mentor and volunteer retention staff webinar this webinar will provide insights and allow agency...
TRANSCRIPT
Mentor and Volunteer
RetentionStaff Webinar
This webinar will provide insights and allow agency staff to share and learn ways to appreciate and retain their volunteers
To Register: [email protected] Or: https://attendee.gotowebinar.com/register/2905956812662938626
April 8th
10:30am
WHY AREN’T PEOPLE AS COMMITTED?
Today’s Objectives Why do people mentor?
Why do they stop mentoring?
How can we get our mentors to stay?
Understanding motivations
The new breed of volunteers
Other skills to apply
VOLUNTEER RETENTION IS AN OUTCOME, NOT A TASK
Mentoring Resource Center
Why do people Mentor?
What motivates individuals to sign up?
Wide variety of reasons
Give back Meet others Gain prestige
Do you ask them? Is it recorded?
Why do they stop mentoring?
Significant change in personal circumstance Dissatisfaction of the experience
Organization not well managed Lack of training Lack of clarity about roles/responsibilities Lack of support or supervision Believe they are being ineffective Mentees show a lack of appreciation The personal investment exceeds their expectations Feel burdened or overwhelmed by youth’s needs
How do we get them to stay?
Formal recognition is one of the least significant reasons for a mentor to stay
Help them feel confident
Match the experience with their needs
Let them know and help them identify the benefits
The New Breed
Times have changed…
3 levels of motivation
What they want
Managing
Make them happy
It all starts with Recruitment
Be real Use your powers to sell all aspects of the program
Needs to focus on a variety of motivations
Take it slow…
Mentor
Once they are interested
After recruitment: Job is still not done…
Make them feel welcome
Screening process is a chance for them to screen the agency as well
Orientation and training is vitally important
Getting them going
Be Clear
Build their confidence
Instill a sense of belonging and investment Strongest predictor of commitment: investment Need to see the benefits
Checking in What’s your agency’s policy?
Some things to ask How is your match going? How do you feel about being a mentor? What kind of things do you do together? How do you decide what activities you do together? Tell me about your last meeting with your mentee. Tell me what you think your challenge is right now. What would help you and your mentee to succeed in your
relationship? What else should we be aware of?
Keeping them involved
Ongoing Support
Meet their needs
Align expectations with experiences
Highlight their progress
Recognition
Prepare them for transitions
Developmental stages
School Transitions
Home transitions
Summer time
Using those Skills
Customer service Communication Reframing Recognition and praise Coaching Confidence Evaluation
The National Webinar
The National Mentor Partnership
Mentoring.org
Going the Distance: New Insights on Mentor Retention
Thursday, April 17th 1-2:15p
Contact
Jessica Karr770-6000 ext. 120
IRMentorCollaborative.org
References1. Stukas, A. A., Clary, G., Snyder, H. (2014) Mentor recruitment and retention. In Dubois, D. L. & Kracher, M. J.
(Eds). Handbook for youth mentoring (p397-409). Thousand Oaks, CA: Sage
2. McKee, J. & McKee, T. W. (2012). The New breed of volunteers: Understanding and equipping the 21 st century volunteer 2nd ed.
3. Fader, S. (2010). 365 ideas for recruiting, retaining, motivating and rewards your volunteers: A complete guide nonprofit Organizations. Atlantic Publishing Group
4. Rhodes, J. (2006). Research corner: Strategies for recruiting and retaining volunteers. National Mentoring Partnership
5. Papadakis, K., Griffin, T., Frater, J. (2004). Understanding volunteers’ motivations. Proceedings from the 2004 Northeastern Recreation Research Symposium.
6. Caldarell, P., Gomm, R. J., Shatzer, R. H., Wall, D. G. (2010). School based mentoring: A study of understanding volunteer motivations and benefits. International Electronic Journal of Elementary Education. 2 (2).
7. Mentoring Resource Center. (2006) Mentoring fact sheet: Volunteer motivation and mentor retention. U. S. Department of Education
8. Yoshioka, C. F., Brown, W.A., Ashcraft, R. F. (2007). A functional approach to senior volunteer and non-volunteer motivations. The International Journal of Volunteer Administration. 24(5)
9. Mentoring Resource Center. (2009). Fact Sheet: More than saying thank you: Comprehensive approaches to mentor retention. U. S. Department of Education
10. Relationship development Checklist: How often should my program check in with their mentors? The Mentoring Partnership of Southwestern PA
11. Mentor Resource Center. (2008). Keeping matches in touch over the summer months. U. S. Department of Education