mobility: beyond the device

Channel

Bytes

Mobility Part 2: Beyond the Device

On Tap For Today

Change in workflow

Improving integration

Putting it in writing

Helping with issues

Addressing the skills gap

The Mobility Ecosystem

Device+OS e.g. Apple, Samsung,

Google

Communications e.g. Lync, Skype, or

Native function

Public Cloud e.g. Salesforce,

Dropbox, or AWS-hosted systems

Private Cloud Systems running on

Eucalyptus or Openstack

On-premise systems Internet

3rd Party App Procured through

standard app store

Custom App Built internally or

outsourced

Mobile web Standard browser

functionality

3G/4G e.g. AT&T,

Verizon

Wi-Fi Carriers,

Corporate or Public Networks

Peripherals e.g. keyboards

or health monitors

CHANGE IN WORKFLOW

Amount of Workflow Change as a Result of Mobility

8%

38% 41%

10% 3%

Significant Change

No Change

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users

Areas of Investment

68%

67%

55%

54%

53%

47%

42%

37%

24%

24%

23%

22%

Mobile device purchasing

Wi-Fi networking

Desktop/laptop purchasing

Mobile device support

Security

Desktop/laptop support

Networking infrastructure

Cloud applications and infrastructure

Application development

Datacenter maintenance and support

Website optimization

Datacenter equipment


IMPROVING INTEGRATION

Steps Towards Integration

46%

46%

39%

36%

36%

31%

41%

34%

29%

25%

29%

23%

Device usage information provided to users

IT team assists with configuring devices

Build custom mobile applications

Move applications to cloud systems

Implement/explore virtual desktops

Move to applications with mobile apps

Heavy/Moderate integration Minor/No integration


PUTTING IT IN WRITING

Slow Progress in Policy Creation

30%

37%

21%

10%

2%

24%

40%

18%

12%

6%

Currently have a formal policy

Currently building a policy

Only share best practices

No set policy or practices

Don't know status of policy

2014 2013


67%

39%

52%

35%

31%

24%

30%

6%

24%

11%

7%

7%

26%

24%

23%

25%

31%

31%

34%

28%

26%

3%

8%

4%

4%

8%

15%

16%

Connecting to corporate email

Accessing private corporate data

Accessing public corporate information

Internal video calls

External video calls

Using personal file-sharing app

Storing corporate data on device

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 218 U.S. end users with some form of BYOD

Addressed in policy No policy statement

Allowed Prohibited Acceptable Unacceptable

HELPING WITH ISSUES

43%

35%

31%

18%

17%

44%

44%

44%

49%

46%

Technologies need to be improved

Control security from a central location

Poor security implementation by users

Tight security impacts usability

Security is lower priority than mobility

Major issue Minor issue


Many Mobile Security Issues to Solve


Different Challenges for Different Companies

Medium-Sized Firms Large Firms

1. Integrating devices

2. Multiple OS

support

3. Enforcing policy

1. Balancing needs

2. Enforcing policy


Small Firms


2. Remote support

3. Balancing needs

19%

36%

39%

39%

39%

40%

42%

Managing suggestions from end users

Rapid pace of innovation in mobility

Supporting multiple mobile OS

Supporting devices remotely

Enforcing mobility policy among end users

Balancing the needs of end users and IT

Integrating mobile devices

ADDRESSING THE SKILLS GAP

Types of Training Provided to General Staff

29%

38%

23%

8%

30% 27%

46%

23%

19%

23%

27%

56%

45%

24%

14%

One-time sessions Ongoing trainingsessions

Online trainingmodules

Pointer towritten policy

No official training

Small

Medium

Large


Seth Robinson [email protected]

@sethdrobinson

For more information, contact:

mobility: beyond the device

Technology