nearshore nexus 13- it outsourcing comes of age by xerox
DESCRIPTION
An IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully. What are the key considerations as you look for a global outsourcing partner? How does innovation play into this, what is important in the design phase, how has the industry changed in the last two decades? Join us for this unique “Fireside Chat” format with Fred Snow, SVP of IT Outsourcing at Xerox. Fred will share what he has learned during his tenure in the industry, including his work on major outsourcing projects with top Fortune 500 companies, and also answer audience questions.TRANSCRIPT
IT Outsourcing Comes of Age – an IT Executive’s view of how the industry is
changing and what you need to consider to manage outsourcing successfully.
April, 24th 2013 New Jersey, USA
Session B: “IT Outsourcing Comes of Age” – an IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing
successfully.
Moderator: Eric Hochstein, Managing Director of Highstone AssociatesPanelist:• Fred Snow, Senior Vice President of Group Sales and Business
Development for the Information Technology Outsourcing (ITO) division within Xerox Business Services
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IT Outsourcing Comes of Age… an IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully
Fred Snow, SVP, IT OutsourcingXerox Business Services, LLC
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You’ve known us as a copying/printing pioneer...
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Today, Xerox is so much more.
We are the world’s largest enterprise for business process and document management. • Presence in more than 160 countries
• Acquired Affiliated Computer Services, an industry leader in business process and IT outsourcing, in 2010
• More than 140,000 employees worldwide
• Annual revenue of ~$23 billion, more than 50% from Services
• Named to Fortune Magazine’s list of World’s Most Admired Companies
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900 millioninsurance claims processed annually
$421 billionin global accounts payable processed for our customers
11 millioncustomer employee and retiree benefits managed by us
1.6 millionglobal customer interactions handled daily
37 billionglobal public transit fares collected annually
Up to 30% reductionin document-related costs
And, we’re delivering business results that create real value for our clients.
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Our Portfolio
ProductionEquipment
Document Services
● Multi-Function
● Printers
● Copiers
● Software Solutions
● Supplies
● Digital Presses
● Production Printers and Copiers
● Continuous Feed Printers
● Wide Format
● Workflow and Software
● Business Development
● Enterprise Print
● Litigation
● Document Transaction
● Enterprise Marketing
● Product Life Cycle Communications
Business ProcessOutsourcingIT Outsourcing
● Human Capital Management
● Finance & Accounting
● Document & Data Management
● Customer Care
● Payment Services
● Mainframe
● Midrange
● Enterprise Storage
● Managed Network Services
● End User Computing
● Business Continuity
● Cloud Services
ApplicationSolutions
● Consulting
● Hosting
● System Selection and Integration
● Post-Production Support
● Application Development Maintenance Outsourcing
● Messaging and Collaboration
The World’s Leading Global Enterprise for Business Process and Document Management
Office Products
Services Products
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Strong Presence in Latin America
Latin America is
a delivery hub
with over
20,000
employees,
including 1,000
ITO employees
•
•
•
•
••
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Serving Fortune 500 Clients Worldwide
Financial Retail Communications Services Manufacturing Education Transportation
Coca-Cola
Pepsi Americas
McDonald’s
Burger King
SABMiller
Walt Disney
7-Eleven
Office Depot
Hallmark
MGM Resorts
AT&T
Sprint
Verizon
Motorola
UCLA
Duke University
USC
University of Pennsylvania
Georgetown University
U.S. Dept. of Labor
State of Texas
State of New Jersey
State of California
MetLife
Aetna
United Healthcare
Humana
American Airlines
Delta Airlines
Qantas Airlines
Air France
Air New Zealand
Ingram Micro
Citibank
Bank of America
PNC
HSBC
NYSE
Franklin Templeton
Fannie Mae
Genworth
eStudent Loan
GE
Goodyear
GlaxoSmithKline
H.J. Heinz
Mead Westvaco
Allergan
Scotts Miracle-Gro
CarMax
April 9, 2023Page 10 April 9, 2023Page 10
Fireplace Chat
IT Outsourcing Comes of Age – an IT Executive’s view of how the industry is
changing and what you need to consider to manage outsourcing successfully.
April, 24th 2013 New Jersey, USA