national center for accessible transportation survey of air travel needs and experiences for people...

National Center for Accessible Transportation

Survey of Air Travel Survey of Air Travel Needs and Experiences Needs and Experiences

for People With for People With DisabilitiesDisabilities

Virginia M. Lesser Virginia M. Lesser Director, Survey Research CenterDirector, Survey Research Center

Associate Professor, Statistics Dept.Associate Professor, Statistics Dept.Oregon State UniversityOregon State University

Lydia NewtonLydia NewtonSurvey Research CenterSurvey Research Center


The Rehabilitation Engineering Research The Rehabilitation Engineering Research Center for Accessible Public Center for Accessible Public Transportation is funded under grant Transportation is funded under grant H133E030009 from the National Institute H133E030009 from the National Institute for Disability and Rehabilitation for Disability and Rehabilitation Research (NIDRR) in the US Department Research (NIDRR) in the US Department of Education’s Office of Special of Education’s Office of Special Education and Rehabilitative Services. Education and Rehabilitative Services. The content of this presentation does The content of this presentation does not necessarily represent the policy of not necessarily represent the policy of the US Department of Education, and the US Department of Education, and you should not assume endorsement by you should not assume endorsement by the Federal Government.the Federal Government.

Oregon State University

i would put this as last slide


OutlineOutline

ObjectivesObjectives Survey PopulationSurvey Population Survey ApproachesSurvey Approaches Questionnaire ContentQuestionnaire Content Preliminary ResultsPreliminary Results


Rehabilitation Engineering Rehabilitation Engineering Research Center for Accessible Research Center for Accessible

Public TransportationPublic Transportation

Mission: Research and development towards improving the access of people with disabilities to intercity public transportation.

Two areas of research:Two areas of research:

– Biomechanics of wheelchair transfers in Biomechanics of wheelchair transfers in confined spaces.confined spaces.

– Surveys: airport managers, and travelers Surveys: airport managers, and travelers with disabilitieswith disabilities


PROJECTS

RESEARCH DEVELOPMENT

Biomechanics of Transfers

Surveys

Boarding Technologies

Accessible Lavatories

Passenger Assistance Training

Real-Time Communications


Objectives of SurveyObjectives of Survey

Investigate experiences and needs of Investigate experiences and needs of travelers and non-travelers with travelers and non-travelers with disabilities. Primary focus on air disabilities. Primary focus on air travel.travel.– Travel by air: assess experiences in air Travel by air: assess experiences in air

travel.travel.– Did not travel by air: determine reasons Did not travel by air: determine reasons

for not traveling by air.for not traveling by air.


Survey PopulationSurvey Population

Desire to draw conclusions to Desire to draw conclusions to individuals with a disability residing in individuals with a disability residing in the US.the US.

Two survey approaches:Two survey approaches:– Individuals who are members of disability Individuals who are members of disability

organizations. organizations. – Random probability sample of Random probability sample of

households.households.


Survey Approach 1: Sample Survey Approach 1: Sample Members of Disability Members of Disability

OrganizationsOrganizations

Advantages:Advantages:– ““Easy” approach to obtain contact Easy” approach to obtain contact

information for individual. information for individual. – Less expensive to develop list.Less expensive to develop list.

Disadvantage:Disadvantage:– Conclusions can be made only to members Conclusions can be made only to members

of the surveyed disability organizations. of the surveyed disability organizations.


Survey Approach 2: Survey Approach 2: Random Sample of U.S. Random Sample of U.S.

HouseholdsHouseholds Advantages:Advantages:

– Conclusions can be drawn to all Conclusions can be drawn to all individuals with a disability in the US.individuals with a disability in the US.

– No need to obtain a list of members No need to obtain a list of members from disability organizations.from disability organizations.

Disadvantage:Disadvantage:– Expensive.Expensive.


NCAT Study: Both NCAT Study: Both Approaches UsedApproaches Used

Disability Organizations:Disability Organizations:– Contact list of disability organizations.Contact list of disability organizations.– Draw random sample of members.Draw random sample of members.

Probability Sample:Probability Sample:– Sample of 25,000 telephone numbers.Sample of 25,000 telephone numbers.


Survey of Individuals With a Disability

Survey Members of a DisabilityOrganization Using Mail

Probability Sample of HouseholdsUsing Random Telephone Selection

Contact Disability Organizations toParticipate in Study

Identifies Interested Individuals With a Disability andTraveled By Air in the Last Five Years

Complete Screener Questionnaire


Ginny, I would try for more color contrast


Screener Questionnaire Screener Questionnaire ContentContent

Primary Purpose: identify person and type of Primary Purpose: identify person and type of disability. Interacted with the U.S. Bureau disability. Interacted with the U.S. Bureau of Labor Statistics drawing questions from:of Labor Statistics drawing questions from:– National Health Interview SurveyNational Health Interview Survey– Survey of Income and Program Participation.Survey of Income and Program Participation.– World Health Organization Disability World Health Organization Disability

Assessment Survey.Assessment Survey.– National Organization on Disability (Harris poll)National Organization on Disability (Harris poll)– Behavioral Risk Factor Surveillance System Behavioral Risk Factor Surveillance System

Quality of Life Module.Quality of Life Module.– Census 2000.Census 2000.


Screener QuestionsScreener QuestionsQ1. Have you had any condition that substantially limits one or

more basic physical activities such as walking, climbing stairs, lifting, or carrying in the last 5 years? (Circle one number)YESNO DON’T KNOW

Q2. Have you had a vision problem in the last 5 years that prevents or prevented you from reading a newspaper even when wearing glasses or contacts? (Circle one number)YESNODON’T KNOW

Q3. Have you had a hearing problem that prevents or prevented you from hearing what is said in normal conversation even with a hearing aid in the last 5 years? (Circle one number)YESNODON’T KNOW


Screener Questionnaire Screener Questionnaire ContentContent

Questions for all individuals Questions for all individuals contacted:contacted:– Identify type of disability.Identify type of disability.– If traveled, assess general experience of If traveled, assess general experience of

air travel.air travel.– List reasons if not traveled by air.List reasons if not traveled by air.– Assess use and experiences for other Assess use and experiences for other

forms of public transportation.forms of public transportation.


ResultsResults

Results of initial contact to Results of initial contact to disability organizations.disability organizations.

Results of individuals contacted Results of individuals contacted for both:for both:– Disability organizations.Disability organizations.– Probability sample.Probability sample.


Disability Membership Disability Membership ApproachApproach

Response Disposition for Disability Organizations (n=63)

No response

Maybe, send info.

Yes

No members

Undeliverabe

Cannot share list

No members


Contacting Members of the National Multiple Sclerosis

SocietyResponse Disposition for Members of the National

Multiple Sclerosis Society (n=15,000)

Undeliverable

No answer

Not eligible

Eligible

Not traveled


Probability Sample Probability Sample ApproachApproach

June UpdateJune UpdateResponse Disposition for Probability Sample of

Households (n=9,000)

Non working #

No answer

Hhds w/o disability

Hhds:disability -no travel

Hhds: disability/travel


Second Contact to Second Contact to IndividualsIndividuals

Contact eligible individuals who Contact eligible individuals who agree to receive a second agree to receive a second questionnaire on transportation questionnaire on transportation topics.topics.

Multiple methods used: telephone, Multiple methods used: telephone, mail, web.mail, web.

Multiple contacts to increase Multiple contacts to increase response rates. response rates.


Transportation Questionnaire Transportation Questionnaire FormatFormat

General SectionsGeneral Sections

1. General air travel experiences.1. General air travel experiences. Departure and arrival Departure and arrival

experiences.experiences.– Materials requested and received.Materials requested and received.– List of devices used.List of devices used.– Assess use of airport facilities.Assess use of airport facilities.– Rate importance of personnel.Rate importance of personnel.


Example of General Example of General QuestionsQuestions

Thinking about the last airport Thinking about the last airport you departed fromyou departed from (where you started your outbound trip) how (where you started your outbound trip) how easy or difficult was it for you to use each of the following areas or services? (easy or difficult was it for you to use each of the following areas or services? (Circle one Circle one number for eachnumber for each))

SOME-SOME- SOME-SOME-VERY VERY WHATWHAT WHATWHAT VERYVERY DIDDIDEASYEASY EASYEASY DIFFICULTDIFFICULT DIFFICULTDIFFICULT NOT NOT

USEUSE

Check-in stationCheck-in station 11 22 33 44 00

Dining areasDining areas 11 22 33 44 00

Washrooms/lavatoriesWashrooms/lavatories 11 22 33 44 00

Help/Information DeskHelp/Information Desk 11 22 33 44 00

ShopsShops 11 22 33 44 00

Local travel information (for Local travel information (for (Bus, taxi, train, shuttle, etc)(Bus, taxi, train, shuttle, etc) 11 22 33 44 00

Departure/arrival info, PA Departure/arrival info, PA system, Visual pagingsystem, Visual paging 11 22 33 44 00

Passenger loading/unloading Passenger loading/unloading zones’ signagezones’ signage 11 22 33 44 00


any way to simplyfy ..may just 2-3 lines ..




2. Hearing and Speech Impairments.2. Hearing and Speech Impairments.– Alternative formats needed in airport.Alternative formats needed in airport.– Equipment availability for Equipment availability for

communication.communication.– Rate most frustrating communication Rate most frustrating communication

issue.issue.




3. Vision Impairments.3. Vision Impairments.– Availability of alternative formats for Availability of alternative formats for

communication from check-in to communication from check-in to boarding.boarding.

– Detail of transfer from check-in to Detail of transfer from check-in to boarding gate.boarding gate.

– Need for on-board briefing in alternative Need for on-board briefing in alternative format.format.




4. Mobility Impairments.4. Mobility Impairments.– Assistance requested and received.Assistance requested and received.– Training of personnel in Training of personnel in

boarding/transfer.boarding/transfer.– Assess features of boarding/aisle chair.Assess features of boarding/aisle chair.– Assess boarding methods when using a Assess boarding methods when using a

boarding/aisle chair. boarding/aisle chair. – Assess transfer to passenger seat. Assess transfer to passenger seat. – Evaluate onboard lavatory experience.Evaluate onboard lavatory experience.


Example of Mobility Example of Mobility QuestionsQuestionsQ4.7 How satisfied were you with the following Q4.7 How satisfied were you with the following

features of the boarding/aisle chair?features of the boarding/aisle chair?How satisfied?How satisfied?SOME-SOME- NOTNOT CAN’TCAN’T

VERYVERY WHATWHAT AT ALLAT ALLREMEMBERREMEMBERStabilityStability 11 22 33 4 4ComfortComfort 11 22 33 4 4Body supportBody support 11 22 33 4 4Length of chairLength of chair 11 22 33 4 4Maneuverability within Maneuverability within

the aircraftthe aircraft 11 22 33 4 4Cleanliness of chairCleanliness of chair 11 22 33 44Other (Other (SpecifySpecify______________________)______________________)




5. Cognitive Impairments.5. Cognitive Impairments.– Impairment relayed to airport personnel. Impairment relayed to airport personnel. – Clarity of airport/boarding procedures.Clarity of airport/boarding procedures.– Availability of personal or special Availability of personal or special

instructions from flight attendant.instructions from flight attendant.

6. Final Comments.6. Final Comments.


Results to Transportation Results to Transportation QuestionnaireQuestionnaire

Random probability sample.Random probability sample.– Possibly 100 completed interviews.Possibly 100 completed interviews.

Disability membership list.Disability membership list.– Possibly 1000 completed Possibly 1000 completed

interviews.interviews.


CONTACT USCONTACT USNational Center for Accessible TransportationNational Center for Accessible Transportation

220 Owen Hall220 Owen Hall

Oregon State UniversityOregon State University

Corvallis, OR , 97331-3212Corvallis, OR , 97331-3212

Tel: 800-916-0099Tel: 800-916-0099

[email protected]@oregonstate.edu

http://ncat.oregonstate.eduhttp://ncat.oregonstate.edu

national center for accessible transportation survey of air travel needs and experiences for people...

Documents

national center

disabilities slide

national institute

areas of research

rehabilitation research

disabilities virginia

households advantages

list of members