�WR�DFKLHYH�ZLWK�DQ�LQYHVWPHQW�LQ�PRELOLW\� When planning for the implementation of a mobile app, consider what information and data they need to keep revenue up while managing tight schedules and deadlines. Beyond user acceptance, what are the PHWULFV�DQG�UHVXOWV�WKDW�ZLOO�GHĆQH�VXFFHVV�IRU�\RXU�ĆUVW�PRELOH�DSS"�

Ready to get started?

Click here to Visit the Catavolt Manufacturing Resource Center for videos and additional resources on applying

mobility to your operational excellence challenges