ncr atm service aid manual from www

NCR 56XX & 58XX ATM'S (4th Generation & PersonaS)

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WELCOMETO THE

NCRTRAINING

BANK

Service Aids August 2006

56XX SERVICE AIDS

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

WCS Learning - ATM Team NCR Corporation 1700 South Patterson, WHQ-2 Dayton, Ohio 45479

Copyright © 2006 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved

Table of Contents

i

Where to go for ATM Support and information?

Level 2 Support for Self Service Terminals:

• Toll Free 1-800-446-2344 ATM Hardware and Software Support Pin 1213 ATMs at Sea Pin 1416 Financial Bas & APTRA Software Pin 1222 Parts Information: • NCR Parts Analyst 1-800-446-2344 pin 7 VP 626-7113

International 770-487-7000 ask for Ext. 7113 • PDRC PEACHTREE Web Site: http://153.85.63.125/partsweb.htm • Dundee Electronic Parts Information Manual:

http://www.dundee.ncr.com/scripts/ssgsccgi/webpim.dll?1 For Pubs or Software Tools: • Information Products Publishing (IPP) 1-800-543-2010 • Dundee Web Site: http://www.dundee.ncr.com/ssgsc/default.asp • Dundee Information Search Site: Same as Dundee Web site

http://www.dundee.ncr.com/ssgsc/default.asp (Click Find Information). • Web page for the BAS product drivers.

http://www.services.ncr.com/ce/library/librarydata/Branchautomation.htm ATM Kit and General Product information: • Dundee Hotline 1-800-317-4542

International (X-for outside line) then dial 011-44-1382-59-2100 Customer Software Ordering:

• Call Local Field Sales Support NCR Power and Cable: 1-800-257-0458 VP 230-1000 International 919-460-8749 NCR Power and Cable supplies EPS Surge Suppression, Line conditioning, Premise Cabling, Build Data Cables, Supply Line Drivers and they will take Credit Card orders.

56XX SERVICE AIDS

ii

Where to go for ATM Support and information? AMC Atlanta Mas Hamilton Lock: Provides One Time Combinations (OTCs) for the Mas Hamilton lock

• U.S. Toll Free 800-446-2344 Pin 4261 • U.S. NCR Cell Phone Users 803-939-2222 Pin 4261 • Canada 905-819-4109 Pin 4261

Publications Download of the ATM SAMM, FM-0547 updates: Go to: http://www.dundee.ncr.com/INFOPROD/ATM_GST/index.htm and click on “Field Service Documentation”, this takes you to the “Information Solutions, SAMM page. Select the item “Download chapters and viewers” for PDF files for some of the chapters. The ATM Resources Web site It provides you with a list of resources and information helpful in troubleshooting and repairing problems on the ATM. http://ncrwss1.ncr.com/atmlevel2/ FSD Americas Self-Service APTRA Web SiteThis internal site is THE source for U.S. Aptra documentation. At this site you will find general installation and release notes for US Standard Aptra Edge and Americas Aptra Advance NDC. http://www.ncrwss1.ncr.com/stdedge/ NCR Corporate Security: This web site provides information on ATM Security and other Corporate Security Procedures. http://iis.ncrnet.ncr.com/security/atm_info.asp

Table of Contents

iii

56XX ATM Service Aids Table of Contents

CHAPTER 1 - ATM MODEL INFORMATION ........................................... 1.1 HARDWARE MODULE LOCATIONS..................................................................... 1.1

5670 ATM...................................................................................................... 1.1 5685 ATM...................................................................................................... 1.2 5675 ATM...................................................................................................... 1.3 5688 ATM...................................................................................................... 1.4 PersonaS 74 Front Access ............................................................................ 1.5 PersonaS 74 Rear Access.............................................................................. 1.6 PersonaS 75 Front Access ............................................................................ 1.7 PersonaS 75 Rear Access.............................................................................. 1.8 PersonaS 84 .................................................................................................. 1.9 PersonaS 85 ................................................................................................ 1.10 PersonaS 88 ................................................................................................ 1.11 PersonaS 86 ................................................................................................ 1.12 PersonaS 90 ................................................................................................ 1.13 PERSONAS 90e........................................................................................... 1.14

OPENING THE FACIA ON PERSONAS 75 VESTIBULE ATM.................... 1.15 OPENING THE FACIA ON PERSONAS 88 DRIVE UP TTW ATM.............. 1.19

CHAPTER 2 - ATM SUPERVISOR MENUS................................................ 2.1 NDC+ SUPERVISOR MENUS .............................................................................. 2.2 NDC+ UTILITIES MENU - SAMPLE TREE ........................................................... 2.3 HEALTH ERRORS............................................................................................... 2.4

State Of Health 1 Errors ............................................................................... 2.4 State Of Health 2 Errors ............................................................................... 2.5 State Of Health 3 Errors ............................................................................... 2.5

APTRA ADVANCE NDC SUPERVISOR’S MENU STRUCTURE.............................. 2.6 APTRA EDGE SUPERVISOR’S MENU STRUCTURE- U.S. ....................................... 2.7 SYSTEM APPLICATION FOR WINDOWS – EXAMPLE MENUS .................. 2.8

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CHAPTER 3 - DIAGNOSTICS GENERAL INFORMATION .................... 3.1 CUSTOMER-SPECIFIC PROCEDURES FOR ACCESSING NCR DIAGNOSTICS (SYSTEM APPLICATION) ON NT MACHINES. ................................................................ 3.1

Bank of America ............................................................................................ 3.1 Chase Bank.................................................................................................... 3.1 Fidelity Investments....................................................................................... 3.1 Fleet Bank...................................................................................................... 3.2 VCOM 7-11 ................................................................................................... 3.2 Wells Fargo ................................................................................................... 3.2

CLEARING NVRAM ...................................................................................... 3.3 ERROR REPORTING – TCM CORES AND ELSB ......................................... 3.4 ERROR REPORTING – STANDARD, NLX, AND ATX CORES.............................. 3.6 LEVEL 1 DIAGNOSTIC TEST RESULTS.................................................................. 3.7

M-Status......................................................................................................... 3.7 M-Data .......................................................................................................... 3.7 T-Data ........................................................................................................... 3.8

HEX CONVERSION CHART .................................................................................. 3.9 INSPECTING AND HARDCOPYING THE EJ LOG FILE.......................................... 3.10 EJ HELP SCREEN ............................................................................................. 3.11 EJ TIME SEARCH OPTION ................................................................................ 3.12 COPYING SECTIONS OF THE EJ LOG ................................................................. 3.13

CHAPTER 4 - ATM CONFIGURATION PROCEDURES.......................... 4.1 56XX/PERSONAS ATM CONFIGURATION PRINTOUT – NDC+........................... 4.1

CHAPTER 5 - POWER SUPPLIES & POWER DISTRIBUTION.............. 5.1 POWER SUPPLY TEST CONNECTOR .................................................................... 5.1 POWER SUPPLY STATE OF HEALTH LED ........................................................... 5.1 AC DISTRIBUTION – ASTEC AND SYSTEM POWER SUPPLY ............................... 5.2 AC DISTRIBUTION – SLIMLINE POWER SUPPLY ................................................. 5.3 AC DISTRIBUTION – SWITCH MODE POWER SUPPLY.......................................... 5.4 AC WIRING CONVENTIONS................................................................................. 5.5 DC DISTRIBUTION HARNESSES........................................................................... 5.5 POWER SUBSYSTEMS REFERENCE MATERIAL...................................................... 5.6 POWER SUPPLY PART NUMBERS ................................................................ 5.6

Table of Contents

v

CHAPTER 6 - ATM PC CORES..................................................................... 6.1 TERMINAL CONTROL MODULE.......................................................................... 6.1 TCM ELECTRONICS CORE TRAY....................................................................... 6.2 TCM CORE REFERENCES................................................................................... 6.3 TCM CORE PART NUMBERS ............................................................................. 6.3

Original TCM Core PNs ............................................................................... 6.3 HI3 TCM Core PNs....................................................................................... 6.4 ASB Core PNs ............................................................................................... 6.4

STANDARD (LPX) PC CORE.............................................................................. 6.5 STANDARD (LPX) PC CORE ELECTRONICS CORE TRAY ................................... 6.6 STANDARD (LPX) PC CORE REFERENCES........................................................... 6.7 STANDARD (LPX) PC CORE PART NUMBERS ...................................................... 6.7

Parts used with the ELSB board ................................................................... 6.7 ELSB/LPX PENTIUM MEMORY SIMMs ..................................................... 6.8 Parts used with Pentium Motherboards........................................................ 6.9 Standard (LPX) PC Core SSPB Kits used with Pentium Motherboards....... 6.9

NLX CORE WITH A PELE MOTHERBOARD...................................................... 6.10 NLX CORE WITH A PELE II MOTHERBOARD................................................... 6.11 NLX CORE WITH A PHANTOM MOTHERBOARD............................................... 6.12 (PENTIUM II OR PENTIUM III) .......................................................................... 6.12 NLX ELECTRONICS CORE TRAY ..................................................................... 6.13 NLX CORE - PELE II MOTHERBOARD SWITCH SETTINGS............................... 6.14

Switchpack 1................................................................................................ 6.14 Default Position in BOLD........................................................................... 6.15 JUMPER SETTINGS: Default position in BOLD ..................................... 6.15

NLX PC CORE REFERENCES .............................................................................. 6.16 NLX PC CORE PART NUMBERS .......................................................................... 6.16 ATX (PIVAT) COMPACT CORE WITH A ITOX MOTHERBOARD...................... 6.19 ATX PC CORE REFERENCES.............................................................................. 6.20 ATX (PIVAT) PC CORE PART NUMBERS .......................................................... 6.20 DISK DRIVE REFERENCE MATERIALS ................................................................ 6.21 DISK DRIVE PART NUMBERS ...................................................................... 6.21 ATM DISKETTES ............................................................................................... 6.22 DISK DRIVE ERROR MESSAGES.................................................................. 6.22

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CHAPTER 7 - SDC SUBSYSTEM .................................................................. 7.1 NVRAM CLEAR ................................................................................................ 7.2 MINIMUM HARDWARE CONFIGURATION ............................................................. 7.2 MISSING SDC DEVICE.......................................................................................... 7.3 MISSING ENCRYPTOR/KEYBOARD....................................................................... 7.3 STREAMING SDC DEVICE .................................................................................... 7.3 “DEAD” ATM ...................................................................................................... 7.4 SDC DEVICE BEHAVIOR ON APTRA ATM’S ........................................................... 7.4 SDC DEVICE ADDRESS (LINK NODE) TABLE ................................................ 7.5 SDC SUBSYSTEM REFERENCE MATERIAL........................................................... 7.6 SDC PART NUMBERS ..................................................................................... 7.6

CHAPTER 8 - VIDEO AND GRAPHICS....................................................... 8.1 VIDEO AND GRAPHICS REFERENCE MATERIAL................................................... 8.1 VIDEO AND GRAPHICS PART NUMBERS.............................................................. 8.2 VIDEO AND GRAPHICS TROUBLESHOOTING TIPS ............................................... 8.2

CHAPTER 9 - ENCRYPTION......................................................................... 9.1 VERSIONS .......................................................................................................... 9.1

BAPE ............................................................................................................. 9.1 HI-BAPE........................................................................................................ 9.1 EKC ............................................................................................................... 9.1 Encrypting Pin Pad (EPP) ............................................................................ 9.1

ENCRYPTION KEYS POLICY ............................................................................... 9.2 ENCRYPTION KEYS POLICY ............................................................................... 9.3 ENCRYPTOR REFERENCE MATERIAL ................................................................... 9.4 ENCRYPTOR PART NUMBERS.............................................................................. 9.4

CHAPTER 10 - INPUT DEVICES ................................................................ 10.1 REFERENCE MATERIAL..................................................................................... 10.1 EPP PART NUMBERS ....................................................................................... 10.2 OTHER KEYBOARD PART NUMBERS.................................................................. 10.2 TROUBLESHOOTING TIPS .................................................................................. 10.3

“No Keyboards Attached” .......................................................................... 10.3

Table of Contents

vii

CHAPTER 11 - ELECTRONICS AND COMMUNICATIONS................. 11.1 OS/2 TCP/IP COMMUNICATION DIAGNOSTIC TESTING..................... 11.1

Additional Information & Tips. ................................................................... 11.3 TCP/IP TEST – PING ATM VIA LAPTOP............................................................. 11.4 A SUCCESSFUL TEST PROVES THE LAPTOP CAN LOCATE THE NIC AT THE ATM AND THE HOST SHOULD BE ABLE TO DO AS WELL IF THERE IS CONNECTIVITY. . 11.4 TCP/IP TEST – PING NETWORK DEVICE VIA LAPTOP ....................................... 11.5 SAMPLE OS/2 TCP/IP CONFIGURATION PRINTOUT............................................. 11.6 HEX TO DECIMAL CONVERSION TABLE ............................................................ 11.8 DIAL UP TROUBLESHOOTING GUIDE ................................................................ 11.9

Overview ..................................................................................................... 11.9 Dialup Problems ....................................................................................... 11.10 Dialup ATM Test Tool (DATT) ................................................................. 11.10 Troubleshooting Check List ...................................................................... 11.11 Dialup Troubleshooting Flow ................................................................... 11.13 Useful Dialup Troubleshooting Tools ....................................................... 11.14

PART NUMBERS FOR US ROBOTICS & WELLS MODEMS ............................... 11.14 MODEM STRAPPING ...................................................................................... 11.15

56/58XX US Robotics Internal Modem ..................................................... 11.15 56/58XX US Robotics External Modem .................................................... 11.15 5305/5303 US Robotics Internal Modem.................................................. 11.15 5305/5303 Wells Internal Modem............................................................. 11.15

MODEM INIT STRINGS ................................................................................... 11.15 US ROBOTICS modem ............................................................................. 11.15 WELLS modem.......................................................................................... 11.15

REFERENCE MATERIAL................................................................................... 11.16 COMMUNICATIONS PART NUMBERS ........................................................... 11.16

CHAPTER 12 - EXTERNAL DEVICE INTERFACES.............................. 12.1 NCR ALARM SYSTEMS ................................................................................... 12.1 ALARM SENSORS / SIGNALS ............................................................................. 12.1 ATM ALARMS TESTER .............................................................................. 12.2

INTRODUCTION........................................................................................ 12.2 LEDs............................................................................................................ 12.3 56XX ATM +12 VOLT TEST CABLE ......................................................... 12.4

REFERENCE MATERIAL..................................................................................... 12.6 PART NUMBERS ............................................................................................... 12.6

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viii

CHAPTER 13 - MAGNETIC CARD READERS......................................... 13.1 REFERENCE MATERIAL..................................................................................... 13.1 PART NUMBERS ............................................................................................... 13.2 CARD READER TROUBLESHOOTING TIPS ......................................................... 13.2

CHAPTER 14 - ENVELOPE DEPOSITORY AND DISPENSER ............. 14.1 56XX ENVELOPE DISPENSER LOADING INSTRUCTIONS................................... 14.1 REFERENCE MATERIALS ................................................................................... 14.2 DEPOSITORY TROUBLESHOOTING TIPS ............................................................. 14.3 REPLENISHMENT ITEMS ................................................................................... 14.3 PART NUMBERS............................................................................................... 14.4 P86 DEPOSITORY............................................................................................. 14.5 CPM2 AND CPM3 PARTS................................................................................ 14.5

CHAPTER 15 - CURRENCY DISPENSER ................................................. 15.1 DISTINGUISHING DISPENSERS ............................................................... 15.1 56XX DISPENSERS PRE I/E AND I/E INTERCHANGEABILITY ............................ 15.5 PRE-IE AND IE DISPENSER PARTS .................................................................... 15.5 IE DISPENSER .................................................................................................. 15.5 ENHANCED DISPENSERS INTERCHANGEABILITY .............................................. 15.8 ENHANCED DISPENSER PARTS......................................................................... 15.8 5870 “SPRAY DISPENSER” PARTS.................................................................. 15.10 5305 RS232 “SPRAY DISPENSER’ PARTS........................................................ 15.11 ARIA PICK MODULE PART NUMBERS ....................................................... 15.11 5886 DISPENSER PART NUMBERS .................................................................. 15.12 PICK MODULE GEARS .................................................................................... 15.13 DISPENSER REPLENISHMENT ITEMS............................................................... 15.14 SINGULARITY AND SIZE VALUES FOR U. S. CURRENCY................. 15.14 SINGULARITY AND SIZE VALUES FOR CANADIAN CURRENCY ....... 15.15 CASSETTE MAGNET CONFIGURATION ............................................................ 15.16 WIDE CASSETTES .......................................................................................... 15.16

Table of Contents

ix

CHAPTER 15 - CURRENCY DISPENSER (CONTINUED) SYS APP – BILL CONFIGURATION AND CASH ENABLE................................. 15.17 SETTING BILL PARAMETERS.......................................................................... 15.17 DISPENSING CASH OFFLINE (CASH ENABLE) ................................................ 15.17 REFERENCE MATERIALS ................................................................................ 15.18 DISPENSER TROUBLESHOOTING TIPS.............................................................. 15.19

False “Dispenser Fatal” dispatches......................................................... 15.19 Currency Dispenser Common Faults ........................................................ 15.20

CHAPTER 16 - PRINTERS ........................................................................... 16.1 BLACK MARK ADJUSTMENT FOR TSE (TEC) THERMAL RECEIPT PRINTER ....................................................................................................... 16.1 80 COLUMN THERMAL PRINTER BLACK MARK CALIBRATION ........................ 16.2 REFERENCE MATERIALS................................................................................... 16.3 REPLENISHMENT ITEMS................................................................................... 16.3 PART NUMBERS ............................................................................................... 16.3 PRINTER PART NUMBERS (CONTINUED) .......................................................... 16.4 40 COLUMN PRINTERS TROUBLESHOOTING TIPS.............................................. 16.5 40 COLUMN AXIOHM THERMAL PRINTERS TROUBLESHOOTING TIPS ............... 16.6 40 COLUMN TEC (TSE) THERMAL PRINTER TROUBLESHOOTING TIPS ............... 16.7 80 COLUMN THERMAL PRINTER TROUBLESHOOTING TIPS ............................... 16.8

CHAPTER 17 - MISCELLANEOUS PART NUMBERS ........................... 17.1 PERSONAS 5890 E PARTS................................................................................. 17.1 5305 MCD2 PART NUMBERS.......................................................................... 17.1 REFERENCE MATERIALS................................................................................... 17.2 ATM DISKETTES ............................................................................................... 17.2 TOOLS AND TEST EQUIPMENT .......................................................................... 17.2 DISK DRIVES .................................................................................................... 17.4 CABLES & HARNESSES..................................................................................... 17.5 50XX/56XX REPLACEMENT KEYS ................................................................. 17.6 NCR GRAY PAINTS ......................................................................................... 17.6 MISCELLANEOUS CABINET PARTS ................................................................... 17.7

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NOTES:

Hardware Module Locations

1.1

Chapter 1 - ATM Model Information HARDWARE MODULE LOCATIONS

The following pages will show the hardware module location in the different 56XX ATMs.

NOTE: The hardware module locations on the personaS ATM are the same as the 56XX ATM.

5670 ATM

56XX/PERSONAS ATM SERVICES AIDS

1.2

5685 ATM


1.3

5675 ATM


1.4

5688 ATM


1.5

PersonaS 74 Front Access

Front Access Module Location


1.6

PersonaS 74 Rear Access

Rear Access Module Locations


1.7

PersonaS 75 Front Access

Front Access Module Locations


1.8

PersonaS 75 Rear Access

Note: Instructions for Opening the Facia of the Personas 75 Rear Access (Vestibule) ATM are located at the end of this section.

Rear Access Module Locations


1.9

PersonaS 84

Rear View


1.10

PersonaS 85

Rear View


1.11

PersonaS 88

Note: Instructions for opening the facia on the Personas 88 Drive-Up Through-the-Wall ATM are located at the end of section 1.

Rear View


1.12

PersonaS 86


1.13

PersonaS 90


1.14

PERSONAS 90e


1.15

OPENING THE FACIA ON PERSONAS 75 VESTIBULE ATM

1. Remove and retain the six M4 screws indicated in the illustration below.

2. Open the rear door of the ATM. 3. Rack out the 80 Column Statement Printer if present.


1.16

4. Loosen the lock nut that secures the Lock Bar and Gas Strut with a 10mm

wrench. DO NOT REMOVE THE LOCK NUT OPENING THE FACIA ON PersonaS 75 VESTIBULE ATM (continued)

5. Rack the 80 Column Statement Printer back into the ATM. 6. Rack out the Receipt/Journal printer tray fully.


1.17

OPENING THE FACIA ON PersonaS 75 VESTIBULE ATM Continued 7. Look all the way to the front of the ATM and locate the LATCH. Use the

illustration below for help.

8. Insert a Large flat bladed screwdriver and turn clockwise or counterclockwise 90 degrees and push out to release Facia.

9. Go around to the front ATM and pull the facia open.


1.18

OPENING THE FACIA ON PersonaS 75 VESTIBULE ATM (continued) 10. Reach behind the facia and push the lock bar, which you had loosened earlier

toward the rear of the ATM. This will lock the facia in the open position.


1.19

OPENING THE FACIA ON PERSONAS 88 DRIVE UP TTW ATM

1. Remove and retain the two M6 nuts and four M6 screws shown below so

that the Facia can be Opened.

2. Open the rear door of the ATM and rack out the statement printer (if one is present)

3. WITH A 10MM (13/32 IN) WRENCH LOOSEN THE LOCK NUT AT THE

TOP OF THE GAS SUPPORT STRUT.


1.20

CAUTION: DO NOT REMOVE THE LOCK NUT OPENING THE FACIA ON PersonaS 88 DRIVE UP TTW ATM (Continued)

4. Rack the Statement Printer back into the ATM. 5. Fully rack out the Receipt/Journal Printer tray.


1.21

OPENING THE FACIA ON PersonaS 88 DRIVE UP TTW ATM (CONTINUED)

6. With a large Flat-Blade screwdriver reach in beyond the Receipt/Journal Printer tray and insert the screwdriver blade into the Facia latch. Turn the screwdriver 90 degrees clockwise or counterclockwise while pushing forward to release the Facia.

7. Rack the Receipt/Journal Printer back into the ATM.


1.22

OPENING THE FACIA ON PersonaS 88 DRIVE UP TTW ATM (Continued)

8. At the front of the ATM pull the facia open. Reach in behind the facia and push the lock bar towards the rear of the ATM. Tighten the lock nut loosen earlier to make sure that the facia is securely locked in the open position.

ATM Supervisor Menus

2.1

Chapter 2 - ATM Supervisor Menus

The menus shown in this section are examples. Actual screens will vary depending upon the ATM hardware, the software release level, and the software configuration. For accurate and complete information, refer to the appropriate Supervisor Guides. These can be downloaded from the sites listed below.

NDC+ Supervisor Guides http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication Title “supervisor” APTRA Advance Supervisor Guides http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication Title “supervisor” APTRA Edge Supervisor Guides

http://www.ncrwss1.ncr.com/stdedge/ All available publications will be listed APTRA System Application for Windows User Guide http://ncrwss1.ncr.com/atmlevel2/Aptra Software Help

Documents/Aptra System Application Menu Guide.pdf also http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication ID “B006-6167”


2.2

NDC+ SUPERVISOR MENUS

To download the NDC+ Supervisor Guides:

go to http://infocentral.daytonoh.ncr.com/dundee/index.htm and search for Publication Title “supervisor”

4

5

Cancel

Cancel

6

SOHMENU

EXIT

7

20/21

22

Cancel

NATIVE MENU 00

SELECT13579

SET SW1SET SW3CONFIGUREDIAGNOSTICEXITSCHEME 1 CPNCSOH 2TM-ALERT

152022

02468

SET SW0SET SW2REPLENISHACCESSTRANSFERNO COUPONSSCHEME 2 CPNCSOH 3

141621

DIEBOLD MENU 00

SELECT13579

SUPVSR OFFSUPPLY OFFCONFIGUREDIAGNOSTICEXITSCHEME 1 CPNCSOH 2

1520

02468

SUPVSR ONSUPPLY ONREPLENISHACCESSTRANSFERNO COUPONSSCHEME 2 CPNCSOH 3

141621

Diagnostics

TM-Alert

CSOH

MENU 03

ACCESSDISP ACCESSSET PASSWRDINIT DISPLYENTER VENTER AENTER BENTER MACRESERVEDINIT SUP SOHFREE JDATA

02468

1012143032

PRNT ACCESSINIT ENTRYEXIT MODEWRITE VWRITE AWRITE BSET ACCESSCOPY FILESINIT INS SOH

13579

11131531

MENU 02

CONFIGURE02468

DISP CONFIGTRACK 1MACHINE NOMSG MODESET PRINTRST MODETRACE ONSET COINS

101214

13579

PRNT CONFIGROLL WIDTHDATE/TIMEDISP SCRNSET CASHSET DEFAULTTRACE OFFSET JRNL

111330

MENU 07

FILL ENVINIT DEPOSCHECK CDMRCOPY EJRNL

41434550

4042444797

99

INIT EJRNLFILL CAMERACLR BINSDUMP IMAGESCPY BKUP LOG

MORE

MENU 01

REPLENISH13579

PRNT SPPLYDISP CNTRSCLR CASHCLR DEPOSINIT RECPTSTD CASHSPVR TRANSCLR COINSSTD COINS

12151921

02468

DISP SPPLYDISP CASHPRNT CNTRSCLR CARDSADD CASHTEST CASHINIT STMNTDISP COINSADD COINS

MORE

10131820

99

9999

COMMON ERROR CODES:

EC00 – Entry too long EC01 – Undefined function EC02 – Invalid / short entry EC03 – Unable to perform function


2.3

NDC+ UTILITIES MENU - SAMPLE TREE UTILITIES SELECT A UTILITY (0=HELP) 1. CONFIGURATION 2. MAINTENANCE / DIAGNOSTICS 3. LEVEL 3 DIAGNOSTICS 4. 5. CUSTOMER CONFIDENCE TESTS < EXIT

CONFIGURATION 01/02 SELECT AN OPTION (0=HELP) 1. SETUP 2. DISPLAY SERVICES PRESENT 3. DISPLAY COMMS CONFIGURATION 4. CONFIGURE COMMS 5. CALIBRATE TOUCH SCREEN 6. DISPENSER BILL CONFIG 7. PRODUCT CLASS CONFIGURATION 8. TERMINAL CONFIGURATION 9. MORE < PRINT PRINTER > < UTILITIES

CUSTOMER CONFIDENCE TESTS 01/02 SELECT AN OPTION (0=HELP) 1. ALL DEVICES 2. CURRENCY DISPENSER 3. CURRENCY DISPENSER TI 4. CARD READER 5. RECEIPT PRINTER 6. CARDHOLDER DISPLAY 7. TOUCH SCREEN 8. ALPHA KEYBOARD 9. MORE < UTILITIES -RUN TESTS >

CONFIGURATION 02/02 SELECT AN OPTION (0=HELP) 1. 2. 3. 4. DISPLAY CONFIGURATION 5. RS-232 CONFIGURATION 6. 7. 8. 9. MORE < PRINT PRINTER > < UTILITIES

CUSTOMER CONFIDENCE TESTS 02/02 SELECT AN OPTION (0=HELP) 1.ENCRYPTOR 2. SDC SERVICE 3. INDICATORS 4. MEDIA ENTRY INDICATORS 5. ALARMS 6. PC DISKS 7. 8. 9. MORE < UTILITIES -RUN TESTS >

MAINTENANCE/DIAGNOSTICS 01/02 SELECT AN OPTION (0=HELP) 1. CURRENCY DISPENSER 2. CURRENCY DISPENSER TI 3. CARD READER 4. RECEIPT PRINTER 5. GRAPHICS/VIDEO 6. TOUCH SCREEN 7. ALPHA KEYBOARD 8. MODE SWITCH 9. MORE < UTILITIES CONTROL MENU >

LEVEL 3 DIAGNOSTICS SELECT AN OPTION 1. DISPLAY ERROR LOG 2. DISPLAY TALLIES 3. DISPLAY FITNESS 4. CLEAR ERROR LOG 5. CLEAR TALLIES 6. CLEAR FITNESS (ALL) 7. LOG AND TALLY DUMP 8. < PRINT PRINTER > < UTILITIES

MAINTENANCE/DIAGNOSTICS 02/02 SELECT AN OPTION (0=HELP) 1. ENCRYPTOR 2. SDC SERVICE 3. INDICATORS 4. MEDIA ENTRY INDICATORS 5. ALARMS 6. COMMS BOARD 1 7. PC DISKS 8. 9. MORE < UTILITIES -CONTROL MENU >


2.4

Health Errors The following charts list common complaints on 56XX ATMs based on information from a survey of service call data conducted by product management. The charts also list the most probable cause and the recommended action.

Refer to the NCR First Line Maintenance Guide for complete information on accessing, interpreting, and clearing State of Health messages.

State Of Health 1 Errors Most State of Health Level 1 Errors clear automatically when the condition is corrected. The following State of Health 1 errors are exceptions to this rule.

SOH 1 Message probable cause Remedy Message: CURRENCY DISPENSER PURGE BIN NEARLY FULL EMPTY BIN SOON

Number of bills in purge bin has exceeded the preset limit.

Empty currency dispenser purge bin, then use the TEST CASH option in the REPLENISH menu. This will update the SOH for the device. Note: The SOH for this device is also updated with the STD CASH option.

Message: ENVELOPE DISPENSER HOPPER ALMOST EMPTY REFILL HOPPER SOON

Envelope dispenser needs to be refilled.

Refill envelope dispenser hopper, then use the FILL ENV on the REPLENISH menu. This will update the SOH for the device.

Message: ENVELOPE DEPOSITORY BIN NEARLY FULL EMPTY BIN SOON

Number of documents and envelopes in depository bin has exceeded the limit.

Empty the depository bin, then use the INIT DEPOS option in the REPLENISH menu. This will update the SOH for the device.

Message: SECURITY CAMERA FILM RUNNING LOW LOAD NEW FILM SOON

Camera needs to be loaded with new film.

Load film into the camera, then use FILL CAMERA option in the REPLENISH menu. This will update the SOH for the device.

Message: RECEIPT PRINTER PAPER LOW OR RECEIPT PAPER OUT REPLACE PAPER SOON

Receipt paper needs to be reloaded.

Load paper into the printer, then use INIT RECPT option in the REPLENISH menu. This will update the SOH for the device.


2.5

State Of Health 2 Errors

symptom probable cause Remedy A message appears stating a replenishable item is low or empty. Examples: Print heads, ribbons and knifes.

SOH 2 messages indicate that a replenishable item needs to be replaced.

Perform the CSOH 2 for the item in the device you have replaced. This causes the SOH 2 for the item in the device to be updated. Note: The CSOH 2 must be performed after replenishing items even if a SOH 2 message was not displayed.

State Of Health 3 Errors

symptom probable cause remedy A message appears stating an item in a device has failed.

SOH 3 messages indicate a failure that requires the repair or replacement of a defective device or item.

Perform the CSOH 3 for the item in the device you have repaired or replaced. This causes the SOH 3 for the item in the device to be updated. IMPORTANT: Later releases of software will require a CLEAR FITNESS before the device will function. Note: You may need to perform the CSOH 3 and CLEAR FITNESS before the level 1 diagnostics tests will run on the failing device.

MODULE-SPECIFIC STATE OF HEALTH MESSAGES ARE PROVIDED

WITHIN EACH MODULE SECTION


2.6

APTRA ADVANCE NDC SUPERVISOR’S MENU STRUCTURE

To download the APTRA Advanced NDC+ Supervisor Guides, go to http://infocentral.daytonoh.ncr.com/dundee/index.htm

and search for Publication Title “supervisor”


2.7

APTRA EDGE SUPERVISOR’S MENU STRUCTURE- U.S.

To download APTRA Edge Supervisor Guides: Go to http://www.ncrwss1.ncr.com/stdedge/

All available publications will be listed

System Application


2.8

SYSTEM APPLICATION FOR WINDOWS – EXAMPLE MENUS On NCR Standard APTRA loads, the System Application Main Menu Is accessed via Diagnostics >> Technician Diagnostics

When using your CE key disk, the System Application main menu will appear as shown above. If your key disk is not accepted, Item 1 (Device Diagnostics) will be replaced with Maintenance and you will not have access to the Device Diagnostics Menu screens. To download the APTRA System Application for Windows User Guide: http://ncrwss1.ncr.com/atmlevel2/Aptra Software Help Documents/Aptra System Application Menu Guide.pdf also http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication ID “B006-6167”

AB

C


2.9

SYSTEM APPLICATION FOR WINDOWS – EXAMPLE MENUs (cont.)

A B

C


2.10

Notes:

Diagnostics - General Information

3.1

Chapter 3 - Diagnostics General Information Additional diagnostics information and procedures can be found in the subsections for each specific ATM module and subsystem. CUSTOMER-SPECIFIC PROCEDURES FOR ACCESSING NCR DIAGNOSTICS (SYSTEM APPLICATION) ON NT MACHINES. Bank of America

1. Switch to SUPERVISOR, wait at least 5 seconds, Switch back to NORMAL.

2. Press the ENTER Key, should get screen that says PRESS ENTER TO CONT –

3. Press ENTER. PASSWORD is 475263. Choose # 50 - Vendor Menu.

4. With CE disk in, choose # 1 - APTRA Service Support.

5. If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad.

Chase Bank 1. Switch to SUPERVISOR. Should get REPLENISHMENT Menu. Choose #

50 - State of Health.

2. Or if SELECT Menu comes up, choose # 50 - Vendor Menu. Either way, you should get to the Vendor Menu.

3. With CE disk in, choose # 5 - Start Aptra.


Fidelity Investments 1. Open facia - If ATM has auto-supervisor, it will go to SUPERVISOR.

2. If no auto-supervisor, switch to SUPERVISOR. Either way, should get screen with LOGIN and DIAGNOSTICS choices

3. With CE disk in, touch the DIAGNOSTICS choice on the screen

4. If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad


3.2

customer-specific procedures for accessing NCR Diagnostics (SYSTEM APPLICATION) on NT Machines (continued) Fleet Bank

1. Switch to SUPERVISOR mode, wait a few seconds, press the CANCEL key.

2. You should get the SUPERVISOR MAIN MENU. Choose # 3 - 2nd Level Maintenance.

3. From 2nd Level Maintenance menu, with CE disk in, choose # 1 - Diagnostics.


VCOM 7-11

1. Lift the ATM hood - ATM will go into SUPERVISOR, or put the MODE switch in middle position.

2. At the Logon Screen - enter the password "1111" - should get Branch Aid Select Menu

3. With CE disk in, choose # 6 – Engineer

4. If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad

Wells Fargo 1. Switch to SUPERVISOR. If sitting at RED OUT OF SERVICE screen,

you may have to toggle the MODE switch. If all fails, reset the ATM and let it come up in NORMAL.

2. At the RED OUT OF SERVICE screen, switch to SUPERVISOR. PASSWORD is 932286.

3. From WELLS SERVICE MANAGER SCREEN - with CE disk in, ENTER "81" - Vendor Diagnostics.



3.3

CLEARING NVRAM Note: Be sure you have a print out of the current configuration before clearing NVRAM. Procedures for printing the configuration are located in Section 4 of this manual. Original, HI3, & ASB (TCM Motherboards) and ELSB (Standard PC Core)

1. Turn on switches 1, 8, and 13. 2. Reset the ATM for about 30 seconds or so. “NVRAM

Clear Test Passed” should display on the CRT. 3. Turn switches 1, 8, & 13 back to their original

positions and reset the ATM.

Diamond or Trent (Standard PC Core)

On Standard PC Cores using the Diamond and Trent motherboards, NVRAM is located on the SSPB. 1. Turn on switches 1, 4, and 6 on the SSPB. 2. Reset the ATM for about 1 minute or so. “NVRAM

Clear” should display on the CRT. 3. Turn switches 1, 4, and 6 off and reset the ATM.

PELE (NLX Core) 1. Turn on switch 6. Do not touch any other switches. 2. Reset the ATM for about 1 minute or so. “NVRAM

Clear” should display on the CRT. 3. Turn off switch 6 and reset the ATM.

PELE II (NLX Core) 1. Turn on switch 4. Do not touch any other switches. 2. Reset the ATM for about 1 minute or so. “NVRAM


Phantom (NLX) and PIVAT (ATX)

On NLX Cores with the Phantom motherboard, and ATM Cores with the PIVAT motherboard, NVRAM is located on the SSPA. 1. Turn on switch 3 on the SSPA. 2. Reset the ATM for about 1 minute or so. “NVRAM


SDC Slave Devices 1. Turn on switches 3 & 8 (SDC Level 0 test 4) 2. Reset the ATM and look at the LEDs on the device.

The LEDs will display the hex code for each test that is run. When the LEDs start blinking the test has been started and NVRAM is cleared.

3. Set the switches back to normal and reset the ATM.


3.4

ERROR REPORTING – TCM CORES AND ELSB There are two forms of error reporting on TCM Cores and Standard (LPX) cores with the ELSB: state of health error reporting and detailed error reporting. System board switch SW8 switches between each method of reporting.

• State of health error reporting - SW8 OFF • Detailed error reporting - SW8 ON.

During initialization and also in level 0 diagnostic start-up mode, SW8 acts as a toggle between the two reporting methods. If not running in level 0 diagnostic start-up mode, all errors are reported using detailed error reporting only (SW8 is ignored). State of Health Error Reporting State of Health Error reporting (SW8 off) allocates one system board LED per swappable module (with the exception of LED D16 - see below). If an error occurs then the LED associated with the module in error is switched on. Otherwise the LED will remain off. The 16 LEDs on the system board are defined as follows: Swappable Module LED System Board D1 VGA Upgrade D2 DRAM Bank 0 D3 DRAM Bank 1 D4 Reserved D5 Cache Memory D6 Flex Drive A D7 Flex Drive B D8 Fixed Drive C (0) D9 Fixed Drive D (1) D10 CPU D11 SCSI Controller D12 Reserved D13 Reserved D14 Reserved D15 Other D16 There is no error reporting on the CRT display when state of health error reporting is used.


3.5

State of health error reporting is only valid during Initialization and level 0 diagnostic Start-up mode. LED D16 - During state of health error reporting LED D16 is reserved for errors which are not allocated to any other state of health LED. Examples of errors causing LED D16 to be illuminated are as follows:

• bad switch setting • non-integrated PCCM/PCIFL/PCMIRLAN errors • keyboard error • non-Dundee CRT adapter error.

NOTE: To get more information on any of the above errors, toggle SW8 and go into detailed error reporting mode. Detailed Error Reporting When detailed error reporting is used (SW8 on), the test ID displays on LEDs D9 to D16 and the test result displays on LEDs D1 to D8.

D16 D15 D14 D13 D12 D11 D10 D9 D8 D7 D6 D5 D4 D3 D2 D1MSB Test ID LSB MSB Test Result LSB

Test ID - Except during initialization, the test ID is a binary value in the range 01H to 2DH indicating the test being executed. During initialization the test ID is always FFH or C1H to DAH if an initialization failure has occurred. Test Result - The test result reports as follows:

• LEDs D1 - D8 all off - test successfully completed • LEDs D1 - D8 all on - test currently executing • Other - test error code.

Detailed error reporting also gives an indication of which test is currently running, along with any errors, on the CRT display.


3.6

ERROR REPORTING – STANDARD, NLX, AND ATX CORES With the exception of the TCM cores, a State of Health LED is used to report the core’s State of Health during initialization and Level 0 Diagnostics. The location of the LED varies depending on the type of core.

• Standard PC Core – SOH located on the Mop-Up Board • NLX Core – SOH located on PELE, PELE II, or SSPA • ATX Core – SOH located on SSPA

The SOH LED is a bicolor LED with the following states:

• Amber (both red and green on) - level 0 diagnostics running • Green - level 0 passed • Red - level 0 failed

Detailed Level 0 diagnostic status can be obtained by viewing the ATM display. Additionally, there are diagnostic LEDs on the module that provides the self-service functionality, as follows:

• Standard PC Core – Level 0 Test Number displayed on SSPB (with Diamond or Trent*)

• NLX Core – Level 0 Test Number displayed on SSPA • ATX Core – Level 0 Test Number displayed on SSPA

* The ELSB used in the Standard PC core utilizes the same type of Level 0 reporting that is used on TCM cores.


3.7

LEVEL 1 DIAGNOSTIC TEST RESULTS

Information reported by Level 1 Diagnostics tests is presented as bytes of data returned by the module being tested. An example is provided below The ATM Diagnostic Code Book contains tables that assist with decoding the test results.

(Byte 0)

M-Status

The M-Status (Maintenance Status) is a single byte of data that summarizes the results of the diagnostic test. Generally, the text description below the M-Status will be similar to the description of the code in the ATM Diagnostic Code Book.

M-Data

The Maintenance Data bytes provide detailed data on the status of device. In many cases, M-Data will identify a specific component that is failed. At the very least, the M-Data will identify the area within the device that is source of the problem. For example, if the M-Status indicated a currency jam, the M-Data could indicate where the currency is jammed.

M-Data bytes are numbered sequentially from byte 0. The first (left most) byte = byte 0, the next byte = 1, the next = 2, etc.

Byte 0 is sometimes identified as the “Firmware Level Command.” When decoding M-Data, is is important to watch for these situations, because the meaning of the other M-Data bytes is different for various Firmware Level Commands.


3.8

M-Data is decoded in two different ways, byte representation or bit representation. With byte representation, you simply locate the matching hex code to determine the meaning of the data.

With bit representation, the data must be converted to individual, binary weighted, bits where each bit has its own significance. When using bit representation, bit 0 is the least significant bit (the right most bit) and bit 7 is the most significant bit (left hand bit).

T-Data

Some diagnostics reports offer T-Data, or transaction data, which just provides additional information about the module being tested.

FIGURE 4: SAMPLE OF T-DATA

A complete listing of the decoding information for the M-Status and M-Data bytes returned is in the 56XX ATM SAMM along with a description of each of the tests available for each module.

The 56XX Diagnostics Status Code NoteBook, B006-6273-A000, provides only the information to decode the data bytes for the hardware modules.


3.9

HEX CONVERSION CHART


3.10

INSPECTING AND HARDCOPYING THE EJ LOG FILE

If your terminal is running software release 4.0 or higher and uses the Electronic Journal (EJ) to record transaction data instead of the Journal Printer, you can inspect the EJ log on the CRT or the Operator panel. For more detailed information refer to the NDC+ Supervisors Reference Manual, D1-2487-E. To inspect the EJ Log File:

1. The ATM must NOT be in the middle of any settlement operations. 2. Turn off the SOH and TM-Alert display messages.HHHHTTTTTTGTTT 3. Press the FDK ‘I’ (top left) key on the facia or enhanced operator panel or

Key ‘ A’ on the basic operator panel. If a message ‘’NO IN SERVICE FUNCS’’ appears, you are not running EJ. 4. If you are using the facia or enhanced operator panel, a screen similar to the

one below appears showing the current end of the EJ file. If this screen does not appear, go to step 5.

*1911*1*R*4 10 09:00

EJ LOG INITIALIZED 10 18:00

*017*12/05/92*09.17* 12 09:17EJ STARTED BY OPER

*1911*1*R*4 25 13:03TYPE 31 18:05

CASSETTE+REJECTED=REMAINING+DISPENSED=TOTAL

PRESS <AUX> FOR HELP

00000000000000000000

FDKKEYS

'A'

'B'

'C'

'D'

FDKKEYS

'I'

'H'

'G'

'F'

If you are using the basic operator panel, a screen similar to the one below will appear.

*1911*1*R*4EJ LOG INITIALIZED OK

12 08:1012 09:00

5. Press the AUX key to display the help screen. If you are using the facia keyboard or the enhanced operator panel, the AUX key is the blank key located in the lower right hand corner of the numeric keyboard. The AUX key is labeled on the basic operator panel and located in the lower left hand corner. If you are using a touch screen as the input device, a template showing the AUX activated function positions is displayed.

6. Press the AUX key to exit the help screen.


3.11

EJ HELP SCREEN

After pressing the AUX key on the facia or enhanced operator panel, the following menu is displayed:

FDKKEYS

'A'

'B'

'C'

'D'

FDKKEYS

'I'

'H'

'G'

'F'

* EJ LOG INSPECTION *

HELP SCREEN

<< PRINT UP >>

<< NUM SEARCH DOWN >>

<< TIME SEARCH LEFT/RIGHT >>

PRESS <AUX> TO EXIT HELP MODE

If you are using the basic operator panel, the screen below will appear.

COMMANDS- A:PRNT B:UP C:NUM SEARCHD:DOWN E:TIME SEARCH F:LEFT/RIGHT

Command keys when inspecting the EJ Log When inspecting the EJ log, use the following keys: • FDK ‘A’ (facia/enhanced operator interface) or Key ‘B’ (basic operator

interface) – Scroll upwards • FDK ‘B’ (facia/enhanced operator interface) or Key ‘D’ (basic operator

interface) – Scroll downwards • FDK ‘C’ (facia/enhanced operator interface) or Key ‘F’ (basic operator

interface) – Scroll left/right • FDK ‘G’ (facia/enhanced operator interface) or Key ‘E’ (basic operator

interface) – Time search • FDK ‘H’ (facia/enhanced operator interface) or Key ‘C’ (basic operator

interface) – Number search • FDK ‘I’ (facia/enhanced operator interface) or Key ‘A’ (basic operator

interface) – Print • FDK ‘D’ (facia/enhanced operator interface) or ‘Enter’ Key (basic operator

interface) – Accepts the content of a position (Time and Numeric Search) • FDK ‘F’ (facia/enhanced operator interface) or ‘Clear’ Key (basic operator

interface) – Inserts an asterisk ‘wildcard’ (Time and Numeric Search) • Cancel Key – Exit EJ inspection mode • AUX Key – Enters and Exits the Help screen


3.12

EJ TIME SEARCH OPTION

This option allows you to search the EJ log for entries based on the time.

1. Press the TIME SEARCH key from the EJ Inspection menu. This is the FDK ‘G’ key on the facia/enhanced operator interface or Key ‘E’ on the basic operator interface.

If you are using the facia or enhanced operator panel, the screen below is displayed:

FDKKEYS

'A'

'B'

'C'

'D'

FDKKEYS

'I'

'H'

'G'

'F'

* EJ LOG SEARCH MODE *

COMMAND SUMMARY

<< FILE START SEARCH BACK >>

<< FILE END SEARCH FRWD >>

PLEASE ENTER TIME KEY!********


A:START B:SRCH BACKC:END D:SCRH FORWARDS TIME KEY:

!********

2. Enter the date and time in the numeric form mmddhhmm (month day hour

minute). The time is in the 24 hour format. If this is the first time you have used this option since entering EJ inspection, the key is filled with asterisks. An asterisk acts as a ‘wildcard’ character. The next time you use this option, the key will contain the date/time you entered previously.

3. Press the FDK ‘D’ key or Enter Key, without entering any data, if you want to accept the current content of a position in a field. If you want to leave a position in the field empty, press the FDK ‘I’ key or Clear Key. This fills the current position of the field with an asterisk.

4. Press the Cancel Key to cancel the time search and return to the EJ Log Inspection menu.

5. Once you have entered the date and time, press the SEARCH BACK key if you want to search backwards through the log for a matching entry. Press the SEARCH FRWD key if you want to search forwards for a matching entry. Press the FILE START or FILE END if you want to go to the beginning or end of the log without searching for an entry.


3.13

COPYING SECTIONS OF THE EJ LOG

This option allows you to copy sections of the EJ log to a printer or off-line disk. The log section is the current log data displayed on screen when working from the facia or enhanced operator panel. When working with the basic operator panel, the current log data includes the first line of data displayed for a total of 13 lines surrounding the first line. If you are at the start or end of the log, printing is centered on the first or last line. To print or copy sections of the EJ Log File:

1. Press the PRINT key from the EJ Inspection menu. This is FDK ‘I’ key on the facia/enhanced operator interface or Key ‘C’ on the basic operator interface.

If you are using the facia or enhanced operator panel, a screen similar to the one below is displayed:

FDKKEYS

'A'

'B'

'C'

'D'

FDKKEYS

'I'

'H'

'G'

'F'

*1911*1*R*4EJ LOG INITIALIZED

*017*12/05/92*09.17*EJ STARTED BY OPER

*1911*1*R*4TYPE


WHERE?- 0:DISK 1:RCPT 2:STMT

00000000000000000000

10 09:0010 18:00

12 09:17

25 13:0331 18:05


SELECT OUTPUT0:DISK 1:RECEIPT 2:STATEMENT

2. Enter the number of the printer or disk you want to copy the file section to and press the FDK ‘D’ key on the facia/enhanced operator interface or the Enter Key.

3. If an error occurs when the log section is being printed or copied, an error message is displayed. Notes:

• Clear printer SOH and fitness errors before printing • The 3 ½in. disks must be pre-formatted


3.14

4. If the log section is printed successfully, the following message is displayed

on the screen. LOG PRINTED OK

If the log section is copied successfully, the following message is displayed on the screen.

EJLOGSEG.xxx COPIED

xxx is an incrementing counter that is set to zero at a fresh start. 5. Each EJ log section printout and/or file on disk will contain 13 lines of data,

except at the start or end of the log. Along with this data, a header is added to provide the date and time the print or copy was made. The information that prints and placed on disk uses the same formatting.

* M/C 09/09/96 14:38:30 *

*1911*1*R*4EJ LOG INITIALIZED

*017*12/05/92*09.17*EJ STARTED BY OPER

*1911*1*R*4TYPE


00000000000000000000

10 09:0010 18:00

12 09:17

25 13:0331 18:05

When printing or view files that contain an EJ log section, the data will be

similar to the example above: Note:

• A text editor must be used when viewing the EJ log files.

ATM Configuration Procedures

4.1

Chapter 4 - ATM Configuration procedures 56XX/PERSONAS ATM CONFIGURATION PRINTOUT – NDC+

The ATM Configuration data should be printed out after completion of the installation of a 56XX ATM. This information should be left on site so it will be available to any Customer Engineer who may be required to replace a system board or disk drive.

1. PC set-up (CMOS) 5. Operating System version 2. Services present 6. Files versions 3. Communications 7. Local Configuration 4. Miscellaneous Interface and RS-

232

2 Line Rear Interface Enhanced Operator Panel & F/A

If possible, this information should be printed on the journal printer, so that it will all print on a single sheet. The write up that follows will print the items listed above, in order, and lists the step-by-step keystrokes required to produce this printout on the journal printer. Use the images above to determine the location of the keys.

1. Load the customer’s application program and enter Supervisors mode, from

the Select screen enter “7” (diagnostics), select “1” (configuration), select “1” (Setup), select “1” (OK), select “C” (print).

2. After the configuration prints, select “A” to return to the previous screen, select “C” (print) -NOTE- that the selection at “C” will then change to “display”, select “2” (services present).


4.2

3. After the above prints select “3” (communications), select “5” (all), select

“A”, to return to the previous screen.

4. After the above select “8” (terminal configuration), select “C“, and “2“.

5. Continue after the above by selecting “1“ (software) and “1“ again (operating system).

6. Continue by selecting “2“ (files) then return to the Select menu by entering “A“ four times.

7. From the Select menu enter “5“ then “1“. Hit the “Cancel“ key to get back to the Select screen.

8. From the Select menu enter “6“ then “1“. Hit the “Cancel“ key to get back to the Select screen.

2 Line Rear Interface Enhanced Operator Panel & F/A

Power Supplies & Power Distribution

5.1

Chapter 5 - Power Supplies & Power Distribution POWER SUPPLY TEST CONNECTOR

All ATMs will have an eight-pin test connector located near the ATM power supply. The drawing below identifies voltages that should be present on each pin.

POWER SUPPLY STATE OF HEALTH LED

The Power Supply SOH LED is located near the Power Supply Test Connector. LED State Power Supply Condition Green During normal operation of the PSU the LED signal will be high

and the external LED green. Solid Red On power up of the PSU the LED signal will be negative causing

the external LED to show red until the minimum voltages have been reached on all the outputs.

Flashing Red

If one or more of the PSU output currents reach their maximum sense level (for instance if there is a short within the terminal), the LED signal will go negative, causing the external LED to flash red every six seconds until the correct output currents have been re-established.

Off the external LED signal will switch off under the following conditions:

• P/S Good signal low • Failure of the external LED • Failure of the PSU. • Wrong voltage selection

NOTE: If the PSU’s overvoltage protection has latched, the AC input to the PSU should be switched off for at least 10 seconds before reapplying the power.


5.2

AC DISTRIBUTION – ASTEC AND SYSTEM POWER SUPPLY

The Safety Interlock Board is present on systems using the System PSU and the ASTEC PSU. It is located at the rear of the PC I/O Module (the L-shaped assembly under/behind ATM PC Core)

Connector pin assignments are provided in section 7.7 of the ATM SAMM.


5.3

AC DISTRIBUTION – SLIMLINE POWER SUPPLY

The Slimline Power Supply is described in Section 7.10 of the ATM SAMM.


5.4

AC DISTRIBUTION – SWITCH MODE POWER SUPPLY

* J11 is only present on the 435 Watt version. It is used to supply the

switched 24 VDC to BNA & CPM. The Switch Mode PS is described in section 7.11 of the ATM SAMM.


5.5

AC WIRING CONVENTIONS

Circuit U.S. Code Int’l Hot Black Brown Neutral White Blue Ground Bare or Green Green with Yellow Stripe DC DISTRIBUTION HARNESSES

DC Distribution harnessing varies by ATM class and model. Refer to the ATM SAMM for detailed wiring information.

• 56XX ATMs - Section 6.2.4 • 58XX ATMs – Section 6.2.5

H

G

N


5.6

POWER SUBSYSTEMS REFERENCE MATERIAL

Component/Module SAMM Section 56XX ATMs AC Power Distribution Components Chapter 7.7 System Power Supply Unit (650 W) Chapter 7.8 ASTEC Power Supply Unit Chapter 7.9 Slimline PSU Chapter 7.10 328W Switch Mode PSU Chapter 7.11 Uninterruptable Power Supply Chapter 7.12 personaS Temperature Control Chapter 7.13 Personas 86 Severe Environment Chapter 7.15 56XX ATMs DC Distribution - Cable Information Chapter 6.2.4 personaSXX (58XX) DC Distribution - Cable Information Chapter 6.2.5 Power Distribution Cable Information Chapter 6.2.7

POWER SUPPLY PART NUMBERS

Part Number Description 009-0009970 Slim Line Power Supply (5670, 5870, 5840) 009-0016713 P86 Power Supply (328 W Switch Mode PS) 009-0017914 P90E Power Supply (435 W Switch Mode PS) 5685-k315-v001 5684/85 Severe Environment Kit 007-9819640 Switch – power (on/off) 009-0005809 Switch – interlock/auto supervisor 998-0114979 AC Power Conditioner (to order call 800-257-0458) 009-0010001 Astec Power Supply 009-0017256 System Power Supply Unit (650 W) 006-4350006 10A 250V Slow Blow Fuse

ATM PC Cores

6.1

Chapter 6 - ATM PC CORES TERMINAL CONTROL MODULE

Boards and components you may see inside a TCM Core: • Original System board (SAMM Chapter

19) o Hard Disk and Flex Disk Drive o Disk interconnect board o TCM IO board o Bus board o Video Graphics Array board o Memory SIMMs (2mb – 16 mb) o PCCM (PC Communication Module)

• HI 3 System board (SAMM

Chapter 21) o Hard Disk and Flex Disk Drive o Extended Bus Board o Memory SIMMs (2mb – 16mb) o PCCM Port on the edge of the

board o Extended Beeper Volume

Control • Advanced System Board used in

5670 (SAMM chapter 21.4) o Removable 486 processor chip o Hard Disk and Flex Disk Drive o Memory SIMMs (4mb – 32 mb) o PCCM Port on the edge of the

board o Extended Beeper Volume

Control o 5670 I/O board o 5670 ISA Expansion board

NOTE: The ASB board can replace the Original and the HI 3 system boards using their existing components.

To clear NVRAM on TCM boards: Turn on Switches 1, 8, &13 and reset the ATM


6.2

TCM ELECTRONICS CORE TRAY

Boards and components you may see inside a TCM Electronics Core Tray: SAMM chapter 21.4

• Advance System Board • Removable 486 processor chip • Hard Disk and Flex Disk Drives • Memory SIMMs (4mb – 32 mb) • PCCM Port on the edge of the

board • Extended Beeper Volume

Control • 5670 I/O board • 5670 ISA Expansion board

ATM PC Cores

6.3

TCM CORE REFERENCES

Component/Module SAMM Section ISA - TCM System Board Chapter 19.1 ISA - TCM Bus Board Chapter 19.2 ISA - TCM Video Graphics Array Chapter 19.3 Disk Interconnect Chapter 19.4 ISA - TCM I/O Board (ATMs) Chapter 19.6 HI3 System Board Chapter 21.1 HI3 Bus Board Chapter 21.2 Miscellaneous Driver Board Chapter 21.3 Advanced System Board Chapter 21.4 5670 I/O Board Chapter 21.5 5670 ISA Expansion Board Chapter 21.6 Level 0 Diagnostics – ATM Cores Chapter 4.2.19 & 21 Level 1 Diagnostics – ATM Cores Chapter 4.3.19 & 21 Level 3 Diagnostics – ATM Cores Chapter 4.4.19 & 21

TCM CORE PART NUMBERS

Original TCM Core PNs Part Number Description 445-0645288 ISA- TCM Integrated System Board (with VGA) 445-0618183 ISA- TCM Integrated System PCB (W/O VGA) 445-0594340 ISA- TCM Bus Board 445-0596567 ISA TCM I/O PCB 445-0594340 ISA- TCM Bus Board 445-0600440 Disk Drive Interconnect Bd. 006-3502981 1 Meg SIMM 006-2003237 4 Meg SIMM 445-0595019 MEI Driver 445-0595010 Lead through driver 445-0596567 BUSboard W/Misc. I/F 445-0653664 Interlock PCB


6.4

HI3 TCM Core PNs Part Number Description 445-0645299 H13 System Bd.–Secure (with comms) 445-0645311 HI3 System PCB (With Comm) single VGA Memory 445-0613607 H13 System Bd.–NonSecure (with comms) 445-0607447 H13 Bus Bd. (with Miscellaneous Interface) 445-0610232 H13 Bus Bd. (without Miscellaneous Interface) 006-3502981 1 Meg SIMM 006-2003237 4 Meg SIMM 445-0600460 Miscellaneous Driver Bd. 445-0629230 HI3 Flex Cable 445-0610069 HI3 Hard drive cable

ASB Core PNs Part Number Description 445-0628979 Advanced System Bd. Secure with Comms 445-0628985 Advanced System Bd. Secure without Comms 006-2006236 486 DX 33 MHz Processor 006-2006815 486 DX 66 MHz Processor 006-2006234 486 DX266 MHZ Processor 006-3502862 4 Meg SIMM 008-0028805 16 Meg SIMM 006-2005744 Video memory upgrade (upgrade requires Qty 2) 006-2005854 SCSI Chip (Mounted on ASB) 445-0609853 SCSI Cable F/A 5674/75 445-0605869 SCSI Cable R/A 5674/75 445-0607803 SCSI Cable 5685/88 006-2006543 Cache Memory 445-0607447 H13/ASB Bus Bd. (with Miscellaneous Interface) 445-0610232 H13/ASB Bus Bd. (without Miscellaneous Interface) 445-0617100 5670 I/O Board 445-0615426 5670 Expansion Board ISA 445-0597360 PCCM 445-0629230 Flex Disk harness (HI3/ASB) 445-0610069 Hard drive Harness (HI3/ASB) 484-0048989 SCSI Interface PCB (Located in the ISA BUS)

ATM PC Cores

6.5

STANDARD (LPX) PC CORE

Boards and components you may see inside a Standard PC Core: SAMM chapter 23

486 Standard PC Core • 486 processor board (ELSB) • Memory SIMMs (4mb – 64mb) • Standard PC Core Miscellaneous Interface

board • Riser Card • 486 ISA Expansion board (5840 only) • 486 Expansion Board

PCCM port (optional) • Hard Disk and Flex Disk drives • Mop-up board • PC Power Supply • Cooling Fan Pentium Standard PC Core • Pentium processor board

Diamond or Trent • Memory SIMMs (8mb – 128mb) • Standard PC Core Miscellaneous Interface

board • Riser Card • SSPB board (Self Service Personality Board

PCCM port (optional) • Hard Disk and Flex Disk drives • Mop-up board • PC Power Supply • Cooling Fan


6.6

STANDARD (LPX) PC CORE ELECTRONICS CORE TRAY

Boards and components you may see inside a Standard PC Electronics Core Tray: SAMM chapter 23

486 Standard PC Electronics Core Tray • 486 processor board (ELSB) • Memory SIMMs (4mb – 64mb) • Standard PC Core Miscellaneous Interface

board • Riser Card

5870 Riser Card MCD Riser Card

• 486 Expansion board PCCM port (optional)

• Hard Disk and Flex Disk drives • CD-ROM • Mop-up board • PC Power Supply • Cooling Fan • LVDS Transmitter board Pentium Standard PC Electronics Core Tray • Pentium processor board

Diamond or Trent • Memory SIMMs (8mb – 128mb) • Standard PC Core Miscellaneous Interface

board • Riser Card • SSPB board (Self Service Personality Board

w/PCCM port (optional) • Hard Disk and Flex Disk drives • CD-ROM • Mop-up board • PC Power Supply • Cooling Fan

ATM PC Cores

6.7

STANDARD (LPX) PC CORE REFERENCES

Component/Module SAMM Section The Standard PC Core Chapter 23.1 Pentium Motherboards Chapter 23.2 Std PC Core Self - Service Personality Board Chapter 23.3 Std PC Core Miscellaneous Interfaces Chapter 23.4 Std PC Core Mop- Up Board Chapter 23.5 Std. PC Core Power Supply Unit Chapter 23.6 Entry Level System Board Chapter 23.7 REALmagic Maxima PRO MPEG Card Chapter 23.11 CT4170 Sound Blaster 16 Card Chapter 23.12 LVDS Transmitter Board Chapter 23.14 Internal Modems Chapter 23.15 Level 0 Diagnostics – ATM Cores Chapter 4.2.23 Level 1 Diagnostics – ATM Cores Chapter 4.3.23 Level 3 Diagnostics – ATM Cores Chapter 4.4.23

STANDARD (LPX) PC CORE PART NUMBERS

Parts used with the ELSB board Part Number Description 009-0013062 ELSB ROM BIOS V5.07 (Fixes screen blanking ) 445-0636517 ELSB 486 Processor W/Comm Secure (Field Use) for 58xx 445-0636518 ELSB 486 Processor W/O Comm Secure (Field Use)

PersonaS 40/74/75/84/85/88 5670 445-0636519 ELSB 486 Processor W/Comm STD Secure (Development

Use) PersonaS 40/74/75/84/85/88 5670 445-0636520 ELSB 486 Processor W/O Comm STD Secure

(Development Use)PersonaS 40/74/75/84/85/88 5670) 445-0623188 ELSB 486 Expansion PCB (15 & 25 pin)

PersonaS 40/74/75/84/85/88 5670 445-0623622 ELSB ISA Expansion PCB PersonaS 40 445-0623196 ELSB Expansion Harness PersonaS 40 445-0625598 ELSB Hard Disk Cable

PersonaS 40/74/75/84/85/8856XX 445-0626018 ELSB LCD Decoupling PCB - PersonaS 40/70 445-0624580 ELSB LCD Decoupling Harness PersonaS 40/70 009-0011248 ELSB LCD Backlite Inverter PersonaS 40 445-0633151 ELSB Misc I/O PersonaS 40 445-0650203 ELSB Misc I/O P70


6.8

Parts used with the ELSB board (continued) Part Number Description 445-0621274 ELSB Mop UP PCB PersonaS XX 56XX 445-0629221 Early ELSB Riser PCB 5670 (LPX Riser/No PCI) 445-0629026 Early ELSB Riser PCB 5870 (Has PCI) 445-0630367 Older ELSB Riser PCB 5870 (Has PCI) 445-0630383 Older ELSB Riser PCB 5870 (No PCI) 445-0621521 ASB/ELSB Riser PCB

PersonaS XX 56XX(Not for 5670 or 5870) 445-0623755 Color Operator Interface PersonaS40 445-0623755 Mono Operator Interface PersonaS40 445-0627590 Color LCD Display Unit PersonaS40 445-0627590 Mono LCD Display PersonaS40 445-0627874 Decoupling PCB 5670 445-0615426 5670 ISA Expansion PCB 5670 (Riser card used with

ASB) 445-0634319 Decoupling PCB PersonaS70 445-0634887 5870 P70 Lite Riser Card PersonaS70 445-0592810 5870 Operator I/F PersonaS70

** The ELSB 445-0621744 and 445-0621745 ship w/ bios chip # 11430. NOTE: (CANNOT BE USED ON 5670) This bios does not recognize thermal printers on the 5670. ELSB/LPX PENTIUM MEMORY SIMMs Part Number Description 008-0028798 4MB NO PARITY MEMORY SIMM 4 MB (ELSB) 008-0028800 4X 32 FP MEMORY SIMM 16 MB (ELSB) 006-2007400 4X 32 EDO MEMORY SIMM 70 NS 32 MB (Use with

Trent Pentium PCB only) 009-0011513 4X 32 memory SIMM 60 NS 32 MB (Use with Diamond

Pentium PCB) 009-0011965 4X 32 memory SIMM 60 NS 32 MB (Use with Trent &

Diamond Pentium PCB) 009-0011511 1M X 32 EDO SIMM Memory (60ns) 4 MB (Pentium) 009-0011512 2M X 32 EDO SIMM Memory (60ns) 8 MB (Pentium) 006-2005744 256K X 16 70ns 40 pin DRAM 2 MB (Pentium) 006-2006724 IC SOJ 42S4260 256K X 16 DRAM 2 MB (Pentium)

(VGA Memory) 009-0011519 256X16 EDO DRAM 60ns VGA Memory ELSB

ATM PC Cores

6.9

Standard (LPX) pc core part numbers (continued) Parts used with Pentium Motherboards Part Number Description 009-0011214 Pentium Processor Chip (100MHZ) PersonaS XX 56XX 009-0011576 Pentium Processor Chip (200MHZ) PersonaS XX 56XX 006-3503626 Pentium 3.5 Flex Disk PersonaS XX 56XX 445-0618859 Pentium Std PC Misc. I/F PCB PersonaS XX 56XX 445-0621274 Pentium Mop-Up PCB Personas XX 56XX 445-0632762 Pentium SSPB PersonaS XX 56XX 009-0011900 Pentium SSPB F/W PersonaS XX 56XX 009-0011174 Pentium Power Supply PersonaS XX 56XX 445-0634959 Pentium Trent Motherboard PersonaS XX 56XX 445-0627908 Trent Misc. I/F Cable PersonaS XX 56XX (This cable is

needed when you remove a Diamond Motherboard and replace it with a Trent)

009-0011543 Pentium Diamond PCB PersonaSXX,56XX 009-0011542 Pentium Diamond, No Audio PersonaSXX,56XX 008-0078207 Pentium Riser Card PersonaS74/75/84/85/88,56XX 445-0629206 LPX Riser PCB PersonaSXX 445-0630367 Riser Card (ISA/PCI slots) PersonaS70,5670 445-0630383 Riser Card (ISA slots) PersonaS70,5670 (no PCI) 445-0631815 Flex Disk Harness PersonaSXX,56XX 006-2007403 Cache Memory (25K) PersonaSXX,56XX 877-0107730 Trent CMOS Battery

Standard (LPX) PC Core SSPB Kits used with Pentium Motherboards Part Number Description 009-0011900 Pentium SSPB F/W PersonaS XX 56XX 445-0632762 SSPB W/Comms Secure (Field Use) 445-0629247 SSPB W/Comms STD Secure (Development Level,

required to load S4i) 445-0632764 SSPB W/Comms Non Secure (PC level) 445-0632765 SSPB W/O Comms Secure (Field Use) 445-0632766 SSPB W/O Comms STD Secure(Development Level,

required to load S4i) 445-0632767 SSPB W/O Comms Non Secure (PC Level)


6.10

NLX CORE WITH A PELE MOTHERBOARD Boards and components you may see

inside a NLX Core with a PELE motherboard: SAMM section 25

• PELE motherboard • Memory DIMMs • Riser Card • Hard Disk and Flex Disk Drives • CD-ROM • NLX Power Supply • Cooling Fan • Flex Disk Tamper switch • NLX ZICO board (PCCM) • NLX CAFU board • On-Board SDC circuitry Identifying Characteristics (vs. other NLX motherboards) • Integrated LCD Port • No USB ports • No LAN port

ATM PC Cores

6.11

NLX CORE WITH A PELE II MOTHERBOARD

Boards and components you may see inside a NLX Core with a PELE II motherboard: SAMM section 25

• PELE II motherboard • Memory DIMMs • Riser Card • Hard Disk and Flex Disk Drives • CD-ROM • NLX Power Supply • Cooling Fan • Flex Disk Tamper switch • NLX ZICO board (PCCM) • NLX CAFU board • On-Board Ethernet • On-Board SDC circuitry Identifying Characteristics (vs. other NLX motherboards) • Only NLX motherboard with integrated

LAN port


6.12

NLX CORE WITH A PHANTOM MOTHERBOARD

(PENTIUM II OR PENTIUM III)

Boards and components you may see inside a NLX Core with a Phantom motherboard: SAMM section 25

• Phantom motherboard • Memory DIMMs (16mb – 256mb) • Riser Card • Hard Disk and Flex Disk Drives • CD-ROM • NLX Power Supply • Cooling Fan • Flex Disk Tamper switch • NLX ZICO board (PCCM) • NLX CAFU board • SSPA Board (Self Service

Personality Adapter) Identifying Characteristics (vs. other NLX motherboards) • Only NLX motherboard with

integrated USB ports

ATM PC Cores

6.13

NLX ELECTRONICS CORE TRAY

Boards and components you may see inside a NLX Core with a Phantom motherboard: SAMM chapter 25

• NLX Motherboard • Riser Card • Hard Disk and Flex Disk Drive • CD-ROM Drive • NLX Power Supply • 5670 Power Supply • Miscellaneous I/O board • Audio Amplifier board


6.14

NLX CORE - PELE II MOTHERBOARD SWITCH SETTINGS

(Default Position in BOLD) Switchpack 1 ETHERNET DIS ETHERNET ENABLE/DISABLE SW1-1 Result OPEN DISABLE ON-BOARD ETHERNET CLOSED ENABLE ON-BOARD ETHERNET SER/PAR DIS AUX SERIAL/PARALLEL PORTS CONTROL SW1-2 SW1-3 Result OPEN OPEN DISABLE AUX SER/PARALLEL PORTS CLOSED OPEN ENABLE COM3 & PARALLEL, COM4 DISABLED OPEN CLOSED ENABLE COM3&4 & PARALLEL, COM4 AT 2E8H CLOSED CLOSED ENABLE COM3&4 & PARALLEL, COM4 AT 278H NVRAM CLR CLEAR NVRAM SW1-4 Result OPEN NORMAL OPERATION CLOSED CLEAR NVRAM SW1 “5” AUDIO DIS AUDIO ENABLE/DISABLE

OPEN DISABLE AUDIO CLOSED ENABLE AUDIO

SW1-5 Result OPEN DISABLE ON-BOARD AUDIO CLOSED ENABLE ON-BOARD AUDIO

ATM PC Cores

6.15

PELE II Motherboard Switch Settings (Continued)

Default Position in BOLD

SW2 - SELECT SDC I/O BASE ADDRESS

1 – 2 200H 2 – 3 210H

JUMPER SETTINGS: Default position in BOLD: J15 1-2 PC BEEP VIA AUDIO

.................................................................................................................................. 2-3 NO PC BEEP VIA AUDIO

J16 1-2 ATM SPEAKER BEEP ENABLE 2-3 ATM SPEAKER BEEP DISABLE J18 1-2 BIOS Emergency recovery mode. 2-3 Normal BIOS Operation. J19 1-2 NORMAL BATTERY OPERERATION 2-3 DISCONNECT BATTERY J20 Clock Generator Override (development purposes only) For Pentium 3 133MHZ FSB Processors only.

Not Fitted SDRAM Clock = SDRAM Speed (100/133MHz) Fitted SDRAM Clock = 133MHz


6.16

NLX PC CORE REFERENCES

Component/Module SAMM Section The NLX and ATX PC Core - Overview Chapter 25.1 The NLX and ATX Motherboard Chapter 25.2 NLX Riser Cards Chapter 25.3 NLX/ATX SSPA Board Chapter 25.4 NLX CAFU Board Chapter 25.5 NLX ZICO Board Chapter 25.6 Miscellaneous I/O Board Chapter 25.7 NLX Power Supply Chapter 25.8 NLX Miscellaneous Interface Board Chapter 25.9 DVI Daughter Card Chapter 25.11 Globetek S-1008 Board Chapter 25.13 Dual Serial Port RS232 PCI Card Chapter 25.14 Level 0 Diagnostics – ATM Cores Chapter 4.2.25 Level 1 Diagnostics – ATM Cores Chapter 4.3.25 Level 3 Diagnostics – ATM Cores Chapter 4.4.25

NLX PC CORE PART NUMBERS

Part Number Description 445-0643358 Pentium 2350/heatsink 56XX, PersonaSXX 445-0643359 Pentium 2450/heatsink 56XX, PersonaSXX 445-0646599 Pentium 3500/heatsink 56XX,PersonaSXX (WARP 4

requires USNDC+ S4I 05.00.00 or greater) 445-0654013 Pentium 3700 (heatsink) 56XX, PersonaSXX 009-0011538 IC Pentium 133NLX 56XX, PersonaSXX 009-0016181 IC Pentium 233 MMX 56XX, PersonaSXX 445-0639264 PCB Cafu Top Assembly 56XX, PersonaSXX 445-0642939 - CAFU Harness 56XX,PersonaSXX 009-0011148 12VDC Fan 56XX, PersonaSXX 009-0017255 NLX Power Supply 56XX, PersonaSXX 445-0618859 STD PC Misc. I/F PCB 56XX, PersonaSXX 445-0653676 - NLX Misc I/F PCB 5886/5665/5890/5878/5877 445-0641974 - NLX Compact Riser 56XX, PersonaSXX, PELE &

Phantom 445-0650203 - NLX Misc. I/O 56XX,PersonaSXX 445-0638340 - Zico Top assembly PCB 56XX, PersonaSXX 009-0013905 16MB DIMM 56XX, personaSXX

ATM PC Cores

6.17

NLX PC Core Part Numbers (continued) Part Number Description 009-0013906 32MB DIMM 56XX, PersonaSXX 009-0013907 64MB DIMM 56XX, PersonaSXX 009-0016169 128MB DIMM 56XX, PersonaSXX 009-0019130 256 MB DIMM, Pele 2, Pele 2.1 445-0656844 Pele Motherboard (secure) 56XX, PersonaSXX (Uses Zico

PCB) 445-0656845 Pele Motherboard (non secure) 56XX, PersonaSXX (Uses

ZICO PCB) 445-0671840 PELE II Motherboard (PC Secure) (requires US NDC+

05.04.03)(fixes ground noise problem) 445-0668481 (Pele II with ground noise problem & 3384) 445-0663385 PELE II Motherboard (Secure) (requires US NDC+

05.04.03) 445-0672079 PELE 2.1 BLUE Motherboard (Supports 1GHz Processor) 009-0017623 PELE II 566 MHZ Processor (HEATSINK 009-00180240) 009-0017622 PELE II Pentium PIII 850 (Heatsink 009-0018024) 009-0019130 PCB – Processor Pentium III, 1 GHz 445-0664162 PELE II Helga PCB (BIOS 009-0018307) used with Digital

LCD 009-0016169 PELE II 128 MB SDRAM (Same as PELE memory) 445-0664264

SSPA PCB (PC-secure) 56XX, PersonaSXX (PC-Secure is used for all ATM softwareloads)

445-0650190 NLX70 Riser PCB PersonaSXX. 5870 009-0011521 MPEG PCB 56XX,PersonaSXX 877-0152783 MPEG PCI Version 56XX,PersonaSXX 445-0648078 Helga Video PCB 56XX,PersonaSXX 009-0011762 Soundblaster 56XX,PersonaSXX 009-0018387 NLX Power Supply 5305/5303 445-0623193 "Y" Harness when adding CD drive - 445-0658094 Phantom Motherboard PersonaSXX (Supports PIII proc.)

(Uses SSPA)(requires Helga Video PCB) Same as Trimond 877-2229777 PELE II CMOS battery 445-0633976 Audio Amp PCB Stereo


6.18

Notes:

ATM PC Cores

6.19

ATX (PIVAT) COMPACT CORE WITH A ITOX MOTHERBOARD

Boards and components you may see inside an ATX Core with an ITOX motherboard: SAMM chapter 25

• ITOX Motherboard • BART Card • Hard Disk • Flex Disk Drive (Behind Cover) • CD-ROM Drive (Behind Cover) • ATX Power Supply • Lisa Card • On-board Ethernet • 4 USB ports • SSPA Board (Self Service

Personality Adapter)


6.20

ATX PC CORE REFERENCES

Component/Module SAMM Section The NLX and ATX PC Core - Overview Chapter 25.1 The NLX /ATX Motherboard Chapter 25.2 NLX/ATX SSPA Board Chapter 25.4 Miscellaneous I/O Board Chapter 25.7 NLX Power Supply Chapter 25.8 NLX Miscellaneous Interface Board Chapter 25.9 ATX – BART Board Chapter 25.10 DVI Daughter Card Chapter 25.11 ATX – LISA Board Chapter 25.12 Globetek S-1008 Board Chapter 25.13 Dual Serial Port RS232 PCI Card Chapter 25.14 Level 0 Diagnostics – ATM Cores Chapter 4.2.25 Level 1 Diagnostics – ATM Cores Chapter 4.3.25 Level 3 Diagnostics – ATM Cores Chapter 4.4.25

ATX (PIVAT) PC CORE PART NUMBERS

Part Number Description 009-0019308 ATX SOCKET 478 MOTHERBOARD 009-0019309 INTEL PENTIUM IV 2.8GHZ EMBEDDED

PROCESSOR 009-0019310 INTEL CELERON IV 2.0GHZ EMBEDDED

PROCESSOR 009-0019313 HEATSINK WITH FAN - PENTIUM 4 009-0019311 DIMM, 512 MB, DDR SDRAM, PC2100, CL2.5 009-0019312 DIMM, 1024 MB, DDR SDRAM, PC2100, CL2.5 445-0677845 SSPA, PC SECURE TOP ASSEMBLY 445-0678696 BART BOARD 445-0678676 LISA ASSEMBLY 445-0676947 HARNESS, PIVAT SLH 009-0019352 CABLE ASSEMBLY, ULTRA ATA 009-0019392 CABLE ASSEMBLY FLOPPY DISK DRIVE 445-0676948 HARNESS, PIVAT SB 445-0677000 HARNESS, PIVAT DISK SECURITY 445-0642939 CAFU NLX HARNESS 009-0019823 HARNESS, PC BEEP TO AUXILIARY IN

ATM PC Cores

6.21

DISK DRIVE REFERENCE MATERIALS

Component/Module SAMM Section Flexible Disc Drives Chapter 14.2 IDE Fixed Disk Drives Chapter 14.3 ATAPI CD-ROM Drive Chapter 14.5 Level 1 Diagnostics Chapter 4.3.14 Level 3 Diagnostics Chapter 4.4.14

DISK DRIVE PART NUMBERS

Part Number Description 009-0011170 540 MB Hard Disk Drive (CFS541A) 009-0011546 1.2Gb Hard Drive ST31276A (TCM, Standard, NLX) 445-0671657 2.1GB hard drive (Use with 386 TCM and HI3) 445-0671658 2.1GB hard drive (use with 486 ASB/ELSB/LPX Pentium) 009-0017230 4.3GB hard drive ST343XXA) (NLX Pele, NLX Phantom)

(Requires DFU Rel.05) 009-0017674 20.4GB ST320413A (NLX Pele,NLX Phantom) 009-0017609 10.2GB hard drive ST319211A (NLX Pele with Bios

V6.0.7 or above, NLX Phantom Bios V16.83 or above; USNDC+ 05.04 or above)

009-0018309 20.4GB ST320410A (NLX Pele, NLX Phantom) 009-0018310 40.8GB ST340810A (NLX Pele, Phantom; USNDC+

05.04.03 or greater; DFU release 06 or greater) 009-0011779 CD-ROM drive-CR585B 445-0631821 Flex Drive Cable (2nd drive) PersonaS 70 445-0623194 Flex Drive Cable 56XX,PersonaSXX 009-0019315 CDROM Drive 497-0416287 Backpack CDROM (plug to parallel port) 445-0638904 CDROM logic harness "Y" 009-0019315 DVD Drive 009-0011779 52X CD Drive 445-0631815 PC Core Flex cable 445-0625598 PC Core hard drive cable

OS/2 (NDC+) on TCM and LPX Cores requires 2.1Gb de-stroked drives:

• 445-0671657 2.1Gb HDD for original and HI-3 TCM cores

• 445-0671658 2.1Gb HDD for ASB (TCM), Standard (LPX) PC Cores

When loading APTRA software, use a 4.3 Gb or larger drive.


6.22

ATM DISKETTES

Part Number Description ID D539-0001-0000 FE Diagnostics Disk (Must have release 5.0 for NT) ID D539-0213-0000 VGA Setup Disk (2 Disk Set) 445-0618708 56XX Pre-boot Disk (See to Bulletin No. 95-0076) ID D539-0209-0000 VGA Format Utility (8 Disks) 603-9013226 3.5” Diskette Case

DISK DRIVE ERROR MESSAGES

symptom probable cause remedy 1 Wrong manufacturer’s hard drive installed.

Replace Hard Drive with a Conner/Seagate Drive.

2 Wrong low level disk format utility.

Use latest version of the format utility (4 disk set). Disks 1&2 for S4I; Disks 3&4 for S4. Prod. ID# D539-0209-0000 Release 02.00.01

3 No operating system loaded.

Load the disk suite loader.

4 Disk suite was copied under Win95

When you copy a load suite using Win95 it corrupts the boot sector of the bootable diskette.

5 Diskette is write protected You cannot write protect the load suite diskettes.

Message: SYSTEM HALTED NO SYSTEM DISK 6 Disk set to the wrong type

in the BIOS. Any disk that is more than 528MB and using S4 (not S4I) software must be set to type 8 before formatting.

Message: OS/2 – sys2025 or OS/2 – sys2027

1. Wrong drive type 2. Bringing up a personaS 86 ATM or a ATM with Windows NT software, with the FE Key Disk in the flex disk drive.

Go into PC Setup and check drive type. Remove the FE Key Disk from the flex disk drive and reboot.

Video and Graphics

7.1

Chapter 7 - SDC Subsystem

The SDC sub-system consists of the following hardware elements:

• the Master Node, • the SDC Link, and • the Slave Nodes

Depending on the type of ATM Core, the logic for the Master Node is located on the motherboard, the SSPA, or SSPB.

SDC Master Node Implementation

Hard Disk

Flex Disk CRT

ATX

NLX

Standard

TCM

CPU SDC

Master Node

Original TCM HI-3 ASB

ELSB Diamond SSPB

Trent SSPB PELE

PELE II Phantom SSPA

PIVAT SSPA

* These devices may use RS-232 Interface ** Statement printer may use RS-232 or Parallel Interface

Dispenser

Depository

Encryptor

Card Reader *

Touch Screen

Journal / Receipt Printer *

Statement Printer **

Operator Panel

Customer Keypad & FDK Keys


7.2

NVRAM CLEAR

NVRAM on the SDC Interface Controller for the Slave Nodes is used to store the program code (device driver) for the device and Device Status (State of Health) information.

When an SDC Slave device is powered up for the first time, it is able to do little more than communicate over the SDC link. Further program code, sometimes referred to as “downloaded firmware,” is required to allow each device to perform its proper functions.

When the ATM is powered up or reset and the Master Node polls the Slave Nodes, the Slave Node will reply to indicate whether or not it has good “downloaded firmware” in NVRAM. If not, downloading is initiated automatically by the application program.

State of Health data is also held in NVRAM on the slave nodes. This includes replenishment data such as the information about when a print-head or ribbon is due for replacement.

Corrupted NVRAM can cause a wide range of symptoms. It is recommended that you clear NVRAM on the device as part of your troubleshooting before replacing the device. Procedures for clearing NVRAM on SDC Master Nodes and Slave Nodes are found in the Diagnostics – General Information section.

MINIMUM HARDWARE CONFIGURATION

The following hardware must be present to successfully load the ATM application (to the extent that you will be able to access supervisor functions).

• the power supply,

• the system processor,

• flex drive A,

• fixed drive C,

• the fascia monitor (output device), and

• Encryptor

• The fascia keyboard (input device)

Video and Graphics

7.3

MISSING SDC DEVICE

If a Slave Node is defective and does not respond to the Master Node during initialization, the ATM will configure itself without that device and no error message will be generated until the application program attempts to use that device.

To determine if the problem might be caused by the SDC link wiring, a rework/patch cable (part # 445-0612453) is available. This cable can be connected into or, in some cases, in place of the existing cabling within the ATM.

MISSING ENCRYPTOR/KEYBOARD

The only SDC Slave Node that must be present on the link is the Encryptor board. The encryptor is normally mounted within the fascia keyboard assembly. The system must be able to communicate with this device or the ATM application will not load successfully. The error condition that you will observe varies depending on the software version.

• NDC+ will give a message "... no keyboard(s) attached."

• APTRA Edge will give a message “switch to normal.”

• APTRA Advanced NDC will continuously reboot.

The SDC rework cable can be used as described in the preceding section to determine if the problem is caused by cabling, an encryptor failure, or another device on the SDC link.

STREAMING SDC DEVICE

Only one SDC device may transmit on the link at a time. If a Slave device is in a streaming condition (continuously transmitting), the SDC master node will not be able to poll. As such, it will not be able to detect the Encryptor/Keyboard or any other SDC slave devices on power up. Therefore, the ATM will exhibit the same symptoms as described above and the same troubleshooting method can be used.


7.4

“DEAD” ATM

A faulty device on the SDC link can lock the ATM into a reset condition. This may result in a State of Health failure at the core (Red SOH LED) and no Level 0 tests being executed.

To determine if an SDC device is responsible for the condition, disconnect the SDC link from the core and power up. If the core passes its Level 0 tests, it is highly probable that a Slave Node has failed. To determine which device is causing the problem, reconnect the SDC link to the core and then disconnect slave devices from the link individually or several at a time until the problem device is found. SDC DEVICE BEHAVIOR ON APTRA ATM’S

This table outlines how the ATM will react to missing or failed SDC devices when running Standard Aptra Edge and AANDC.

Device Aptra Edge (Standard) AANDC 2.05.XX AANDC 2.06.XX

MCRW No Reboot No Reboot No Reboot 40 Col. Thermal Receipt No Reboot No Reboot No Reboot

80 Col. Thermal Statement

Reboot & device missing



Cash Dispenser Reboot & device missing

Reboot & App won’t start


Depository Reboot & device missing



EPP/BAPE Keyboard

Reboot & “Switch to normal”

Reboot & Persistent Restart


Pri Node (Pele II, PIVAT or SSPA)

Reboot & “Switch to normal”



Video and Graphics

7.5

SDC DEVICE ADDRESS (LINK NODE) TABLE

Address Device 0000 SDC Primary node (i.e. SSPB, SSPA, on-board SDC for

the PC Motherboard). 0001 MCRW (including DIP, CIM, Smart card etc) 0002 Touch Screen. 0003 Alpha Keyboard (Hi Bape controller / EKC controller) 0004 Receipt Printer 0005 Journal Printer 0006 Statement Printer 0007 Encryptor module (This is considered separate from the

Keyboard, but may be the same combined module). 0008 Video Disk 0009 Currency Dispenser (first currency dispenser module if

multiple dispenser installed on same SST). 0010 Operator Keyboard (BOP / EOP) 0011 Miscellaneous Interface (the board that controls Alarms,

Night Safe, Indicators, Proximity Detector, MEI). 0012-0014 Not Used (and therefore should never appear in these

types of escape). 0015 Depository. 0016 SDC RS232 #1 (Camera, Door Access, Signage). 0017-0019 SDC RS232 #2 - 4 (if fitted). 0020 Touch Screen #2 (if second Touch Screen fitted to a

unit). 0021 Receipt Printer #2 (if second Receipt Printer fitted to a

unit). 0022 Journal Printer #2 (if second Journal Printer fitted to a

unit). 0023 Statement Printer #2 (if second Statement Printer fitted

to a unit). 0024-0025 Not Used. 0026 Reserved for Document Processing Module. 0027 Coin Dispenser. 0028-0029 Reserved (not used). 0030 40 column Thermal Printer. 0031-0037 Currency Dispensers #2 - 8 (if more than one Currency

Dispenser fitted to the system). 0038-0063 Not used. 0064-0095 Reserved for Burn-In mode. 0096-0127 Not used.


7.6

SDC SUBSYSTEM REFERENCE MATERIAL Component/Module SAMM Section SDC Bus Cable Information Chapter 6.2.6 Standard PC Core Self Service Personality Board (SSPB) Chapter 23.3 NLX/ATX Core Self-Service Personality Adapter (SSPA) Chapter 25.4 Level 0 Diagnostics - SSPM/SDC Chapter 4.2.6 Level 1 Diagnostics – SDC Service Chapter 4.3.6 Level 3 Diagnostics – SDC Service Chapter 4.4.6

SDC PART NUMBERS Part Number Description 009-0011900 Pentium SSPB F/W PersonaS XX 56XX 445-0632762 SSPB W/Comms Secure (Field Use) 445-0629247 SSPB W/Comms STD Secure (Development Level,

required to load S4i) 445-0632764 SSPB W/Comms Non Secure (PC level) 445-0632765 SSPB W/O Comms Secure (Field Use) 445-0632766 SSPB W/O Comms STD Secure(Development Level,

required to load S4i) 445-0632767 SSPB W/O Comms Non Secure (PC Level) 445-0664264

SSPA PCB (PC-secure) 56XX, PersonaSXX (PC-Secure is used for all ATM softwareloads)

445-0612453 Cable, SDC rework (Use for SDC testing and repair)

Video and Graphics

8.1

Chapter 8 - Video and Graphics

VIDEO AND GRAPHICS REFERENCE MATERIAL

Component/Module SAMM Section 12in. VGA Colour Monitor Chapter 11.5 10" Colour Monitor (CD10012XX) Chapter 11.6 5670 10 Inch VGA Mono Monitor Chapter 11.7 Twelve Inch Greyscale Monitor Chapter 11.11 10" Colour Monitor (Y0P9151) Chapter 11.12 568X Ten Inch Sunlight Viewable Monochrome Monitor Chapter 11.13 Hughes Highbright(TM) Color Display Model HCD840F Chapter 11.16 15 Inch Colour Monitor Chapter 11.18 Colour LCD Chapter 11.19 Greyscale Liquid Crystal Display Unit Chapter 11.20 EMCO Sunlight Readabale Colour Display Chapter 11.21 568X EMCO 10 in. VGA Colour Monitor Chapter 11.23 568X Emco 10 Inch VGA Monochrome Monitor (MD10012GY)

Chapter 11.25

14 Inch EMCO VGA Colour Monitor (CD4018XX) Chapter 11.28 7.7 Inch Colour Liquid Crystal Display Module Chapter 11.29 15in. LCD with Touchscreen Chapter 11.30 10 Inch XGA Colour Monitor (CD10062XX) Chapter 11.31 High End LCD Graphics Adapter Chapter 11.32 12.1 Inch SVGA Sunlight Readable Colour Display Chapter 11.33 15 in. Analog LCD with Touchscreen Chapter 11.34 8.4 Inch SVGA Sunlight Readable Colour Display Module Chapter 11.35 12.1 Inch SVGA Std Brightness Colour Display Module Chapter 11.36 Universal 12.1 Inch Standard Brightness Colour Display Chapter 11.37 Level 1 Diagnostics – Video/Graphics Chapter 4.3.11 Level 3 Diagnostics – Video/Graphics Chapter 4.4.11


8.2

VIDEO AND GRAPHICS PART NUMBERS

009-0017176 8.4 inch sunlight readable LCD display ( requires power harness 445-0647962)

009-0016720 12.1 inch SVGA sunlight readable display of P 86 009-0010072 Hughes Aircraft 10" sunlight viewable color monitor 998-0813321 5685/88 CRT Sunlight Sensor 009-0008450 5685/88 CRT Facia Glass (Green) 009-0009609 5685/88 CRT Facia Glass (Clear) 009-0008445 Privacy filter - (12 inch CRT) 009-0011972 14” Color (5674/75) 445-0634386 FDK Plastic Adapter* 445-0632503 Dust Seal Gasket*

* Dust Seal Gasket and FDK Plastic Adapter are required when replacing

12” display on 5674/75. VIDEO AND GRAPHICS TROUBLESHOOTING TIPS

symptom probable cause remedy Display not bright enough (especially at night)

1 Brightness and or contrast out of adjustment

Adjust brightness and or contrast on CRT

Note: Only 568X ATMs have an ambient light sensor in the facia above the CRT.

2 Ambient light sensor unplugged from CRT

Reconnect plug on top of the CRT

3 Defective ambient light sensor

Replace ambient light sensor

4 Dirty ambient light sensor

Clean ambient light sensor

Encryption

9.1

Chapter 9 - Encryption VERSIONS

BAPE The original version BAPE board is located in the safe under a security cover. A pair of microswitches on the board provides battery support to an area of memory where the encryption keys are loaded. If the cover plate is removed, the switches relax and the encryption keys will be lost. HI-BAPE A newer version of the BAPE, referred to as the HI-BAPE, is so named because it incorporates most of the circuitry of the original board into a single chip. There are two version of the HI-BAPE:

• The three connector version Hi-BAPE is located in the keyboard housing and the six connector version of this board that will be located in the safe.

• The high integration of the circuitry on this board makes it physically smaller but it also makes it much more sensitive to ESD damage.

EKC The Encryptor Keyboard Controller is not commonly used in the Americas but is used in Europe. When featured in the ATM, it performs the same functions as the BAPE and is located in the keyboard housing Encrypting Pin Pad (EPP) An EPP is a hardware device that replaces the keypad and enciphers the consumer-entered PIN inside a secure module directly at the keypad. The EPP also performs the DES operations for message authentication, local PIN verification and key transport. An EPP Service Utility (NCR S/W ID G531-1015-0000) provides the capability to diagnose basic EPP faults, repair ‘Internal Error’ conditions, and reset the EPP back to a factory state independent of the application that is resident on the ATM hard drive.

Caution: Do not separate the EPP Security Module from the Keyboard PCB. This will render the security module inoperable and the EPP must be replaced.


9.2

ENCRYPTION KEYS POLICY

Description: SST – NCR POLICY INFORMATION RELATIVE TO DES ENCRYPTION KEYS FOR ATMS INSTALLED IN THE UNITED STATES. Date: January 26, 2000 To: Distribution. From: David W. Henderson VP-Customer Support Services, Americas Location: Dayton, OH. SDC / 4 Phone: 937-445-4777 or V+622-4777 This letter is to convey specific NCR policy information relative to DES encryption keys for ATMs installed in the United States. NCR’s preferred practice with Data Encryption Standard (DES) keys is that it remains a customer responsibility. This is in the best interest of the banks due to the security exposure created by improper key loading and potential exploitation of the encryption key. There has been movement in the industry spearheaded by EFT networks and the American National Standards Institute (ANSI) to raise the awareness of proper key management practices. While some organizations have made effort to change their ATM encryption key practices to randomly generated, secret keys, and to reload the keys correctly (with 2 people), others opt against strict adherence to correct key loading procedures and focus on quicker ATM restoral and reduced operational costs. For some time now, NCR CEs have been loading encryption keys on behalf of ATM customers, either a complete set of “dummy” codes or partial/split DES key loading. CEs have performed this service at the time of initial installation, during remedial service activity and as a result of extenuating circumstances such as power failures or lightning storms. In most cases, NCR has not taken any protective measures to clear CEs of liability associated with potential fraud, nor are we charging additional fees for this service.

Encryption

9.3

ENCRYPTION KEYS POLICY (continued) While NCR’s preferred business practice is to have customers retain responsibility of encryption key loading, NCR may agree to perform the service, subject to the specific terms and conditions outlined in the attached letter. Effective March 1, 2000, NCR will cease performing any encryption key loading for customers who have not signed the attached letter. Account Support Managers will be presenting NCR’s defined position on DES keys and the customer letter to their relevant accounts over the next several weeks. TMs should educate CEs on the new policy and work with any geographic accounts for which we presently load encryption keys. In instances where we do perform encryption key loading, keys or loading procedures must not be published in SAMM manuals or any NCR documentation. NCR personnel should treat customer DES keys as confidential information and not document or retain the keys in any format that identifies the customer or leave the keys at any customer location. Please direct any questions to Tish Williams (VP622-2216), Dave Radjewski (VP622-5239) or CS ATM Product Management.


9.4

ENCRYPTOR REFERENCE MATERIAL Component/Module SAMM Section Basic Alpha Pinpad Encryptor Chapter 10.1 Encryptor Keyboard Controller Chapter 10.2 High Integration - Basic Alpha Pinpad Encryptor Chapter 10.3 Encrypting Keyboard Controller Security Module (EKCSM) Chapter 10.4 Encrypting Pin Pad Chapter 10.5 Alphanumeric Encrypting PIN Pad Chapter 10.7 Level 0 Diagnostics Chapter 4.2.10 Level 1 Diagnostics Chapter 4.3.10 Level 3 Diagnostics Chapter 4.4.10 Information on loading Encryption Keys is located in the following manuals.

• NCR NDC+ Supervisor Guide • Aptra Advance NDC Supervisor Guide • Aptra Edge Supervisor Guide

ENCRYPTOR PART NUMBERS

445-0589775 BAPE 445-0612928 Hi-BAPE, 3-connector version 445-0613507 Hi-BAPE, 6-connector version 445-0675615 Assy EPP BAPE Secure Mode

Input Devices

10.1

Chapter 10 - Input Devices REFERENCE MATERIAL

Component/Module SAMM Section Basic SDC Operator Panel Chapter 15.4 Moving Key Keyboards Chapter 15.5 Twelve Inch Trouch Screen Chapter 15.6 Front Operator Panel Chapter 15.7 Enhanced Operator Panel Chapter 15.8 Keyboard Heater Chapter 15.9 VGA Enhanced Rear Operator Panel Chapter 15.12 Operator Interface Board Chapter 15.13 Surface Wave Touchscreen Chapter 15.14 Signature Capture Module Chapter 15.15 Barcode Reader Module Chapter 15.16 Exterior Touchscreens Chapter 15.17 Level 0 Diagnostics Chapter 4.2.15 Level 1 Diagnostics Chapter 4.3.15 Level 3 Diagnostics Chapter 4.4.15


10.2

EPP PART NUMBERS 445-0675615 Entire Secure EPP The EPP keyboard requires 4 Possible parts to get the whole assembly 445-0660115 EPP KEYBOARD S-STEEL, US (keyboard

only-not the whole thing) 445-0660015 EPP KEYBOARD POLYCARB 445-0661000 EPP MODULE-SEC. ASSY 445-0661901 EPP SDC I/F ASSY. When a keyboard is replaced there are 3 seals needed. 445-0661811 Front seal--7 inches long. 445-0661812 2 Square pieces. 445-0661826 that go around the keyboard 445-0596700 Ansi/EPP EOP keyboard overlay OTHER KEYBOARD PART NUMBERS

445-0606916 Enhanced Operator Panel (whole assembly) 445-0596700 EOP keyboard overlay 5675-k936-v001 5674/75/84/85/88 Braille Keycap Upgrade

(USA) 5685-k927-V001 5685/88 Sliding Operator Panel 5684-k927-v001 5684 Sliding Operator Panel 5674-k944-v001 5674/75 Tactile FDK Upgrade 5674-k180-v001 5674/75 16 Key Tactile Keyboard 5675-k630-v002 5674/75/84/85/88 Enhanced Operator Panel 009-0007912 Key membrane - 16 key 009 0008687 FDK Key membrane - 4 key - (12 inch CRT) 009 0007913 FDK Key membrane - 4 key - (10 inch CRT) 445-0592899 16 Key Braille Keyboard

Input Devices

10.3

TROUBLESHOOTING TIPS

“No Keyboards Attached”

symptom probable cause remedy 1. Open or shorted SDC cable.

Check SDC connections J4 & J5 at the TCM I/O PCB. Use the SDC rework cable 445-0612453 and level 0 tests to isolate problem area. 2. The Standard PC Core. Check cable connection from J6 (SSPB) or J1 (486 expansion board) to J1 on the Misc I/F or PC Distribution board. (Black cable has a VGA 15 pin connector that is plugged into the front of the PC core.)

3. One or more SDC slave device(s) transmitting data on the SDC link.

Disconnect device from the SDC link to determine if the link comes up. Check SDC slave device(s) LEDs and switches for level 0 Test #6. Set switches to the normal mode positions.

4. All three facia keyboards unplugged.

Plug in at least one of the three facia keyboards.

5. Corrupted NVRAM on Encrpytor PCB

Clear the Encrpytor NVRAM by using SDC level 0 test 4 or 5 and reset the ATM. Note: The encryption key set must be reloaded.

‘S4CKM NO KEYBOARDS ATTACHED’

Or ‘SWITCH TO NORMAL’ Or Continuous Restarts

6. Defective Encrpytor PCB. “Caused by improper handling or packaging”. Note: The HI BAPE is very susceptible to ESD damage. Handle with care.

Replace the encryptor board using proper ESD procedures. Note: The HI BAPE board must be packaged in a pink non-conductive bag. Do not use a black static bag.Do not unplug or plug in the cables with power applied to the ATM. Note: The encryption key set must be reloaded.


10.4

Notes:

Electronics and Communications

11.1

Chapter 11 - Electronics and Communications

OS/2 TCP/IP COMMUNICATION DIAGNOSTIC TESTING

The following steps should be taken if the ATM will not communicate with the host and the bank’s Help Desk has tested and confirmed that there is no host issue to prevent communications. DO NOT PROCEED WITH THESE TESTS IF THE HELP DESK IS TESTING AND CONFIRMING THEIR NETWORK. Only proceed if the Help Desk has confirmed there are no apparent network issues on their side. The point is not to have both parties diagnosing a problem and in the end not knowing what solved the problem. Inform the Help Desk you are about to begin local tests.

1. Verify your ATM does not have any non-communication errors, SOH messages, or conditions prior to starting. Does the ATM function properly through all hardware tests? Does it exit SUPERVISOR mode properly and go into NORMAL mode properly without any abnormal conditions, errors, or sounds?

2. Confirm the CAT5 cable is firmly and properly connected in the RJ45 connector at ATM NIC. The other end of the CAT5 cable may go to a smart jack on the wall, to a switch, and eventually to the router locally near the ATM.

3. Observer any activity LEDs on the NIC and router or switch to indicate connectivity

4. Obtain the full TCP/IP parameters from the host network and confirm by doing a printout of your current communication configuration loaded in the ATM that all parameters match what the host provided.

Can the ATM now make a connection with the host network and receive a download? If not proceed:

1. In Diagnostics select "Extra Features"

2. Select "IBM TCP/IP Diagnostics" You will then get the following options

• Display Comms Config - This will display your IP address in decimal format

• Copy Config Files to Flex


11.2

• Internal Ping - Pings the ATM using the local loopback address 127.0.0.1 (7F 00 00 01). Similar to the PCCM Loop1 test.

• General Ping - Allows you to enter an IP address to ping. Entered in HEX. This would allow you to ping the local router or Base 24 Server (Host) address entered in the TCP/IP App Access protocol config or any other address.

• Server Ping - Pings the Server address entered in the IBM TCP/IP SSE protocol config. This is also the same address that the ATM pings every 60 seconds to test TCP/IP comms for the State Of Heath.

Suggested method of testing

1. Internal Ping - If this fails replace the network card.

2. Use General Ping to ping the Terminal IP address - If this fails there is network problem. Continue to step 3 to further isolate the problem.

3. Use General Ping to ping the Router IP address - If this fails you have a cable problem or a router problem. Check for link lights on the card and the router port.

4. Server Ping - If the first three tests pass and this fails there is a network problem between the host and the router. This test may only ping the router if that is the address used for Server IP in the IBM TCP/IP SSE config.

5. Use General Ping to ping the Server IP address used in the TCP/IP App Access config. (NOTE: for Wachovia, use the Base 24 HOST IP in this test obtained from the Wachovia Help Desk. Good working example is for PROD225 use IP 162.111.82.47 and convert it to HEX = A2.6F.52.2F). - If the first three tests pass and this fails there is a network problem between the host and the router.


11.3

Additional Information & Tips.

1. It is normal for the ATM to reset twice after you enter the TCP/IP comms configuration.

2. The Comm Light on the Operator Display will not blink when using TCP/IP comms on NDC+ based applications. There are usually "link" and "activity" lights on the network card itself.

3. The *** level SOH message "THIRD PARTY S/W - SERVER FAIL - INSPECT SERVER NOW" indicates that there is no TCP/IP comms connectivity. Could be local or host issue.

4. If you see "ERROR: Network adapter not found or not responding ERROR: Initialization failure. Driver will not be installed. Press any key to continue..." on boot up of the ATM, there is a problem with the Network card in the PC core. The only way to get by this error is to install a working network card or resolve any resource conflicts by removing other expansion cards in the PC core. Pressing a key on a keyboard will not allow you to continue.

5. If the ATM begins a download but immediately aborts the load (host will have to verify this) then reload and verify your MAC parameter is correct. Confirm with the Help Desk that they have the ATM remotely configured for “FULL MACing” and not “SELECTIVE MACing at their BASE 24 Server level.


11.4

TCP/IP TEST – PING ATM VIA LAPTOP

Procedure: ATM PINGING INSTRUCTIONS Tools required:

1. CE’s Dell Laptop (directions below are specific to Windows 2000/XP based software, if you are running an earlier version of Windows, your prompts may be slightly different).

2. Crossover RJ45 cable (purchased at Radio Shack, CompUSA)

NOTE: ALL IP VALUES ENTERED WILL BE IN DECIMAL FORM AND SHOULD NOT BE ENTERED IN CONVERTED ATM HEX.

1. Connect CROSSOVER cable your laptop’s RJ45 connection on the right edge of your laptop directly to 3COM card installed in the ATM.

2. Left click on START

3. Scroll up to SETTINGS, then left click on CONTROL PANEL.

4. Select Network and Dial Up Connections and choose LOCAL AREA NETWORK and double click on it.

5. Click on Properties and Scroll down to the INTERNET PROTOCOL (TCP/IP) and click once to highlight it.

6. Click on Properties.

7. Click on Specify an IP ADDRESS.

8. Enter your ATM IP and INCREMENT the value of the last entry by 1. Example: ATM IP is 10.26.64.12, you would configure your LAN card by entering 10.26.64.13.

9. Click OK to accept the entries and Laptop will ask to be rebooted.

10. After the laptop reboots, left click on START, left click on RUN, type "COMMAND" and click OK. This will get you to an MS-DOS Prompt.

11. At the MS-DOS prompt, type in PING (atm IP), example "PING 10.26.64.12" and hit enter to begin the pinging process. Pinging Test results will display immediately.

A SUCCESSFUL TEST PROVES THE LAPTOP CAN LOCATE THE NIC AT THE ATM AND THE HOST SHOULD BE ABLE TO DO AS WELL IF THERE IS CONNECTIVITY.


11.5

TCP/IP TEST – PING NETWORK DEVICE VIA LAPTOP To PING the server, router or any other device in the network.

1. Connect the VENDOR INSTALLED CAT5 CABLE that is supposed to connect to the ATM NIC to your laptop’s RJ45 connector.

2. Follow the same procedure to configure your Laptop’s LOCAL AREA NETWORK settings, but in this process you will enter the specific ATM IP for your atm.

3. Left click START, left click RUN, type COMMAND and click on OK. 3. Type in "PING IP ADDRESS" of the server, router or any device in their network (including a current live but previously installed ATM or the workstation that the Wachovia Help Desk support person is working from) example "PING 10.26.64.12"

4. Hit the ENTER key to initiate the Pinging test.

5. The test results will display immediately. At this point with your laptop still connected to the CAT5 cable, have the host try to ping the ATM IP (which you have currently have loaded and configured in your laptop). If the host can ping the laptop then the host should be able to PING the ATM. A successful test proves the host can see a device all the way through the router, switch, cables to the end connected device (ATM or laptop). After all the testing are completed, you will need to restore your laptop’s LOCAL AREA NETWORK configuration. Follow the same process but instead of clicking on "SPECIFY AN IP", you will click on "OBTAIN AN IP" click on OK and answer "YES" to when asked to reboot. *****The results of pinging the ATM directly will determine whether or not your 3COM Ethernet card is properly functioning. If the results are "GOOD REPLY" you may technically inform the customer that any communication failure is not an ATM issue. One final time: Double check to make sure all your input TC/IP parameters are correct as well as all your CONFIGURATION and your ACCESS parameters have been entered correctly. 4/15/04


11.6

SAMPLE OS/2 TCP/IP CONFIGURATION PRINTOUT

APPLICATION ACCESS – Protocol 36 The Application Access fields set up the parameters that enable communications between the ATM and the host for transactions and other application processes.

• You are not prompted for “Fixed” values when entering configuration parameters. • The underline indicates the line breaks in the printout.

Fixed Decimal Hex Field Name Value? Value Value CONNECTION TYPE | Y | 0 00 CONNECTION OPTIONS | Y | 48 30 SERVER IP 1 | N | 10 0A SERVER IP 2 | N | 1 01 SERVER IP 3 | N | 1 01 SERVER IP 4 | N | 254 FE RESERVED | Y | 0 00 SERVER PORT NO | N | 3855 0F0F RECONNECTION TIMER | N | 60 3C00 RETRANSMIT TIMER | Y | 3 03 CLOCKTICKS | N | 4 04 COMMAND TIMEOUT | Y | 120 78 MESSAGE FORMAT | Y | 3 03 LENGTH SIZE | N | 2 02 LENGTH FORMAT | N | 1 01 LENGTH ADJUST | N | 2 02 RX BYTES TO REMOVE | N | 2 02 LENGTH OFFSET | Y | 0 00 TX HEADER COPY SZE | Y | 0 00 TX MSG LTH OPTION | Y | 1 01 LOCAL TCP PORT | N | 0 0000

Sample printout (with default values) DATE – 26/07/99 TIME –11:45:04 TCP/IP APP ACCESS 01 CONN ID:02 NUM CONNS:00 NAME:APPLICATION ACCESS DATA :- PROTOCOL ID:24 (Note: Protocol ID is entered as decimal 36) BIT RATE:00 OFFLINE TIMER:00 LINE OPTIONS:00 PROTOCOL OPTIONS:00 00 30 0A 01 O1 FE 00 0F 0F 3C 00 03 04 78 03 02 01 02 02 00 00 01 00 00


11.7

IBM TCP/IP SSE – Protocol 92 The IBM TCP/IP Self-Service Extensions define the ATM’s local IP environment.

Fixed Decimal Hex Field Name Value? Value Value Comments TABLE TYPE | Y | 1 01 TERMINAL IP1 | N | 10 0A TERMINAL IP2 | N | 1 01 TERMINAL IP3 | N | 1 01 TERMINAL IP4 | N | 1 01 SUBNET MASK1 | N | 255 FF SUBNET MASK2 | N | 255 FF SUBNET MASK3 | N | 255 FF SUBNET MASK4 | N | 0 00 BROADCAST ADDR 1 | N | 223 DF BROADCAST ADDR 2 | N | 255 FF BROADCAST ADDR 3 | N | 255 FF BROADCAST ADDR 4 | N | 255 FF HOPS TO DEST | Y | 01 or 00 01 ADAPTER TYPE | Y | 01 01 enet=01; tr=02 MTU | Y | 1500 DC05 enet=1500; tr=4400 SERVER IP1 | N | 127 7F This is IP address SERVER IP2 | N | 0 00 of device “pinged” SERVER IP3 | N | 0 00 at 1 min interval SERVER IP4 | N | 1 01 for SOH monitoring KEEPALIVE FLAG | Y | 01 01 KEEPALIVE TIMER | N | 180 B400 Router Definition

TABLE TYPE | Y | 02 02 ROUTER TYPE | Y | 01 01 ROUTER IP1 | N | 01 01 ROUTER IP2 | N | 01 01 ROUTER IP3 | N | 01 01 ROUTER IP4 | N | 01 01 HOPS TO DEST | N | 01 01

Sample printout (with default values)

DATE – 26/07/99 TIME –11:45:17 IBM TCP/IP SSE 02

CONN ID:02 NUM CONNS:02 NAME:IBM TCP/IP LOCAL CONFIG

DATA :- PROTOCOL ID:5C (Note: Protocol ID is entered as decimal 92) BIT RATE:00 OFFLINE TIMER:00 LINE OPTIONS:00 PROTOCOL OPTIONS:00 01 0A 01 01 01 FF FF FF 00 DF FF FF FF 01 01 DC 05 7F 00 00 01 B4 00

DATE – 26/07/99 TIME –11:45:30 IBM TCP/IP SSE 03 CONN ID:81 NAME:ROUTER DEFINITION

DATA :- 02 01 AC FE 00 41 04


11.8

HEX TO DECIMAL CONVERSION TABLE


11.9

DIAL UP TROUBLESHOOTING GUIDE

Overview This document provides procedures, part numbers and a list of recommended tools to help troubleshooting problems with NDC+ dialup communications. This document does not cover the use of a smart modem, which simulates online communications with the ATM, and dials out when a message is received. This document does not cover troubleshooting for @tmEASE dialup communications software. When a dialup ATM has a message to send to host it must first establish a connection by dialing the host with a Hayes Compatible Modem. The Host using the Dialup/Bin Terminal ID then identifies the ATM. Once the ATM is identified, messages are then processed. The Dialup/Bin Terminal ID is a combination of the terminal ID entered in configuration and the Dialup/Bin information that is copied onto the ATM with the software usually on the graphics or header disk. A dialup ATM will dial out when the Normal Supervisor Switch is toggled. It may also be programmed to dial out to report changes of menus from the while the ATM is in Supervisor (example: changing from the Select screen to the Replenish screen). The ATM software must include the dial-up feature and can include any of the other ATM features such as Electronic Journal, Local Customization, and/or Coupon Dispense. Dial-up software operates in dial-up mode only. It will not operate in leased line mode (i.e. SNA/SDLC, 3270 Bisync, etc.). Dial-up software is the same for internal and external modem configurations. The Dialup Header Disk contains the dialup configuration file with the Init String and other information used by the modem and the software to make a connection to host. This disk is loaded during installation as a feature disk or by the Copyfile function in the Access menu.


11.10

Dialup Problems

A dialup ATM will only communicate to the host when it has a message to send. As the name indicates, the ATM dials the host over a POTs (Plain Old Telephone) line using the Primary and Secondary numbers entered during installation. Dialup ATMs will have the same problems you have when you call someone on a telephone. There will be times when you get a busy signal, no answer or a bad phone line. A dialup ATM does not have the usual communication diagnostic error log, it uses either the journal to record the errors or a log file. Dialup ATM Test Tool (DATT)

A new tool to help troubleshoot dialup problems is the Dialup ATM Test Tool (DATT). This is a 24 hour unattended test host. To use this tool, change the Primary and Secondary phone number to 1-800-543-9935 in the ACCESS menu and return the ATM to service. To get the download, which includes the ATM identification information, the ATM must also be reset or power failed. When the DATT receives a power fail message from the ATM a download is sent. This download includes an out of service screen with the dialup ATM identification information (Dialup/Bin Terminal ID) and the baud rate at which the ATM connected. This allows for visual verification of the Dialup/Bin Terminal ID, which then can also be confirmed with the host (See Figure 1).

Figure 1


11.11

Troubleshooting Check List

• Make sure the phone cable is plugged into the wall jack and it is correctly inserted into the modem (usually labeled line). If the ATM is using an external modem, verify the modem has power and the serial cable is tightly plugged into both the modem and the serial port of the ATM.

• Listen to the modem for dial tones when it attempts to dial out. Note: Not all

dialup ATMs use the modem initialization string that turns on the modem’s speaker. This is because an initialization command for low or no speaker volume was chosen. It may be necessary to use an audio amplifier attached to tip and ring (the red and green wires) to hear the dial tones if the speaker is turned off.

Plug an analog touch tone telephone into the telephone jack and dial the primary, secondary or any number that can be tested. If the primary or secondary telephone was dialed, the dial tones and connect tones should be heard through the telephone handset. If another telephone number was chosen, the ring should be heard. This will make sure there is a good connection through the modem to the telephone line. • Verify the Primary and Secondary phone number in the Access Menu. The

current phone numbers can be displayed (0 enter) or printed (1 enter) from the Access Menu.

• Check the ATM machine number. The 6-digit ATM machine number, which

is entered from the CONFIGURE Menu of the supervisor menus, is included as part of the dial-up header of all ATM messages sent to the host. This number should be different for all ATMs in the dial-up network and can be used to identify the ATM for download data, receipt printing, etc.

The MAC Network requires a 6-digit ATM machine number ending in 00. An example of machine number 16 would be entered as 001600. Another example is machine number 7 and would be entered as 000700.

Other networks use different numbering schemes and variations of the 6-digit ATM machine number, but all networks use an ATM machine number.


11.12

• If the ATM can dial out, but is having difficulty establishing

communications, try connecting to the Dialup ATM Test Tool. Change the Primary and Secondary phone number to 1-800-543-9935 in the ACCESS menu. In Normal mode reset or power fail the ATM to get a download. The download from the Dailup ATM Test Tool will include the Dialup/Bin Terminal ID and the baud rate at which the ATM connected. Verify that the Dialup/Bin Terminal ID is correct with the host and the baud rate is either 1200 or 2400. (See Figure 1)

• Measure the voltage between “tip” and “ring” (normally the red and green

wires) using a DC voltmeter. The reading should be 40v DC or greater when the line is in an idle state.

• Using a Telephone Line Tester, verify that the phone jack wiring is not

reversed. • Has the ATM ever worked before? (Or is this a new installation or modem?)

If no, check the strapping on internal modems or serial I/O cards for proper COM port and IRQ number settings.

56/58XX COM 1 IRQ 4 5305/5303 COM 4 IRQ 5

• Reload the software, especially the Copy file disk that contains a file called Dial-UP. This disk is typically not part of the load suite however it can be part of the suite. This disk or disks load the software configuration of the modem. A good Copy File load will say “Function Done” when completed. After the copy file disk is loaded you must reset the ATM so the newly stored information is used when the ATM dials the host.

*In general most networks require a notification call from the installer when the ATM is first brought on-line. As an example, if you are dialing into a MAC network for the first time you have to call the network so they can put in a pending message. Then you switch the ATM from Normal to Supervisor, then back to Normal.


11.13

Dialup Troubleshooting Flow


11.14

Useful Dialup Troubleshooting Tools

• Dialup ATM Test Tool (DATT). Change the Primary and secondary phone number (note original numbers to reenter after testing) to 1-800-543-9935. Reset ATM if a download is desired.

• An inexpensive touch-tone telephone. • AC Receptacle Tester can be purchased at Sears or Radio Shack. One is from

a company called GB Electrical Inc. Manufactures number GRT-500A. • Telephone Line Tester can be purchased at Radio Shack (Catalog NO. 43-

104). Another manufacturer called Leviton produces a similar telephone line tester sold by Sears (Manufacture No. 830-C2443).

• Mini Amplifier speaker from Radio Shack (ARCHER CAT. NO.277-

1008C) can be connected across Tip and Ring to allow the user to listen to the phone line when the modem speaker is turned off.

Instruction for the first three testers are clearly printed on the tool, the amplifiers come with written instructions.

PART NUMBERS FOR US ROBOTICS & WELLS MODEMS

14.4 internal modem 877-0150041

28.8 internal modem 877-0151444 or 877-0151813

33.6 internal modem 877-0035084

Serial cable for external modem 017-0035337

33.6 external modem 877-0151812

5305/5303 internal dial-up modems

Wells Modem 56K part number 009-0013964

US Robotics 56K part number 009-0012984 or 877-0035085


11.15

MODEM STRAPPING

56/58XX US Robotics Internal Modem

56/58XX US Robotics External Modem

Switches 3, 4 & 8 ON 5305/5303 US Robotics Internal Modem

5305/5303 Wells Internal Modem

MODEM INIT STRINGS

US ROBOTICS modem

AT&F1E0&M0&K0&A0S13=1 WELLS modem

AT&F1E0&Q0 or AT&F1E0M1%E0%C0&Q0S37=6


11.16

REFERENCE MATERIAL Component/Module SAMM Section PC Communications Module Chapter 8.4 PC IBM Financial Loop Interface Chapter 8.6 NCR 16/4 Token Ring Adapter Chapter 8.14 PC MIRLAN Adapter Chapter 8.18 Level 0 Diagnostics Chapter 4.2.8 Level 1 Diagnostics Chapter 4.3.8 Level 3 Diagnostics Chapter 4.4.8 COMMUNICATIONS PART NUMBERS

Part Number Description 877-0035097 3COM Ethernet PCB (PCI) No strapping required

(3C900B, 3C905 C-TX-M, 3C905 CX-TX-M, 3C900B TPO certified)

877-0035035 3COM Ethernet PCB (ISA) No strapping required (set to IRQ 15) (If using PIII Proc. requires USNDC+ 05.04.01)

103 786 8280 25 Ft Ethernet Cable 1447-C199-0021 CAT5 cable 497-0408367 ISA Serial Card 877-0151612 Olicom T/R PCB 877-0150041 14.4 internal modem 877-0151444 or 877-0151813

28.8 internal modem

877-0035084 33.6 internal modem 017-0035337 Serial cable for external modem 877-0151812 33.6 external modem

5305/5303 internal dial-up modems

009-0013964 Wells Modem 56K part number

009-0012984 or 877-0035085

US Robotics 56K part number

External Device Interfaces

12.1

Chapter 12 - External Device Interfaces

NCR ALARM SYSTEMS

The alarm system provides an interface between a series of alarm sensors and an external environment, such as a Bank’s existing alarm scheme. The ATM may function only as a physical host for the alarm sensors, electronics, and cabling, or it may include additional cabling and electronics that allow for monitoring and status reporting through the ATM application program. There are three types of alarm systems:

• Basic • Enhanced • Enhanced for medium/high security.

Status Reporting is optional on the Basic and Enhanced alarm systems. Status Reporting is standard on the Enhanced Alarm System for Medium/High Security. A Silent Alarm, which requires a special combination lock for activation, is an option with the basic and enhanced systems. If the silent alarm is not fitted, a turnaround plug (NCR part no. 445-0591539) must be installed in connector J1 on the alarm termination panel. An Alarm Tester (NCR part no. 603-9009734) can be used to verify proper operation of the alarm subsystem. Operation of the alarm tester is described on the following pages. ALARM SENSORS / SIGNALS

Signal Signal Name Activated by: TAL Tamper Alarm Disk Drive Tamper Switch / Safe Door Cover

Switch SAL Silent Alarm Lock Alarm Code DAL Door Alarm Safe Door Latch CAL Composite Attack Heat or Vibration TSTS TAL Status See TAL SSTS SAL Status See SAL DSTS DAL Status See DAL CSTS CAL Status See CAL


12.2

ATM ALARMS TESTER

(603-9009734)

Figure 1

INTRODUCTION

The ATM alarm tester was originally designed for use on the 5070, 5084, 5085 and 5088 ATMs. This document describes the ATM alarm tester and it’s usage, along with instructions on how to build a cable that will allow this tester to function on the 56XX series of ATMs. The alarm tester provides a visual indication of each of the four possible alarm features (basic or enhanced). The alarm company’s device normally provides the +12 Volts DC to the ATM. This tester will function with +12 Volts DC provided by either the alarm company or the ATM. The alarm tester (603-9009734) consists of a PCB and two ribbon cables. If access permits, the alarm tester plugs directly via its J2 connector into the alarm interface on the ATM external connector panel. Provided with the tester is a 2 foot, 25 pin ribbon extender cable (603-9009773) used on ATMs that have a restricted access to the connector panel. Another 5 foot, 20 pin ribbon cable (603-9009774) can be connected to J1 when using this tester on a 5070, 5084, 5085 or 5088. This cable will supply +12 Volts DC to the alarm tester when testing without the alarm company’s equipment connected. The other end of this 5 foot cable connects to J3 on the TCE PCB. NOTE: Refer to Figure 3 for 56XX ATM +12 Volt DC cabling instructions.


12.3

Figure 2

The toggle switch on the tester allows the Field Engineer to select the +12 Volt supply source. When +12 Volts is supplied to the Alarm PCB it’s relays will operate and the indicators on the Alarm Tester will illuminate. 1. To select +12 Volts from J1, position switch SW1 towards connector J3. 2. To select +12 Volts from J3, the alarm company’s connector, position switch

SW1 towards J2. LEDs

OFF +12 Volts DC not provided to the tester. SW1 in wrong position, +12 Volt DC cable missing or the alarm company’s unit is defective. RED The alarm term is in the NON-ALARM state or the installed contact for that alarm is NOT-PRESENT. GREEN The alarm term is in the ALARM state. Note: The CAL alarm will only stay active for a short time. To adjust time delay, use the Potentiometer (VR1) on the alarm PCB. TAL Tamper Alarm.

SAL Silent Alarm.

DAL Door Alarm.

CAL Composite Attack Alarm or Heat and Vibration (CAL/HV).

Power from ATM Test Connector

Power from Alarm I/F Cable


12.4

56XX ATM +12 VOLT

TEST CABLE

Figure 3

56XX ATM +12 VOLT TEST CABLE

Figure 3 illustrates the required connections for building a test cable that will provide +12 Volts DC to the alarm tester. Use this cable in place of the 5 foot ribbon cable that came with the alarm tester. Connect the 2x10 connector to J1 of the alarm tester, and the 2x4 connector into the 56XX ATM’s Power Supply Test Connector. Listed below are the parts required to construct one cable.

Qty. Part # Description 1 009-0006440 Plug, connector (2x4) 2 009-0006431 Pin 1 006-1061389 Key 1 006-1090752 Plug, connector (2x10) 2 709-4245601 Terminal, SOC .460 2 No Part Number Wire, #26 AWG Aprox. 4 feet in length

Using figure 3, assemble the 56XX cable. Crimp pins onto the two wires and insert into the connectors. Insert Key into the 2x10 plug, position 7.


12.5

The following parts list and schematic (see figure 4) will assist in making repairs to the tester should this become necessary.

ATM ALARMS TESTER (603-9009734)

Qty. Part # Description

3 006-6020306 Resistor (75 ohm. .5w. 5%) 4 006-6020492 Resistor (180 ohm. .5w. 5%) 4 007-2521051 Diode, Light Emitting (red/green) 1 007-7936012 Switch, Toggle (DPDT) 1 006-1090761 Connector, PCB (J1, 2x10 pins) 1 998-0717138 Connector, PCB (J2, AMP #745440-4) 1 603-9009773 Cable, Ribbon (25 wire) 1 603-9009774 Cable, Ribbon (20 wire)

Figure 4


12.6

REFERENCE MATERIAL Component/Module SAMM Section Level 0 Diagnostics Chapter 4.2.16 Level 1 Diagnostics Chapter 4.3.16 & 20 Level 3 Diagnostics Chapter 4.4.16 SDC Miscellaneous Interface Board Chapter 16.1 Signage Unit Chapter 16.10 Remote Status Indicator Chapter 16.2 In Service Indicator Chapter 16.5 Remote Relay and Night Depository Interfaces Chapter 16.6 Security Camera Interface Chapter 16.7 Door Access Unit Interface Chapter 16.8 Media Entry Indicator Chapter 16.9 Terminal Lighting (ATMs) Chapter 16.11 SDC Single RS-2332-C Interface Board Chapter 16.13 The Digital Camera System Chapter 16.14 Alarm Systems Chapter 20.1 Security Enclosure Locks Chapter 20.2 ATM Safes Chapter 20.3 ATM Cash Security Chapter 20.4 Intelligent Cash Security Chapter 20.5 PART NUMBERS

Part Number Description 009-0005020 SEISMIC DETECTOR 009-0005139 VIBRATION SENSOR

Magnetic Card Readers

13.1

Chapter 13 - Magnetic Card Readers REFERENCE MATERIAL

Component/Module SAMM Section SDC Dip Magnetic Stripe Reader Module Chapter 9.1 SDC Magnetic Card Reader/Writer Track 1-2-3 Chapter 9.2 SDC Magnetic Card Reader Track 2 Chapter 9.3 Card Return On Power Failure Module Chapter 9.4 Card Capture Cards Chapter 9.5 Card Identification Module Chapter 9.6 3- Track Write Magnetic Card Reader Writer Chapter 9.7 Smart Card Reader/Writer Chapter 9.8 HiCo/LoCo Card Reader Writer Chapter 9.9 Swipe Card Reader Chapter 9.10 Card Dispenser Module Chapter 9.11 SCRW - Card Return On Power Failure Module Chapter 9.12 The DASH Card Reader Chapter 9.13 RS232 Integrated MCRW Chapter 9.15 Level 0 Diagnostics Chapter 4.2.9 Level 1 Diagnostics Chapter 4.3.9 Level 3 Diagnostics Chapter 4.4.9


13.2

PART NUMBERS

Part Number Item Description 009-0003479 Speed test card 998-0052929 Cleaning card (Sanac) 603-9004998 Cleaning card (Pre-saturated - double sided) 603-9000766 Pot Tweaker 603-9013243 Infra-Red LED Test Strip 603-8001208 ATM Deluxe Cleaning Kit 009-0010979 MCR - Dip 009-0016911 Swipe Reader 445-0664129 IMCRW 445-0645386 Track 2 MCR (SDC) 445-0656350 MCRW Ambient Light Shield 445-0616872 MCRW in-line DC filter 998-0235181 Film belt - card reader 998-0235055 O-ring - (front and rear) 998-0235056 O-ring - (middle) 998-0235121 Pre-head - (track 2) 998-0235406 Pre-head - (track 1-2-3) 445-0642410 Swipe Reader Harness for 5670/5870 with NLX core

Card Reader Troubleshooting Tips

symptom probable cause remedy Card reader will not accept the card holder’s card.

Foreign object in reader. (If Dip Reader, install Mod Bull. 95-0096)

Remove object and test card reader for damage.

445 Card jammed in reader. (ATM out of Service)

Remove card and test card reader for damage.

3 Defective Card Reader Replace Card Reader 4 Card Reader not “seen”

on SDC sub-system. Check for loose connections, reseat SDC and power cables. Check the 8-position switchpack on the SDC board.

5 Card number not recognized in ATM’s or Network’s Financial Institution Tables.

Check with network host to verify FIT download into ATM.

Card reader will not read card holder’s card.

Dirty read head. Clean read head by using a cleaning card and test card reader using a speed card.

Envelope Depository and Dispenser

14.1

Chapter 14 - Envelope Depository and Dispenser 56XX ENVELOPE DISPENSER LOADING INSTRUCTIONS

To balance the stack of envelopes loaded in the Envelope Dispenser use following procedure along with Figure 6. 1. Divide the envelopes into individual stacks of 25mm (1 inch). 2. Place each stack with the flap side facing down. 3. Load the Envelope Dispenser Hopper alternating each stacks flaps. 4. (First stack flaps to the left and the next stack flaps to the right)

Notes: • No apertures or holes are permissible within a central band 54mm (2.1in.)

wide along the complete length of the envelope. • The Information on this page is from Service Bulletin Number 90-0090.

This bulletin has additional information of ways you can improve the performance of an envelope dispenser.


14.2

REFERENCE MATERIALS

Component/Module SAMM Section Programmable Printing Depository for 56XX ATMs Chapter 18.1 Motorized Envelope Dispensers Chapter 18.2 Single Processor - Programmable Printing Depository for 56XX ATMs

Chapter 18.3

Bunch Note Acceptor (UD10/40/50) Chapter 18.4 Programmable Printing Depository with Envelope Dispenser Option

Chapter 18.5

5285 Business Depository Chapter 18.6 5897 Business Depository Chapter 18.7 Bunch Note Acceptor (UD-686) Chapter 18.8 Level 0 Diagnostics Chapter 4.2.18 Level 1 Diagnostics Chapter 4.3.18 Level 3 Diagnostics Chapter 4.4.18


14.3

DEPOSITORY TROUBLESHOOTING TIPS symptom probable cause remedy

1 Print head Replace print head. Poor print quality or no print on envelopes 2 Print head flex cable

contacts corroded. Replace print head carrier assembly.

Printing off the end of the envelope

1 Weak Offset LED. (See Service Bulletin 95-0082)

Replace Offset LED.

2 Miss-aligned offset phototransistor or LED.

A Replace Offset LED and/or Phototransistor. B Resolder Phototransistor and/or LED to correct the misalignment.

Note: Printing starts when the end of the envelope clears the Offset sensor. (The Offset sensor is the second sensor from the front of the ATM.) 3 Dirty Offset LED or

Phototransistor. Clean both the Offset LED and Phototransistor.

1 Safe door Interlock switch.

Close the safe door. Note: Clear a SOH and Clear Fitness before returning to normal mode.

Motor does not run.

2 Blown fuse in motor harness.

Replace fuse.

1 Anti-fish finger binding, not moving into down position to block sensor.

Correct bind in anti-fish finger and clear State of Health error.

Message: DEPOSITORY MAIN TRANSPORT SUSPECT TAMPER CHECK NOW 2 Piece of deposit envelope

or foreign object in transport

Remove object from transport and clear the State of Health error

REPLENISHMENT ITEMS

Part Number Description 006-1067047 PRINT HEAD - 5665 FRONT/REAR PRINT HEAD

(HP 51604A) 445-0589050 PPD SPIT PAD - (NEW STYLE) 009-0019525 INK JET PRINT HEAD, HP C6602A (HI INK) 009-0005762 PPDCarrier Head Latch (Low Capacity) 009-0019194 HOLDER, PRINT CARTRIDGE, (HI INK)


14.4

PART NUMBERS

Item Description Single Processor Dual Processor Depository Control PCB 445-0604232 445-0603663 PPD- Printhead Carrier Assy 445-0577703 445-0577703 Flex Circuit I/F PCB 445-0607511 445-0591210 Print Head Flex Circuit 445-0579841 445-0579841 Retainer & Cushion Kit for Flex Circuit

009-0005851 009-0005851

Timing Disc Sensor & Anti-Fish Sensor

445-0589170 445-0589170

5675 Shutter Sensor #4 (entry) 445-0605593 445-0598385 5675 Shutter LED #4 (entry) 445-0605594 445-0591580 5675 Aux Transport Sensor #3 (offset) 445-0605595 445-0597984 5675 Aux transport LED #3 (offset) 445-0605596 445-0596804 5675 At-Print Sensor #2 5675/85/88 445-0600050 (*) 445-0598438 5675 At-Print LED #2 5675/85/88 445-0600048 (*) 445-0598399 5675 Exit Sensor #1 445-0600050 445-0598385 5675 Exit LED #1 445-0600048 445-0598357 LED only (must solder to PCB) 009-0010984 5685/88 Entry Sensor #4 445-0600050 445-0598438 5685/88 Entry LED #4 445-0600048 445-0600048 5685/88 Offset Sensor #3 445-0600050 445-0598434 5685/88 Offset LED #3 445-0600048 445-0598436 5685/88 At-Print Sensor #2 445-0600050 445-0598385 5685/88 At-Print LED #2 445-0600048 445-0598357 5685/88 Exit Sensor #1 445-0600050 445-0598385 5685/88 Exit LED #1 445-0600048 445-0598357 56XX Depository Motor Assy 445-0609581 445-0589058 5675 Depository Shutter Assy 445-0612190 5684/85/88 Depository Shutter Assy 445-0607539 Shutter Cntl PCB 445-0604250 HARNESS - PPD MOTOR 445-0596809 FUSE - PPD MOTOR 090-0068735

(*) These sensors and leds are used in ALL 4 POSITIONS on the 5685 and 5688 units


14.5

P86 DEPOSITORY

Description Part number P 86 Depository Assy 445-0644455 P 86 Depository Control Board 445-0644887 P 86 Envelope Dispenser Assy. 445-0645614 Envelope Cassette 445-0645921 CPM2 AND CPM3 PARTS

CPM2 PARTS INFEED - CPM2 484-0068823 TOP GUIDE - CPM2 484-0068824 OUTFEED - CPM2 484-0068825 MODULE CPM2 - SLE AND STAMP Not Released MODULE CPM2 - SLE NO STAMP 484-0068826 MODULE CPM2 - MLE AND STAMP Not Released MODULE CPM2 - MLE NO STAMP 484-0068827 CPM3 PARTS INFEED - CPM3 SHORT 484-0068805 INFEED - CPM3 MEDIUM Not Released INFEED - CPM3 LONG Not Released TOP GUIDE - CPM3 484-0068812 SHUTTER ASSEMBLY - CPM3 484-0068811 POCKET WITH 3 BINS - CPM3 484-0068808 HARNESS POCKET - CPM3 484-0068810 WIRE - POCKET DEFLECTOR 484-0067624 MODULE CPM3 - SLE AND STAMP Not Released MODULE CPM3 - SLE NO STAMP 484-0068803 MODULE CPM3 - MLE AND STAMP Not Released MODULE CPM3 - MLE NO STAMP 484-0068802 COMMON CPM2 & CPM3 Parts CONTROL ELECTRONICS - CPM2 CPM3 484-0068804 SINGLE LINE ENDORSER - CPM2 CPM3 484-0068814 MULTI LINE ENDORSER - CPM2 CPM3 484-0068813 STAMP - CPM2 CPM3 Not Released TOOL JAM CLEARANCE - CPM2 CPM3


14.6

Notes:

Currency Dispenser

15.1

Chapter 15 - Currency Dispenser DISTINGUISHING DISPENSERS

Pre-IE, IE, and Enhanced dispensers can be identified by examining the following parts:

• Presenter transport sensor boards • Dispenser control board • Pick modules.

Presenter Transport Sensor Boards The shape of the transport sensor boards is different between pre- IE and IE/Enhanced dispensers. On Pre-IE the sensors are mounted on L-shaped boards as shown in the illustration below:


15.2

On IE and Enhanced dispensers the sensors are mounted on narrow boards as shown in the following illustration:

Currency Dispenser

15.3

Dispenser Control Board

Examination of the dispenser control board will determine whether a dispenser is an IE or Enhanced type. The Enhanced Control Board (including the ASIC board) carries four large motor driver transistors that are screwed to the dispenser frame.


15.4

Enhanced Pick Modules look similar to IE Pick Module but use a 40 pin I2C bus ribbon cable. Enhanced Pick Modules will NOT work on Pre-IE or IE presenter.

Currency Dispenser

15.5

56XX DISPENSERS PRE I/E AND I/E INTERCHANGEABILITY

The new I/E presenter assembly can be swapped between the old Pre I/E style presenter assembly. New for old and old for new. The Presenter assy’s must contain the Control PCB as part of the assembly I/E Pick Modules "CAN NOT" be intermixed with Pre I/E Pick Modules in the same ATM. The LED assy’s for the Purge Sensor (TSEN 1) and the Stack Sensor (TSEN 2) contain a short harness soldered to the LED PCB and should be stocked and replaced in this manner. PRE-IE AND IE DISPENSER PARTS

Pre IE Disp. Item Description IE Dispenser 445-0600995 Presenter Assy (Front Access) 445-0605693 445-0603145 Presenter Assy (Rear Access) 445-0605694 445-0603146 Presenter Assy (5684/85/88) 445-0605695 445-0587777 Pick Module Assy 445-0605696 445-0607522 Dispenser Control PCB with Firmware

(9669A) 445-0605732

445-0596720 Pick Interface PCB 445-0600140 445-0589170 Presenter Drum Timing Sensor

Clamp Home Sensor Clamp in Present Position Sensor Pick Module Timing Sensor

445-0599190


15.6

Pre-IE and IE Dispenser Parts (continued)

Pre IE Disp. Item Description IE Dispenser 445-0602580 Sensor Pick PCB 445-0605040 445-0602595 LED Pick PCB 445-0605050 445-0602560 Sensor (Purge) (TSEN 1) PCB and Purge

Bin Full 445-0605040

445-0602563 LED (Purge) (TSEN 1) PCB 445-0605474 445-0602597 LED (Purge Bin Full) PCB 445-0597916 445-0603636 Sensor (Stack) (TSEN #2) 445-0597888 445-0602565 LED (STACK) (TSEN #2) 445-0605473 445-0603635 Sensor Pre-LVDT PCB 445-0597880 445-0602567 LED Pre-LVDT PCB 445-0597886 445-0602550 2 Sensor PCB Assy (F/A) 445-0597870 445-0602593 2 LED PCB Assy (F/A) 445-0597868 445-0603638 3 Sensor PCB Assy (F/A) & (R/A) 445-0597860 445-0602591 3 LED Assy (F/A) & (R/A) 445-0597866 445-0604630 3 Sensor Assy for Exit Position 445-0612358 445-0597857 LVDT ASSY 445-0597857 445-0598058 LVDT Setting Studs (2) Needed 445-0598058 445-0604276 Disp Shutter Assy (5674/75) 445-0604276 445-0598280 Disp Shutter Assy (5684/85) 445-0598280 006-1050051 Shutter Motor 006-1050051 445-0612732 Shutter Driver PCB 445-0612732

Currency Dispenser

15.7

Dispenser Parts

Pre IE Disp. Item Description IE Dispenser 009-0009159 Vacuum Pump (Black) (New Style) 009-0009159 009-0007840 Pick Valve Solenoid 009-0007840 445-0600704 Main Drive Motor 445-0600704 445-0592199 Presenter Clamp Motor 445-0592199 445-0592200 Present Motor 445-0592200 445-0595240 Motor Driver PCB 445-0595240 445-0612449 In-Line Vacuum Filter (New Style With

Paper Element) Order this item when replacing a dirty filter.

445-0612449

Plastic Tube for above filter, or 1/4" I.D. Clear Plastic Tubing can be locally purchased and cut to 1-1/4" lengths

445-0609696 Reject Note Flicker (New Style) 445-0609696 445-0592112 Pick Line Assy. 445-0592112


15.8

ENHANCED DISPENSERS INTERCHANGEABILITY

If one of the older style presenters is replaced with an enhanced presenter, all pick modules must also be replaced. The Enhanced Pick Modules "CAN NOT" be intermixed with the Pre I/E or I/E Pick Modules. • The Enhanced presenter and pick modules use a 40 pin I2C Bus. • The Pre I/E and I/E presenters and pick modules use a 34 pin I2C Bus.

The Enhanced Presenter assembly must contain the Control PCB as part of the assembly. The LED assy’s for the Purge Sensor (TSEN 1) and the Stack Sensor (TSEN 2) contain a short harness soldered to the LED PCB and should be stocked and replaced in this manner. All other Enhanced sensor boards are the same as the I.E. dispenser. ENHANCED DISPENSER PARTS

Part Number Description 445-0618983 Currency Control PCB 445-0615620 Double Pick Module 445-0616023 Double Pick Module I/F PCB 445-0616191 Single Pick Module 445-0616386 Single Pick Module I/F PCB 445-0628834 ASIC Disp. control PCB (can use LVDT or NTS) 445-0623406 note thickness sensor harness 009-0011106 Note Thickness Sensor 009-011478 NTS PIB 445-0630805 ASIC Disp. Control PCB (NTS only) 445-0618068 5670 Front Access 120v Presenter 445-0618070 5670 Rear Access 120v Presenter 445-0618072 5674/5 Front Access Presenter

Currency Dispenser

15.9

Enhanced Dispenser Parts (continued) 445-0618073 5674/5 Rear Access Presenter 445-0618789 5684/5/8 UL & RAL Presenter 445-0616193 PICK TO PICK HARNESS (40 PIN) 445-0624595 P74/75 F/A & R/A DISPENSER SHUTTER ASSY 445-0627522 P84/85 DISPENSER SHUTTER ASSY. 445-0644862 5588 DISPENSER SHUTTER ASSY. 445-0624595 P5888 5888 DISPENSER SHUTTER ASSY. 445-0644728 P 86 P 86 DISPENSER SHUTTER ASSY. 445-0636131 P 90 DISPENSER SHUTTER ASSY. 445-0605902 PRESENTER DRUM TIMING SENSOR, “ CLAMP HOME SENSOR, “ CLAMP IN PRESENT POSITION SENSOR, “ PICK MODULE TIMING SENSOR 445-0597897 MAIN MOTOR TIMING SENSOR 445-0605050 PICK LED 445-0605040 PICK SENSOR 445-0605474 PURGE LED (TSEN 1) 009-0002617 PURGE BIN FULL SWITCH 445-0613218 PRE-LVDT SENSOR 445-0602567 PRE-LVDT LED 445-0602550 STACKER SENSOR (TSEN 2) 445-0602593 STACKER LED(TSEN 2) 445-0597860 SENSOR 345 ASSY 445-0634851 SENSOR 345 LED 445-0597857 LVDT ASSY 445-0598058 LVDT SETTING STUDS ( 2 NEEDED) 445-0618755 PRESENTER UNIHARNESS (TTW) 445-0592112 PICK LINE ASSY. 445-0645443 NEW STYLE LVDT


15.10

5870 “SPRAY DISPENSER” PARTS

Also known as Angel Dispenser & MCD 1 (personaS 70 Lite) THIS DISPENSER IS AN SDC DEVICE Part Number Description 445-0636188 Presenter-Spray F/A 120V 009-0012950 SENSOR-NTS 445-0634575 SINGLE PICK MODULE 445-0634574 DOUBLE PICK MODULE 445-0616386 Single Pick Interface Board 445-0616023 Double Pick Interface Board 445-0590329 Pick Line Assy. 445-0634209 Pulley, 44 Tooth 445-0634210 PULLEY, 18 TOOTH 009-0012930 BELT, SYNCHRONOUS 445-0637202 CONTROL BOARD 445-0605736 MOTOR TIMING SENSOR ASSY. 445-0599190 MOTOR TIMING SENSOR BOARD 009-0008535 POP RIVET 006-0716028 POP RIVET 445-0587766 LOW NOTE REED SWITCH ASSY. 445-0605828 PICK LED ASSY. 445-0600993 PICK SOLENOID 445-0635074 PICK HARNESS 277-0009577 PICK VACUUM PLUG 006-0519009 PUMP PISTON SEAL 006-0505030 PUMP O-RING 445-0588533 PUMP CAP 277-0009574 VACUUM CUP 445-0635527 CASSETTE I.D. BOARD (ANGEL)

Currency Dispenser

15.11

5305 RS232 “SPRAY DISPENSER’ PARTS

Also known as Hawk Dispenser & MCD 2

445-0638125 Spray Presenter 445-0644477 Dispenser Control Board 445-0636990 Dispenser Base Fixing RH 445-0636989 Dispenser Base Fixing LH 445-0600704 Motor Assy. 445-0587691 Idler Gear, 42 tooth 277-0009574 Vacuum Cup 445-0638138 Single Pick Unit 445-0643240 RS232 Extension Cable 4450638685 BOARD DISPENSER CONTROL 4450639532 MODULE-SPRAY ASSY F/A 120V 4450638758 PRESENTER 120V F/A ARIA PICK MODULE PART NUMBERS

445-0632954 D WHEEL ASSY 445-0632956 PINCH ROLL ASSY 445-0592112 PICK LINE ASSY 445-0591578 DRIVE CLUSTER ASSY SINGLE PICK 445-0664594 DRIVE SEGMENT ASSY DOUBLE PICK 009-0007840 MINIATURE SOLENOID VALVE 445-0616386 SINGLE PICK I/F ASSY 445-0671759 DOUBLE PICK I/F ASSY 445-0653488 DRIVE BELT (3MR-270) SINGLE PICK 445-0646307 DRIVE BELT (3MR-252) SINGLE PICK 445-0646306 DRIVE BELT (3MR-420) DOUBLE PICK 445-0646307 DRIVE BELT (3MR-252) DOUBLE PICK 445-0653489 VERTICAL TRANSPORT BELT 90T 445-0644331 VERTICAL TRANSPORT BELT DOUBLE

PICK 445-0587791 IDLER GEAR 42T/BRG 445-0632941 GEAR/PULLEY 36T/26G 445-0632942 DRIVE GEAR 35T 445-0632944 PULLEY 18G GT 445-0632945 PULLEY 28G GT 445-0633190 IDLER GEAR 26T 445-0633963 DRIVE GEAR 36T 445-0587809 IDLER GEAR 36T/5 WIDE 445-0582160 SNAP FIT BEARING 445-0587752 VACUUM TUBE 277-0009574 VACUUM CUP


15.12

5886 DISPENSER PART NUMBERS 445-0656345 TTW Presenter Assy. 445-0645324 Electronics Box Assy. (motor) 445-0644728 P86 Dispenser Shutter Assy 445-0653034 Dispenser Control Board 445-0644279 Dispenser Dual Side Bracket Assy. 445-0645118 Dispenser Slide Bracket Assy. LH 445-0645119 Dispenser Slide Bracket Assy. RH 445-0653100 Bill Deflector Fingers 445-0647065 ARIA Double Pick Module * 445-0658126 SINGLE ARIA PICK MODULE 009-0005027 Motor Drive Belt 445-0587796 Motor Timing Pulley 009-0007844 Vacuum Connector 445-0587752 Short Vacuum Tubing 445-0587751 65 MM Long Vacuum Tubing 445-0634624 80 MM Long Vacuum Tubing 445-0587754 180 MM Long Vacuum Tubing 445-0612449 Air Filter Assy 445-0616193 Inter Pick Module Harness 445-0645443 LVDT (new style) 009-0008535 Pop Rivets Small 006-0716028 Pop Rivets Large 007-9714402 Long Cable Ties 006-0002011 Short Cable Ties 009-0005026 Hand Feed Belt *Where there is a mixture of aria and Enhanced double pick modules, then the aria type must always be the bottom pick module.

Currency Dispenser

15.13

PICK MODULE GEARS


15.14

DISPENSER REPLENISHMENT ITEMS

Part Number Description 277-0009574 SUCTION CUP 445-0612449 CURRENCY DISPENSER VACUUM FILTER

ASSY. (NEW STYLE) SINGULARITY AND SIZE VALUES FOR U. S. CURRENCY

Bill Type Length Width Singularity Opacity $ 1.00 US 156 66 106 0E $ 5.00 US 156 66 106 0B $ 10.00 US 156 66 102 0B $ 20.00 US 156 66 106 0D $ 50.00 US 156 66 106 0E $ 100.00 US 156 66 115 0D AMERICAN EXPR CK $50.00

156 68 50

AMERICAN EXPR CK $100.00

156 68 1C

All Test Currency 156 66 101 18 U.S. Stamps 156 66 118 ??

Currency Dispenser

15.15

SINGULARITY AND SIZE VALUES FOR Canadian CURRENCY

Bill Type Length Width Singularity Opacity MCD 5305 Decimal Inputs for Singularity

$ Canadian Dollars

70 118

$ 5.00 New Bill (calibrated for mixture of new and old bills)

70 118 1E

$ 5.00 Old Bill 70 118 0D 013 $ 10.00 New Bill 70 118 17 023 $ 10.00 Old Bill 70 118 0E 014 $ 20.00 70 118 14 020 $ 50.00 70 118 1E 030 $ 100.00 70 118 0A 010


15.16

CASSETTE MAGNET CONFIGURATION

WIDE CASSETTES

Currency Dispenser

15.17

SYS APP – BILL CONFIGURATION AND CASH ENABLE SETTING BILL PARAMETERS Once in SYSTEM APPLICATION MENU 1. Press 8 Self- Service Configuration

2. Press 3 set device configuration 3. Press 2 cash handler 4. Press 1 Set 5. Tab through the bill parameters and set the bill size and singularity values.

DISPENSING CASH OFFLINE (CASH ENABLE) Once in SYSTEM APPLICATION MENU 1. Press 1 Device Diagnostics 2. Press 3 Cash Handler 3. Flip Switch on Dispenser Control Board in just one direction (After a few seconds DISPENSE will be on the menu). 4. Select SET NOTES and choose the amount you would like to dispense (Up to a total of 40 notes) (If you do not select SET NOTES then 5 notes from each cassette will be dispensed when you select DISPENSE from the menu. Select DISPENSE and the notes will be presented out the front. The above information was supplied by Fred Fein, US Level 2 ATM Support, Dayton, Ohio


15.18

REFERENCE MATERIALS

Component/Module SAMM Section The H-8010-56XX-XX-08 Currency Dispenser Chapter 17.1 H-8015-STD1-01/02-08 Currency Cassette Chapter 17.2 Motorised Shutter Control Chapter 17.3 Coin Dispenser Module Chapter 17.4 The H-8010-56XX-XX-08 (IE) Currency Dispenser Chapter 17.5 Appendix A - personaS86 Currency Dispenser - Stage 1 Chapter 17.6 The 56XX Enhanced Currency Dispenser Chapter 17.6 SDC Spray Currency Dispenser Chapter 17.7 Bill Alignment Dispensers Chapter 17.8 The Aria Pick Module Chapter 17.9 The Plastic Currency Cassette Chapter 17.10 RS232 Coin Dispenser Module Chapter 17.11 Offset Currency Sensing Chapter 17.12 Level 0 Diagnostics Chapter 4.2.17 Level 1 Diagnostics Chapter 4.3.17 Level 3 Diagnostics Chapter 4.4.17

Currency Dispenser

15.19

DISPENSER TROUBLESHOOTING TIPS False “Dispenser Fatal” dispatches

From: Fein, Frederick J ([email protected]) Date: Mon Aug 13 2001 – 08:12:10 EDT In the U.S. we get a lot of CE dispatches for a “Dispenser Fatal” based on the host side believing the ATM is out of money. But when we get to the ATM, we find at least 1 cassette with money. Here is a possible explanation : We have an ATM cash configuration and we have a host cash definition database. If they don’t match, then we can have problems. For example, assume we have 2 cassettes at the ATM. Both with $20’s and both the same TYPE. The host database must match this setup – host must have the ATM defined for only 1 CASSETTE TYPE. Then we are in sync and the ATM should dispense until both cassettes are empty. But if the host has the wrong definition, say it defined the ATM with TYPE 1 and TYPE 2, then we will have problems like “dispense requested from a cassette not installed” , etc …. which will lead to eventual failure and a CE dispatch. Or we can have an ATM with 2 cassettes, both with $20’s, but configured for TYPE 1 and TYPE 2. And say the host has the ATM defined for only 1 CASSETTE TYPE. As soon as that 1 CASSETTE TYPE goes empty, the host will say “DISPENSER FATAL” and dispatch a CE. We are out of sync with the host definition. Bottom line is if the CE finds an ATM with money in 1 cassette but he was dispatched for “DISPENSER FATAL” , they need to determine what cassettes TYPES are in the ATM and then call the host and compare it to the host definition database. If we have $10’s and $20’s at the ATM, then we MUST HAVE 2 DIFFERENT TYPE CASSETTES. If we only have $20’s, then we MAY HAVE THE SAME TYPE CASSETTES OR WE MAY HAVE 2 DIFFERENT TYPES. It all depends on how the host wants it. Fred Fein NCR U.S. ATM Level-2 Support Dayton Oh


15.20

Currency Dispenser Common Faults symptom probable cause remedy

Presenter is positioned too high or low and causing the top or bottom bills to jam on the Facia.

Adjust the presenter to the correct height. Refer to Presenter Height adjustment procedures in section 2 or refer to Service Bulletin 93-0111.

Incorrect number of bills issued to cardholder.

Bills catching on interface bracket.

Refer to Service Bulletin 95-0048

1 Worn suction cups Replace suction cups 2 Dirty vacuum filter Replace vacuum line filter

Part Number 445-0612449 Refer to Service Bulletins 93-0158 and 94-0120

3 Low Vacuum Note: To locate a leak, isolate lower cassettes by disconnecting top “Tee” and connect tubing to top pick module. If notes are picked from the top pick module; connect tubing to lower pick modules one at a time. If pick failures reoccur you have located the faulty pick module or there is a low vacuum condition.

A Dirty vacuum pump, disassemble and clean pump and pick valve assm. Or install new vacuum pump b Leak in tubing coupling, replace tubing or coupling c Leak in pick value assembly c Check with vacuum gauge (PN#603-9004860). You should get a reading of at least 20 inches of Mercury. D Pump reservoir kit not installed. Refer to Service Bulletins 93-0158 and 94-0120

4 Bills jammed too tightly into cassette

Notify customer not to load bills past mark indicated inside cassette

Pick Failures SOH message: “TOO MANY PICK FAILURES CHECK BILLS NOW”

5 Poor quality bill in front of cassette

Notify customer to use “ATM GRADE” currency

Currency Dispenser

15.21

Currency Dispenser Common Faults (continued)

symptom probable cause remedy Message when running the Self test:

1 Cassette not recognized by pick interface board

Replace pick interface board

MSTATUS 01 “CASSETTES NOT INSTALLED”

2 Cassettes not installed Remove and Install cassettes

1 Present timing sensor broken or miss-aligned.

A Replace timing sensor. B Align sensor to prevent the sensor from rubbing the teeth on the drum.

2 New bills sticking together.

Replenishment personnel not properly preparing new bills.

3 Bill separators. 56XX uses special bill separators

If possible, recommend that bill separators not be used.

4 Dispenser out of calibration.

Perform the dispenser calibration procedures in your SAMM. Refer to LVDT troubleshooting in section 2.

High number of bills rejected

5 Incorrect singularity values.

Enter correct width and singularity values and calibrate the dispenser. Refer to LVDT troubleshooting in section 2. Use the chart in section 2 of the Service Aids to input the correct singularity and width values.


15.22

Currency Dispenser Common Faults (continued)

Symptom probable cause remedy LVDT Failures Message: LVDT HAS FAILED INSPECT LVDT NOW

1 Defective Dispenser Control PCB.

Replace Dispenser Control PCB and calibrate the dispenser. Refer to LVDT troubleshooting in section 2.

OR LVDT CALIB OUT - CHECK SOON

2 Defective LVDT. Replace LVDT assembly, adjust LVDTs and calibrate the dispenser. Refer to LVDT troubleshooting in section 2.

3 Incorrect data in NVRAM on the Dispenser Control PCB.

Reset execution processor NVRAM using tests 4 or 5 on the upper switch pack. Input the correct singularity and size and calibrate the dispenser. Refer to LVDT troubleshooting in section 2.

Note: If you are using a Note Thickness Sensor there is no adjustment to be made. If there is a problem it must be replaced. 4 Dirty LVDT Rollers or

rollers out of adjustment Clean and adjust LVDT rollers. Calibrate the dispenser. Refer to LVDT troubleshooting in section 2.

When running Level 1 Diagnostics: Message: CANNOT ACCESS NVRAM

1 Dispenser Shutter is bad 2 Dispenser Control board is bad

Replace Dispenser Shutter Replace the Dispenser Control board. Clear NVRAM on both switch packs using SDC test number 4. Input the correct singularity and size. Refer to section 17 of the 56XX SAMM manual

Printers

16.1

Chapter 16 - Printers BLACK MARK ADJUSTMENT FOR TSE (TEC) THERMAL RECEIPT PRINTER

This is the procedure to perform the black mark calibration when using the TSE thermal receipt printers (Metal cover over printer control PCB). Set switches 1,3,5 to the ON position on the 8-position switch pack and all OFF on the 4-position switch pack. Press the reset (switch 2) button. The LEDs will cycle then go out. Press the feed button. The printer should feed and cut at the black mark. The 4 LEDs will now blink indicating the calibration is complete and the values were written to EEPROM. If the 4 LEDs do not blink when the reset switch and paper feed were pressed, check the error conditions below. To confirm a successful black mark calibration, press the reset button then immediately press and hold the paper feed button. After a moment the printer will issue a receipt with a black mark sensor level on it. The ON and OFF values printed should NOT be 0000. If both are 0000 then the calibration was NOT successful. Try calibrating it again. After it is calibrated successfully, set the switches back their normal operating positions and press the reset button. The Normal switch settings and configuration setup for the TSE Thermal printers is in Chapter 13.11 of the 56XX/personaS SAMM

56XX ATM SERVICE AIDS

16.2

80 COLUMN THERMAL PRINTER BLACK MARK CALIBRATION

It is very important to perform black mark calibration using the customer’s media. When the printers are new or have been through rework, Black Mark Calibration is performed with good quality media with a good quality black mark on the paper. With this in mind, when the printer arrives on-site and is using the customer’s media, the black mark may not be the same quality as what was used in rework or at the factory. Printers should always have the black mark calibration performed On-Site using the customer’s media. Follow the procedure outlined in your SAMM FM-0547 Section 13.7 with one exception in step 2. Step 2 says to open the left and right lock arms (labeled green) to release the pinch frame, place the paper over the black mark sensor then close the pinch frame. This does not work because when the pinch frame is closed when the paper feeds. To remedy this, cause a printer error before doing this step so the paper will not feed when the pinch frame is closed. The black mark calibration must be performed as outlined, if you simply tweak the potentiometer in an attempt to calibrate for black mark, the results will be unknown. In some cases printers are being sent back to rework when all is needed was the correct black mark calibration performed. There are two black mark sensors listed, one is the black mark cut position sensor and one is the black mark sensor. The black mark sensor is the sensor by itself and the black mark cut position sensor is in front of it. There are two pots used for the adjustment. When looking at the PCB, the one on the right is VR1 and is used to adjust the black mark cut position sensor. The pot on the left is VR2 and is used for black mark calibration. Be sure to adjust both black mark sensors. When loading the paper make sure the black mark is down and the black mark closest to the perforation loads in first.

Printers

16.3

REFERENCE MATERIALS Component/Module SAMM Section 40 Column Dot-Matrix Printer Chapter 13.1 SDC TEC 80 Column Statement Printer Chapter 13.2 SDC 80 Column Combined Statement/Passbook Printer Chapter 13.3 Page Turning Passbook Printer Chapter 13.5 RS-232 40 Column Thermal Printers Chapter 13.6 80-Column Thermal Printer Chapter 13.7 BDT TPM 200 80-Column Statement Printer Chapter 13.9 SDC 40-Column Thermal Printer Chapter 13.10 40 - Column Direct Thermal Printer Chapter 13.11 Open System Thermal Document Printer Chapter 13.12 Enhanced Page Turning Passbook Printer Chapter 13.13 Money Order Printer Chapter 13.14 Level 0 Diagnostics Chapter 4.2.13 Level 1 Diagnostics Chapter 4.3.13 Level 3 Diagnostics Chapter 4.4.13 REPLENISHMENT ITEMS

Part Number Description 198682 Ribbon - 40 Column Printer Qty 1 = 4 Each 198679 Ribbon - 80 Column Printer Qty 1 = 4 Each 182481 Magnetic Thermal Transfer Ribbons Qty 1 = 6 Each PART NUMBERS

998-0869274 Print Head - 40 Column Printers 998-0879147 Print Head - 80 Column Printers 009-0005775 Print Head - PPD & DPM (Hp 92261a) 998-0869380 Knife - Receipt Printer 998-0879212 Rotary Cutter - Statement/Passbook Printer


16.4

PRINTER PART NUMBERS (CONTINUED)

Part Number Description

009-0009963 DOT MATRIX RECEIPT / JOURNAL ORIGINAL 009-0016403 DOT MATRIX RECEIPT WITH TRANSPORT 009-0009965 DOT MATRIX JOURNAL ONLY ORIGINAL 998-0869381 DOT MATRIX RECEIPT WITHOUT TRANSPORT 998-0869383 DOT MATRIX JOURNAL 445-0628924 DOT MATRIX RECEIPT/JOURNAL TURNED AROUND 445-0628921 DOT MATRIX JOURNAL ONLY TURNED AROUND 445-0628922 GRAPHIC THERMAL JOURNAL (AXIOHM) DM TURN

AROUND 009-00116721 SDC THERMAL RECEIPT (TEC) 009-0011861 SDC THERMAL RECEIPT (AXIOHM) 009-0011862 SDC THERMAL JOURNAL (AXIOHM) 009-0011863 SDC THERMAL RECEIPT/JOURNAL (AXIOHM) 009-0016730 RS-232 THERMAL RECEIPT WITH TRANSPORT (TEC) 445-0623734 5840 RS-232 THERMAL RECEIPT (AXIOHM) 189-1062270 5670 RS-232 THERMAL RECEIPT (AXIOHM) 189-1062260 5670/5840 RS-232 THERMAL JOURNAL (AXIOHM) 445-0614433 5670 RECEIPT TRANSPORT (AXIOHM) 445-0625941 58XX/5840 RECEIPT TRANSPORT (AXIOHM) 445-0625844 THERMAL PRINTER TRANSPORT BELT 009-0013079 SDC THERMAL RECEIPT (TSE) 009-0013080 SDC THERMAL JOURNAL (TSE) 009-0013081 SDC THERMAL RECEIPT/JOURNAL (TSE)

W/TRANSPORT 009-0013070 5870 RS-232 THERMAL RECEIPT W/TRANSPORT (TSE) 009-0013067 5670 RS-232 THERMAL RECEIPT (TSE) 009-0013068 RS-232 THERMAL JOURNAL (TSE) 009-0019219 80-COLUMN TYPE 2 THERMAL PRINTER 445-0625115 80-COLUMN THERMAL PRINTER ASSY (W/O BUNCHER) 445-0628322 80-COLUMN THERMAL PRINTER ASSY. (WITH

BUNCHER) 009-0011976 870 THERMAL RECEIPT PERSONAS70 5685-k211-v001

JOURNAL PRINTER TURNAROUND KIT

Printers

16.5

40 COLUMN PRINTERS TROUBLESHOOTING TIPS

symptom probable cause remedy Receipt jams in transport 1 Transport out of alignment. Loosen five screws on front of

the printer to move the receipt transport sideways.

2 Receipt printer out of alignment.

Loosen the magnet on the receipt printer to adjust the printer to the transport.

3 Transport Idler Rollers not having proper tension.

Adjust Idler Roller springs for more tension.

Slow printing

Wrong software loaded in printers. Occurs when older software is loaded over newer software. The old software will not be loaded into the printers SDC NVRAM

Clear the 40 column printers SDC NVRAM by using SDC level 0 test 4 or 5 and reset the ATM.

Not cutting receipts 1 Black mark sensor out of adjustment.

Perform black mark sensor adjustments.

2 Knife not moving full travel.

Adjust knife solenoid.

3 Knife installed wrong. Reinstall knife, making sure the knife stud is in position.

4 Knife-edge dull. Replace knife.


16.6

40 COLUMN AXIOHM THERMAL PRINTERS TROUBLESHOOTING TIPS

symptom probable cause remedy How can I tell if I have a RS232 or an SDC thermal printer?

5840, 5870, 5877, and 5670 ATMs have RS232 thermal printers. 588X, 5874,5875, 5890, 568X,5674 & 5675’s have SDC thermal printers.

How can I tell if I have an Axiom printer or the new TEC (TSE) printer?

The Axiom printers have black plastic covers on the control board. The TSE printers have a metal cover.

Printer will not print but will jog and give a happy face

Configuration set wrong. The baud rate is not set at 38.4 Kbaud on RS232 thermal printers.

Check the strapping on the Six-position switchpack. (section 2 in Service Aids and 13.6 in the 56XX/personaS SAMM) Once you have the strapping correct “Hold down the reset button on the printer then press the jog button at the same time. Release the reset button and when the paper starts to feed release the jog button. You should see the configuration for the printer on your receipt.

Printer will not print or jog. Appears dead.

One of the fuses is blown on the printer control board.

Locate F1 or F2 and meter them to see if either is bad. Replace if necessary (NCR part number (007-9830124)

Print is too light or too dark Printhead resistance set wrong.

Check configuration and correct printhead resistance setting-section 13.6 (RS232 printers) & 13.10 (SDC printers) in the 56XX/personaS SAMM).

Printers

16.7

40 COLUMN TEC (TSE) THERMAL PRINTER TROUBLESHOOTING TIPS symptom probable cause remedy How can I tell if I have a RS232 or an SDC thermal printer?

PersonaS40, personaS70 and 5670 ATMs have RS232 thermal printers. 588X, 5874,5875, 568X, 5674 & 5675’s have SDC thermal printers.

I set the printer up to calibrate the black mark but the paper does not feed.

Error in Bulletin #98-0067 Corrected in 56XX/personaS SAMM Chapter 13.11

Set up the printer switches for black mark calibration, hit the reset button and LED’s will blink. Wait until they go out and then press the feed button. The paper will feed two receipts and cut. Then all LED’s will blink to confirm a successful calibration.

Receipts jamming at exit gate on 5885.

Small burr along the upper edge of receipt exit guide

445 Install mylar strip Part# 445-0644834. (If you make your own strip it should be: 45mm by 86mm and between .125 & .250 mm thick) 2. Remove burrs with a thin file.


16.8

80 COLUMN THERMAL PRINTER TROUBLESHOOTING TIPS symptom probable cause remedy

Paper loaded incorrectly.

Make sure the paper is loaded with the black mark down and the black mark closest to the perforation is loaded first.

Black mark sensor dirty

Check sensor and clean with a swab and alcohol.

Black mark maladjusted NOTE: If you do not have the latest updated SAMM use Bulletin #99-0019 to do the black mark adjustment.

Adjust black mark sensor as outlined in the SAMM. Black mark sensor #1 is the black mark sensor and black mark sensor #2 is the cut position sensor.

Black mark error

Paper being used is not within specifications

The black mark should be a solid black bar. If you have a gray mark or a speckled mark the paper will cause errors.

SOH 3 says there is a statement printer communications failure.

1. SDC communications between the system board and the printer have been lost.

1.Clear SOH and make sure you do an init Statement from the Replenish menu. 2. Clear NVRAM on the statement printer (switchpack U61 on the statement printer control PCB-switches 3 & 8)

Paper low conditions when the hopper appears to be full.

1. Paper stack not pushing paper low sensor.

Make sure that the green retaining pusher plate in the paper tray is hard against the paper stack.

Miscellaneous Part Numbers

17.1

Chapter 17 - Miscellaneous Part Numbers PERSONAS 5890 E PARTS

Part/Kit Number Description 009-0017914 P90EPower Supply 445-0668532 P90E Dispenser Shutter Assembly 445-0668530 P90E PPD Shutter Assembly 445-0668050 P90E Blower / AC Switch Mtg Assy

5305 MCD2 PART NUMBERS

Part number Description 4450644749 5305-D003 LCD FACIA COMPLETE-ASSY 4450642289 DISPLAY/KEYBOARD-ASSY SERVICE KIT 4840062698 KEYBOARD-CAP (SET) MCD 0090011993 POWER-SUPPLY 0090005809 SWITCH-INTERLOCK 4450637435 TRANSMITTER-BOARD LVDS 0090013915 MCR-TK 1/2 DIP W/NOSE 0090013964 MODEM-ISA DIAL UP 4450638340 PCB-ZICO TOP ASSY 0090012984 MODEM-DIAL UP 4450638107 PRINTER-THERMAL GRAPHICS ASSY 0090016609 40 Meg FLASH MEMORY 4450644495 5305-D002 MCD FACIA COMPLETED-ASSY 4450644749 5305-D003 LCD FACIA COMPLETE-ASSY 4450643240 HARNESS-RS232 EXTENSION 4450637084 SPIGOT-PAPER


17.2

REFERENCE MATERIALS

Part Number Description 445-0631659 5884/85/88 Parts Identification Manual 445-0633820 5870 Parts Identification Manual FM-0547 56XX/personaS SAMM B006-6273-A000 Diagnostics Status Code Book 5305 FT-IT-0035-VHS 5305 VHS Course (documentation & 2 VHS Tapes) B006-6099-B000 MCD2 & LCD CE Service Manual B006-0000-6095 MCD2 & LCD Site Prep & Install Guide 603-8004758 ICE Logbook B006-0000-6116 5305 Parts Manual NCRU 21678 Personas 5878 SST CD-ROM Course

ATM DISKETTES

Part Number Description ID D539-0001-0000 FE Diagnostics Disk (Must have release 5.0 for NT) G531-1004-0000 ATM USB Secure Diagnostics Key ID G531-1015-0000 EPP Service Utility ID D539-0213-0000 VGA Setup Disk (2 Disk Set) 445-0618708 56XX Pre-boot Disk (Refer to Bulletin No. 95-0076) ID D539-0209-0000 VGA Format Utility (8 Disks) 603-9013226 3.5” Diskette Case

TOOLS AND TEST EQUIPMENT

Part Number Description 998-0275148 Compact Keyboard 877-0149444 Keyboard w/trackball mouse 006-1068681 Keyboard w/touchpad 603-9013585 Fluke Multimeter 603-9013810 Portable zipper key case 877-0099511 2-Wheel Luggage Cart 603-9013792 P90 Tent 603-9009200 Orange Canister Vacuum Cleaner 603-9013506 Sure Test AC Circuit Tester 998-0114979 AC Power Conditioner (to order call 800-257-0458)


17.3

Tool and Test Equipment (continued)

Part Number Description 445-0612453 Cable, SDC rework (Use for SDC testing and repair) 603-9009734 ATM Alarms Test Tool 603-9013240 VGA IC Extraction Tool 56XX, PersonaSXX 484-0050193 Document, Camera Calibration (DPM and 5665) 009-0009464 Test Currency - $ 1 note (Qty 1 = 600 notes) 009-0009465 Test Currency - $ 5 note (Qty 1 = 600 notes) 009-0009466 Test Currency - $10 note (Qty 1 = 600 notes) 445-0582301 Currency Cassette - (Plastic - Non T/I) 445-0582302 Currency Cassette - (Plastic - T/I) 445-0618923 Dispenser Height Adjustment tool 603-9004879 Vacuum Gauge hose adapter 603-9004860 Vacuum Gauge 603-8000505 High Vacuum Grease 603-9009447 RS-232 Gender Changer female to female 25 pin 445-0593125 Turnaround plug - Misc. Interface channel A/B 445-0596570 Turnaround plug - Misc. Interface channel C 445-0596290 Turnaround plug - PCCM (Male) 445-0587421 Turnaround plug - PCCM (Female) 603-9009508 RS232 Test cable (2 ft, Male and Female connectors) 603-9012260 Navtel Breakout box 603-9009451 RS-232-C Mini Tester 603-9009446 RS-232 Gender Changer male to male 25 pin 603-9009578 Screwdriver-Metric #1 (Green handle) 603-9009579 Screwdriver-Metric #2 (Green handle) 603-9002908 Stanley posidrive screwdriver #1 603-9002909 Stanley posidrive screwdriver #2 603-9013345 Screwdriver, Torx #10 9 inch shank (used on DPM) 603-9013346 Screwdriver, Torx #15 9 inch shank 603-9013347 Screwdriver, Torx #20 9 inch shank (used on DPM) 603-9012380 Soldering Iron – Gas with out Butane 603-9012381 Soldering Iron Tip 1.0 MM 603-9012382 Soldering Iron Tip 2.4 MM 603-9012383 Soldering Iron Tip 3.2 MM 603-9012384 Soldering Iron Tip 4.8 MM 006-1041573 Solder sleeve


17.4

Tools and Test Equipment (continued)

Part Number Description 603-9013243 Infra-Red LED Test Strip 009-0003479 Speed test card 603-9000766 Pot Adjustment Tool (“Pot Tweaker”) 998-0052929 Cleaning card (Sanac) 603-9004998 Cleaning card (Pre-saturated - double sided) 603-8001208 ATM Deluxe Cleaning Kit 603-8000640 Foam Swabs (1 = pkg of 36) 603-8001023 D Ink 603-8001410 Stabilant 22

DISK DRIVES

Part Number Description 009-0011170 540 MB HARD DISK DRIVE (CFS541A) 009-0011546 1.2Gb Hard Drive ST31276A (TCM,HI3,ASB,ELSB,

LPX Pentium, NLX Pele & Phantom) 445-0671657 2.1GB hard drive (Use with 386 TCM and HI3) 445-0671658 2.1GB hard drive (use with 486 ASB/ELSB/LPX

Pentium) 009-0017230 4.3GB hard drive ST343XXA) (NLX Pele, NLX

Phantom) (Requires DFU Rel.05) 009-0017674 20.4GB ST320413A (NLX Pele,NLX Phantom) 009-0017609 10.2GB hard drive ST319211A (NLX Pele, NLX

Phantom) (Requires USNDC+ 05.04 and greater) (10.2GB & greater, Pele Bios V6.0.7 & Phantom V16.83)

009-0018309 20.4GB ST320410A (NLX Pele, NLX Phantom) 009-0018310 40.8GB ST340810A (NLX Pele,NLX Phantom)

(Requires USNDC+ 05.04.03 or greater) (Requires DFU release 06 or greater)

009-0011779 CD-ROM DRIVE-CR585B (52X) 009-0019315 DVD Drive 603-9013226 3.5” Diskette Case 445-0631821 Flex Disk Extension Harness – 2nd drive (can also be

used to operate card cage outside the 5870) 445-0623194 Flex Drive Cable 56XX,PersonaSXX 497-0416287 Backpack CDROM (plug to parallel port)


17.5

CABLES & HARNESSES

Part Number Description 103 786 8280 25 Ft Ethernet Cable 1447-C199-0021 CAT5 cable 445-0618915 Harness from SSPB to Misc. I/F 445-0638904 Phantom cable, Riser to Hard Drive 445-0643085 Phantom cable, Riser to Flex Drive 445-0642937 Phanton cable, CAFU to SSPB 445-0668730 Power Harness to get power to the P90 flex drive

from PC Core P90 445-0631815 PC Core Flex cable 445-0638904 NLX Ribbon Harness to Hard Drive/CDROM 009-0015220 Video Loopback Harness (VGA on Motherboard to

MPEG) 009-0011523 Audio Loopback Harness (LIN-OUT on MPEG to

LIN-IN on Soundblaster) 445-0599397 ELSB Comm LED Harness 445-0634456 Private Audio Harness 445-0642939 ELSB to CAFU Cable 445-0644426 PC Core alarm harness (5674/75) 445-0627908 SSPA J5 to Mopup harness 445-0623195 Zico to Pele Comm LED Harness 009-0011075 VGA cable to CRT (5875) 445-0638904 CDROM logic harness "Y" 445-0623894 PC Distribution PCB Fedelity P75 445-0625598 PC Core hard drive cable 445-0629700 Swipe Harness LPX 445-0642410 Swipe harness NLX 1429-C805-0030 Alarm Cable 445-0587901 SDC Terminator 445-0644426 PC Core Alarm Harness


17.6

50XX/56XX REPLACEMENT KEYS

Part Number Description 998-0114033 NC00 998-0114034 NC01 998-0114035 NC02 998-0114036 NC03 998-0114037 NC04 998-0114038 NC05 998-0114039 NC06 998-0114040 NC07 998-0114041 NC08 998-0114042 NC09 998-0114043 NC10 998-0114044 NC11 998-0114045 NC12 998-0114046 NC13 998-0114047 NC14 998-0114048 NC15 998-0114049 NC16 998-0114050 NC17 998-0114051 NC18 USED ON MOST 56XX& 5070 HOODS 998-0114052 NC19 998-0235412 FFE3 USED ON MOST FRONT & REAR

PANELS 009-0011161 CH751 REAR DOOR KEY & LOCK-5875 603-9013810 PORTABLE ZIPPER KEY CASE

NCR GRAY PAINTS

Part Number Description 603-8000550 #1 Light - old 603-8000553 #4 Dark - old 603-8001300 #11-35 Light 603-8001301 #11-8 Dark


17.7

MISCELLANEOUS CABINET PARTS

Part/Kit Number Description 5685-K315-V001 5684/85 Severe Environment Kit 007-9819640 Switch - Power (On/Off) 009-0005809 Switch - Interlock/Auto Supervisor 445-0613370 5684/85/88 Hood Hinge Assy. 445-0591355 Window - Green Plastic - Mei 009-0008612 Handle - Green Plastic - (Printer) 009-0008384 567x Printer Racking Rails (Left) 009-0008385 567x Printer Racking Rails (Right) 009-0009569 568x Printer Racking Rails (Left) 009-0009570 568x Printer Racking Rails (Right) 445-0577703 Ppd Carrier Assy 484-0067154 P90 Right Hand Lower Door 484-0067153 P90 Left Hand Lower Door 484-0636509 P90 Right Hand Plastic Door 484-0636508 P90 Left Hand Plastic Door 009-0011466 P90 Ballast 006-0716028 Rivet - White Plastic (.125" Diameter) 009-0008534 Rivet - White Plastic 009-0008535 Rivet - White Plastic 009-0004480 "Quick-Release" Plunger - Black Plastic 009-0004486 "Quick-Release" Grommet - Black Plastic


17.8

Notes:

Contact Information

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

ATM Team NCR Corporation 1700 South Patterson Dayton, Ohio 45479

Copyright © 2006 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved


ATM-56XX SA Jul-06