mu0016 –performance management and appraisal - summer/spring february 2012

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Spring / February 2012 Master of Business Administration- MBA Semester 4 MU0016 –Performance Management and Appraisal- 4 Credits (Book ID: B1337) Assignment Set- 1 (60 Marks) Note: Each Question carries 10 marks. Answer all the questions. Q1.State the four essential components of 360 degree appraisal. The 360 degree appraisal works on four essential components: Self appraisal: Self appraisal gives a chance to the employee to compare his/her abilities, limitations, success with others and judge ones own performance. Self evaluation is an essential part of 360 degree appraisals and therefore contribution of employees to 360 degree performance systems is large and also has a powerful effect on attitude and performance. It provides a "360- degree evaluation" of the employees performance and is measured to be one of the most realistic performance appraisal methods. Superior appraisal: Superiors appraisal outlines the traditional thought of performance appraisal, where the

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MU0016 –Performance Management and Appraisal - summer/spring February 2012

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Page 1: MU0016 –Performance Management and Appraisal - summer/spring February 2012

Spring / February 2012

Master of Business Administration- MBA Semester 4

MU0016 –Performance Management and Appraisal- 4 Credits

(Book ID: B1337)

Assignment Set- 1 (60 Marks)

Note: Each Question carries 10 marks. Answer all the questions.

Q1.State the four essential components of 360 degree appraisal.

The 360 degree appraisal works on four essential components:

Self appraisal: Self appraisal gives a chance to the employee to compare his/her

abilities, limitations, success with others and judge ones own performance. Self

evaluation is an essential part of 360 degree appraisals and therefore contribution of

employees to 360 degree performance systems is large and also has a powerful effect

on attitude and performance. It provides a "360- degree evaluation" of the employees

performance and is measured to be one of the most realistic performance appraisal

methods.

Superior appraisal: Superiors appraisal outlines the traditional thought of

performance appraisal, where the employees tasks and actual presentation is rated by

the superior. This form of assessment involves the evaluation of individuals by

supervisors on pre-determined parameters in an employees performance record, as

well as the evaluation of team and work scenario by senior managers.

The superiors (supervisors and senior managers) have the authority to change

and modify an employees or a teams work on the basis of the assessment of the

individual and the team.

Subordinate appraisal: Subordinates feedback involves the evaluation of an individual on

Page 2: MU0016 –Performance Management and Appraisal - summer/spring February 2012

parameters like communication and convincing abilities, superiors ability to assign

the work, team leading qualities and so on.

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Subordinate appraisal: Subordinate appraisal is most advantageous when

developmental needs are considered. It can also be used in the evaluation of record

sheets, but measures should be taken to make sure that subordinates are appraising

parameters of which they have knowledge. The subordinates feedback is effective,

mainly in evaluating the supervisors interpersonal skills. However, it may not be as

proper or convincing for measuring task-oriented skills.

Peer appraisal: Peers usually have an exclusive point of view on a colleagues job

performance and individuals are generally very friendly to the idea of rating each

other. Peer ratings are considered when the individuals capability is known or the

result of the performance can be computed. There are both considerable assistance

and serious consequences that must be cautiously considered before including this

type of feedback in an all-round appraisal program.

Page 3: MU0016 –Performance Management and Appraisal - summer/spring February 2012

Taken as an effective developmental tool and conducted periodically, a 360 degree

application can prove to be highly useful in keeping the track of alterations in others

perceptions about the employees. A 360 degree appraisal is generally more appropriate

at the managerial level, as it helps in evaluating their leadership and supervision styles.

This method is being successfully used around the globe for improving performance.

Some of the companies that have been successfully following

360 degree appraisals are TCS, Microsoft and Wipro Technologies.

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Q2.State the components of a performance management system.

Q3.Explain the traditional methods of performance appraisal in detail.

Q4.What are the aims of performance management?

Q5.What are the major errors that may occur during performance evaluation?

Page 4: MU0016 –Performance Management and Appraisal - summer/spring February 2012

Q6.Mr.Samuel D’Costa is the HR executive at Evergreen Solutions Pvt.Ltd. He found that the

performance of the marketing team has been decreasing over the past four months. Suggest

measures that he can take up to improve the team performance of the marketing team.

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Page 5: MU0016 –Performance Management and Appraisal - summer/spring February 2012

Master of Business Administration- MBA Semester 4

MU0016 –Performance Management and Appraisal- 4 Credits

(Book ID: B1337)

Assignment Set- 2 (60 Marks)

Note: Each Question carries 10 marks. Answer all the questions.

Q1.Explain the ‘Plan-Do-Review-Revise’ cycle of performance management.

Ans.

The Plan-Do-Review-Revise cycle takes place over different time scales and at many

levels. Examples for many levels and different time scales would be a community,

corporate, service, team,

individual, and so on.

Review

Do Revise

Plan

The stages of Plan-Do-Review-Revise cycle depend on whether you are in an

organisation and over what time-scale you are looking at. Following are the stages in

the cycle:

Plan: This stage:

Page 6: MU0016 –Performance Management and Appraisal - summer/spring February 2012

o U

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nderstands the current performance.

o Prioritises the work needs to be done.

o Identifies actions that need to be taken.

o Plans for improvement.

Do: This stage:

o Ensures that the proper systems and processes are in place to support improvement.

o Takes action and manages risk.

o Helps people to achieve better performance.

Review: This stage:

o Understands the impact of your actions.

o Reviews performance.

o Speaks to users and stakeholders about their experience.

o Gets a better picture of varying circumstances.

Page 7: MU0016 –Performance Management and Appraisal - summer/spring February 2012

Revise: This stage:

o Uses the lessons learned from review.

o Changes the future plans.

o Ensures that the future action is more appropriate, effective, and efficient.

Q2.What are the features of a Performance management framework?

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Q3.Explain the two psychosomatic approaches of the reward system within an organisation.

Q4.Explain career planning in detail.

Q5.What are the steps to be followed while building an ethical organisational culture?

Page 8: MU0016 –Performance Management and Appraisal - summer/spring February 2012

Q6.The HR department of a software company reviewed the performance of the employees. The

HR Manager wants to provide feedback of the performance review to the employees. Describe

the factors that have to be looked into while providing performance review feedback.

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