microsoftdynamicscrm tdm deck - turnkey technologies | erp, crm · 2016-08-12 · sales dashboards...
TRANSCRIPT
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Introductions:
Discussion:
Turnkey Demonstration
Moving forward
Agenda
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What is a Portal?
S i m p l e : W e b F o r m
o n a w e b s i t e• Gather basic information and act on it
• Contact Us form on your standard website linked to your CRM
F u l l F e a t u r e d P o r t a l
C o l l a b o r a t i v e T o o l s
u s i n g D y n a m i c s 3 6 5
• Customer Self Service portals where customers come to interact with your
business
• Partner Portals used to collaborate with business partners
• Manage Events, offer
• Collaborate with partners and clients using all the tools that come with Groups!
• Stop managing complex tasks from your email!!!
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The Central Hub is CRM
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Why a Portal?
E x t e n d y o u r C R M a n d
E n g a g e w i t h
C u s t o m e r s
S c a l e y o u r C u s t o m e r
S e r v i c e
C o l l a b o r a t e w i t h
P a r t n e r s
• Meet your growth objectives while managing costs by allowing your customer to
access the information they need themselves
• And allow your customers to interact with your data WHERE they want to
• Stop managing your work by email!!!
• Dynamically give individuals access to the information they need
• Extend your business processes to the Internet and expand your reach
• It’s an expectation
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Features of Portal
F e d e r a t e d S e c u r i t y
D I Y P o r t a l
C o n f i g u r a t i o n s• Make changes to layouts from right inside CRM
• Manage content and brand your site yourself!
• Remove the roadblocks to Portal adoption by allowing people to use the
accounts they already have to login to your portal
• Familiar, trusted identity providers promote portal usage
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Secure Configurable Portal Foundation
Account & Contact
AUTHENTICATION AUTHORIZATION
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Other Benefits and Next Steps
U n e x p e c t e d B e n e f i t s
E v a l u a t e• What are your competitors doing? Does your vision involve growth?
• Is CRM a line of business application for your business?
• Data cleanup
• Process Improvement
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FIELD SERVICE BUSINESS DRIVERS
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Management
Dashboards
Sales Dashboards Marketing Dashboards Customer Service
Dashboards
•Account Analysis
Dashboard
•Sales Performance
Dashboard
•Microsoft Dynamics
CRM Overview
Dashboard
•Sales Activity Dashboard
•Sales Activity Social
Dashboard
•Sales Dashboard
•Sales Performance
Dashboard
•Marketing Dashboard
•Marketing Social
Dashboard
•Marketing Website
Analysis Dashboard
•Customer Service
Manager Dashboard
•Customer Service
Representative Social
Dashboard
•Customer Service
Performance Dashboard
•Customer Service
Operations Dashboard
•Customer Service
Representative
Dashboard
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Please let us know if we can provide more detailed information about
what you saw today
Your business is unique and we are happy to tailor a demo based on
your needs
Let us know, we are happy to talk about Reporting, Portals, Marketing,
Integrations, custom processes
We are here to help you plan your CRM vision. Contact:Rokas [email protected]
This Dynamics CRM User Group Meeting was recorded via GoToWebinar and will be archived on www.turnkeytec.com shortly.
The PowerPoint presentation will be emailed to you within the next week. If youwould like to learn more about today’s topics, you can contact us through our website, your Account Manager, or reach out to Rokas!
www.turnkeytec.com
888-876-5393