UNIVERGE® SV8100 Desktop Suites

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What is Desktop Suite?

▐ The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server and combines the functionality of three products:

• PC Assistant• PC Attendant • SP310 Softphone.

▐ Benefits• Increase users mobility • Increase productivity

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Desktop Suite

▐ Single Software Load Included with Each System

▐ 60 Day Trial License

▐ Individual Licenses enable:Desktop ClientSP310 Softphone

▐ System License:Shared Services (provides

the ability to give anyone using Desktop Client theAttendant functionality)

▐ High-end Collaboration Option via SP310

PC Attendant

PC Assistant

SP 310 Softphone

© NEC Corporation 2009Page 3

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Desktop Suite

CRM Integration

PC Attendant and PC Assistant

Cool Softphone

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Must be an “always on” PC

PC Attendant User

PC Assistant User

Desktop Suite Shared Services

IP Softphone

Home Office

Windows XP Pro/Vista

Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module

TAPI

What components are there in Desktop Suite

SP310 Softphone

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Compact View

Great Looking Softphone

New SV8100 Softphone Views

Full ViewGreat Looking Softphone

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Desktop Suite Softphone Highlights SP310

▐ Full Function Terminal Using A GUI▐ 24 Button Terminal With An Optional 8LK For 8 More Line Keys

32 Buttons

▐ 60 Button DSS ConsoleAttendant Back Up, On Or Off Premise

▐ Tool Bar ModeCustomizable

▐ Included IP Terminal License▐ Included Enhancement Package

Whiteboard, Chat With Up To 4 Party Video, Desktop And File Sharing

▐ Call LogOutgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups.

▐ Local Call Recording And Preamble

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PC Assistant

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PC Assistant (Toolbar View)

Minimize desktop screen real estate

Last Number dialed list

Call Status indicators

User defined Speed Dial List

Access to Preferences, Call Log, Directory, etc.

Telephony feature iconsPresence Setting

User Interface docks at the top of the display and does not cover other applications

Easily access all telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc.

Individual Speed Dial list Redial your last 20 calls through a pull down menu Screen pops included for many top CRM software applications like

ACT!, Goldmine, Outlook, Salesforce, Time Matters, etc. Other features: Call log, Call Recording, Personal Greeting, Outlook

Add-In. Directory with BLF status

PC Attendant

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Desktop Suite - PC Attendant

- Calls in Progress

& Waiting

- Busy Lamp

Status and Direct Select

- Available Tools

Efficient interface for attendants

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Desktop Suite - Shared Services

▐ 3rd Party CTI LicenseOne site license required

▐ Enhanced CapabilitiesPC Attendant

• Provides DSS/BLF access to all extensions up to 512 and trunks up to 200

• Enables Quick Message to user PCs and terminal displays• Enables the establishment and use of a central directory

PC Assistant• Provides DSS/BLF access to all system extensions• Provides access to a central directory

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Notification by Windows toast

▐ Missed Calls to the Desktop station will be indicated in a toast popup in the system tray.

▐ InMail Voicemail indication will be indicated in a toast popup in the system tray InMail indication is for softphone only, not Deskset.

NEC ConfidentialIncreases User Productivity

Dial, Transfer, Conference and Hang Up Telephone

or Softphone From Outlook Contacts

▐ Tight Integration Between Outlook and the Desk or Soft Phone Dialing Out And Screen-Pop To Outlook Contacts Database Also Support Dialing Out And Screen Pops For ACT, Goldmine, SalesForce.com and other TAPI applications

Outlook Add-in

NEC ConfidentialAutomatic Visibility of Caller Information

Salesforce.com Integration

Integrates seamlessly with Salesforce.com CRM for out dials and screen pops

Salesforce.com Integration

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ChatWhite Board

Collaboration Tools Included

File and Application

Sharing

Including Sharing Desktop!

Desktop Application Suite Enhancement Package

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▐ PresenceThe ability to easily set your status and view the status of other

employees within a business to best know how to either get in touch with a person, or find someone else who can help.

Virtual “In/Out” Board on Steroids!

View Presence states in the

Directory or from the BLF area

What is Desktop Suite Presence?

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Shared Services – Presence

▐ Presence will show the location or status of other employees

▐ Details about someone’s Presence including: time of return, alternate numbers, alternate people to contact

▐ Compete more effectively with ShoreTel, Cisco, etc.

Desktop Suite Presence

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Desktop Suite Quick Messaging

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Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC Screen

PC Attendant InitiatedCustomized Messages And Responses Can Be BuiltCustomized Responses Can Be Sent BackOne PC Attendant Can Send PC Messages To All 512 UsesMessages Can Be Sent To Anyone On The Same NetworkAttendant Can Initiate A Message From:

– Full Window View– Toolbar View– Directory, Or The BLF Panel

Desktop Suite Quick Message

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Desktop Suite PC Attendant Phone Message

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• Custom Phone Messaging Displays

• Phone Idle

• Message Sent

• Response Sent Idle Or Busy

PC Attendant Indications

Customized Phone Messages

Desktop Suite PC Attendant Phone Message

NEC ConfidentialPresence setting through Outlook

Automatically set Presence status through Outlook Calendar events!

Outlook Calendar Integration

Presence Richness -