909-877-3656614-595-483318607 Marygold Avenue Bloomington CA 92316michaelreeveshicks@hotmail.com

Michael R. HicksSummary of Qualifications:

Michael has been working in the field of customer service since 2002 He began his career as a summer waiter. In the summer of 2005 he began working in retail on a POS system. Over the course of ten years Michael has worked in various retail operations. As an assistant manager he balanced a Garda safe and used computer technology to balance the safe and analyze sales figures and cash over short projections. This experience in a leadership role helped him drive sales at two of the most profitable convenience stores in the Columbus market. Michael has also run a total of eight POS systems in his career. He has also utilized point to point communication to provide fast efficient service. Michael has years of experience working as part of a team in a fast paced environment. Michael has also used complex reasoning skills to solve problems and satisfy customers. Michael also has years of experience performing various clerical duties. Michael also has various broadcasting experience. This experience ranges from on air, radio and television production and news.

Kmart Corporation (April 2014-Present)

Started out as CashierConstantly in the top 5 Smart Plan salesMoved up to Electronics DepartmentMoved up to appliances and layaway departmentRely on basic reasoning and problem skills when correcting a discrepancy Selling Sears Cards, Rewards Cards and Smart Plans in appliances and Layaway departmentsUsing basic mathematical skills to estimate monthly paymentsProcessing returns to stockKeeping daily Layaway data loggedProcessing layaway contracts and lease applicationsWorking in multiple departments at the same timeDispatching loss prevention Agents

Marriott Corporation (October 2012-June 2013)

Lobby AttendantHandling multiple guest requests in a timely manner Taking regular Guest RequestsRegularly going above and beyond guest expectationsWorking independently to solve a problem and communicating with management membersCleaning floors and public areas in a timely fashion

Given the fourth quarter wow a guest award

I left the company to return to UDF.

United Dairy Farmers (May 2007-October 2012 May-2013-Oct 2013)Moved up to shift leaderMoved up to assistant manager in 2009Working with upper management to analyze sales projectionsHelp drive sales at two of the most high volume locations in the Columbus market Safe balancingProduct preparationCash over/ short PaperworkSupervising and training employeesResolving customer disputesSuggestive sellingCustomer serviceI left the company to begin my career at Marriott. I returned and left the company to move to California.

PNC Bank (Feb 2010-Jan 2011)TellerUsing Genesis Teller software to run transactionsCustomer ServiceCross selling multiple ProductsCash till BalancingResolving Customer account disputesI left to prepare for my education at the Ohio Center for Broadcasting

Kentucky fried Chicken (June 2006-June 2008) Team MemberFood PreparationCustomer ServiceWorking as part of a cohesive team Working with management to resolve Customer disputesAssisting in the Development of new hires I left the company to move up to shift leader at UDF.

Speedway Super America (May 2005-Aug 2005)Stocking inventoryWorking with a cohesive team to provide fast serviceCustomer serviceI left to return to school in Indiana

Education:The Ohio Center for Broadcasting graduated in Dec 2011The Ohio State University 2006-2008The University of Indianapolis 2005-2006Hilliard Davidson High school 2000-2004

Computer skills: Microsoft Word, Excel, PowerPoint, Microsoft works, Cool Edit Pro, Adobe primer, Final cut pro ReferencesMike Baisden 614-260-1111Jeff Arman 614-571-7641Daphnie Lobo 909-822-2004Jeffery Thomas 317-670-5729