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Asif Fattah MCP , MCT Microsoft Dynamics CRM Microsoft Dynamics CRM Overview

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Page 1: Microsoft Dynamics CRM Overview

Asif FattahMCP, MCT Microsoft Dynamics CRM

Microsoft Dynamics CRMOverview

Page 2: Microsoft Dynamics CRM Overview
Page 3: Microsoft Dynamics CRM Overview
Page 4: Microsoft Dynamics CRM Overview
Page 5: Microsoft Dynamics CRM Overview

Sales

Quotation Cases

Opportunities

Lead

Contract

Sales Team

Tasks

Letters

Fax

MeetingsPhone Calls

Appointments

Emails

Page 6: Microsoft Dynamics CRM Overview

Tablet Desktop Phone

Cloud On-Premises

Page 7: Microsoft Dynamics CRM Overview

Gartner SFA Magic Quadrant

Forrester CRM Wave Report

Page 8: Microsoft Dynamics CRM Overview
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110101

101010

110101

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Companion AppsTouch ExperienceCustom Web Portal

Microsoft OfficeSharePoint Composite UI

Page 19: Microsoft Dynamics CRM Overview

Data Drill Through Advanced Analysis

Self-Service Dashboards Guided Report Wizards

Page 20: Microsoft Dynamics CRM Overview
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Page 27: Microsoft Dynamics CRM Overview

Creating an entity gives

you…

DB Tables

Forms

Views

Charts

Reports

Mobile

Offline

Social

Web Services

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mailto:[email protected]

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