Nominations and SchedulingColorado Interstate Gas Company

Wyoming Interstate CompanyCheyenne Plains Gas Pipeline Company

Customer Advisory Group UpdateAugust 13, 2009

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Agenda

The process for enhancements What we have completed What we are working on Topics for discussion Allocation System update Contacts Completed items last 12 months

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The Process for Enhancements

Communication (1)

Prioritization (2)

Trackingand

Execution(3)

(a) Gathering and under-standing customer requests

(b) Reporting timelines and status

In-depth analysis, specifications, development, testing, training, etc.

Getting customer priorities and evaluating available and needed resources

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What we have completed since Q4 2008EPSQ in and through Pools (Phases 1 and 2) Prevents changes made by Poolers and Shippers from

causing transactions upstream or downstream of the Pool to be scheduled below EPSQ.

Location Pool Monitoring Report Automatically notifies Pooler if there are any mismatches

between Pooler and Shipper Nominations.Transactional Tracking Enhancements Added Reduction Reason Codes and Constraint Location on

Shipper tracking screens.Enhanced Interface for Informational Postings (Phase 1) New look and feel for Operationally Available Capacity, Index

of Locations and Notices.

See last slide for additional details on completed items.

Current list of requested changes posted on our website www.cigco.com/CIGPortalInformational Postings > Other > Informational Look up > Customer Initiative

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What we are working on

EPSQ in and through Pools (Phase 3)Enhancements to ReportsEBB Web Site Enhancement (Phases 2 and 3)

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EPSQ in and through Pools

This project is to address problems which cause pools to be scheduled below EPSQ (Elapsed Pro Rated Scheduled Quantity) Four development phasesEach phase will be implemented independently

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EPSQ in and through Pools - by PhasePhase 1 – prevents poolers from reducing their nomination/confirmation below EPSQ in Cycles 3 and 4 Implemented 5/19/2009

Phase 2 – prevents pools from being scheduled below EPSQ due to CBL (Contract Balancing) or CPR (Confirming Party Reduction – used in pools) reduction reason codes Implemented 7/14/2009

Phase 3 – will prevent capacity reductions from taking pool transactions below EPSQ In test – planning Q3 implementation

Phase 4 – will prevent underconfirmations by operators from reducing pool transactions below EPSQ In development – planning Q4 implementation

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Enhancements to Reports

Enhancements to the Location Pool Balancing Report and the Contract Routes Report Adds reduction reason codes In test (planning August implementation)

New Flow Day Information Report With reduction reason codes Access directly from the Flow Day

Information screen Implemented August 11

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EBB Web Site Enhancement StatusMany enhancements planned Improved look and feel Column sorting, dragging, pinning, filtering Enhanced query and download features

Phased migration COMPLETED 6/9/2009 - Phase 1 (June 2009): Index of

Customers, Operationally Available Capacity, Notices Phase 2 (August 2009): Storage Field Inventory (Completed

7/24/2009), Transactional Reports (Planned 8/18/2009) Phase 3 (October 2009): Unsubscribed Capacity (From

Pipelines, From Expiring Contracts), Gas Quality Phase 4 (November 2009): Posted Imbalances

Feedback and questions

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EBB Web Site Enhancement Requests

Proposal to address requests received so far:

Address before Phase 3 Reduce default column widths for Operationally Available

Capacity – Completed 8/6/2009 Notices Query not considering ALL dates – Target

completion date of 8/31/2009

Address after Phase 4 Returning to current row when clicking the Back button from

a detail page Ability to save user column settings (order, width, sort, etc.) Ability to adjust data grid height to accommodate different

screen resolutions

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Topics for Discussion

Headstation Pool enhancementsCopy option at the One Receipt One Delivery levelNew items to prioritize

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Headstation Pool Enhancement Plan

Development planned to begin after Phase 4 EPSQRedesign main screen for ease of use and improved functionalityAdd features which will allow poolers to perform all necessary tasks from the pooling screenAdd Status screens for both Supply and Market sides of the pool

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Copy Option

Requested Item: Provide a copy option at the One Receipt One Delivery level to enable customers to copy and change fields for a new nomination.

Proposal: Will allow shipper to copy current nominations while in the One

Receipt One Delivery screen Will allow all fields to be edited

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New items to prioritize

Add Cycle to Interconnect Operator Confirmation Report (report has cycle already - clarification needed)Follow Ranks in later cycles, even if they change (analyzing)Add latest-cycle grand totals to Flow day Information screen and reportReport Requests Make Contract Tracking Report available at the Entity Level Add Ranks and Reduction Reason Codes to Contract Tracking

Report Simplify the Nominations Tracking Report in a manner similar to the

Contract Tracking Report Make all reports printable at once instead of requiring separate

requests for each

A customer priority of High, Medium, or Low will allow us to plan our resources accordingly.

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Customer Service Allocation System Roll-Out

We are excited about the roll out of the first module of the new Xpress System – the online Allocation System As part of this roll out, the Customer Service group is presenting the consolidated Allocation Reports (Contract Allocation Report, Location Allocation Report, and NNT/TSB Report). These reports, in addition to a new Location Pool Report and Headstation Pool Report were developed based on requests from the Customer Advisory Group. There are detailed instructions for navigating through the new Allocation System under Informational Postings \Other \Training Materials \Xpress(new) Rollout.Kate Olson or Troy Jackson are eager to meet with each of you to introduce you to the new Xpress Allocation System. Please call them at 1-866-523-4243 to schedule a date and time that will work for you, and we will come to your offices for one-on-one training.

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Next callNext call planned for 1:30 pm November 12, 2009 Progress of current efforts Plan for remaining items for current Xpress Transition of focus to new system

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Contact informationMarketing Greg Ruben, Director (719) 520-4870

Contracts and Capacity Release Michelle Christopher Fredrica Stanley (719) 520-3756 (719) 520-3711

Tonie Stephens (719) 520-4847

Nominations and Scheduling John Driscoll, Manager Curtis Claar, Solutions Team (719) 520-4471 (719) 667-7516

Customer Service (Allocations, Imbalances, & Invoicing) Kate Olson Troy Jackson (719) 520-4784 (719) 520-4705

Mary Sue McNeal, Manager (719) 520-3766

EBB Website Enhancements Ray Jordan (719) 520-4566

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Completed NAS ItemsCompleted

Date Comments 

Added reduction reason codes to Flow Day Information screen and created Flow Day Information report.

8/11/2009 See Notice #7817

Enforce EPSQ in and through Pools (Phase 2: Pool Balancing) 7/14/2009 See Notice #7785Enhancement to Xpress to allow operators to view the Contract Number, Up/Dn Contract, Up/Dn DUNS, and Shipper DUNS for each transaction listed on the Interconnect Operator Confirmation screen for all confirmation levels (Contract, DUNS-Contract, Dual Entity).

6/10/2009 See Notice #7744

Phase 1 of the new Informational Postings Enhanced Customer User Interface to provide shippers improved functionality when using the Operationally Available Capacity, Index of Customers, and Notices pages.

6/9/2009 See Notice #7749

Enforce EPSQ in and through Pools (Phase 1: Pooler Nominations) 5/19/2009 See Notice #7717Auto-population of C/O column in Location Pools 2/24/2009 See Notice #7596Display associated constraint point with Pipeline reductions in the Shipper nomination tracking screen

2/18/2009 See Notice #7590

Allow customers the option to hide transactions with zero quantities on the Location Pooling Confirmations screen.

2/18/2009 See Notice #7590

Added Location Pool Monitoring Report to help identify mismatches before deadline

11/25/2008 See #7457 and #7460

Replaced Pooler reduction reason codes POM (Market Reduction) and POS (Supply Reduction) with PRR (Confirming Party Reduction at the Receipt) and PRD (Confirming Party Reduction at the Delivery).

10/28/2008 See Notice #7388

Replaced the Shipper reduction reason code UPD (Update) with RVL(Re-evaluate) on the Shipper tracking screens.

10/21/2008 See Notice #7365

Added Location Pool screen enhancements and Pool tracking screens 10/14/2008 See Notice #7328

Highlights of Nominations and Scheduling ChangesCompleted in the last 12 months