mu0016 –performance management and appraisal - summer/spring february 2012
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MU0016 –Performance Management and Appraisal - summer/spring February 2012TRANSCRIPT
Spring / February 2012
Master of Business Administration- MBA Semester 4
MU0016 –Performance Management and Appraisal- 4 Credits
(Book ID: B1337)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.State the four essential components of 360 degree appraisal.
The 360 degree appraisal works on four essential components:
Self appraisal: Self appraisal gives a chance to the employee to compare his/her
abilities, limitations, success with others and judge ones own performance. Self
evaluation is an essential part of 360 degree appraisals and therefore contribution of
employees to 360 degree performance systems is large and also has a powerful effect
on attitude and performance. It provides a "360- degree evaluation" of the employees
performance and is measured to be one of the most realistic performance appraisal
methods.
Superior appraisal: Superiors appraisal outlines the traditional thought of
performance appraisal, where the employees tasks and actual presentation is rated by
the superior. This form of assessment involves the evaluation of individuals by
supervisors on pre-determined parameters in an employees performance record, as
well as the evaluation of team and work scenario by senior managers.
The superiors (supervisors and senior managers) have the authority to change
and modify an employees or a teams work on the basis of the assessment of the
individual and the team.
Subordinate appraisal: Subordinates feedback involves the evaluation of an individual on
parameters like communication and convincing abilities, superiors ability to assign
the work, team leading qualities and so on.
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Subordinate appraisal: Subordinate appraisal is most advantageous when
developmental needs are considered. It can also be used in the evaluation of record
sheets, but measures should be taken to make sure that subordinates are appraising
parameters of which they have knowledge. The subordinates feedback is effective,
mainly in evaluating the supervisors interpersonal skills. However, it may not be as
proper or convincing for measuring task-oriented skills.
Peer appraisal: Peers usually have an exclusive point of view on a colleagues job
performance and individuals are generally very friendly to the idea of rating each
other. Peer ratings are considered when the individuals capability is known or the
result of the performance can be computed. There are both considerable assistance
and serious consequences that must be cautiously considered before including this
type of feedback in an all-round appraisal program.
Taken as an effective developmental tool and conducted periodically, a 360 degree
application can prove to be highly useful in keeping the track of alterations in others
perceptions about the employees. A 360 degree appraisal is generally more appropriate
at the managerial level, as it helps in evaluating their leadership and supervision styles.
This method is being successfully used around the globe for improving performance.
Some of the companies that have been successfully following
360 degree appraisals are TCS, Microsoft and Wipro Technologies.
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Q2.State the components of a performance management system.
Q3.Explain the traditional methods of performance appraisal in detail.
Q4.What are the aims of performance management?
Q5.What are the major errors that may occur during performance evaluation?
Q6.Mr.Samuel D’Costa is the HR executive at Evergreen Solutions Pvt.Ltd. He found that the
performance of the marketing team has been decreasing over the past four months. Suggest
measures that he can take up to improve the team performance of the marketing team.
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Master of Business Administration- MBA Semester 4
MU0016 –Performance Management and Appraisal- 4 Credits
(Book ID: B1337)
Assignment Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.Explain the ‘Plan-Do-Review-Revise’ cycle of performance management.
Ans.
The Plan-Do-Review-Revise cycle takes place over different time scales and at many
levels. Examples for many levels and different time scales would be a community,
corporate, service, team,
individual, and so on.
Review
Do Revise
Plan
The stages of Plan-Do-Review-Revise cycle depend on whether you are in an
organisation and over what time-scale you are looking at. Following are the stages in
the cycle:
Plan: This stage:
o U
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nderstands the current performance.
o Prioritises the work needs to be done.
o Identifies actions that need to be taken.
o Plans for improvement.
Do: This stage:
o Ensures that the proper systems and processes are in place to support improvement.
o Takes action and manages risk.
o Helps people to achieve better performance.
Review: This stage:
o Understands the impact of your actions.
o Reviews performance.
o Speaks to users and stakeholders about their experience.
o Gets a better picture of varying circumstances.
Revise: This stage:
o Uses the lessons learned from review.
o Changes the future plans.
o Ensures that the future action is more appropriate, effective, and efficient.
Q2.What are the features of a Performance management framework?
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Q3.Explain the two psychosomatic approaches of the reward system within an organisation.
Q4.Explain career planning in detail.
Q5.What are the steps to be followed while building an ethical organisational culture?
Q6.The HR department of a software company reviewed the performance of the employees. The
HR Manager wants to provide feedback of the performance review to the employees. Describe
the factors that have to be looked into while providing performance review feedback.
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