medic dispatch - september 12th, 2011

1

This Week:

Dr. Swanson’s

Monthly Update 2

September

InService Sessions 3

Performance Pay

Update 4

August Call Volume

5

Therapeutic Hypothermia Randomized Control Trial

6

Million Step

Challenge 7

Training Schedule 8

Medic Calendar 8

News From The Front Line September 12, 2011

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

September 13th

Deadline to Register

for Simulations

Scope of Practice

Testing

September 14th

Scope of Practice

Testing

September 15th

Simulations Begin Medic is in the process of restriping all of our ambulances as both a safety precaution and to

enhance vehicle visibility. According to the August 2009 FEMA study entitled, Emergency Vehicle

Visibility and Conspicuity Study, “increasing vehicle visibility and conspicuity holds promise first

responders’ safety when exposed to both traffic inside and outside their response vehicles (e.g.,

patrol cars, motorcycles, fire apparatus, and ambulances).”

The above illustration shows the version that the Agency has landed on after much

consideration and evaluation. The North Carolina Office of EMS has endorsed our new

selection as being a safe addition alternative to the previous current Medic striping design.

Currently, Medic 60 and Medic 43 have been striped as trial versions of the new design.

The process to convert and restripe our entire fleet of ambulances will take approximately two

to three months so as not to impact Agency operations or fleet availability. In addition to the

rear striping, our vendor will be ‘touching up’ some of the dings to the current side striping that

has been damaged over time through normal wear and tear.

Please contact Operations Manager – Support Services, Bryan Edwards at

[email protected] with any questions or comments you may have about the process of

restriping our entire fleet of Medic ambulances. Thank you in advance for your cooperation and

patience during this time.

New Chevrons for Ambulances

2

Please review the following regarding Code STEMI reminders:

Our goal is to provide excellent prehospital care and limit our prehospital times

System goal is to provide lesion treatment in < 90 minutes from the time of the 911 call

There are several sub-targets within this 90 minute time

Response time: time from 911 call to arrival on scene: < 10:59

Time to ECG: time from scene arrival to obtaining 12-lead ECG: < 8:00

Scene time: arrival on scene to departure from scene: < 15:00

Time to Hospital notification: time from ECG acquisition noting STEMI to notification to

receiving hospital of same: < 10:00

Table time: time from departure from scene to delivery of the patient to the catheterization lab table: < 30:00

“Sell” the radio report, goal is to take patient directly to the catheterization lab; clear, concise, leave no doubt

Do not extend scene time or delay transport to fax an ECG

August Performance

Time to ECG: Scene time:

Average: 10:04 Average: 15:39

% < 8 minutes: 31% % < 15 minutes: 54%

Highlighting Outstanding Cases Todd Moore, Don Overcash, & Samantha Baber Response time: 4:49

Time to ECG: 7:52

Scene time: 9:35

Transport time: 24:46

911 to hospital arrival: 39:10

Jose Rivera & Kristi Grimland

Response time: 8:50

Time to ECG: 6:14

Scene time: 14:52



Dan Geis & Treven Cherry Response time: 3:56

Time to ECG: 6:21

Scene time: 13:31



Thank you

Dr. Swanson’s Monthly Update

Medic Medical Director,

Dr. Doug Swanson

3

Please be advised of the upcoming dates

and times for the September sessions of

Medic InService.

Be sure to register for ONE of the

September sessions listed. All employees

must be in uniform. Each Medic InService

session will be held in the Medic

Auditorium.

Please contact a member of the Medical

Services department if you have any

questions about the upcoming September

InService sessions.

Thank you.

September InService Sessions

September

September 20th 1800—2200

September 22nd 1200—1600

September 23rd 0800—1200


1800—2200


In an effort to provide a better learning environment for all

employees, please review and comply with the following

standards for any training provided by Learning and

Development:

Uniform: Full uniform attire is required. This includes

Medic issued shoes or boots.

5-minute rule: Please arrive promptly to all scheduled

classes. The door will be locked promptly at 5 minutes after

the listed class start time. No excuses!

Attendance: Medic InService is not optional. All

attendance rules and accrual of points will be assessed as

though a scheduled shift was missed.

Make-up InService will be provided: Continuing

education hours will be awarded after attendance and

successful completion of a written examination.

Clock-in: it is the responsibility of the attendee to clock-in

under the training key and sign any associated roll sheets.

Learning & Development will not be responsible for

providing proof of attendance should an attendee fail to

comply.

Medic Training Standards

Please be advised that the dates and times for Scope of

Practice testing will soon change. The Learning and

Development department will dedicate two days out of

every month for Scope of Practice testing, rather

than conducting them on a quarterly basis. Scope of

Practice testing should be completed within 90-days from

your expiration date in order to meet the North Carolina

Office of EMS standards. Completing the Scope of Practice

within this timeframe will provide Medic employees with

the opportunity to test up to two months before your

expiration date. Notices will be sent out approximately 120

days prior to your expiration, encouraging you to schedule

your appointment for testing. However, we strongly

encourage to sign up the first month you are eligible rather

than waiting. Below are the new dates for Scope of Practice

Testing, here at Medic:

September 13th, 14th

October 11th, 12th

November 8th, 9th

December 13th, 14th

Please contact Sam Barnes at ext. 6143 or via e-mail at

[email protected] if you have any questions about the

new Scope of Practice testing schedule.

Scope of Practice Testing

4

The next simulation center rotation will begin THIS Thursday, September 15th. All Medic EMTs

and Paramedics as well as all Mint Hill Fire Department Paramedics are required to complete this

simulation rotation.

If you are a new employee riding in a third-person status, you should plan to go through the rotation

with your current crew. Part-time employees of Medic and/or Mint Hill may schedule themselves to

go through the simulator with another part-time employee or can schedule to fill an existing

simulation center appointment vacancy. EMT personnel with Mint Hill Fire Department are welcome

to accompany a Mint Hill Paramedic through his/her simulation rotation.

All certified personnel with Medic and Mint Hill Fire Department must contact Sam Barnes (ext.

6143), John Bobbitt (704.618.0057), Brian Shimberg (ext. 6142), Trevor Taylor (704.618.0040) or Tom

Porcelli (704.618.0023) to schedule an appointment.

The deadline to schedule an appointment is TOMORROW. Attendance is mandatory and

provides (10) hours of continuing education toward your recertification.

Please contact a member of Medical Services if you have any questions about the simulation center

rotation starting this week.

Simulations Begin This Week!

We are halfway through the first tracking

period of the team performance pay

program and all areas continue to track

well.

At 68% our patient scores are at the exact

cutoff point between reaching our targeted

goals and not receiving a payout for this

current tracking period. As we enter the

second half of this tracking period, please

stay focused on patient satisfaction and be

mindful of the following important points:

Teamwork Between EMS

Personnel is the #1 driver of overall

patient satisfaction; if it takes a big hit,

overall patient satisfaction isn’t going to be

far behind.

Regardless of the type of medical concern a patient we treat is dealing with, they still judge the level of service they

receive and they very well may end up on the other end of one of our patient satisfaction surveys. Remember,

priority one patients count on clinical care while priority three patients often need compassion.

Thank you for all you do to help Medic succeed as an Agency. We couldn’t do it without you!

Performance Pay Update

5

Medic continued to experience extremely

high call volumes during the month of

August!

A total of 9,356 calls were received by our

Telecommunicators. Below are the top 10

call categories logged by CMED during the

month of August:

Unconsciousness/Fainting - 829

Breathing Problems - 714

Chest Pain - 638

Traffic Accident - 583

Falls/Back Injury - 519

Sick Person - 472

Abdominal Pain - 356

Unknown Problem - 348

Convulsion/Seizure - 314

Assault - 289

The Medic Dispatch would like to thank all of our talented EMTs, Paramedics and Telecommunicators for continuing to

provide excellent patient care. A special thank you also goes to all support staff who make sure our teams are prepared

with the tools and resources needed to do their jobs everyday.

To view all of the stats for the month of August, please visit www.medic911.com/response_data.

August Call Volume

As part of the US 29/NC 49 Roadway Improvement Project, there will be periodic lane closures on US 29 and NC

49 in order to complete final paving and restriping. The periodic lane closures will take place overnight from 8:00 pm

until 6:00 am each week until the end of this month.

Motorists traveling through the work zone should remain alert and extra cautious. Motorists should get in the correct lane

as specified by the construction signs and should constantly stay on alert for vehicles merging into adjacent travel lanes as

they approach the work zone area.

Driveways to residents and businesses will remain open.

CATS will be affected.

For more information about this project, please visit the project website at www.epm.charmeck.org, click on the

Transportation Projects section and then US 29/NC 49 or call Sonji Mosley at 704.336.3214.

Traffic Alert

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Medic has began a randomized trial of intra-arrest therapeutic hypothermia compared to post-arrest resuscitation

hypothermia. All Medic field crews have been provided a randomization card that contains information as to when you

should initiate hypothermia on a cardiac arrest case should one occur during your shift.

Please be sure to call the study voicemail and provide the information outlined on the back of the study card if you

responded to a cardiac arrest and would like to enroll a patient into the study. If you have enrolled a patient into the

study, please turn in your study card either to the OA on duty or to the OST with the rest of your equipment at the end

of your shift.

Please remember to only enroll adult, medical cardiac arrests. Pediatric patients (<18 years old), traumatic arrests,

electrocutions, suspected pregnancy and cardiac arrests as the result of a drowning are to be excluded.

Study Reminders:

Enroll first cardiac arrest of shift in which resuscitation is initiated

Immediate hypothermia –begin TH as soon as possible during the resuscitation.

After ROSC hypothermia – initiate TH only if ROSC is achieved.

Only your first cardiac arrest of the day should be enrolled, subsequent patients should follow local protocol

(immediate hypothermia).

Turn-in completed study cards to the O.A. following any medical cardiac arrest.

Call in to study voicemail 704.943.6097 after each completed cardiac arrest.

Exclusion:

Traumatic Cardiac Arrests

Pediatric Cardiac Arrests (<18 years old)

Drowning victims

Suspected pregnant patient

Electrocution patients

Your cooperation and compliance is essential to the success of this trial. Please direct any questions to Steve Vandeventer

at [email protected], 980.406.1220 or Dr. Jonathan Studnek at [email protected], 704.943.6046.

Therapeutic Hypothermia Randomized Control Trial

Everyone loves discounts. What better way to stretch your dollar while

getting the things you love!

Do you know of a business that offers Medic employees a perk or a

discount for their products or services? PR’s new Community

Engagement Coordinator Katie Rutland is currently working with local

companies to develop a Medic Discount Program! Details on Medic’s new Discount Program will be posted on the Extranet

soon. Be on the lookout as we unveil the list of participating companies and organizations soon!

Contact Katie at 704.516.0650 or at [email protected] if you know of a business that can be added to the Medic

Discount Program.

Medic Discount Program

7

On the 10th anniversary of the 9/11 terrorist attacks, Medic would like to honor all civilians and First

Responders killed in New York City, Washington DC and Shanksville, PA.

Medic would especially like to honor the memory of those who were killed while serving in the line of duty as

EMTs and Paramedics on that fateful day. We will never forget!

Remembering 9/11/01

9/11 EMT and Paramedic

serving victims (from left to right):

Vincent Danz

Yamel Merino

Carlos Lillo

David Lemagne

David Sullins

Glen Winuk

Jeff Simpson

John D’Allara

Keith Fairben

Mario Santoro

Mark Schawartz

Mitch Wallace

Ricardo Quinn

Richard Pearlman

Richard Rodriguez

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

September 2011 Sun Mon Tue Wed Thu Fri Sat

1 A

2 B

3 B

4 B

5 A

Labor Day Holiday Medic Offices Closed

6 A

FISDAP Testing Begins

SMAT III Application Deadline

7 B

August Makeup InService

1300—1700

8 B

9 A

10 A

11 A

12 B

13 B

Deadline to Register for Simulations


14 A


15 A

Simulations Begin

16 B

17 B

18 B

19 A

PALS Training

1300—1700

20 A

PALS Training

1800—2200

September InService

Session 1800—2200

21 B

PALS Training

1300—1700

22 B

PALS Training 1800—2200

September InService Session

1200—1600

23 A


0800—1200

24 A

25 A

26 B


0800—1200 1800—2200

27 B 28 A


1800—2200

29 A 30 B

2011 Training Schedule

AHA Refresher Class Schedule at CPCC

CPR

OCT - 17 (EMT 7402 09), 19 (EMT 7402 11) 1300—1700

18 (EMT 7402 10), 20 (EMT 7402 12) 1800—2200

ACLS

SEPT - 19 (EMT 7207 05) , 21 (EMT 7207 07) 1300—1700

20 (EMT 7207 06) , 22 (EMT 7207 08) 1800—2200

PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2011 AHA

Refresher Classes at CPCC

To register, call CPCC at 704.330.4223

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.

ACLS & PALS classes will only be HELD TWICE A

YEAR

ACLS will be held in the months of MAR & SEPT

medic dispatch - september 12th, 2011

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