mcgill food and dining services survey results 2015 · 2015-10-15 · mcgill food and dining...
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McGill Food and Dining Services Survey Results 2015
Student Housing and Hospitality Services
Prepared by : Monique Lauzon P.Dt.
Marketing and Nutrition Advisor
McGill Student Housing and Hospitality Services
In Collaboration with Isabelle Carreau and Mark Michaud
Senior Planning Analysts
McGill Planning and Institutional Analysis Office
SHHS Annual Survey
The on-line survey was done in partnership with McGill Planning and Institutional Analysis Office
8700 members of the McGill community were invited to participate in the 2015 survey from February 11 to March 16, 2015
The participation rate was 19.8%
Results have a 2.1% margin of error, 19 times out of 20
Measure food and dining services habits and practices on both the downtown and Macdonald campuses.
Understand the frequency of use of the different food service locations
Measure Food and Dining Services’ performance on a number of important criteria such as: food offering, overall quality, customer service experience, price and perceived value and others.
Identify areas of opportunities for improvement
Main Objectives:
Respondents Profile2015
n= 1839
Gender Male 32%
Female 68%
Status Faculty 7%
Staff 15%
Students 79%
Living in Residence(Half of the resident
population was invited to participate in the survey)
Yes 48%
No 52%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
2010 2011 2012 2013 2015
I bring food from home, but still buy something oncampus
I bring my own food from home
I go to different food outlets on campus occasionallyas a treat
I buy meals from the food services outlets
I buy meals from surrounding restaurants off campus
Eating Habitsresults exclude students living in residence and on a mandatory meal plan
Frequency of Visits at Any LocationStudents on a mandatory
meal planStudents NOT on a
mandatory meal planStaff including faculty
Frequency of purchase from ANY of the food service locations
Count Percentage Count Percentage Count Percentage
Less than once a month 10 2% 235 26% 149 40%
At least once a month (includes results of 1 to 4 times per month, 1 to 3 times per week and 4 or more times per week) 414 98% 686 74% 226 60%
Total 424 100% 921 100% 375 100%
Frequency of Visits at Any Location
Frequency of Purchase from any food service location per Type of Respondent
2013 vs 2015
6%
8%
15%
10%
17%
18%
25%
30%
31%
30%
27%
32%
34%
35%
21%
21%
12%
9%
11%
7%
Students not on a mandatory meal plan (2013)
Students not on a mandatory meal plan (2015)
Staff including faculty (2013)
Staff including faculty (2015)
Never Less than once a month 1 to 4 times per month 1 to 3 times per week 4 or more times per week
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Bishop Mountain Douglas Royal Victoria College Carrefour SherbrookeResidence
New Residence Mange Tout Café
Student enrolled in a mandatory meal plan* Student not enrolled in a mandatory meal plan Staff
Frequency of Purchases of Dining Hall per Respondent Types
* Excluding Resident students’ own dining hall
Retail Locations per District
0% 10% 20% 30% 40% 50% 60%
Burnside Café
Dispatch
E-Café
Vinh’s Café Too
Athletics Café
Rue McGill Deli
Vinh’s Café
Education Café
McIntyre Café
Second Cup
Thomson House (PGSS)
Bento Sushi
Faculty Club (downtown)
La Prep
Liquid Nutrition
Première Moisson
Quesada
SSMU Food Court
Subway
Le Comptoir MAC
Tadja Hall Faculty Club
SE D
istri
ctN
E D
istri
ctN
W D
istri
ctSW
Dist
rict
Mac
Cam
pus
How often do you purchase from each retail service ("In District" frequentations; all respondents; at least once a month)?
1 to 4 times per month 1 to 3 times per week 4 or more times per week
Frequency of Purchases per District
55%
31%
4%
38%
20%27%
36%
38%
35%
43%
34%
45%
9%
31%
60%
20%
46%
27%
Bishop Mountain (N=53) Douglas(N=13)
Royal Victoria (N=113) Carrefour Sherbrooke(N=56)
New Residence (N=82) Mange-tout (La Citadelle)(N=11)
Overall quality of food & beverages
Poor or Fair Good Very good or excellent
Evaluation of Residence Dining Halls by students enrolled in a Mandatory Meal Plan
Due to low number of respondents for Douglas ( N=13) and La Citadelle (N=11), results should be interpreted with caution.
45%
85%
6%
48%35%
73%
34%
15%
36%
36%
24%
9%
21%
58%
16%
40%
18%
Bishop Mountain (N=53) Douglas(N=13)
Royal Victoria (N=113) Carrefour Sherbrooke(N=56)
New Residence (N=82) Mange-tout (La Citadelle)(N=11)
Food & beverage variety
Poor or Fair Good Very good or excellent
Due to low number of respondents for Douglas ( N=13) and La Citadelle (N=11), results should be interpreted with caution.
Evaluation of Residence Dining Halls by students enrolled in a Mandatory Meal Plan
83%
69%
54%
71%65%
36%
13%
8%27%
18%22%
55%
4% 23% 19%11% 13% 9%
Bishop Mountain(N=53)
Douglas(N=13)
Royal Victoria (N=113) Carrefour Sherbrooke(N=56)
New Residence (N=82) Mange-tout (LaCitadelle) (N=11)
Value for money
Poor or Fair Good Very good or excellent
Due to low number of respondents for Douglas ( N=13) and La Citadelle (N=11), results should be interpreted with caution.
Evaluation of Residence Dining Halls by students enrolled in a Mandatory Meal Plan
25%15%
37%
16%
44%
18%
47%
15%
37%
38%
26%
27%
28%
69%
26%
46%
30%
55%
Bishop Mountain(N=53)
Douglas(N=13)
Royal Victoria (N=113) Carrefour Sherbrooke(N=56)
New Residence (N=82) Mange-tout (LaCitadelle) (N=11)
Customer service
Poor or Fair Good Very good or excellent
Due to low number of respondents for Douglas ( N=13) and La Citadelle (N=11), results should be interpreted with caution.
Evaluation of Residence Dining Halls by students enrolled in a Mandatory Meal Plan
15%8% 12%
21% 23%
36%
34%
15%
43%
39% 39%
27%
51%
77%
44% 39% 38% 36%
Bishop Mountain(N=53)
Douglas(N=13)
Royal Victoria (N=113) Carrefour Sherbrooke(N=56)
New Residence (N=82) Mange-tout (LaCitadelle) (N=11)
Atmosphere
Poor or Fair Good Very good or excellent
Evaluation of Residence Dining Halls by students enrolled in a mandatory meal plan
Due to low number of respondents for Douglas ( N=13) and La Citadelle (N=11), results should be interpreted with caution.
60%
85%
35%27%
22%
64%
36%
15%
42%
27%46%
9%
4%
23%
46%
32%27%
Bishop Mountain (N=53) Douglas(N=13)
Royal Victoria (N=113) Carrefour Sherbrooke(N=56)
New Residence (N=82) Mange-tout (LaCitadelle) (N=11)
Hours of operation
Poor or Fair Good Very good or excellent
Due to low number of respondents for Douglas ( N=13) and La Citadelle (N=11), results should be interpreted with caution.
Evaluation of Residence Dining Halls by students enrolled in a Mandatory Meal Plan
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
McIntyre Café
Education Café
Athletics Café
Burnside Café
Second Cup
E-Café
SSMU Food Court
Tadja Hall Faculty Club
Rue McGill Deli
Faculty Club (downtown)
Le Comptoir MAC
La Prep
Thomson House (PGSS)
Première Moisson
Subway
Bento Sushi
Quesada
Liquid Nutrition
Vinh’s Café Too
Dispatch
Vinh’s Café
Overall quality of food & beverages
Good Very Good Excellent
Top 10
Evaluation of Retail Locations
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Tadja Hall Faculty ClubMcIntyre Café
Le Comptoir MACEducation CaféAthletics CaféBurnside Café
Rue McGill DeliE-Café
SSMU Food CourtFaculty Club…Second Cup
DispatchLa Prep
Première MoissonLiquid Nutrition
Bento SushiThomson House…
QuesadaSubway
Vinh’s Café TooVinh’s Café
Food & beverages variety
Good Very Good Excellent
Top 10
Evaluation of Retail Locations
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Athletics Café
McIntyre Café
Rue McGill Deli
Education Café
Première Moisson
La Prep
Le Comptoir MAC
Second Cup
E-Café
Tadja Hall Faculty Club
Liquid Nutrition
SSMU Food Court
Dispatch
Burnside Café
Bento Sushi
Faculty Club (downtown)
Quesada
Subway
Thomson House (PGSS)
Vinh’s Café
Vinh’s Café Too
Value for money
Good Very Good Excellent
Top 10
Evaluation of Retail Locations
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
McIntyre Café
La Prep
Première Moisson
Athletics Café
SSMU Food Court
Quesada
E-Café
Rue McGill Deli
Liquid Nutrition
Subway
Bento Sushi
Thomson House (PGSS)
Vinh’s Café
Second Cup
Dispatch
Le Comptoir MAC
Tadja Hall Faculty Club
Faculty Club (downtown)
Vinh’s Café Too
Education Café
Burnside Café
Customer service
Good Very Good Excellent
Top 10
Evaluation of Retail Locations
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
McIntyre Café
Burnside Café
Le Comptoir MAC
Athletics Café
Second Cup
Tadja Hall Faculty Club
SSMU Food Court
Education Café
Vinh’s Café Too
Quesada
Vinh’s Café
Rue McGill Deli
Bento Sushi
La Prep
E-Café
Première Moisson
Subway
Dispatch
Thomson House (PGSS)
Liquid Nutrition
Faculty Club (downtown)
Hours of operation
Good Very Good Excellent
Top 10
Evaluation of Retail Locations
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
McIntyre Café
Quesada
Bento Sushi
Subway
SSMU Food Court
Vinh’s Café
Burnside Café
Second Cup
Le Comptoir MAC
Vinh’s Café Too
Education Café
E-Café
Rue McGill Deli
Liquid Nutrition
La Prep
Tadja Hall Faculty Club
Athletics Café
Faculty Club (downtown)
Première Moisson
Dispatch
Thomson House (PGSS)
Atmosphere
Good Very Good Excellent
Top 10
Evaluation of Retail Locations
74%
68%
60%
51%
Christmas Dinner
Move-in Free Meal
Top your own … pizza, hamburger, poutine, cupcake events
Monthly Health and Wellness Events
How would you rate the following events that took place in the various dining halls?Percentage of respondents who answered good,
very good or excellent
Special Events in the Dining Halls
75%
71%
65%
Monthly Local Food Days
Friday $5 Breakfast Specials
Meatless Monday $5 Meal Deal
How would you rate the following promotions that took place in the various dining halls?
Percentage of respondents who answered good,very good or excellent
Promotions in the Dining Halls
66%
62%
59%
51%
44%
Composting of organic waste
Reusable mug promotion across campus
More nutrition labels and signage
More environmental theme days such as "Local Food Day"
Eco-clamshell program
Please tell us the degree to which you would endorse each of the following environmental initiatives or other initiatives
Percentage of respondents who answered quite a lot or very much
Sustainability Initiatives
49%
39%
9%
3%
Yes, I was aware of the Meal Plans, but do not benefit from one
No, I was not aware that Meal Plans are available to me
Yes, I benefit from the oneCard (previously Commuter Meal Plan)
Yes, I benefit from a tax-exempt Saver Meal Plan
Were you aware that Meal Plans are available at McGill?Only students not enrolled in a mandatory meal plan
were invited to answer
Meal Plan Enrolment
67%
66%
62%
59%
55%
44%
40%
38%
Bookstore
Off-campus food locations
Library services
Grocery stores
McGill Athletics & Recreation Services (Red Bird Store,varsity games, etc.)
Taxi services
Shuttle bus services to and from Macdonald Campus
Concerts at the Schulich School of Music
Which service(s) would you like to see on the oneCard plan? (N=1,281)
oneCard Services
55%
53%
27%
22%
15%
12%
9%
4%
Through whatsnew@mcgill or whatsnewstudent@mcgill
Emails
Signage and posters
Facebook(www.facebook.com/McGillFoodandDiningServices)
Digital screens
Web site (www.mcgill.ca/foodservices)
Brochures and flyers
Twitter @ https://twitter.com/McGillSHHS
What are the most common ways you learn about announcements by SHHS? (N=1,329)
Communication