maximizing your enterprise mobility and mobile testing strategy
TRANSCRIPT
Maximize your Enterprise Mobility & Mobile Testing Strategy
2 TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.
Siva Ganesan Vice President and Global Head,
Assurance Services Unit, TCS
Yoram Mizrachi Chief Technology Officer
Perfecto Mobile
Webinar Agenda
4
• Perfecto and HP UFT Mobile Demo
3
• Maximizing mobile quality strategy
• Real customer mobile case study
2
• Mobile Market Stats
• Extending software quality to mobile?
1
• Intro
Mobile Testing Center of Excellence Group Perfectomobile
Enabling Enterprise Mobility
Extending Software Quality to Mobile
How do Top Enterprises go Mobile?
Mobile Testing Center of Excellence Group Perfectomobile
Various “mobile maturity” phases
Mobile Engagement
Mobile “KISS” requirement from end users and rich UI
abilities are promoting mobile engagement and
changes the way users interacts with the business
DevOps is stimulated by the hectic mobile market
More changes and faster
Keep up with the market need – on devices, platforms
Market Analysis
Mobile Testing Center of Excellence Group Perfectomobile
Engagement Language
Click Double click Right click Drag
Type
Text Field set / get Button/icon click Radio select Checkbox Combo / List selection Table Menu Stepper
Tabs Popups Date / time selection Groups tooltips
Tap & Multi tap Double / long tap Drag Swipe Pinch & zoom Rotate
Locate
Type
Rotate / Tilt
Snapshot
Authenticate
Communicate
Speak QR / barcode scan Securely approve Exchange information Speech recognition Voice identification
Text Field set / get Auto-complete / correct Button/icon click Radio / checkbox / on-off Combo / List selection
Table Popups Date / time selection
Call / Answer Message send / receive Community update Contacts usage Navigate
Mobile Testing Center of Excellence Group Perfectomobile
Smartphones outsell basic feature handsets (52% of the market)
Source: BBC
Mobile Testing Center of Excellence Group Perfectomobile
Source: Xcubelabs
Enterprise Mobility is Gaining Real Traction
Mobile Testing Center of Excellence Group Perfectomobile
Run
Grow
Transform “we need to have
something in mobile…”
“Mobile is working for us, we need more: Abilities, Features,
Projects and … resources”
“Improve the UX; Mobile ALM as part of IT
governance”
Engagements & Predictability
What’s right for my workflow NOW
Processes, coverage and reliability
Mobile Maturity Phases
Mobile Testing Center of Excellence Group Perfectomobile
Run
Grow
Transform
1. Limited scale 2. Local resources 3. Limited budget 4. Limited IT involvement
1. Offshoring 2. Device coverage 3. Test suite coverage 4. Device administration 5. Continuous delivery
1. Mobile Engagements 2. UX Monitoring 3. Performance 4. Governance
Mobile Maturity Phases - Attributes
Mobile Testing Center of Excellence Group Perfectomobile
Building Mobile Application Quality
Business challenges
• Better user experience
• Lowering delivery cost
• Accelerated delivery models
• Market dynamics
Solutions
• Leverage managed device clouds
• Use real devices under real conditions
• Enable unattended continuous testing
• Extend ALM investment
Business value
• Raise quality
• Faster delivery
• Support current processes
• Optimize performance
• Shrink MTTR
Aligning strategy, organization, processes & tools
Mobile Testing Center of Excellence Group Perfectomobile
The Solution
Application (Develop and test)
A scalable enterprise grade mobile cloud
Operation (Monitor, ongoing support)
Organization (Govern, scale and extend)
Solution - The MobileCloud™ Platform
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Spend on Consumer Mobility per Company
Source: The New Digital Mobile Consumer: How Large Companies Are Responding, TCS Global Trend Study, Sept. 2012
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Spend on Technologies and Services to Respond to the Digital Mobile Consumer
Source: The New Digital Mobile Consumer: How Large Companies Are Responding, TCS Global Trend Study, Sept. 2012
Airlines Energy Automotive Manufacturing
Telecommunications Banking, Finance
$30.8M $28.6M $22.3M
$20.6M
$27.2M
16 TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.
1
Key Customer Asks…
Comprehensive performance engineering
to reduce performance
bottlenecks
…and how TCS addresses them
PERFORMANCE Most users expect apps to start in less than 3 seconds
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Key Customer Asks…
End-to-end usability testing
in a state-of-the-art facility equipped with
necessary tools to enhance user
experience
…and how TCS addresses them
App Rating Matters
2
VISIBILITY
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3
Key Customer Asks…
Increased test coverage with
right automation tools
and our proven framework to ensure
high quality mobile application
…and how TCS addresses them
ROBUSTNESS & RELIABILITY
Users want the application to be contextual, robust, reliable, simple and intuitive
19 TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.
Mobile Test Strategy: Engineered for Success
Network Variation
Tools Strategy
3rd Party Services
Integration
Application Platform
Right Skilled
Resource
Device Spectrum
Agile Process
Testing Services
Capacity Planning
Success Story: Large multinational Banking and Financial Services company
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Maximizing Enterprise Mobility with a Mobile Testing CoE
• The customer is a US based multinational banking & financial services company
• Mobile channel was adopted across the enterprise for introducing self-service for its end users
CONTEXT
Business Requirements
• Reliable and robust mobile application
• Simultaneous mobile application releases
• Faster time to market
• Multiple mobile OS support (iOS, Android, Windows, Blackberry)
• User Data Security
• Low cost
IT Challenges
• Shared infrastructure for multiple units
• Selection of target devices
• Remote accessibility across multiple geographies
• Test automation and performance monitoring
• Agile testing
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Maximizing Enterprise Mobility with a Mobile Testing CoE
• Private Cloud at TCS location leveraging
Perfecto Mobile technology in a
Build-Operate-Transfer mode
• Lab Management Office for smooth
operation, and seamless L1, L2, L3 support
• Roles and responsibilities, SLAs and
implementation of governance,
communication, escalation models.
• Dedicated Service Line for
Functional Testing, Regression and
Automation Testing, Performance Testing
• Service Catalogue for on-demand testing
• Process Handbooks, User Manuals
7 concurrent projects Early defect detection
Enhanced customer experience
More test coverage with early automation and
improved quality
Lab
Managers &
Support
Engineers
Management
Office
Skilled
Associates
Domain
Knowledge
Industry
Experience
Best
Practices
Reusable Assets &
Frameworks
Continuous
Improvement
The TCS Way to Maximizing Enterprise Mobility
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The 360° of Successful Mobility Assurance
Industry Knowledge
Extensive Domain
Experience
Quality Assurance
Alliance Partners
Co-innovation
Standardized Approach
Proven Frameworks
Reusable Assets
Process Enablers
Technology Integration
Mobility Assurance
Definitive Results Immediate Deployment Expedited
Implementation Increased Efficiency
IT Services
Business Solutions
Consulting
Thank You
Contact: • [email protected] • [email protected]
Visit us at: http://www.tcs.com/offerings/assurance_services http://www.perfectomobile.com
Questions