nec sv8100 hospitality distribution solution 020810
DESCRIPTION
Webinar Slides from Hospitality Webinar 02/08/10 focusing on Hospitality and the Distribution Solution with the NEC SV8100TRANSCRIPT
HospitalityNEC SV8100
Distribution Solution
Hotel Environment
• Small Hotel/Motel • Up To 75 Bedrooms• Restaurant and Conferencing• Rooms and Services• NEC SV8100 features• Associated 3rd Party Product
Hotel/Motel
• NEC SV8100• Hotel Software• My Calls Manager• Required Elements
• Receptionist• Telephony Options
» Handset/Headset Options
• Property Management System» PMS Lite
• Hotel Rooms – Conferencing/Restaurant» Business Voice Mail» Handset Solutions
• Management & Staff• Mobility/Mobile Extension• Find Me Follow Me
• Hotel Software• Standard, No Special Card Required• Provides Dedicated Hotel Features• Used with DSS Console
• Licensing• Single Activation License
• Hotel Call Billing• My Calls Call Manager• No PMS Integration Required• Bills Calls By Room
NEC SV8100Hotel Features
• Hotel Software• Check In/Check Out (738/739 + Room Number)
• Room Clean Status (741 + Room Number +)» 1 Room Clean» 2 Maid Required» 3 Maid In Room» 4 Inspection Required
• Toll Restriction (737 + Room Number + Class (15)
• Wake Up Call (733 + Room Number + hhmm)» 24 Hour Clock, 734 + Room Number To Cancel
• Do Not Disturb (729 + Room Number)» 730 + Room Number To Cancel
• Room Monitor (770 + 2 + Room Number)» SLT Handset Only
Hotel Features
• Lamp Indication - 1-54 Green, 61-114 Red
• Check In/Check Out» On/Off
• Room Clean Status» 1 Room Clean – On & Solid» 2 Maid Required – Slow Flash» 3 Maid In Room – Medium Flash» 4 Inspection Required Fast Flash
• Wake Up Call (733 + Room Number + hhmm)» Set – On, Off-Off, Flash – Wake Up Call Missed
Hotel Features
Page Switching Wake Up Mode Room Status Mode
• My Calls Manager – Key Hotel Benefits• Reports – Run reports on commonly dialled numbers, call costs, by department, by extension
• Toll Fraud Alarms• Out of hours calls from extensions• Long calls
• Call Billing• Bill by Room• Complaint Handling• Telephony, Fixed, Handling and Tax Costs
• System Call Profile• Busy Periods, Abandoned Calls, Outgoing Calls
Hotel Features
• Hotel Features – Required Elements• DT330 Handset
» DT330 12 Key £115 rrp» DT330 24 Key £180 rrp» DT330 32 Key £220 rrp
• Expansion Modules» 8 Key DLS Module (12 & 24 Key Only) £40 rrp» 60 Key DSS £230 rrp (requires Digital Ext Port)
• Hotel Activation License» One Off Purchase - £165 rrp
• My Calls Manager» Upgrade from My Calls Basic £850.00» Annual Maintenance £200 rrp Year 2 +
• PC Specification» User Supplied :-» Intel Duo Core Processor 2.66GHz, 2GB RAM, 20 GB Hard Disk Minimum,
Windows XP Pro SP2, Windows Server 2003, Windows Vista Business/Ultimate/Enterprise
» My Calls is not support on 64bit/Thin Client/Virtualised Scenarios
Hotel Features
Hotel/Motel
• NEC SV8100• Hotel Software• My Calls Manager• Required Elements
• Receptionist• Telephony Options
» Handset/Headset Options
• Property Management System» PMS Lite
• Hotel Rooms – Conferencing/Restaurant» Business Voice Mail» Handset Solutions
• Management & Staff• Mobility/Mobile Extension• Find Me Follow Me
• Call Handling• General Enquiries
• Guest Enquiries• Restaurant, Local Facilities
• Check In/Check Out• Reservations, Bills, Payments
• Business Enquiries• Conference Facilities & Availability
ReceptionistTelephony Options
InMail & Auto Attendant
• 16 Port Auto Attendant (With ME50)
• Position in queue (ACD required)• Comfort Messages• Information Mail Boxes
• 576 Mail/Information boxes• Escape from mail jail/Route back to Reception
• 8 Levels of night service• Access to Out Of Hours Contacts• Find Me Follow Me
InMail & Auto Attendant
• Information Services• Accessible Internally & Externally
» Pool Opening Times» Restaurant Opening Times» How to Order Room Service» Hotel Pet Policy
• Non Hotel Services» Local Parking Arrangements» Local Gym Facilities» Local Sports/Leisure Facilities
• General Information» Hotel Policy on Smoking» Emergency Dentist/Doctor» Seasonal Incentives
InMail & Auto Attendant
• Guest Voice Mail• Voice Mail Box Per Room• Customisable Message If Required
• Auto Erase Voice Mail• Auto Delete Once Listened To Automatically• Auto Delete All Guest Mail Boxes from Reception
• Message Waiting• Lamp Indication on Room Phone• Lamp Indication at Reception
• Email Notification• Alerts Reception• Advise Guest of MW
InMail & Auto Attendant
• Hotel Staff Mail Box• Individual or Group Mail Boxes• Cascading Alert – 5 Destination Numbers
» Duty Manager
» Night Porter/Security
• Customisable Message If Required
• Notifications• Email Notification or .wav file recording of VM• Find Me Follow Me – 3 Destination Numbers
» Attempts Alternative Contact Prior to VM Being Left
• Fax Detection • Auto Fax Tone Detection
InMail & Auto Attendant
• PZ-VM21 InMail Voice Mail Daughter Card• Product Code BE106339• RRP £200.00
• AKS InMail Compact Flash• Product Code BE107682• RRP £100.00
• Advance License for InMail• BE110305• RRP £100.00
– Cascading Message Alert
– Find Me Follow Me
– Password Protection
– Hotel/Motel
Reception Handset Options
• Receptionists Are Not Static• Multi Tasking• Comfortable and Hard Wearing
• Flexible• Movement, Multiple Environments
• Productivity• Customer Service• Complaint Handling• Revenue Generating
Reception Handset Options
• DT330 range including Bluetooth (TDM only)
• Product Code 39645
• RRP £365.00
• Range 30 metres
• Handset Upgradeable to 24 or 32 Keys
• Handset and Cradle can be purchased
Separately
Reception Handset Options
• DT330 with Bluetooth Adaptor & Headset(Handset Pictured DT330 24 Key. DT330 Handsets Only)
• Bluetooth Adaptor – Product Code BE106873
• RRP £200.00
• Range 30 metres
• Plantronics Voyager Pro – Product Code 36834
• RRP £69.56
• 6 Hrs Talk Time, 120 Standby
• Range 10 Metres
Reception Handset Options
• DT300/DT700 Handset• Sennheiser BW 900 Bluetooth Office Headset
• Connects via Handset Cord Port
• Handset Lifter Available
• Infinite Talk Time – Hot Swappable Battery
• Over Ear or Headband Options
• Toggle Between Devices
• Wireless Bluetooth 1.2 Standard
• Range Up To 100m
• 2 Year Warranty
• Bundle Available – Product Code 39964 £299.00 rrp– BW900– Spare Battery– Handset Lifter
Reception Handset Options
• DT300/DT700 Headset Option• Sennheiser DW Office – Product Code 40586• RRP £288.00• 8 Hrs Talktime, Standby up to 100 Hrs• Range 55-180 Metres• Fast Charge, 0-50% in 20 Minutes
PMS Lite
• Simplified Room Management• Reduced Check In Times• Insight to Cost and Spending• Increase guest knowledge• Plug and Play• Intuitive
PMS Lite
PMS Lite
• Simplified Room Management• Overview of Available Rooms, status and pending reservations
• Distinction between same day and future arrivals
• Multiple Guests assigned to the same room
• Easy Guest Room Transfer
• Full Room Status
• Room Status initiated by House Keeping
PMS Lite
• Reduced Check In/Out Time• Account Details Displayed on Check In
• Additional Charges and Payments can be added
• Overides/Refunds Password Protected to limit abuse
• Budget Limits can be set at Check In
• Bill Preview can be created for approval
• Multiple Guest Check Out available
PMS Lite
• Insight into Cost and Spending• Telephone Call Charges
• Bar Charges
• Restaurant
• Room Rates
• Ancillary Services – Newspapers etc
• Entered via Pre-Defined Posting Codes
PMS Lite
• Increased Guest Knowledge• Guest Former Reservation History
• Store Full Account Details
• Guest Approval to Add Email Address for Marketing
• Opt In to 3rd Party Marketing (Local Tourist Attractions)
• Tick Box Opt Out
• Guest History Exportable for Reports/Analysis
PMS Lite
• Key Features• Reservation/Billing/Telephone Call Management
• Exportable Guest Database
• In-Advance Deposits
• User Configurable Tariffs and Rates
• End of Day Audit History
• Server, Client Network or Web Browser Options
• Multi Language, English, Spanish, French, Italian and German
PMS Lite
• PMS Lite Components• Hotel/Motel Activation License
– Product Code BE107575 £165.00 rrp
• PMS Lite Software– PMS Lite up to 75 Rooms– Product Code 9600 262 86000 £2,495 rrp– Additional Front of House Postion– Product Code 9600 262 89000
• IPLA Card (VoIP Compression Card)– 32 Channel VoIP Card (Entry Level)– Product Code BE106911 £500.00 rrp
Hotel Rooms & Business Services
Doro Congress 150 Analogue Hotel Telephone
Hotel Rooms & Business Services
• 10 One Touch Memory Buttons
• Message Waiting Lamp
• 4 Handset Volume Settings
• One Way Handsfree
• Speaker Volume Control
• Interchangeable Directory Card
• Pre-Defined Directory Card
• Hearing Aid Compatible
• Mute Button
• 9 Monophonic Ring Tones
• 3 Ringer Volume Settings
• Data Port
• Business Card Holder
Hotel Rooms & Business Services
• Doro Congress 150• Available in Black and White
• Product Code 29721
• £25.99 rrp
• Congress Programmer• Rapid Deployment Tool
• Fast Handset Deployment
• Flash Programme Handset in Seconds
• £54.99 rrp
• Availability TBC
Hotel Rooms & Business Services
• Guest Mail Box• Revenue Generating Additional Services
• Sponsored Auto Attendant Greetings (Conferences/Exhibitions
• Virtual Extension with Mail Box
• Accessible from any Hotel Handset
• Personal Greeting
• Message Notification (Cascading Notification)
• Auto Delete
• Requirements• Voice Mail User Box License £20.00
Hotel Rooms & Business Services
• Conferencing Facilities• Revenue Generating Additional Service – Equipment Hire• Versatile – Readily Available Technology• Can connect to System Phones• Used in conjunction with Guest Mail Box
• Konftel 60w• Uses Bluetooth Technology• Connects to Mobile Phones/PC/Laptop• Portable for Spontaneous Conference Calls• 10m Range• 30m Mic Range• Full Duplex• Ideal for 6 Person Conference Call• Product Code 25828• £329 rrp
Hotel/Motel
• NEC SV8100• Hotel Software• My Calls Manager• Required Elements
• Receptionist• Telephony Options
» Handset/Headset Options
• Property Management System» PMS Lite
• Hotel Rooms – Conferencing/Restaurant» Business Services» Handset Solutions
• Management & Staff• Mobility/Mobile Extension• Find Me Follow Me
Management & StaffMobility
• M155 Wrist Phone» Handsfree Speakerphone
» 5 Number Store
» Wrist or Lanyard
» Hygenie Wristband
» Clip Set
• I755 IP54 Rated DECT» Dust and Drip Proof
» Central Directory Access
» Bluetooth Module Available
» Belt Clip Standard, Pouch Available
Management & StaffMobility
• M155 Wrist Phone• Product Code EU000091• RRP £110.00• Clip Set (Special Purchase)
– RRP £22.00
• Hygiene Strap (Special Purchase)– RRP £15.00
• I755 IP54 Rated DECT• Product Code EU000092/93• Two Colours Available• RRP £340.00• Bluetooth Module Sold Separately• RRP £60.00• Both M155 & I755 Require IP DECT
Terminal License
Management & StaffMobile Extension
• Bi Directional Feature- Not Just Twinning• Receive Calls, Transfer, Breakout
• Deskphone and Mobile Work In Tandem• Can Be Home Phone, Alternate Office or Mobile
• Single Number Contact Strategy• One DDI Number, Contactable Anywhere
• Premicell Installation – Low Cost Calls• F Route Calls via Premicell Ports For All Mobile Calls
• Free Feature on SV8100• Programming Only, No License
Management & StaffMobile Extension
• NEO Wave BRI Fixed Cellular Terminal• 2 Port Unit (2 Sim Cards)• Installs on BRI Ports
» Product Code 34129
» RRP £820.00
• Requires 2BRIU Card• Main or Daughter
» Main Product Code BE106355 RRP £180.00
» Daughter Product Code BE106356 RRP £200.00
Management & StaffEnvironmental Factors- Restaurant & Kitchen Areas
• Doro AUB 200h» Membrane Keypad» Sealed Magnetic Hook Switch» Hearing Aid Compatible» Product Code 32657 RRP £29.99» Wall Mountable
• Doro AUB200h + SA» Membrane Keypad» Sealed Magnetic Hook Switch» Hearing Aid Compatible» Antimicrobial Protection» Product Code 32978 RRP £39.99» Wall Mountable
Management & StaffFind Me Follow Me – Advanced InMail Feature
• Find Me Follow Me• Management Tool – Key Staff Members• Extra Digit Option in Voice Mail Box Menu• Programmable Around Movements• Set Times and Numbers Based On Location• Locations Not Exclusive to SV8100
» IP DECT
» Alternate Office Phone
» Personal Mobile
» Home Phone
» Separate Location
Management & StaffFind Me Follow Me
• Find Me Follow Me• Management Tool – Key Staff Members• Extra Digit Option in Voice Mail Box Menu• Programmable Around Movements• Set Times and Numbers Based On Location• Locations Not Exclusive to SV8100
» IP DECT
» Alternate Office Phone
» Personal Mobile
» Home Phone
» Separate Location
Summary
• NEC SV8100 Hotel Software• Features and Licensing
• My Calls Call Manager• Telephone Call Billing and Reporting
• InMail & Auto Attendant Options• Information Services• Hotel Room Voicemail
• Hotel Staff Voice Mail• Cascading Message Alert• Notifications – Email• Fax Detection
Summary
• Reception Handsets• DT300 Range with DSS/DLS Modules• Bluetooth Options• Bluetooth Headsets – Plantronics & Sennheiser• DECT Cordless – DW Office Sennheiser
• PMS Lite• Features and Requirements
• Hotel Room Phones• Congress 150 - Doro
• Conference Facilities• Guest Mail Box – Virtual Extension• Bluetooth Conference Unit – Konftel 60w
• Mobility• IP DECT• Mobile Extension & Premicell• Find Me Follow Me
Contact DetailsWebinar Recording Slides
• Email – [email protected]
• Tel – 01937 847182
• http://helpdesk.nimans.net– Webinar Recordings– Webinar Slides– 3rd Party Devices .pdf’s available– Revision 4 Software– Revision 4 Price List– Revision 4 Review Document