1

This Week:

Code Rupture 2

January InService

Dates 3

Siren Tablet Log-in Notice

4

How to Check Your Timecard

5

IT Equipment Needs

6

New Operations Hot Sheet

7

Training Schedule 8

Medic Calendar 8

News From The Front Line January 9, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

January 10th

Compliance Training

1000—1900

January 10th

Scope Of Practice

Testing

1300—1700

January 11th

Scope Of Practice

Testing

0900—1500

January 12th

Scope Of Practice

Testing

0900—1500

We have completed the first two months of the second tracking period of FY 2012. All areas

are tracking well with the exception of patient satisfaction. At 67%, our patient satisfaction

scores have taken a hit since our last update.

Please be reminded that the target for Patient Satisfaction is 68% excellent. The good news is

that there is still plenty of time to make improvements in order to raise our Patient Satisfaction

score.

Regardless of the type of medical concern a patient we treat is dealing with, they still judge the

level of service they receive and they very well may end up on the other end of one of our

patient satisfaction surveys. Please continue to deliver the very best in excellent patient care and

use AIDET when interacting with patients and their families as the group performance payout is

heavily tied to overall patient satisfaction. Remember, priority one patients count on clinical

care while priority three patients often need compassion.

We still have an opportunity to secure an overall patient satisfaction score of 68% over the

next two months. Continue to stay focused and provide excellent patient care on every call.

Thank you for all that you do to help Medic succeed as an Agency. We couldn’t do it without

you!

Performance Pay Update

2

In the coming months, CMC will be instituting

a new algorithm called “Code Rupture.” This

algorithm pertains to patients Medic may

transfer from outlying facilities that are

experiencing a leaking or ruptured aortic

aneurysm (AAA). The changes for us involves

the disposition of these patients on arrival at

CMC.

The procedure is as follows:

1. Crew will be notified at sending facility

of “Code Rupture”.

2. Patient will be managed as needed by

the attending crew.

3. On early encode to CMC, please make

them aware as to the patient’s hemo-

dynamic status.

If the patient is

hemodynamically stable (BP > 80) the patient will be delivered to the ED as usual.

If the patient is hypotensive (BP <80 for >10 mins.), you will be escorted to the OR by

security or someone from the ED.

4. Manage the airway via BVM/OPA only. DO NOT place ANY other airway adjunct.

5. If the patient arrests in transit then “Code Rupture” is cancelled and the patient is treated per Signal 9 protocol.

Code Rupture

On January 1st, 2012, Medic officially launched dedicated EMS Coverage at

Charlotte-Douglas International Airport. During the month of December,

employees selected for Airport Teams familiarized themselves with airport

layout, procedures and operations and emergency carts were outfitted with

Medic equipment and branding.

In addition, the Medic PR Department met with airport officials and discussed a media event to educate the community on

the increased level of care inside airport terminals. There will be strong media engagement to promote Medic’s presence at

the airport in the coming weeks; both sides agreed to allow operations to begin and work out any kinks prior to such an

initiative.

The Media Event will take place on the secure side of the airport and will include interviews and footage of our teams in

action. Once a date is officially confirmed for the Media Event, an announcement will be made agency-wide.

Medic is extremely honored to be providing ALS level EMS coverage to passengers, crew, visitors and employees of the

airport. We will continue to keep you updated on any and all developments related to our presence at the airport.

Airport Coverage and Media Event

3

Medical Services has now completed a reference card for

each medication we carry. Each employee is strongly

encourage to review the new reference cards prior to the

start of January InService.

The new reference cards can be found in PDF format on

the Extranet located directly underneath Patient Care

Protocols. If you are have any questions or are unable to

view/download the reference cards, please contact Trevor

Taylor at ext. 6025 or via e-mail at

trevort@medic911.com.

As a reminder, both the reference cards and protocols may

be accessed as followed:

Log into “My Medic” from the medic911.com home

page. Click the Training and Education tab at the top of the

page Click on Professional License Requirements on the left

side of the page. Scroll to the bottom of the page to find each

document.

Medication Reference Cards

Congratulations to Relief Operations Supervisor, Ed Clay

for his outstanding performance! Ed recently received a

commendation for achieving the best 2011 Hospital

Time (26:00) among his peers on Operations Supervisor,

Tony Pattillo’s team. We are extremely proud of your hard

work and dedication to the delivery of excellent patient

care.

Team Performance

The 2012 Medic Shift Calendars have arrived!

Calendars were distributed and placed into each

employee’s mailbox before the Christmas holiday.

Please be sure to contact Nikkie Perry at

nikkiep@medic911.com if you did not receive a 2012

Medic Shift Calendar.

2012 Shift Calendars

Please be advised of the dates and times for the January

sessions of Medic InService below. Be sure to register

for ONE of the January sessions. Sign-up sheets are

located in the Bay Area near the door to Scheduling.

All employees must be in uniform. Each Medic InService

session will be held in the Medic Auditorium.

Please contact a member of the Medical Services

department if you have any questions.

January InService Dates

January 17th 1800—2200

January 19th 1200—1600

January 20th 0800—1200

January 23rd 0800—1200

1800—2200

January 25th 1800—2200

Operations Supervisor, Tony Pattillo awards Ed Clay with the commendation for the best 2011 Hospital Time on his team!

4

In order for our patient transports to be billed

properly, it is imperative that all crew members listed

on a patient care report have the correct certification

level listed. We are currently refining the process to

capture and update certification levels within Siren

when upgrades (EMT to Paramedic) occur. Medical

Services is aware that a number of employees have

certification levels that are incorrect when you initially

log in (these should be corrected, very soon).

While a process is being developed to ensure that

upgrades are captured and updated in Siren, we are

asking that all employees ensure that your

certification level is correctly listed when you

log in. If it is not correct, you can change it

during the log in process. This will have to be

done every time you log in until the crew level is changed on your Siren account.

If you are listed with the wrong certification when you initially log in to Siren, please send an e-mail to

brians@medic911.com and changes will be made to your account to reflect correct the default level. As always, if you have

any other questions regarding Siren, please feel free to contact Brian at ext. 6142or via e-mail at brians@medic911.com.

Siren Tablet Log-In Notice

Scope of Practice testing will be held on the following dates

in January:

Tuesday, January 10th

1300 to 1700

Wednesday, January 11th

0900 to 1500

Thursday, January 12th

0900 to 1500

The Scope of Practice test will include a pediatric medical

scenario, megacode and trauma scenario as well as a

written portion. Employees whose credentials are set

to expire in January, February or March 2012 are

encouraged to sign up for one of the above test

dates. Individuals should plan for approximately three

hours to complete the entire test. Please contact a member

of Medical Services to sign up for your Scope of Practice

test date.

Scope of Practices Dates

Coming in February:

Medic’s Wellness Committee wants to help you make

this the year to lose weight, get in shape and live a

healthy lifestyle. Employees have the chance to achieve

their fitness goals and WIN CASH.

Space in the new program will be limited.

Look for details in upcoming issues of the Medic

Dispatch and around Post 100 & the new annex

building.

2012 Medic Fitness Challenge

5

The Scheduling department is happy to answer your payroll

and/or timecard-related questions. Employees are

encouraged to send their payroll/timecard questions or

correction requests to scheduling@medic911.com. Please

be sure to include both the date(s) and the number of

hours in question.

**REMINDER: Medic employees are required to

complete a yellow form in the event of a missed punch.

Field employees must clock in and out for your shift.**

Payroll or Timecard Questions

One-day a week training sessions, dedicated to Annual

Compliance Training, have begun this month. The training

will consist of OSHA, Corporate Compliance, HIPAA, etc.

Field crews will attend the full 8-hours of training, while

Admin employees will attend the second half of the class.

Anyone who has an ARD in that month is required to

attend ONE of the training sessions during that month.

Annual Reviews will be affected if Annual

Compliance Training is not attended in the month

of your review. Below are the dates/times of the January

sessions that will be in the Admin Conference Room:

• Jan 10th 1000-1900

Jan 17th 0700-1600 • Jan 25th 1000-1900

Employees scheduled for January attendance are: Michael Baxley, Missy Caldwell, Todd Childers, Jason Crump, Mariann Earwood, Reza Jarrahizdeh, Shawn Kersey, Ryan Lowe, Amanda Mackey, Steve McAuley, Nikkie Perry, Kenny Phillips, Tom Porcelli, Adamo Riascos, Bryan Runyan, Chris Simmons, Jamie Stanford, John Stroup, Cliff Tavares, Brian Thomas and William Walton.

Medic Annual Compliance Training

Medic employees have the ability

to access and review their

timecard for any possible errors

before payroll is processed.

Here are two ways employees can

check their timecard:

In the Crew Lounge

Click on the Kronos desktop icon

Log into Kronos with your Medic user name and password In the My Information tab, select My Timecard

From the Medic Homepage

Click on My Medic Log into the Extranet with your Medic username and password Select Kronos and log in using your Medic username and

password In the My Information tab, select My Timecard

How to Check Your Timecard

Congratulations to the following former Relief Crew Chiefs

who have recently been upgraded to Crew Chief status!

These individuals have a history of strong performance and

dedication to the Agency. Please be sure to congratulate all

of them on their outstanding career achievement:

Alexis Perkel

Christy Iyoob

Lucas Gale

Nina Bost

Newest Crew Chiefs

6

The IT department is proud to unveil a new, more convenient way to secure your IT equipment and Services needs!

The new IT Service Catalog allows users to select their specific IT equipment and or Service needs via a convenient drop

down menu to the IT department. The IT Service Catalog also indicates to users the amount of notice required to

complete their order. The new IT Service Catalog will be used to secure incoming IT equipment requests and Services

moving forward.

**Please note the time requirements associated with each request, so please plan accordingly. Please contact IT Manager,

Teresa Womble at teresaw@medic911.com if you have any questions about the new IT Service Catalog process.**

Here’s how to access the IT Service Catalog:

1. Log onto the IT Service Help Desk

OR

IT Equipment Needs

2. Click the Service Catalog tab at the top of the screen or click the secondary Service Catalog button

(as highlighted in yellow).

3. From there, please select your IT equipment or Service need(s) from the menu options list

7

Medic has a new way to distribute important, timely information to field

employees. The Operations Hot Sheet will be used as a new communication

tool to convey IMPORTANT or EMERGENT information related to the

field. The Operations Hot Sheet is a faster way to distribute important

information.

HOW IT WORKS:

An Operations HOT SHEET will be created and distributed as soon as

there is an important communication to the field needed.

The HOT SHEET will be copied on BRIGHT RED paper and will be

distributed by the OSTs when employees check out their computers and

drug boxes.

The HOT SHEET must be signed out along with these materials.

HOT SHEETS can also contain previously communicated information, if it is still relevant.

THE PROCESS:

The Medic PR Department will help to create, copy and distribute the Operations HOT SHEET.

Once a department head determines that a mass communication needs to be distributed to field employees, they

must first received approval from a Deputy Director.

With Deputy Director Approval, the PR Department is then contacted to help craft the communication.

Once contact is made, the following information needs to be supplied to either Nikkie Perry via e-mail at

nikkiep@medic911.com or Kristin Young via e-mail at kristiny@medic911.com.

Please supply the following information:

Brief Summary or Bullet Points of what needs to be communicated (the who, what, why, when and how)

The Priority of the Communication

Level 1—Immediate (highest importance)

Level 2—By 5:00 pm (that same business day)

Level 3—By 5:00 pm (the next business day)

Once the communication is created by the PR Department, a rough draft will be sent back to the department head

for approval

The Operations HOT SHEET is then placed at the logistics window for all employees to sign for when they pick up

their computers and drug boxes.

If you have questions about how the Operations Hot Sheet will work, contact your direct supervisor or PR Manager, Kristin

Young at ext. 6165 or kristiny@medic911.com.

New Operations Hot Sheet

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

2012 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

To register, call CPCC at 704.330.4223

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.

FISDAP Test Results will be

forthcoming.

January 2012 Sun Mon Tue Wed Thu Fri Sat

1 A 2 B

New Year’s Day

Holiday

Medic Offices Closed

3 B 4 A

Compliance Training

0700—1600

5 A

6 B

7 B

8 B 9 A

10 A

Scope of Practice Testing

1300—1700

Compliance Training

1000—1900

11 B

Scope of Practice Testing

0900—1500

12 B

Scope of Practice Testing

0900—1500

13 A 14 A

15 A 16 B

MLK Holiday

Medic Office sClosed

17 B

January InService

1800—2200

Compliance Training

0700—1600

18 A

19 A

January InService

1200—1600

20 B

January InService

0800—1200

21 B

22 B 23 A

January InService

0800—1200

1800—2200

24 A 25 B

January InService

1800—2200

Compliance Training

1000—1900

26 B 27 A 28 A

29 A 30 B 31 B