microsoft big data and advanced analytics
TRANSCRIPT
Action Decision
Interactive dashboardsWhy did it happen?
PredictionsWhat might happen?
RecommendationsWhat should I do?
Decision automation
Decision support
Data
Value
Static reportsWhat happened? Manual process
From data to decisions and actions
Reactive Proactive
People and processes Decision Automation
Accelerating the speed of business
Historical data Predictions
ACTION
People
Automated Systems
INTELLIGENCE
Cortana Analytics & IoT
Suiteand/or
SQL Server
DATA
Data Sources
Apps
Sensors and devices
From data to decisions to action
Cortana Analytics SuiteTransform data into intelligent action
Personal Digital Assistant – Cortana
Perceptual Intelligence
Preconfigured Solutions
Dashboards and Visualizations
Machine Learning and Analytics
Big Data Store
Information Management
Here are some of the things I can help you
with…
Cortana for Consumers (today) With the Cortana Analytics Suite
Answers from organizational data in Power BI
“What were our biggest deals that closed last month?”
Public reference data answers – “How far is it from Los Angeles to San Francisco?”
Event predictions – “Who do you think is going to win the Germany Italy game?”
Integration with prediction solutions
“Which of our customers are most likely to churn in the next quarter?”
Flight status, traffic conditions, changes in weather, …
Monitoring KPIs and preemptive alerting“Alert me if this customer ever has a 90% chance of churn in the next 30 days”
Line of business process integrationAssistance with expense report submission on-time within policy
Setting reminders, scheduling meetings, getting directions, …
Answers
Predictions
Monitoring & Alerts
Task Completion
Cortana for Everyone Consumers and Enterprise
Business ScenariosRecommendations,
customer churn,forecasting, etc.
Perceptual IntelligenceFace, vision
Speech, text
Personal Digital Assistant
Cortana
Dashboards and Visualizations
Power BI
Cortana Analytics SuiteTransform data into intelligent action
DATA
Business apps
Custom apps
Sensors and devices
INTELLIGENCE ACTION
People
Automated Systems
Big Data Stores
Azure Data Lake store
Azure SQL Data Warehouse
Information Management
Azure Data Factory
Azure Data Catalog
Azure Event Hub
Machine Learning and Analytics
Azure Machine Learning
Azure HDInsight (Hadoop and Spark)
Azure Stream Analytics
Azure Data Lake analytics service
ACTION
People
Automated Systems
INTELLIGENCE
Cortana Analytics & IoT
Suiteand/or
SQL Server
DATA
Data Sources
Apps
Sensors and devices
From data to decisions to action
From data to intelligent action
SQL Server 2016
• Advanced Analytics as a new workload• Run ‘R’ in-DB and in-memory for performance• Run ‘SQL Server R Services’ standalone (RRE)• Parallel execution for scale for In-DB and
standalone• Train and test on-prem, operationalize in the
cloud
Pay for performance
Operational efficiency
Smart buildings
Predictive maintenance
Supply chain management
Lifetime customer value
Personalized offers
Product recommendation
Fraud detection
Credit risk management
Customer Acquisition
Cross-sell and upsell
Loyalty programs
Marketing mix optimization
Cortana Analytics scenariosEXAMPLE SOLUTIONS
Sales and marketing
Finance and risk
Customer and channel
Operations and workforce
Personalization is the key to retention & upsell and a perfect fit for the cloud
Personalization How can I offer diners exactly what they want, when they want it – and more? Customer: Chief Software Architect
How can I customize online shopping lists for satisfaction and upsell? Customer: COO
How do I personalize online banking to attract and retain customers? Customer: Head of Enterprise Architecture
How can our website “learn” real time what resource is most relevant to each customer? Customer: SVP Product Development
Like… Personalization
Both retail and energy C-Suite need to forecast accurately
Demand forecastingHow do I accurately balance
grid loads to prevent black outs? Customer: CEO
How do I capture information from thousands of wireless sensors to accurately predict energy prices? Customer: CTO
How do I stock in-store and online accurately and at the right price while using in-store as my online “warehouse?” Customer: Inventory Management VP
How do I prevent overstocks in my stores when each store has a unique purchase pattern? Customers: EVPs Sales & Marketing; CIO
Like… Demand forecastingBrand-Name
Retailer
How are customers using Cortana Analytics? customers.microsoft.com
Enable smart buildings and for 20% savings in energy cost
Understand six years of patient data in a few hours
Save $300,000 a day through predictive maintenance
Offer personalized service across 1,400 locations
Improve service and reduce cost across 5 million customers
Prevent electrical blackouts across thousands of buildings
Cortana Analytics Suite• Comprehensive offer for our Big Data and AA cloud
portfolio• Enables a broad class of business specific scenarios• Integrates with investments in Perceptual Intelligence
& Cortana• Customers can get going in individual services today• Available to transact as a simple monthly subscription
Summary
• Learn more with internal decks and resources available at the Advanced Analytics Infopedia site (will be updated on July 10).
• Send customers to the Cortana Analytics Suite website for more information, videos, case studies and an interactive map of trained partners.
• Register customers for Joseph Sirosh’s webinar on July 23 to learn more about Cortana Analytics Suite.
• Drive customers and partners to register for the Cortana Analytics Workshop hosted in Redmond on September 10-11, 2015.
All links are included in Takeshi’s 7/9 field mail
Go Dos
Retail
Industry Overview• $22 trillion global revenue ($4.7 trillion
U.S.)• 4% annual growth rate• 3.7 million businesses• 42 million employees
Industry Trends• Commerce anywhere, anytime• Personal and in context
Scenarios • Sales & Marketing: Demand Forecasting• Customer & Channel: Personalized Offers
Cortana Analytics Key VerticalsHealthcare
Industry Overview• $2 trillion spent in U.S./year on healthcare• 5,754 hospitals with >36 million patients• Hospital readmissions cost ~$41
billion/year• ACA new regulations for Medicare/Medicaid
Industry Trends• Payments based on patient outcome• Government monitoring hospital
readmissions and number of hospital-acquired conditions
Scenarios • Customer & Channel: Patient Outcomes • Operations & Workforce: Operational
Efficiency
Financial Services
Industry Overview• 7.9% of US Economy• $1.2 trillion revenue• 12% revenue growth rate• 5.9 million employees
Industry Trends• Understanding customer behavior• Cybersecurity• Taking banking “mobile”• Proactive regulatory compliance
Scenarios• Finance & Risk: Risk & Compliance • Sales & Marketing: Personalization
Better customer experience. Better outcomes. Lower costs.
Background• Dartmouth-Hitchcock is a leading healthcare provider in New England with 1.2 million patients• DH chose Microsoft for ML-led IoT solution, over IBM, Google, Amazon, Accenture, and Cognizant
Solution• ImagineCare, a 24/7 remote medical sensing solution backed by a live nurse-led clinic• Several MSFT products/services used, including ML, HDInsight, Power BI, Event Hub, ASA, Band• ML is core of solution to predict occurrences before they happen based on patients just like you
(i.e., micro-segmenting the population), laying foundation for dynamic, patient-specific pathways
Problem• High re-admit rates, costing hospitals thousands per occurrence ($M’s/year)• Treatment plans (“pathways”) treat to the “average” and are static based on decades-old data• Poor engagement between patients and medical providers outside the hospital
Why Cortana AnalyticsTransform data into intelligent action
Analytics that enables action Predict | Prescribe | Automate
Perceptual Intelligence See | Hear | Read
Fast and flexible Preconfigured solutions | Use all your data | One simple subscription
Secure and scalable Elastic scale | Security, privacy, and compliance | R, Python, Hadoop
Tried and tested innovation Cutting edge technology | Continuous improvement
Personal Digital Assistant Helpful | Natural interaction | Proactive
Preconfigured Solutions
Dashboards and Visualizations
Machine Learning and Analytics
Big Data Store
Information Management
Cortana Analytics SuiteTransform data into intelligent action
Natural Understanding
Contextual Awareness
CHALLENGEDartmouth-Hitchcock Medical Center is a leading regional medical center in New England with 1.2 million patients and more than 1,000 physicians in virtually all areas of medicine. It wanted to replace static treatment plans based on outdated, generic data with highly personalized treatment plans or “pathways” that would evolve based on the patient’s own data and near-real-time information such as vital signs, moods, and exercise habits from similar people in the same region.
o Empowered, healthier patients with personalized, evidence-based treatment plans and collaborative care
o Millions of dollars saved in readmission costs, unnecessary ER and doctor visits, and missed work
o Improved quality of life with 360-degree view of patient health, mood, and behavior
o More effective population health management
BENEFITSSOLUTIONDartmouth-Hitchcock created ImagineCare, a new consumer-focused solution based on the Microsoft Cortana Analytics Suite and Microsoft Dynamics CRM. ImagineCare collects and analyzes real-time and historical data from medical and health devices and electronic health records, and then surfaces metrics including predictive analytics in clinical dashboards and mobile apps. Clinicians can adjust treatment plans and immediately alert patients to changes, and patients and doctors can collaborate in real time.
DARTMOUTH-HITCHCOCK
Personalized care delivers healthier populations
“This system is really transforming how we can deliver health and wellness to the population. Despite all of the technology involved, ImagineCare does not lose that human touch, which
is so important.”Nathan Larson
Director of Remote Medical Sensing
A fully managed Big Data and Advanced Analytics Suite that enables you to transform your data into intelligent action.
Cortana Analytics Suite