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FROM THE CEO September 2015 marks one-year since the creation of the

Maryland Building Industry Association when it was formed from the merge

between the Maryland National-Capital Building Industry Association and the Home Builders

Association of Maryland. As we approached this milestone anniversary, we took a step back

to evaluate our work. We reached out to our membership in June and asked them what they liked about the merge and

what they think we can do better. In this Merge Report, we want to share those results with you. We are continuously

evolving to serve our members and better our industry and we look forward to accomplishing those goals with you.

Lori Graf, CEO

71.6% of our respondents have registered for an

event on marylandbuilders.org and of those, 95.6%

felt it was easy to use.

EVENT SURVEY RESULTS MEMBER

COMMENTS

I understand the impact the merger had on all facets of the association and feel that things are steadily improving and therefore I look forward to what the future holds. Hold events closer to Baltimore City - not so much in the city, but closer than Fulton. Too many are held in the Baltimore area. As a result I attend few events. Seems to be an awful lot of events, maybe too many. Definitely an oppor-tunity to see which ones are working, which ones aren't, and cut back on those that aren't. More roundtable, collaborative discus-sion type events. Staff is exceptional. Plan on expanding participation.

The majority of members attend events not only to network

but also to see colleagues and support the association.

MEMBER

COMMENTS

While it will take time to complete integra-tion of systems, a wider, statewide view (vs. previous regional views) needs to be taken as regards priorities, programs, networking functions, etc. Not yet sure. Waiting to tally the votes! Looking good though. Plenty of pluses, and a few minuses for me. I think that the merger was good from a "management" perspective, but I think events catered to each group is needed. Different markets. Too much focus on home builders and not enough on remodelers. I understand the benefit for larger and regional builders, but for our firm it has been a net negative. I am very satisfied with the new organiza-tion, and the efforts underway to become one voice. I would like to see the former MNCBIA members become more involved with Builder Mart and other HBAM events. I love and respect this organization. I have been a member since around 1980 or thereabouts. Too long ago to remember. I want what is best for our membership, pure and simple. If being merged helps us survive, them I'm in favor. Conflicting objectives and territories make this merger unsuccessful in my eyes. I really have not used a lot of the services. Any dealings that I have had with the organization have been positive. Builder members MUST START attending MBIA events. Associate members pay money and take the time to attend with the hopes of meeting and socializing with potential customers. Year-after-year "same" events get tiring. Lori and her staff have done an incredible job!

OVERALL SATISFACTION SURVEY RESULTS

WH

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Moved into the new headquarters

building, The Maryland Center for

Housing in Fulton, MD

Integrated staff

Nominated and voted on a new Board

of Directors

Converted to a new member manage-

ment system called WebLink

Merged financial systems

Designed and built our new website,

marylandbuilders.org

Integrated and maintained a full event

schedule

Held several successful events and

meetings with County and State

officials

Enhancing and expanding our member

benefit and discount programs

Streamlining and targeting our

communication to members

Evaluating our events and assessing the

venues at which we offer them

Reinvigorating our councils

Continuing to utilize and develop our

database to better serve members

Adding and evolving website content

Member retention

Enhancing and strategically utilizing

our social media presence

93% of the membership thinks

the merge was successful.

98% of the membership thinks

the MBIA is responsive to their

needs.

OVERALL SATISFACTION SURVEY RESULTS

All of our member benefits rank

in the 3-4 range on a scale of 5.

Only 22% of MBIA membership uses our

members-only discount programs.

98.5% of our respondents find out

about our events through email.

EVENT SURVEY RESULTS

The Maryland Center for Housing

The MBIA headquarters at the Maryland Center for

Housing is located in Fulton, MD in the community

of Maple Lawn, which is strategically located off

of US 95 and Maryland’s route 29 in the center

between Washington D.C. and Baltimore. Just 20

miles north of Washington D.C. and 20 miles south

of Baltimore, Maple Lawn is bounded by route 29

to the east, John Hopkins Road to the north and

Maryland route 216 to the south.

Our Events

MBIA is working hard to make our events con-

venient for everyone. We try to spread our

venues around the area so all of our members

have the opportunity to participate.

Following is a break down of the location of

our events from September of 2014 through

August of 2015

Anne Arundel - 4

Baltimore City - 8

Baltimore County - 6

Eastern Shore - 5

Howard County - 16

Montgomery County - 12

Prince George's County -5

Southern Maryland - 2

Washington, DC - 2

Northern Virginia - 3

Las Vegas - 4

Our Mission

The mission of the Maryland Building Industry Associa-

tion is to advocate for the building industry with a com-

mitment to maximizing business opportunities for its

members while working to promote a positive image

and to serve as a resource to our members and to the

public at large.

CO

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84% of MBIA members use marylandbuilders.org to

find information on events. Our new database and

web platform have made it easier than ever to

search for events and register online.

Our members are active on social media and MBIA is right there with you.

89% of our members use LinkedIn and 63% of our members are on Facebook.

We use our online presence to promote members, keep consumers informed and

allow our members to network with each other.

66% of members feel very informed

about our events and information.

The majority of our members are neutral on the frequency

at which they receive most of our publications.

84% of MBIA members use marylandbuilders.org to

find information on events. Our new database and

web platform have made it easier than ever to

search for events and register online.

MEMBER

COMMENTS

WEBSITE Clean. Good content. Still hard for me to look up members, as it seems hard to see where and when I need to login. Fresher, up to date Easy access to information, user friendly Too many tabs Usually easy to find upcoming event de-tails. Hard to slog through to get what you want. Easy to navigate Visual appeal Sometimes hard to navigate COMMUNICATION The communication should be an easy link to get me to the website where I see what I want to see rather than pushing everything out to me. It would be great if there were a way to decline communication for a singular event or come off the event mailing list once you register. I appreciate the con-sistent marketing up until I make my decision.

The majority of our members are neutral on the frequency

at which they receive most of our publications.

BUILT FOR YOU marylandbuilders.org

ENHANCED LISTINGS NOW AVAILABLEENHANCED LISTINGS NOW AVAILABLEENHANCED LISTINGS NOW AVAILABLE

With our new website comes new and improved data management. We developed this site as your resource for all things MBIA. We are constantly evolving and enhancing, so check back often and let us know what you think about your experience.

COMMITTEESCOMMITTEESCOMMITTEES

Anne Arundel

Baltimore County

Baltimore City

Carroll County

Charles County

Eastern Shore

(Lower)

(Upper)

Howard County

Montgomery County

Prince George's County

Southern Maryland (Calvert

& St. Mary’s Counties)

Upper Chesapeake (Harford

& Cecil Counties)

Washington D.C

CHAPTERSCHAPTERSCHAPTERS

Chapters serve each county in the MBIA jurisdiction with the

purpose of representing the members doing business in those

areas. The chapters monitor local legislation, policy changes,

new regulations and lobby on behalf of the

industry. The chapters meet regularly with representatives of

the government departments, the Council members and

County Executives or Commissioners.

Green Building Council

Land Development Council

Mid-Atlantic 55+ Housing

Council

Multifamily Council

Professional Women

in Building Council

Remodelers Council

Sales and Marketing Council

How May We Help You? 301-776-MBIA The MBIA staff has served thousands of members for a combined service of over 120 years. That's more than a century of advocating for the industry and communicating to the public and the politicos the importance of home building. We thrive on educating our members on the latest in building issues and trends and providing fun and innovative events for networking and socializing with other members.

Lori Graf, CEO, ext. 204 lgraf@marylandbuilders.org Chris Baughan, Director of Membership and Sales, ext. 231 cbaughan@marylandbuilders.org Lisa Goheen, Builders Development Guaranty Group, ext. 241 lgoheen@marylandbuilders.org Josh Greenfeld, Vice President of Govt. Affairs, ext. 243 jgreenfeld@marylandbuilders.org Kelly Grudziecki, Director of Internal Communications, ext. 213 kgrudziecki@marylandbuilders.org Kristin Hogle, Director of External Communications, ext. 230 khogle@marylandbuilders.org

Marcus Jackson, Vice President, Govt. Affairs, ext. 208 mjackson@marylandbuilders.org Allysha Jenkins, Membership Coordinator, ext. 214 ajenkins@marylandbuilders.org Patti Kane, Director, Home Builders Care Foundation, ext. 212 pkane@marylandbuilders.org Robert Kaufman, Senior Vice President, Govt. Affairs, ext. 207 bkaufman@marylandbuilders.org Jean Mathis, Director of Member Services, ext. 223 jmathis@marylandbuilders.org

Becky Myers, Finance Assistant, ext. 266 bmyers@marylandbuilders.org Annette Rosenblum, Director of Regulatory Affairs, ext. 211 arosenblum@marylandbuilders.org Joan Strang, Vice President of Govt. Affairs Direct: 410-845-0132 jstrang@marylandbuilders.org Carey Swift, Director of Events, ext. 222 cswift@marylandbuilders.org

MBIA’s Success Depends on Your InvolvementMBIA’s Success Depends on Your Involvement

Builder Mart

Celebrity Chef

Codes & Standards

Custom Builders

Environmental

FIL-Future Industry Leaders

MAX-Maryland Awards of

Excellence

Membership Recruitment

& Retention

The PROS Awards

Real Estate Finance

State & Legislative Affairs

WSSC-Washington Suburban

Sanitary Commission

COUNCILSCOUNCILSCOUNCILS

MBIA’s councils target specific disciplines within the home

building industry and give individual members with common

interests the opportunity to exchange ideas and further their

education; councils offer something for everyone.

There are many timely issues that directly impact the home building industry, These issues aren't just impacting build-ers and developers, they affect those working in related fields, from realtors to concrete pourers, and from window installers to plumbing supply companies. Ultimately, these issues affect our entire regional economy.

11825 West Market Place

Fulton, MD 20759

marylandbuilders.org