A Message fromPeter F. Huntpage 2

HUNT Mortgagepage 8

ASPCAFundraiserpage 9

The official newsletter of HUNT Real Estate Corporation March/April 2016 | Issue 78

Agent Reviews and YourOnline Reputationby Dan Mirsky, Director of Marketing

HUNT Partners with Listen360 Customer Feedback Service

Have you Googled yourself lately? Give it a shot. Go

to Google or any other search engine and type in your

name. If you have a common name (i.e. John Smith),

add in the words “real estate” or “Realtor” to your

search. Chances are the results you’ll get back not

only include your HUNT agent website, but your

profile pages on Zillow, Trulia, Realtor.com and, if

you’re active on social media, your Facebook,

LinkedIn and even Yelp profiles. A common thread

amongst all of these sites is that each offers the ability

for consumers to leave reviews. With some, you get

complete control over which reviews show up publicly

on your profile. However, in the case of Facebook,

Google, Yelp and others, that is not the case.

While this may seem a bit unnerving, in every busi-

ness - not just in real estate - obtaining feedback from

your customers is vital in order to improve your busi-

ness operations, correct your shortcomings, and de-

liver outstanding customer service. Testimonials also

play a significant role in your search engine ranking

and can help you attract more business.

What if you could easily and automatically gain valu-

able testimonials from your customers that you can

use to help bolster your online reputation? On the flip

side, what if you could immediately address negative

reviews from your customers, rather than discovering

that they posted it publicly for the world to see on Zil-

low, Facebook, Google, etc.?

It’s with this in mind, we are partnering with a service

called Listen360 to help you get direct and honest

continued on page 6

Ambition and Determination

That’s what Marlee Maitlin, speaking to the en-tire gathering of ERA at the recent InternationalBusiness Conference, said were the secrets to herability to overcome deafness and build a remark-able career in acting. You may recognize her fromthe TV shows The West Wing, Picket Fences andSwitched at Birth. She has also been in 21 movies,having received an Oscar and Golden Globe forLeading Actress in Children of a Lesser God(1988)—in her very first movie! You can imaginethe sniping and criticism that descended on herfrom her actor competitors and even the moviepress at the time. And you can imagine the hurt.Her ability to persevere and continue an upwardtrajectory in her acting career, while raising a fam-ily along the way, is testimony to her ambition anddetermination. This is just some of what our manyHUNT attendees experienced at the recentERA IBC held in Orlando. Please mark yourcalendars for next year’s IBC which will beheld in Dallas, Texas (March 19-21, 2017).We will be announcing various ways you can com-pete for free registrations throughout the year. Italways amazes me how we return with so much re-newed enthusiasm for our business and our rela-tionships. I’m hoping we can capture that, carryit through the year and then see an even biggercrowd from our Company in Dallas next March.

We had two of our own stars at the IBC. LarryMagguilli was presented with his award for beingERA's #1 Sales Associate for Total UnitsSold in 2015. Larry ranked first for the entireERA network, which includes 33,000 brokers andsales associates throughout the United States and34 countries and territories. Congratulations,Larry! Our other star was Kim Nemeth, whoparticipated with five other highly-skilled agentsfrom across the nation to become the Top Objec-tion Handler. Although Kim was not the overallwinner, those of us present and even the other con-testants thought Kim stole the show. Kim’s re-markable intelligence must have beenintimidating—even to the judges! She made all ofus proud.

This is the tail end of the real estate industryconference season. As always, there weremany lessons to be learned. Allow me to share afew:

1) Richard Smith, Chairman, CEO andPresident of Realogy, believes we are only atthe beginning of a long, slow growth curve in thenumber of transactions throughout the countrydue to strong underlying demand and persistentshortage of inventory. With sales of existing housesprojected to be slightly over 5 million for 2016, hebelieves demand will be there for something closerto 6 million houses per year for the foreseeable fu-ture. This growth, which should track at 6-7% peryear, will be fueled by low interest rates, by historicstandards, continued household formations, and arecovering economy-albeit at a slow pace-that willcreate net new jobs. Our future looks good, according to Richard, even in an election year withmuch volatility in our political climate. By the way,Richard believes BOTH Hillary Clinton and Don-ald Trump would be friendly to our industry andunderstand the importance of a healthy real estatemarket.

2) Cartus CEO Kevin Kelleher was spectac-ular as he delivered his address as a take-off onDonald Trump. He was hilarious, yet still man-aged to make some very important points, amongwhich were:

a. The economic force that is emerging among Millenials. By 2020 they will account for $20 trillion of consumption power. They will bring new vitality, excitement and creativity to our industry and all others.

b. The speed of change in our economy and our industry will only accelerate. How we communicate, digitization, disruptive competitors—all will impact how we do business.

c. Customers will insist that we create new “wows,” as they relentlessly pursue new ideas and solutions to their problems, all the

A message from Peter F. Hunt Chairman & CEO

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while seeking greater value.

3) Alex Perriello, CEO of Realogy Fran-chise Group, spoke of the decline of “leadshare” derived from the local broker websitesthroughout the country and the attraction toAgents of the alternative—buying leads from thirdparties like Zillow and Realtor.com. He also of-fered advice on how this can change for thebetter for local brokers like us by making theconsumer experience:

a. Simpler, clearer and easier to understand

b. Transparent

c. Friction-less and “feel good”

d. Fast

e. More engaging across all platforms to create more raving fans—and measure their opinions (see Dan Mirsky’s article to learn more about HUNT’s upcoming utlilization of “Responsive Design” and Customer Feedback tools.)

This is just a sampling of what we were exposedto. There was simply way too much to put in thissummary article without boring you.

So, how will we respond and/or react to all wehave heard and seen?

1) “Emerge” as the momentum creator, drivingvalue and delivering on our promise by being truly“Always There For You” and by being on the cut-ting edge of new thought, most recently exempli-fied in our comprehensive TeamConcept—the only one of its kind in the industry.

2) “Lead” in our understanding of and responseto demographic change, mirroring the society that

surrounds us, meeting changing demands.

3) “Align” our entire organization around ourpromise as stated in our Vision, Mission, Core Values, and evident in our Culture and by remov-ing any change agent not so aligned.

4) “Focus” on any defects in our organizationand on the “user experience”—our customers andour Agents.

5) “Create” a new Big Hairy Audacious Goalfor our great organization. How far can we takeall that we have already created and built?

6) “Remember” as Marlee Maitlin said, we areonly limited by our ambition and determination.

Even after 105 continuous years of operation, andmy own 40 years in this business, I believe ourAgents and Leadership have great ambi-tions which I only want to see realized. And I,personally, have never been more deter-mined to see our organization and every-one in it become all we can be.

Thank you for always being there for meand for believing that this organizationneeds you.

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Agents of the Month

Buffalo February MarchAkron Marge Tuerk Cheyanne SeelauAmherst Kelly Poulous Judy LewisBuffalo Metropolitan Susan Foster Ellen DalyEast Aurora Rosa McCabe Todd AichingerHamburg Melissa Weidner Timothy DomanskiKenTon Kelly Limina Karen Loffredo (Prezioso)Lancaster Bill Severyn Jenny GerhardtLewiston Cyndi VanDusen Cyndi VanDusenLockport Chari Himmelsbach Dianne ShawOrchard Park Anna Marie Faulkner Ryan DaleyWest Seneca Jason Jurek Dennis DargavelWheatfield Jennifer Schreckengost Mark LemkeWilliamsville-Clarence Jim Hoffman Amy MayfieldWilliamsville Village Enas Latif Bonnie Clement

RochesterBrighton-Pittsford Rich Testa Larry MagguilliCanandaigua Sandi Van Camp Sandi Van CampGreece Dick Lippa Rich OrczykPerinton John Denniston John DennistonWebster Vince LoCastro Vince LoCastro

Central & Northern NY/Carthage WatertownCamillus Dave Manzano Sr Jeanine VolpeCazenovia Jill Benson Theresa BillyChittenango Stephen Laureti Robert FreunschtClinton Mindy Bradley and Jim LenahanDeWitt The CNY Key Team Chip HodgkinsLiverpool Robert Joeckel Autumn StarrManlius Judy Winslow The Gauilin TeamOneida Mary Pat Adam Jeanette DenneyWatertown Jill Rosette Shirley Litz/Deborah ManningCicero Shane Tibbitts Shane Tibbitts

Capital DistrictSaratoga Springs Donna Martin Ray HendersonLoudonville Ken Champagne Dan LesageGlens Falls Kelly Hayes Jen BallSlingerlands Lucy Sokaris Sandy Evans

ArizonaTempe Mary MontagueScottsdale Jacqueline Higgins Natasha Tomlinson

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Relocationby Mary Croglio, Director of Relocation

Cartus International Conference

Peter Hunt, Charlie Hunt, Diane Gold and I re-

turned from the Cartus conference arms loaded

with awards, thanks to all of the agents and em-

ployees at HUNT Real Estate. We earned the

Five Star Circle of Excellence award in Buffalo,

Rochester, Central New York, Watertown and

Capital region. We were thrilled to achieve Plat-

inum status in both Buffalo and Capital regions,

Gold status in Rochester and Silver in Syracuse.

It was quite a collaboration of hard work to

achieve each of these distinctions.

The conference is not only about awards, it is for learning, networking and building our future. Cartus’

closing volume and units both increased year over year by 3% nationally. Each time we attend a con-

ference we learn more about how to become more efficient and effective serving our customers. All

the metrics and deadlines are put in place to make us accountable, focused and deliver the finest serv-

ice to our customers. For instance, the agent contract tool was implemented so we can provide Cartus

a complete contract package that they can ultimately submit to their corporate client more timely

and succinctly. Buyers also want to know as soon as possible if their offer is accepted, and with this

tool we can accomplish this more quickly. Cartus has also introduced tutorial links on certain forms

to make it easier for agents to complete them promptly and accurately.

They shared with us that the conversion rate this year for Cartus Network broker-to-broker buying

referrals was 69% and 73% for listings. Surveys are being sent to referring agents to make sure bro-

ker-to-broker business is a priority and treated at the same level of importance as a corporate referral.

Cartus believes the stage is set for the upcoming years to be great for the housing industry because

of job growth and tax reform. They also foresee promising opportunities with baby boomers that

will be downsizing and millennials that will be new to the market.

For HUNT ERA, time to start all over again working toward this year’s goals!

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testimonials from your customers. Listen360 is

integrated into Profit Power - which means once

a closed listing is entered, Listen360 will auto-

matically send your client a brief survey. The

survey consists of just two questions - the first

asking on a scale of 1-10, how likely are they to

recommend their HUNT Real Estate sales pro-

fessional. The next question is an open text field

asking for their feedback about the real estate

services they received from their HUNT agent.

All survey responses will be logged into your

personal Listen360 dashboard within

AgentAchieve. All of your positive reviews (9’s

and 10’s) will be displayed in a new “My Re-

views” section on your HUNT agent page. If

you wish, you will also be able to stream these

testimonials directly to your Facebook business

page. Additionally, when a customer gives you a

9 or a 10 rating, they will be prompted to submit

a review for your Google and Yelp pages (if you

have them) - both of which can help boost your

online relevance, reputation and search ranking.

Rest assured, only reviews that are 9’s and 10’s

will be shared publicly. If you receive any nega-

tive feedback, it will not be shared publicly.

Instead, you and your Branch Director will re-

ceive an email notification from Listen360 with

the customer’s comments and their contact in-

formation. With this data, you and your BD can

work together to address their concerns and, if

appropriate, contact them so that their negative

experience can potentially have a positive reso-

lution, thereby retaining future business that

likely would have been lost.

Immediately responding to a negative review

not only gives your customer peace of mind

knowing that their concerns are being ad-

dressed, but it may reduce the likelihood that

they will post negative reviews on the aforemen-

tioned real estate and social media sites.

In order for Listen360 to function properly, we

must collect accurate contact information for

your customers on your Deal Sheets. That said,

all Deal Sheets must now include your

customer's email address and phone

number. If this information is not provided,

your AA will not be able to enter your deal into

Profit Power.

We will being going live with the Listen360 in

May. Training on how to use the Listen360

dashboard in AgentAchieve to track your re-

views will be provided by our HUNT Training

team. Keep an eye on your email for more in-

formation about Listen360 and invitations to

our upcoming training webinars.

Also Coming in May:

There’s a change coming to our website as we

refresh and modernize its look by utilizing Re-

sponsive Design. Simply put, responsive design

provides optimal viewing, interaction and navi-

gation across all devices (from desktop computer

monitors to mobile phones). This means no

matter what device you’re using to access

HUNTrealestate.com, you and our cus-

tomers will have an easy and seamless viewing

experience. More information to come!

Agent Reviews and YourOnline Reputationby Dan Mirsky, Director of Marketing

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Thank you to everyone who participated in our 1st Annual HUNT Pet-a-Palooza Photo Con-

test! With your help, we raised over $1,000 for the American Society for the Prevention of Cruelty

to Animals (ASPCA). Our winner this year with more than 240 votes was Sadie, belonging to Melissa

Faeth with our HUNT Perinton office. Congratulations, Melissa!

2nd place went to Bandit, the pup of Vicky Amoroso from our HUNT Customer Service Depart-

ment, and 3rd place went to Bianca, belonging to Millie Blasz-Achtyl with our HUNT Hamburg

office. Again, thank you all for your efforts and for helping support such a worthwhile cause.

Thank you to those who donated and submitted photos:

ASPCA FundraiserPet-A-Palooza!by Dan Mirsky, Director of Marketing

Tricia Acton

Vicky Amoroso

Tracy Beckenbach

Jill Benson

Millie Blasz-Achtyl

Kimberly Boesken

Jackie Carr

Luanne Castronova

Michael Culeton &

Jennifer Maxian

Laurie Dietrich

Dave & Jamie Evans

Melissa Faeth

Lisa Faeth

Cheryl Given

Raymond Grzenda

Shaune Henry

Sue Hergenroder

Jean Hill

Kristy Joy King

Kristen Laczi

Marie Leggett

Larry Lentini

MaryAnn Lum Nelson

Catherine Peters

Cindy Quinn

Damaris Rivera

Molly Robinson

Melanie Robinson

Colette Rosati

Lindsay Rust

Michael Scioli

Kim Shepard

Bonnie Weiler

Leah Wrate

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HUNT Mortgageby Linda Mallia, President of HUNT Mortgage

Trending Credit Data

A borrower’s past behavior can help predict

their future behavior, or so Fannie Mae believes.

Fannie Mae is introducing a new format for

credit reports called “trending credit data.”

Typically, a credit report shows more of a snap-

shot of what someone’s credit looks like today

with late payments as a summary, more or less.

Fannie Mae’s trending report will actually show

a detailed 24-month history of each payment

and the balance of that account for every month

of the last 24 months.

Trending credit data reports will show if a bor-

rower made a large payment on an account one

month or was over the credit limit 21 months

ago. Fannie Mae plans to release this new format

June 25, 2016. The credit bureaus have been

preparing for this significant change.

Although it is still too early to tell how this will

impact future home buying, it can be used as a

tool to educate your potential home buyers on

how to improve their credit scores, if needed.

Because trending credit data looks at a longer

period of credit card payment history, as a Re-

altor and trusted adviser, you can assist your

home buyer in becoming a much more educated

and informed borrower.

Fannie Mae will begin using trending credit data

in addition to traditional credit scores. Auto-

mated underwriting and credit scores have been

around for years. Just when we all think we fully

understand how these proprietary systems work,

things change.

Trending credit data may lead to higher credit

report costs. It is a much more expanded and

granular viewpoint of a consumer’s credit his-

tory. This expanded view of a consumer’s credit

history can reveal trends and behaviors that are

not detectable on current versions of credit re-

ports. Currently credit reports show only the

most recent payments on each account. Trend-

ing credit data will detail if the consumer is con-

sistently making minimum payments to their

credit cards, or larger payments. The new re-

ports will also clearly show if a consumer is

trending upward in debts, consistently making

minimum payments and balances rising.

So exactly how will this new data be utilized in

underwriting decisions? We are breathlessly

awaiting that answer. Could an applicant with

a 740 credit score, which is currently considered

very good, be denied a loan because they have

been steadily increasing their credit usage over

the past 24 months? Again, we don’t know. My

own guess is this could happen, but would be a

rare occurrence. Folks that have great credit

scores typically do manage their credit well re-

gardless of what angle you look at it from.

There is quite a bit of debate, however, on how

the more marginal borrower will fare under this

new type of credit scrutiny. This could definitely

cut both ways. A marginal borrower that has

been digging out of debt may be able to be ap-

proved faster, but a borrower in the middle of a

struggle or perhaps even trending upward in

debt utilization may be more frequently denied.

We will continue to monitor all of the changes,

and relay to our valued HUNT agents how we

believe this will impact lending. Buckle your

seatbelts and stay tuned!

William Yaple of our Wheatfield Branch received

a wonderful testimonial for his hard work with a

client: “I just wanted to take a moment to recognize something pos-

itive on social media. There is so much negativity that we are witnesses

to and not enough positivity. So I am taking this opportunity to tell you

a bit about this great person Will Yaple. During a very difficult time

in our family with the loss of our father, we were faced with having to

sell our dad’s house during deep grieving period. We called Will to talk

to him regarding selling dad’s house which emotionally I was not ready

to tackle this move at the time. After spending a few hours with Will,

we knew he was the man to do the job. Will exemplifies compassion, honesty and integrity. He made the

transition painless for us and all we have had to do is just sit back and let him do his job. Will is

extremely hard working and has an enormous amount of knowledge of real estate laws and current on

all aspects of buying and selling real estate. He has been ahead of the game and has made this transaction

painless for us. He sold dad’s home within days. I couldnt believe it! He calls me every step of the way

to inform us of the progress and works diligently in closing it all up quickly. Thank you Will Yaple for

reminding those you touch that there are people out there that are scholar people. Where there is a way,

there is Will.”

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News Around the Regions

Buffalo/Niagara

HUNT held its annual Ski Day on Thursday, February 25th.

Dana Crocker was voted the 2016 Secretary for the New York State Commer

cial Association of Realtors during the winter meetings in Albany. Since 2015,

he has presided as President of the Greater Syracuse Chapter of the New York

State Commercial Association of Realtors, to which he founded the chapter

himself. Congratulations Dana!

HUNT Commercial

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CALLING ALL LISTINGS! The Rochester management team pulled together and

coordinated a region-wide “Call Night.” The objective was to have agents call their

COI and dig up some leads for listings! The agents who participated started off the

evening with some coaching and script practicing. They kicked off the the call session

with some inspirational videos from David Knox. The troops headed out to Smile and

Dial. Several agents made connections and a few came away with some very viable

leads. Prizes and pizza kept their stamina up. We have already scheduled the next event.

Remember, Prospect on Purpose.

The 10th Annual EggHUNT was held Saturday, March 19th and was one of the largest

successes we have had to date with $1000 being raised for the Ronald McDonald House!

This event was started by the agents and continues to grow every year. Our biggest

sponsors included John Marchioni from Marchioni and Associates, one of our legal

plan attorneys, and HUNT Mortgage. It was mentioned by an attendee that this event

has become their family tradition and they have come each year for all 10 years! A great

big thanks goes out to the committee who arranged the event and to all of the volun-

teers!

Rochester

News Around the Regions cont.

Perhaps in life and business opportunityknocks more often than we might think. Ofcourse, we must be looking for opportunitiesthat are presented in order to take full advan-tage of them.

One of the opportunities we are excited to tellyou about is a new branch office location inthe Capital Region. We are delighted to an-nounce that HUNT Real Estate has ex-panded to Southern Saratoga County in

the Town of Clifton Park and will open a new branch in the next 90 days. The newoffice will be located at 1750 Route 9, in the Hannoush Jewelers Plaza just north ofRoute 146.

We're in the infancy of the design phase of the office, so stay tuned for additional detailsand updates.

Capital

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In Memoriamby Peter F. Hunt, Chairman & CEO

Our extended family is grieving over the loss of a great leader, our

Glens Falls Branch Director, Joe Woutersz. I first met Joe after having

learned through our then-partner in the Capital Region that Joe had

merged his company, Hearth and Home, with ours. For some time

thereafter, we had very little direct contact. Following the termination of

our partnership, I went to see Joe at his office and it was easy to see his

frustration with our company's lack of support for our Glens Falls loca-

tion. At that time, I committed to making things right with and through

our new General Manager Dave Evans and, of course, Joe's guidance.

In relatively short order, Joe and Dave were able to find our new home in the heart of town and,

from that point forward, it was only upward for our trajectory as a sales team in Glens Falls. In

January, at our HUNT Annual Awards Celebration, Joe and his team's hard work was recognized

as he accepted, from his hospital bed via FaceTime, our sincere appreciation and due recognition

as our 2015 Branch of the Year for the entire company.

In addition to his leadership at HUNT, Joe was recognized this past December as Realtor of the

Year by the Warren County Association of Realtors. During his remarks to the Association mem-

bers, he recommended to everyone there that we all be just 10% kinder. What a profound, yet

simple message. It was Joe's kindness among many other fine traits--great speaker, motivator, hus-

band, father, grandfather, friend--that I will most remember.

Please join me in expressing our sincerest sympathies to Joe's wife, Elaine, his children and grand-

children - and also to Jen Ball, who has been a rock in Joe's life for many years. We will miss Joe,

but will never forget all that he contributed to the professional and personal lives of so many peo-

ple in our organization.

Welcome to HUNT!

We would like to welcome the

following newly licensed agents

from across the company:

Indra Balasundaram - Williamsville/Clarence

Ashley Stasio - Lancaster

Jo-Anne Hughes - Loudonville

Peter Ahrens - Orchard Park

Susan Ballard - Williamsville/Clarence

Cody Cook - Lancaster

Jessica Reed - KenTon

De’Shawn Solomon - KenTon

Scott Wander - Lancaster

Teri Scheirer - Camillus

Steven Wolcott - Lancaster

Ethan Grant - Buffalo Metropolitan

Regina Honan - KenTon

Ligabo Ambeyi - Loudonville

Cherida Williamsville - Amherst

Dominique Montgomery - Amherst

Wei Chen - KenTon

Susan Ballard - Williamsville/Clarence

Tyrone DiMatteo - Buffalo Metropolitan

Charles Kenline - Williamsville Village

Robert Ayala - Brighton/Pittsford

Joshua Kacprzak - Greece

Jennifer Hasseler - Williamsville Village

Julie O’Neill - KenTon

Elizabeth Mcculloch - KenTon

Michele Brenon - Wheatfield

Jonathan Kurtz - Orchard Park

Kathryn Pusateri - Buffalo Metropolitan

Hunter Kowal - KenTon

Kelly Grambo - Lancaster

Stephanie Giardina - Village

Sumit Mahna - Williamsville/Clarence

Donald Puddy - Scottsdale

Lawrence Lewis - Amherst

Kimberly Coleman - Amherst

Jessica Taylor - Lockport

Joseph Manitta - Camillus

Joshua Flett - Liverpool

Christi Bowker - Scottsdale

Lindsay Rodgers - Williamsville Village

Daniel Lehman - Brighton/Pittsford

April Lewis - Brighton/Pittsford

Jeremy Evans - Hamburg

Amy Taylor - Hamburg

Ashley Tundo - East Aurora

Kimberly Hixon - East Aurora

Christine Laurienzo - Lancaster

Michael Walters - Buffalo Metropolitan

Anita Schmitt - Williamsville/Clarence

Melissa Szymaszek - Amherst

Kathleen Carlson - Williamsville/Village

Nouraldin Taefi - Williamsville/Clarence

Matthew Dwyer - West Seneca

Diane Busch - KenTon

Rebekah Weissert - Williamsville/Village

Cheryl O’Donnell - Williamsville/Village

Carol Kersting - Buffalo Metropolitan

Rochelle Fell - Williamsville/Clarence

Matthew Jaskier - Lancaster

Justin Selzler - West Seneca

Michael Sapecky - Lockport

Tameesh Bagga - Buffalo Metropolitan

Lynne Collard - Hamburg

Michael Assmann - Camillus

Xuejuan Zhang - Dewitt

Richard Gove - Camillus

Marni Davis - Dewitt

Alyssa Tobias - Dewitt

We would also like to welcome the

following experienced agents from

across the company:

Andrew McCauley - Loudonville

John Tompkins - Brighton/Pittsford

Cherita Bishop - KenTon

Rita Tranisi - Scottsdale

Kasandra Rivera - Tempe

Diane Hirsch - Scottsdale

Marie Fetes - Lewiston

Brett Munn - Dewitt

Denise Lucio - Camillus

Donna Villeneuvre - Loudonville

Pamela Patton - Scottsdale

Ilia Harkins - Hamburg

Kristin Biniewski - Hamburg

Tammy Moore - Lockport

Marykay Greenfield - Saratoga Springs

Micheal Mancini - Brighton/Pittsford

Tracy Beckenbach - Perinton

Dorothy Egan - Brighton/Pittsford

Charles Murphy - Perinton/Hornell/Alfred

Stacey Washburn - Liverpool

Richard Manfredi - Manlius

Cyrus Grant - Manlius

Employee of the Monthby Charlie Hunt, General Manager of Rochester Region & Director of Corporate Relations

Congratulations to Diane Gold who placed 133 referrals with our agents just in the month of March! Not only did she try to

find the right agent for each customer, she also had to make sure she was meeting time sensitive deadlines that are imperative

to our corporate partnerships. This in addition to all the previous referrals she has been nurturing and will continue to until

they become closed sales. Diane works very closely with the agents so that together we can maintain our premiere standing in

the markets we serve and can continue to receive an abundance of referrals.