new decade new thinking
DESCRIPTION
This presentation engages participants in exploring the hypothesis that the past is an underutilized tool for strategy execution.TRANSCRIPT
Minnesota ASP
March 23, 2010
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Welcome
What is the job you hired this meeting to do?
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Instructions1. Get out a business
card.
2. Find someone you don’t know.
3. Introduce yourself.
4. Discuss your answer to the question.
5. Write your answer on the card.
“What job did you hire this meeting to do?”
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Agenda Welcome & Engage
Objective
Strategy Execution Issues
Appreciative Inquiry
Case Study
Why This Works
Q & A
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Objective
The past can support strategy execution.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Tryvertising
Try before you buy
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Strategy Execution Issues
Which way do we go?
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Know Your Culture
Push with your culture, not against it.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Know Your Culture
Nine Keys of the Cultural Core
• Ethics
• Safety
• Face Time/Hard Work
• Sink or Swim
• Traditional
• Inward Looking
• Bright and Action-Oriented
• Secretive
• Family
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
4/26/2010 10
What do we need to keep?
What do we need to shed?
What do we need to add?
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Keepers
Ethics: Our word is our bond Safety: The standard is zero
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Appreciative Inquiry
Organizations operating at their best
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Appreciative Inquiry
Focus
Change
Describe
Energize
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
The Appreciative Inquiry 4 D Cycle
Discovery
Dream
Design
Destiny
Discovery
What gives life?
(The best of what is.)
Appreciating
Dream
What might be.
(What the world is calling for.)
Envisioning.
Design
What should be -
the ideal.
Co-constructing
Destiny
How to empower,
learn, adjust,
improvise.
Sustain.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Proud Past: The Situation Today
25 Years of uninterrupted financial growth
Succession planning
New competition
Proud Past: The Findings
•I figured it out
•I convinced Paul
•Paul saved me
•I have always worked for Paul
•Paul allowed a lot of freedom
•I am very good with numbers
Proud Past: Defining the Positive Core
Strong champions had indeed forged the phenomenal growth—The company followed to success
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Practicing the Concept
“Think of a time when you were most excited and most engaged in your work. What was going on? Why was it a good experience?”
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Instructions
1. Find a partner.
2. Share your answer.
3. Report back.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Community at the Core
Not-for profit
Challenging economic times
New leadership team
New strategy
Low motivation
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Community at the Core
The Findings:
•Bringing people & organizations together
•Working especially hard
•Learning and applying
•Right people, right time
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Positive Core
Creating
Community
Strong Work
Ethic
Drive to
LearnConstant
Competence
Shared
Identity
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Community at the Core
The Proud Past and The Bright Future
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
A vignette
Once upon a time a
small company
encountered dangerous
times…
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
The leaders said, “We need
financial discipline so we can
survive. We will never be poor
again!
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
“Our competitive spirit will
make us the „little company that
could!‟
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
There were strong
champions. People figured
things out and worked
persistently to get their ideas
adopted.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
The people said, “Come and
join us, you will love it!”
Inclusive and fraternal.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
The company experienced
phenomenal growth. People
thrived and contributed
because of the relationship-
based culture.
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Why This Works
Give people a compass for the journey
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Positive Core linked to StrategyPositive
Core Customer Driven Results Matter Teams Win
1. Strong Champion
The future requires the strength of the team plus the champion
2.FinancialDiscipline
Financial Discipline is the foundation for the next level of results
3.CompetitiveSpirit
We have faced stiff competition before; we have the will to compete.
4.Inclusive Customers need new offerings which require new expertise
5.Relationship Based
Relationships define us; a new level of relationship with our customers will define our future
New Decade, New Thinking
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Tryvertising
Try before you buy
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc
Minnesota ASP
March 23, 2010
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
Nancy Dunnigan, JD
Cognis Consulting, inc